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Hilton Tampa Airport Westshore

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#58 of 162 Hotels in Tampa
GreenLeadersSilver level
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1 room 2 adults 0 children
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Hilton Tampa Airport Westshore
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836 Reviews from our TripAdvisor Community

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Showing 810: English reviews
Fort Lauderdale, Florida
Reviewed 2 weeks ago

The overall hotel was very outdated. I was on the executive level and the room's condition was downright disgusting. Stains on the carpet and wall, old design and very dark bathroom. I was disappointed with the condition but it wasn't a bad stay.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank bryanmT4089ZP
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for taking the time to share your experience Bryan, and we appreciate your business. I'm sorry that the hotel was outdated and the bathroom too dark. I will look into these items, as we strive to ensure every guest feels cared for, valued and respected. I hope you found our service to be hospitable and that you will give...

Reviewed 2 weeks ago

I called the hotel from the airport for a shuttle service. After immediately being put on hold for exact 5 minutes, I was told the shuttle was on its way. I waited for 40 minutes and I saw shuttles from every other hotels in the area. I tried to call the hotel a few times but was immediately put on...

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Helpful?
Thank kimy7670
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for taking the time to share your experience Kimy. I'm sorry that we were not able to pick you up from the airport more promptly and that our sense of customer service was lacking. We do strive to ensure every guest feels cared for, valued and respected. I will look into this matter as this is not what our...

Reviewed 2 weeks ago

As a guest on vacation the hotel would have been fine. Great location and accommodations are nice. But as a location to conduct business, this hotel leaves much to be desired. Anne Nordlie, the hotel Event Manager, made no apologies for issues she caused, and was very defensive. Because of her, I will not use this hotel for my business...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jasonbR7572AU
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for sharing your experience with us and I'm sorry to hear this. I hope I can get some further details, as it was my understanding that we had worked through the challenges created by items being left in your meeting room outside of the window for which it was contracted. Please let me know which issues she caused, as...

Wethersfield, Connecticut
Reviewed 3 weeks ago

Perfect location to go to Yankee spring training games. Hotel lobby, bar and Executive Lounge well appointed and convenient. Wish that the Executive Lounge was on upper floors and not ground floor. Rooms comfortable and clean but a bit dated. Many plugs for charging stuff! The "balcony" was small with no chairs but nice views from 11th floor. Food service...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank dandifer
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for taking the time to share you experience and I'm glad you enjoyed your stay. We have much to be excited about this year and we hope to see you again soon. Thanks for your business and have a great weekend! Best Regards, Sebastian Hansen, General Manager

Newburgh, NY, United States
Reviewed 4 weeks ago

Been staying at the Hiton Westshore for many years and plan to continue coming for our annual Spring Training trip. Conveniently located to the airport, the International Mall, Steinbrenner Field and the Yankees minor league complex.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jrs829
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for the excellent review and for your continued business! We hope to see you again soon. Best Regards, Sebastian Hansen, General Manager

Reviewed 4 weeks ago

This is n excellent hotel overall but the plumbing in my room was dysfunctional - no hpt water and no room service for 3 days. our company used this hotel for corportate meetings 4 days a month year long, they also never compensated me for my cell phone that was taken from the executive lounge and promptly reported to the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 661orient
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for sharing your experience with us. We appreciate the loyalty and continued business from your group. We are glad you find our hotel excellent overall. As I mentioned, our reports indicated that your room was marked as "do not disturb" for those 3 days, and we are not able to compensate guests when they lose their belongings. There was...

Lamoni, Iowa
Reviewed 4 weeks ago via mobile

The customer service I received from Erica on march 23rd in the evening was absolutely the worst customer service I have ever experienced. She was rude and unapologetic and refused to help me and said she was busy with other things. I work in the customer service field as well and I would never treat a customer the way she...

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Helpful?
Thank Anthony K
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for sharing Anthony and I'm sorry for the way this was handled. I'm glad you were satisfied with the service from Matt, and I will pass this on to him. I will follow up with my team, and if you could provide me with more specifics, that would be great. We do strive to ensure every guest feels cared...

Pontiac, Michigan, USA
Reviewed March 20, 2017

We traveled to Tampa unexpectedly for a funeral. Because of an Amex special and proximity to the airport, I booked the Hilton. The sewers backed up into our floor shower and we had to move to another floor. No complimentary breakfast. Good location. Mediocre service.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ellen K
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for taking the time to share Ellen, and I am sorry we disappointed, and I am sorry for your recent loss. This is certainly not a common occurrence, and I will follow up to ensure the shower drain is working properly. Within the Hilton Hotels & Resorts flag, you would receive access to complimentary breakfast once you attain Gold...

Tallahassee, Florida
Reviewed March 19, 2017

We were here on leisure and the room was less than finished as far as housekeeping goes. Staff need help with their customer service and how they speak to guests. Since I'm a gold member what does it matter if sleep in and eat breakfast in the regular dining area, it's a little ridiculous.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 777kaitlync
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks again for sharing your feedback Kaitlyn and I'm sorry to disappoint. I will follow up on your comments in regards to housekeeping, customer service and your complimentary Hilton Honors benefits, as we strive to ensure every guest feels cared for valued and respected. As a Hilton Honors member, your feedback and your business is very valuable to us. We...

Reviewed March 18, 2017 via mobile

We stayed at the Hilton Tampa Airport Westshore and thoroughly enjoyed our visit. The customer service was outstanding. Everyone we encountered was professional and extremely accommodating. Would definitely stay here again and hope to soon!

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Helpful?
Thank choosecivility
SebastianHansen, General Manager at Hilton Tampa Airport Westshore, responded to this review

Thanks for the wonderful review and we truly appreciate your time and your business. I will pass on your praise to my team, and we hope to see you soon as well. Best Regards, Sebastian Hansen, General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
One of the best Tampa International Airport hotels offering exceptional service and the closest proximity of International Plaza hotels with complimentary Tampa Airport shuttle service from 5am-1am. Unwind with a swim in the heated outdoor pool or work out in the fitness room or at the on-site tennis court. This hotel is ideal for special events, with over 12,000 sq. ft. of flexible function space and free Wifi access. Not many hotels near downtown Tampa can compete with our location in Westshore within easy access to International Plaza, Raymond James Stadium, Cigar City Brewery and Ybor City. ... more   less 

Additional Information about Hilton Tampa Airport Westshore

Address: 2225 N Lois Ave, Tampa, FL 33607-2355
Location: United States > Florida > Tampa
Price Range: $122 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Tampa Airport Westshore 3.5*
Number of rooms: 238
Reservation Options:
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Also Known As:
Hilton Tampa Airport Westshore Hotel Tampa
Hilton Hotel Tampa
Tampa Hilton
Hotel Style:
#9 Green Hotel in Tampa
#46 Family Hotel in Tampa
#52 Business Hotel in Tampa
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Tampa Airport Westshore staff and other travelers.
12 questions
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Questions? Get answers from Hilton Tampa Airport Westshore staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floors have good views.”
kate2004rock, 1 week ago | Read review
“Away from the airport periphery road.”
TheMeadowsTravel, Mar 4, 2017 | Read review
“Rooms facing the pool are very noisy...even 6 floors up.”
ecgsb, Jan 12, 2017 | Read review
“It smells like mold and mildew is growing in the ventilation system in everyroom”
Mildew2017, Jan 6, 2017 | Read review
“Go for a lower level if you don't want to be dependent on unreliable elevator service.”
DeannaB787, Jan 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question