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Homewood Suites Tampa Brandon

Traveler (132)
360
Panoramas (19)
Room & Suite (119)

About

#35 of 171 hotels in Tampa
Location
Cleanliness
Service
Value
The Homewood Suites Tampa-Brandon hotel is ideally located just 10 miles east of Tampa, and offers easy access to Tampa’s top destinations via I-4 and I-75 including the Port of Tampa, Busch Gardens, Ybor City, City Center, and the Tampa Convention Center. These guest rooms feature fully-equipped kitchens with a full-sized refrigerator, stovetop and dishwasher to make them perfect for extended stay trips or family vacations to the Tampa area. Guests will also appreciate the modern amenities including free high-speed Internet Access and 37” LCD TV with premium cable channels. Guests will love to start their day off right with a complimentary full hot breakfast buffet and can unwind in the evenings at the evening reception (Monday through Friday). Kids will love to cool off in the outdoor, and you can maintain your active lifestyle with the Sport Court and 24-hour fitness center. Choose the Homewood Suites Tampa-Brandon and enjoy the modern amenities and
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Property amenities
Pool
Free parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Family Rooms
Kitchenette
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Mid-range
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Special Offer:Price Match Guarantee
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Location

Full view
55Somewhat walkable
Grade: 55 out of 100
45Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
761Reviews
1Q+A
77Room tips
Traveler rating
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The only thing positive about this location is it actual location. Our check in went fine but we checked into room 708. The bathroom was extremely worn looking, something I’m kind of used to it this price point. However a few hours after check-in the refrigerator freezer fan (I know because the maintenance man told us) started whining LOUDLY. My husband was asleep and can sleep through anything so I laid awake all night. I told the front desk the next morning and we went to our event. We came back to find a note that they had ordered a fan. The noise came back within 30 minutes so I called the front desk and asked to move rooms. That was a fiasco. The clerk didn’t want to move us since they only had a few open rooms. Then when she found a dirty room that they could clean and move us too she asked me to pack up and leave my bags at the front desk so they could clean the room I was in. We moved to room 218 which was less worn but the AC never stayed cold but using the thin top cover made it tolerable. Sometime in the trip my husband realized his shoes were gone. We assume they were left in the first room so I asked the desk. They said they would check but never called me back like they said they would. I asked the next morning and was told they had no idea and couldn’t check because they rented the defective room. We know it couldn’t have been fixed because the maintenance guy, Gabe, who was great by the way, told us he had to backorder the part. As I am standing there I noticed the packages (orders from my business) we’re laying on the floor behind the desk. I couldn’t believe it. I gave them to the desk on Wednesday and it was Sunday!!! The breakfast was also so bad my husband who eats anything and finds Golden Corral a luxury restaurant decided McDonalds was a better choice.
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Hotel's Favorite
Had to travel to Tampa for my son's college graduation. With my folks in tow, I wanted to make sure that we had a good experience, and having stayed here once before a few years back, I decided to book the Homewood Suites again, and that was a very good decision. From check in to check out, I literally couldn't find one thing to complain about. We were able to check in early around lunchtime, which was a pleasant surprise after traveling all morning. Our room was exactly as we had requested, near the elevator (we have one that doesn't walk well), and on a higher floor. The room was freshly cleaned, it smelled clean, and everything worked. You may think that's a low standard to have, but after what we had dealt with on our trip down, just to have all bulbs working, the TV remote, and the phone all working was a great accomplishment. The breakfast each morning was superb, and I liked that they varied it from scrambled eggs one day, to omelets, and hash browns on some days, and ham on the other. It was never overcrowded, and there was never an instance where the food was about to run out, yet something else that we usually are accustomed to at other hotels. And, the all-day coffee being available, plus the delicious cold water in the lobby, topped it off. The lobby area is very inviting, with a nice gathering area to just hang out if you get bored of being in your room. And the staff. Just as friendly as you could ask for, from the front desk to the housekeeping to the maintenance folks. There was always someone sweeping the parking lot, or wiping down the furniture in the lobby. The little "store" at the front desk was fully-stocked with snacks, candy, and drinks, plus whatever items you may have forgotten on your trip. The prices were a wee bit high, but that's to be expected in any hotel. I also love the location of the hotel. It's very easy to access from the interstate and from Brandon Blvd., and the road also is a direct shot to the toll roads to get into downtown Tampa. Overall, just a great, great experience yet again. As I said earlier, I always try to put SOMETHING negative in my reviews just to balance them out, but I thought long and hard about our stay and could come up with nothing. Keep in mind, this is not the Four Seasons or something like that, so it's certainly not luxury if that's what you're accustomed to (room service, valet, etc.). But for the price, you simply won't find anything more accommodating in the Brandon area in terms of overall comfort.
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Response from JustinBlanchard, General Manager at Homewood Suites Tampa Brandon
Responded May 18, 2019
Thank you for taking the time to provide such thorough and detailed review of your recent stay with us, I am very glad to hear you once again enjoyed your stay. We hope to have you back again shortly, and please don't hesitate to reach out directly if there is anything I can do for you. Justin Blanchard General Manager
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It is unfortunate that not even within 24 hours, there has been confusion and frustration with regard to our stay here at Homewood Suites Tampa/Brandon. Due to my daughter’s wedding, my wife and I made reservations checking in on the 6th and out on the 10th. Due to a flight cancellation, my wife and I did not get to Homewood Suites Tampa/Brandon, until just after midnight. We had to wait a bit as no one was at the Front Desk. There was someone mopping the floor but said nothing to us, so we simply waited for someone to show up. Once the Front Desk representative came from the back office, we got checked in, I gave her a credit card for charges, we got our keys, and all was well. We went back out to the car and got our bags and checked in to a clean and comfortable suite. The bed was wonderful, and we enjoyed our first night. This morning, I received an email from Hilton.com for our first night. I thought this odd, but figured since we had points, and the first night was booked using these points, they separated the billing out. Around 1000, I needed to use my computer, and realized I had forgotten the wi-fi password, so I called the Front Desk from the phone on the desk of our suite. A young lady answered the phone but obviously could not hear me and she kept saying “hello”. She hung up, and I did the same figuring that she would at least see where the call came from and call me back. When minutes passed and there was no call, I called back from the phone near the bed. I explained that our desk phone obviously did not work, since she could not hear me, and that I could not remember the wi-fi password. She responded by telling me that the wi-fi didn’t work because we had not checked in and that the card, we used to hold the account was declined. I was puzzled because since it was BEFORE check-out time, my wi-fi should still work, but I was had not even asked about it working, I was asking for the password. So, to hear that my password that was still under my current reservation was not working, was puzzling, and to hear that my card was declined, yet no one reached out to inform me when I was already staying on property, did not see like good business practice. I went downstairs and spoke with the lady who began to explain to me that I had made two reservations. I stopped her and explained that I made one reservation and perhaps whoever booked the reservation from the company made it in to two, due to one day being booked with points, but since that was not explained to me, it was transparent to me. She again began explaining to me that I had made one reservation for yesterday, and then a second one. I cut her off again and told her to stop talking to me like I was an idiot and that whatever happened, I was a customer and clearly, I would not logically make two reservations. She then explained to me that the reservation was not made through them, but through a different entity. I understood that and told her that it was not her fault as such, nor was it mine, but it was frustrating the way this was handled as though I, the customer, made the mistake. I feel like customer care, is gone. I felt like there should have been more investigation on her end to find out what happened before she was so quick to tell me what I had done. Customer service lacks soul and compassion. We have become zombies who forget to connect with the aspect of a human that chooses your locations out of many others. And to tell me something that is inaccurate like my wi-fi doesn’t work because I needed to check in, when I was still on the check in from the night prior, is just not a truth. It was an insult to my intelligence. By the way, the card that I gave the Front Desk when I checked in last night, is the card that should have been used, moving forward. This morning, the Front Desk tried to use an old card (a card that was given at the time of the reservation) for what they had listed as a second reservation. I am sure this is confusing to you, but think of how confusing it is for me, when all I want to do is be focused on my daughter’s wedding. This was messy, and not a way to start the day off for anyone. I am not sure what happens in the computer software, but the customer should never feel the overflow from that. As a representative of your company, I would rather console the customer, speak to them with compassion, drill down to make sure what happened, does not happen again, and that the customer walks away from the Front Desk feeling like they are a priority. Perhaps notes in the account to explain how the reservation was broken out so the staff knows and can share that with the guest? Perhaps notes on the account for the representative that checked us in, to let us know the next day we would have to re-check in, or handle both check in’s at once? Perhaps a note from the representative that checked us in, to let the next day’s representative know that we have an updated method of payment on file? Perhaps a phone call from the representative to our room to let us know a card was declined? Perhaps someone using integrity when working at your Front Desk? The fact that my wife had to wake up to this and hear me on the phone and ask me if she needed to get up, and come downstairs with me, was what made day one, disappointing. That being said, the Front Desk representative did call and ask if her maintenance person could come by and fix the phone was encouraging. I declined as my wife was still in bed. I certainly hope the rest of our stay is not as confusing.
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Response from JustinBlanchard, General Manager at Homewood Suites Tampa Brandon
Responded 2 weeks ago
Thank you for taking the time to leave feedback on your current stay with us, I'm sorry to hear of your disappointment thus far. I apologize for the confusion with your reservations, that is certainly not the type of experience I want for our guests. If you would like to discuss this any further please reach out to me directly either phone or email. I apologize again, and hope you enjoy the rest of your stay. Justin Blanchard General Manager
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We stayed at this location due to their location to highway 75 and close to amusement park. Clean and room service was very good. Free morning breakfast and very friendly kitchen staff. We enjoyed our stay here and will stay here again when returning.
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Response from JustinBlanchard, General Manager at Homewood Suites Tampa Brandon
Responded 4 weeks ago
Thank you for taking the time to leave feedback, I'm glad you enjoyed your stay. We look forward to your return!
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I expended more than 3 month in the hotel receiving and excellent treatment in particular from the people of the front desk and the ladies of the dinning room. I recommend this hotel if you want to be in a familiar and quiet place.
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Review collected in partnership with Homewood Suites by Hilton
Response from JustinBlanchard, General Manager at Homewood Suites Tampa Brandon
Responded May 18, 2019
Thank you for taking the time to leave feedback from your recent visit with us at the Homewood Suites Tampa Brandon, I'm glad to hear you enjoyed your stay! We hope to have you return sometime soon, and if there is anything I can assist with don't hesitate to reach out directly. Justin Blanchard General Manager
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PRICE RANGE
$118 - $203 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homewood suites tampa brandon hotel tampahomewood tampatampa homewood suites
LOCATION
United StatesFloridaTampa
NUMBER OF ROOMS
126
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