Seminole Hard Rock Hotel Tampa
1,656 reviews
#49 of 178 Hotels in Tampa
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5223 Orient Rd, Tampa, FL 33610-4114
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
$229
Free cancellation until 02/22/21
$269
$203
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Room & Suite (83)
Pool & Beach (24)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
- Regular temperature checks for staff
Updated 10/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Seminole Hard Rock Hotel Tampa
Updated 10/23/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#49 of 178 hotels in Tampa
Location
Cleanliness
Service
Value
Don't settle for just any Tampa hotel; give yourself the full rock star treatment at the Seminole Hard Rock Hotel & Casino Tampa. The 12-story AAA Four Diamond hotel features luxury amenities, including a newly renovated Rock Spa and VIP services galore. The hotel also offers a valet service or free, self-parking. We welcome reviews about the hotel experience, but we do have a casino and amenity specific page so be sure to leave your review on the right page so we can best respond to your comments.
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Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Entertainment staff
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot tub
Outdoor pool
Heated pool
Sauna
Coffee shop
Restaurant
Special diet menus
Vending machine
Poolside bar
Evening entertainment
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Salon
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shared lounge / TV area
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Flatscreen TV
Room types
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
Location
Full view
69Somewhat walkable
Grade: 69 out of 100
19Restaurantswithin 0.75 miles
3Attractionswithin 0.75 miles
Contact
5223 Orient Rd, Tampa, FL 33610-4114
Getting there
Rental CarsSee rental cars from $25/day
1,656Reviews39Q+A100Room tips
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Popular mentions
Never stayed in a place this bad. Reeks of cigarettes in the hotel towers. Coughed my lungs out. I don’t smoke. Played big poker machines and asked for a host to rate my play. Can’t see one unless invited. Council Oak steakhouse is very good. Everything else is terrible. Do yourself a favor Don’t come here. Supposedly because of COVID no cleaning of the rooms. Asked for some cleaning stuff for the bathroom after four day stay. Nada. This is the very worst place I have ever visited. Low class all the way. Go to Motel 6 and visit here if you want to gamble.
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Helpful
Response from Guest Services Team, Other at Seminole Hard Rock Hotel Tampa
Responded 1 week ago
Hello Edward-- Thank you for your feedback. We apologize that you didn't receive the five star service that you deserve while visiting with us. We would like to reach out to you directly to make this right. Please email us at feedback@shrss.com with your contact information and be sure to reference your review on TripAdvisor. We look forward to hearing from you. Thank you
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Impeccably clean, large rooms, in a pleasant setting. Free parking. Staff was courteous and helpful. Excellent value for the money. Slot machines very generous, in the sense that compared to other casinos, with same money we could play much longer and have much more fun. Downer: no “real” roulette tables, just the automatic ones. Overall, best stay at a casino, hotel + casino combined, will be back!
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Date of stay: January 2021Trip type: Traveled as a couple
Helpful
Response from Guest Services Team, Other at Seminole Hard Rock Hotel Tampa
Responded 1 week ago
Thank you so much for sharing your great experience with us at Seminole Hard Rock Hotel & Casino in Tampa. We hope to welcome you back again soon!
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Let me say that we stay at the Hard Rock Tampa at least six times a year. It’s a great get away for us, However Room Service has always been a problem there. We ordered a cheeseburger and because of COVID they don’t have menu so the Operator walks you through the menu. Well I accidentally had the Privacy button On so apparently they are not able to bother you and leave a sign at your door stating they came by. To my surprise they still charge you the food you ordered even though nobody tells you that’s a rule. A staff member said to me that room service waiters don’t care to make sure you get your food because they get an 18% tip and can eat your food since they didn’t deliver it. I complained and the Room Service Mgr said too bad we can’t reverse the charges because you didn’t answer the door. Even though they didn’t ring the doorbell because the privacy button was on.…
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Date of stay: January 2021Trip type: Traveled as a couple
Helpful
Response from Guest Services Team, Other at Seminole Hard Rock Hotel Tampa
Responded 2 weeks ago
Hello Sunshine-- Thank you for the feedback. Please reach out to us at feedback@shrss.com so we can make this right for you. Please reference your review on TripAdvisor in your reply along with your contact information and your Wild Card Number if you have one. Thank you and we look forward to hearing from you soon.
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We spent Christmas week at the Hard Rock - not impressed. They needed to have many more holiday components. Sad really. Won’t be back. Santa was underwhelmed. Where is the Christmas cheer? More like the grinch. Ugh - Need a cookie?
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Date of stay: December 2020Trip type: Traveled with family
Helpful
Response from Guest Services Team, Other at Seminole Hard Rock Hotel Tampa
Responded 2 weeks ago
Thank you for reviewing your visit with us. We’re disappointed that your experience didn’t quite meet your holiday expectations and we hope that you will again give us the opportunity to exceed them.
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This review is to inform you that I am beyond baffled at the experience that I experienced at the Seminole Hard Rock Hotel and Casino. We went with the intention to celebrate my wife's 30th birthday and have a great time doing so, instead, it quickly turned into a series of intimidation, humiliation, and harassment. We checked in on Friday and stayed in the East Tower for the weekend. We rented a VIP Cabana, only to be able to use it for a couple of hours instead of our entire time, due to inclement weather. Once we finally were able to enjoy the cabana, the remote control did not work. We waited as we got a new remote. We waited for the two live DJs that your website advertises. To our surprise, this was not available, nor was the private pool. The private pool was broken with a filtration issue. Again, something that was advertised on your website but yet was not available. I understand that COVID may hinder amenities but if this is the case this should be clearly stated instead of falsely advertising such options. Sunday morning, I decided to try to get a picture of the sunrise, as although I had a pool view, I did not have a sunrise view. I asked the hotel's staff what would be the best place to get such a picture. They kindly advised me that the top level of the Orient Garage would be my best option. I made it to the garage only to encounter myself with two males, one of them proceeded to chase me as I made it back to the elevator, calling out "Ehh yo, Ehh yo!!" and then mumbled something about Victoria Secret. As a female, I was petrified for my life. I was intimidated and harassed by the lack of security in your parking lot. I made it back to the security point, where I told them what had just happened. To my surprise, this was already a known issue, they had been told that there were men trying to get into cars!. This blows my mind, how is it that the reaction time to such occurrence was not elevated? I then proceeded to the front desk, where they then had me explain the petrifying experience to the Head of Security. He took down my name, phone number, and room number. This individual was extremely concerned and made me feel safe at the time. I appreciate the care that he showed. Fast forward to checkout time, we spent over an hour trying to get my vehicle from valet parking. And was completely humiliated by the valet parking supervisor. The night before, we left the premises, and upon return, I gave the key to the valet attendant, without getting a ticket. I asked the gentlemen if I would need a ticket, he responded that wasn't necessary. Well, clearly it was necessary at checkout. No one communicated anything with us upon arrival at the valet area. I advised the Bellman that we had a vehicle valet parked and he just told us it would be taken care of. Not the case. We were waiting there for almost 30 minutes until my wife decided to go talk to someone inside the office. As I tried to get the attention of the valet supervisor, he dismissed me and gestured as if to wait. He continued to walk away. He did not come back for several minutes. Never in my life, have I felt so humiliated and belittled. This is the customer service that your third party company provides to its guests? This is unacceptable and demeaning. I am a woman of color and will not tolerate such actions taken against me. He had absolutely no customer service skills and was extremely rude and disrespectful. The conversation with him was to inform him that better training should be given to his employees as they clearly gave the wrong information. Instead, he decided to recite the policy. I understand what the policy is, that is not what I was trying to get out of the conversation, but he was not trying to listen to anything we had to say. It escalated to the point where we had to walk away. Which at that point, the same gentleman, the Head of Security, that I had dealt with that morning came to us. Kindly and respectfully he asked how he could help. Great attitude to diffuse the situation instead of escalating the situation by inadequate behavior. This supervisor's behavior was demeaning and unacceptable. I expect to be treated as a human being with respect. We spent thousands of dollars to make this special occasion epic, instead, it was one of disappointment and frustration.…
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Date of stay: November 2020
Rooms
Location
Service
Helpful
Response from Guest Services Team, Other at Seminole Hard Rock Hotel Tampa
Responded Nov 26, 2020
Thank you for taking the time to review your visit with us. We are highly regarded for providing exceptional service, safety, and comfort for our guests and are sorry to hear that your experience was far from perfect. We would appreciate the opportunity to discuss your experience with you in greater detail so that we may follow up with the episodes you reported. Please contact us directly by email to feedback@shrss.com and reference your Tampa review in Tripadvisor. We hope to hear back from you soon.
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PRICE RANGE
$205 - $485 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
seminole hard rock hotel and casino tampa, seminole hard rock tampa, hard rock hotel tampa, hard rock tampa, seminole hard rock hotel tampa
LOCATION
United StatesFloridaTampa
NUMBER OF ROOMS
240
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Claim Your Listing Frequently Asked Questions about Seminole Hard Rock Hotel Tampa
Which popular attractions are close to Seminole Hard Rock Hotel Tampa?
Nearby attractions include The MidFlorida Credit Union Amphitheatre (0.4 miles), Seminole Hard Rock Casino Tampa (0.06 miles), and Florida State Fairgrounds (0.5 miles).
What are some of the property amenities at Seminole Hard Rock Hotel Tampa?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Seminole Hard Rock Hotel Tampa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Seminole Hard Rock Hotel Tampa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Seminole Hard Rock Hotel Tampa?
Yes, valet parking is available to guests.
What are some restaurants close to Seminole Hard Rock Hotel Tampa?
Conveniently located restaurants include Council Oak Steaks & Seafood, Hard Rock Cafe, and Fresh Harvest Buffet.
Are there opportunities to exercise at Seminole Hard Rock Hotel Tampa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Seminole Hard Rock Hotel Tampa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Seminole Hard Rock Hotel Tampa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Seminole Hard Rock Hotel Tampa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Seminole Hard Rock Hotel Tampa?
The staff speaks multiple languages, including English and Spanish.