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Being a Gold Elite member, I expect high standard from Marriott. Check out the pictures of the mattress on our grandchildren’s bed and the floor and draw your own opinion of this property. Wrote the manger and received the canned “roach letter”.More
Response from Terry F, General Manager at TownePlace Suites Tallahassee North/Capital CircleResponded 5 days ago
Thank you for sharing your opinion about your recent stay with us. In our industry we work hard to meet/exceed all of our guest's expectations and demands. From late check outs to early check ins to whatever is requested of us. In those instances where...More
The hotel is in bad need of an update. Not terrible facility, but not good either.
Managed very poorly. Someone on our hallway (in a “smoke free” building) was smoking. A lot. It permeated the halls, and even our rooms.
I called the front desk...More
Response from Terry F, General Manager at TownePlace Suites Tallahassee North/Capital CircleResponded 2 weeks ago
We appreciate you sharing your comments about your visit. We understand that we need an upgrade which is why we have started the renovation process already and why we have the notation on our website. We want our guest to know that we are in...More
We stayed here for a quick overnight meeting. I was disappointed that the hotel was no where near full and housekeeping I'm sure started at 9am, but they had NO room to check us into at 1pm. I did request the early check in so...More
First of all upon check in she had my credit card on file and then also asked me for $220 cash I told her that's not the way it goes you hold my credit card and I'd like to pay cash after after I check...More
Thank Chris E
Response from Terry F, General Manager at TownePlace Suites Tallahassee North/Capital CircleResponded March 2, 2018
Thank you for posting about your most recent stay with us. We truly regret that you left our property feeling less than satisfied. In a case where a guest complains of getting bit, our first step is to ensure the guest is ok and then...More
The room was large with a kitchen, and the bed was comfortable. The breakfast area served enough variety to satisfy me, although there were a lot of people there and it felt cramped. It could use a little spiffing up, but it was clean. There...More
Response from Terry F, General Manager at TownePlace Suites Tallahassee North/Capital CircleResponded February 9, 2018
We are glad that you we were able to meet your expectations during your stay with us. We hope to finish our full renovation of the property by late April which will give our entire property a brand new look and feel.