The shuttle didn't arrive at rental car return building for 60 minutes though hotel 5 minutes away. We were promised shuttle be there in 5 minutes that never happened. Eventually after several calls to hotel shuttle arrived. Once at the hotel staff was apologetic for major inconvenience and gave room upgrade and offered soda or water and cookies. Room was comfortable. Morning breakfast lots of options from cold to hot and fruits. Staff attentive. Shuttle back to airport on time and there in about 5 minutes. We have stayed at this location before and shuttle had been timely in the past.
Second time staying here while in town for a Bucs game. Easy access to Raymond James Stadium as well as endless restaurants and entertainment. No frills, but great value (perfect for our family). Rooms are clean. Hot breakfast is included each day.
Interaction with staff has consistently been a cut above their competitors, polite, pleasant and helpful. I particularly like the layout of the rooms. Specifically, that I can work at a desk or relax and read in the sitting area without disturbing my wife and children when they wish to sleep. Room was clean and comfortable. I would say that I have consistently enjoyed a better experience at Hyatt Place than any of their competitors.
Very clean and comfortable. Close to the mall and walking distance to Star bucks, Olive Garden and steak house. Room was spacious for the 3 of us. Loved have a small sofa in the room and a nice desk so I could work.
This hotel is old and worn out. Our room felt dirty, stains on the carpets, furniture is worn and scratched up, as well as baseboards and also coming off the walls. The fan was loud and ran all night to maintain a comfortable sleeping temperature. The top sheet of the bed was torn the full width of it, why? but it was frayed as were the bath towels. The worst was in the morning holding up the thin down comforter and seeing only black where most of the feathers were, appeared to be mold, the manager assured me it wasn't. She was pleasant and did take care of us after I spoke to her about these issues. The room was very overpriced for this hotels condition and location.
We had two rooms on this trip one of the rooms. The air conditioning would not shut off. The other room we discovered vomit near the air conditioner. We wound up keeping the rooms because we did not want to be on different floors away from our family members.
We traveled with our pup and had a great experience. Room was clean and well laid out, breakfast was excellent each day, hotel is in a great location, and everyone at the hotel seemed to go out of their way to be certain we had a good stay. We would definitely book there again.
This hotel was old and dated. Smelled old and dated. Desk attendant not there for 10 minutes or more at check in. Apparently doing other jobs in the hotel. Very limited parking. Location to airport was good. Not at all what I expected from a Hyatt Property. Not filthy but not clean. Bathroom has strange layout and finishes were rusty.
Stayed here at the end of a cruise. The room was very nice, and the interior of hotel was quiet. The breakfast was good with some hot items. There are a few restaurants within easy walking distance, and a shopping mall about a 15–20-minute walk away.
Stayed for 2 nights. Staff great but let down by rooms that need urgent upgrade. Breakfast great but lack of seating area. Overall love the staff but hotel average. Michael was great as were all the other staff. Confusion over port transfer but got sorted
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