My hotel contact Hannah, the hotel Manger, the front desk, and the entire staff went above and beyond to make sure ever thing we needed to be successful. The room was large enough for us to set up our equipment. The hotel room was clean and spacious. The food that we were served was great.
This hotel is in a great location! Views of the water, steps to the convention center and the riverwalk. Great valet service. Starbucks on location! Glad we checked the Convention Center happenings - Warrior Games were great!
The staff was great. Steve Amatrading the food and beverage supervisor went above what you normally see in a supervisor. His positive attitude was pleasant to see each morning. I had a two week stay and had no complaints. Hannah, John at the front desk and everyone on their staff was excellent. I look forward to staying here each trip I make to Tampa.
The hotel is nice, and our room was spacious and clean. What I did not realize when booking through a third party was that they only have valet parking at $32. No self parking is available at the hotel, but there is a parking garage across the street for $12 max a day. This means if you park overnight it’s $24. We used this option due to needing to go in and out several times and nit wanting to wait on valet but I felt very unsafe doing so as there were homeless people loitering about outside the hotel. Breakfast was terrible. When you stay at Embassy Suites, you expect a hot breakfast. What we received were cardboard boxes with a yogurt, muffin, orange, apple juice and two hard boiled eggs. There was nothing in her box my daughter would eat. It was a very disappointing experience! I would not stay here again until they go back to their full level of service.…
This place started off great! It did take a while for valley to get to us, but this was a holiday night. It was easy to check in, even though it was NYE. A lot of people around, but check in was nice and smooth. We requested a river view, but they didn't have that room available for us, so we went to a city view room. Got to the room, nicely set up. They had signs all around saying rooms are left vacant for 48 hours because of this covid $@%÷! That was relaxing. Room was clean and nicely set up. All in all, this would've been 5 stars for me .... until we caught them in a lie, a huge lie. After checking out, and heading home on January 1st, we realized that we left a samsung phone charging cord in the room, still plugged into the livingroom outlet right next to the lamp. This isn't an ordinary cheap cord. It's the newest one, name brands it costs about $45 just for one, but it's a fast charging newest cord. No problem ... the rooms are empty for 48 hours, right?? WRONG!!!!!!! I called the front desk and asked him about it. He went to check, called me back, and said there was clothes all over, and asked if I was sure it was the right room!!! Of course I'm sure, it was just over an hour that we checked out!!!! Now is the big problem. They LIE to us and tell us they checked but we know they didn't, because we knew exactly where the cord was. They kept hanging up on us, wouldn't return our calls, and especially ... THEY RENTED OUT THE ROOM IMMEDIATELY AFTER WE CHECKED OUT!!! THEY LIED TO EVERYONE WITH THEIR SIGNS AND STICKERS TALKING B.S. ABOUT 48 HOURS. We deserved at least a gift certificate for the amount of the cord, that they wouldn't even go and look for, or at the very least, ask the new people if they saw it. But I'm sure they didn't wanna do that, because then the new guests would also question their 48 hour rule. This new cord that we had to buy, in fact we got 2 this time ... at a value of $46 each .... this was enough to take the time to look for another hotel at the next visit and all other visits. And if asked, I will not recommend this place to anyone .... not because of cleanliness, or location, or any of that, but because the staff will LIE to protect themselves, instead of just admitting they made a HUGE MISTAKE!…
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