I love historic places and this one was gorgeous! The staff was welcoming everything went off without a hitch. Room was beautiful, the bed was comfy. We were very happy with our stay! I would love to go back when everything is up and running or back to the caliber it was pre CoVid. The dining area looked beautiful, wish I would have been able to experience it!
It was an awesome hotel experience, built in 1926, it felt as I was stepping into the 20th century! The staff was nice the lobby was great and the room was good! If you stay here, you will love it!!!!
This IS, by far, the most incredible-looking and luxurious Best Western Premier hotel I have ever stayed - and I've been staying in them since the 70's. The price I paid (as a Rewards member) was UNDER $100 and yet, I felt like I was a prince in a palace. The room was incredibly huge (on the 18th floor) and the views were incredible. As clean as any hotel can be and you can spend half your time there just "touring" the lobby and other spaces. Truly amazing! I would pay $300 to stay here again, especially once the restaurant, bar and lounges re-open after this virus.
I stayed at this property with my wife on a one-night Saturday night visit to Tampa during Spring Break. From the second we pulled up I knew this was going to be an interesting visit. The check-in lane to get out of traffic in front of the hotel was totally full with cars. I parked on the side of the hotel at another entrance for check-in and unloading. This entrance was marked with signs stating that the entrance was locked after dark and to use the Cass St. entrance. Well, the entrance was actually open - on the ground floor directly abuting the elevator lobby. While there were security cameras, anyone coming in off the street had access directly to all floors of the hotel. Plus, the weight room door was propped open with the lights off. Definitely a setup for a mugging if I ever saw one. One of the windows in the doors was shattered, although still in-place with the hotel logo on it. Not a good first impression. Parking was charged at an additional $21 and change for self park on the hotel lot... daily. Not detailed well on the Best Western website. No valet service on Sat night. AND... the cars that were parked at the front of the hotel when I arrived were all still there late. Not moving. So much for guest convenience in being able to check in. No one was towed, although the property was posted for both time limits up front and towing signs. I took the elevator to the lobby and checked in. One clerk was on duty - I never saw any other evidence there was additional personnel on-site except for the staff in the street bar, which was rocking to the max being Spring Break. Face mask signs were posted as being required, but this was not at all enforced. The clerk checked me in, we moved from the car to the room, and upon arrival we found that... the AC was not cooling. I went down to the desk and had the clerk assign another room, moved our luggage to this room, and at that point the AC was found to be good. I searched for an ice machine on my floor (7) and came up with nothing. When I returned the keys for the first (bad) room to the desk I asked the clerk to direct me to an ice machine, he ended up just getting me ice from a nearby machine in an employee area. Apparently this property does not have ice available on the guest floors? One other note, I had opportunity to watch the evening desk clerk in action for a while, only one clerk on duty for a property of this size required him to perform multiple functions simultaneously. Quite frankly, the poor guy was running his posterior off! The management should have had assigned a second clerk during Spring Break in the evening hours... but they didn't. Either they didn't have the foresight or they were trying to be thrifty and have one clerk do everything. SHAME on this management company. To his credit, the clerk was very polite and personable given his very intense workload. Good employee. Now, on to some other issues. The hotel was built in 1927, renovated in 2013 and was restored and modified to semi-current standards. While the renovation was successful it was very apparent there were maintenance issues abound at this property. Over 50% of the bulbs in the ornate light fixtures lining the hallways and in the rooms were burned out & needed to be changed. One elevator was out of service in the lobby out of three, doors open and taped off. The light bulbs out gave the place a bit of a shadowy, "Haunted Mansion" appearance. Trying to contact the desk late night for a wake-up call was a challenge. I called no less then three separate times before I was finally able to speak to a clerk. Wake-up call button on the phone, no answer after 12 rings minimum. Front desk button - No answer after 20 rings. Dialing operator - no answer. I resorted to calling in from the outside on my cell phone, no answer until appx. 20 rings, clerk apologized and said she was away from the desk. I was one step away from putting on clothes & going to physically go down to the lobby, or as a corollary calling Tampa PD to have them do a well-being check on the clerk. BUT.... so much for the wakeup call in the morning, it never arrived and I missed a breakfast engagement as a result. A number of positive things about the property, it is accredited as a Best Western premier collection location, the rooms were reasonably clean and stocked ok - although only two bath towels per room were placed. The furnishings in the rooms are fairly ornate and the beds were in good condition, although the mattresses must have been the Anvil brand as they were very, very unyielding. I could only sleep part of the night in the bed before my back was causing indescribable pain, I slept the rest of the night in the room chair. TV was a mixture of antenna and local programming. I found the shower in the morning fine with decent pressure and temperature, although my wife commented the temperature and water pressure with her seemed both to be uneven. Now, for checkout. I noted the problems with the bad initial room on check-in as well as the inability to contact a clerk at night and the missed wake-up call. I was informed by a manager that clerks did not answer the phone when guests were present at the desk. Fine, unless you're calling for an emergency or having issues in the room. The cure would have been a second clerk, which this management did not provide. For the wake up call being missed, the manager inquired as to whether my ringer was on in the room, which I responded "YES". He did not apologize or give a satisfactory explanation on why this occurred - or even apologize on behalf of the hotel. Further, I received the distinct attitude that I was annoying the manager who was not at all warm and receiving to me discussing these issues (as he was doing something with the desk clerk). Yes, this is a 94-year old historic property and a downtown business hotel (with restaurants closed due to Covid... i.e. no food on property except maybe in the street bar, & no pool or hot tub). That doesn't excuse poor attitude. OH, btw watch your head while walking on the sidewalk in proximity to the building - news reports late last year documented bricks falling out of the top floor overhang and hitting a car - and almost braining a person. In summary... Yes this is a historic property and I'm glad I had a chance to stay here... once. Never again will I darken the door of this establishment given my overall experience on this stay. Fix the attitude of management, change the light bulbs, improve the security situation and fix the broken glass, and maybe this hotel would come off a bit better. The rear-view mirror is where this place belongs!…
This is one of those properties you hope you can stay at one day. The grand old Dame of Tampa was everything we had hoped for. Stop and listen you can almost hear the voices of the past. Our room was huge, with lots of natural light. Clean and very comfortable. We were there during the lock down, but that was Ok, because we got to really study the building. Just a few short years ago this building was slated to be tore down. The Owner has a vision, we are so excited for the Best Westerns to add this to their portfolio of properties. Thank you Angelo for your hospitality.