I rate my experience as AWESOME! The staff was warm and very helpful. Really made me feel comfortable and cared for. I loved the dining experience and the friendly atmosphere. The fitness room was perfect and had everything I needed for a great workout. The bed was unbelievably comfortable with a variety of pillows. And my bay view...breathtaking.
Hotel was clean, staff was friendly. Disappointed the room was not cleaned and towels , water and coffee were not replaced during our stay. I was told at check out that when I checked in I should have been told that the room would only be cleaned upon request. Pools and hot tub water was cloudy when we arrived but by the next day it was clear.
This place is spectacular and love coming back again and again. I wish all hotels in the world were this good and had this good of staff. They always provide the best experience from the room to parking to dining and everything else. Just fantastic and especially to Bobby who is new Director of Rooms. Great guy and he has a terrific staff. Keep up the GREAT job for your customers. Cant wait to return which is always the case at this property.
All staff was extremely helpful and friendly. Room with the bay view was clean, comfortable and beautiful. Bpbby at the front desk helped with great information about the area. Alan and Rick were very friendly and helpful with luggage and transportation to the restaurant.
My parents stayed here for 4 nights and they didn't have hot water for 2 full days! Also made a noise complaint at 2am, which the night auditor did nothing about. When they told the front desk again about the no hot water and reminded them of the noise complaint at checkout, they took off a mere $40 off their total bill for their breakfast charges. Total joke. Views of the bay were the only nice thing about this property. And for paying almost $260 a night, NOT WORTH IT! Don't waste your money!!!!! Many of beautiful hotels in the Tampa Bay Area that are much nicer and more affordable, which will probably have hot water and much more sincere and apologetic staff.
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