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A very friendly welcoming place to spend a couple of nights. All personnel were very well trained, accommodating and helpful (all done with a smile). Everything was handled with efficiency and attention to every detail was given. Food was delicious and the view was wonderful...More
1 Thank reghinagreen
Response from Miroslava P, Social Media Coordinator at Grand Beach Hotel SurfsideResponded 2 days ago
Dear Reghina Green, it has been a pleasure to serve you during your time with us. We are delighted to hear that you found the Grand Beach Hotel Surfside to be perfect for a few nights to relax. What means the most to us is...More
We stayed in a basic room and it was lovely, large bed two showers and all new and modern. There was a sitting area with settee and tv and a tv in front of bed. Pool area on top floor was lovely nice comfy beds...More
3 Thank jinnyann
Response from Miroslava P, Social Media Coordinator at Grand Beach Hotel SurfsideResponded August 30, 2017
Dear Jinnyann, we very much appreciate you deciding to give the Grand Beach Hotel Surfside a chance during your most recent trip to the Surfside area. It is with great pleasure that we learn of your lovely experience on property and the kind compliments you...More
Been a Miami local it was nice been able to stay in a beach front hotel. The beach service was amazing. The service at the sky bar was great kell the bar tender made us feel like family and kept us entertain. The room was...More
1 Thank Jdias1980
Response from Miroslava P, Social Media Coordinator at Grand Beach Hotel SurfsideResponded 2 days ago
Dear Valued guest, we are glad you decided to join us at the Grand Beach Hotel Surfside during this recent weekend-long staycation. It is with great pleasure that we learn about the exceptional experience you enjoyed as our guests majorly due to the staff’s above...More
an hour ago on Google
The booking process was quick and easy but the check-in process was long. The staff was dishonest about the parking vs valet. The room had water-spots on the counter. They moved us from a different room than we had booked...More
Thank mgturley
Response from Miroslava P, Social Media Coordinator at Grand Beach Hotel SurfsideResponded yesterday
Dear Mr. Turley, we would like to begin by thanking you for deciding to join us during your recent Miami visit. We are appreciative of the time you have taken to provide such detailed feedback and the opportunity we have been given to follow up...More
My wife and I we're in town about two weeks ago on a mini vacation from NY we stayed at the grand beach hotel in surfside we went to the hotel restaurant for brunch and had the great pleasure of meeting Nidia she is by...More
1 Thank Tim8566
Response from Miroslava P, Social Media Coordinator at Grand Beach Hotel SurfsideResponded 2 days ago
Dear Esteban A, it means so much to us that you enjoyed your recent Miami getaway at the Grand Beach Hotel Surfside. We would like to thank you for deciding to join us over brunch at THE Restaurant and wish to express how pleased we...More
Response from Miroslava P | Property representative |
Dear peterattwood, we have reached out to you directly via a private message here on TripAdvisor.
We have provided additional details in regards to your inquiries, as well as our contact information at the hotel for further... More
Dear peterattwood, we have reached out to you directly via a private message here on TripAdvisor.
We have provided additional details in regards to your inquiries, as well as our contact information at the hotel for further assistance, if needed.
Thank you.
We look forward to welcoming you in November.
Have a good day.
Response from Miroslava P | Property representative |
Dear Peter A, thank you for your inquiry and interest in the Grand Beach Hotel Surfside. We have reached out to you via a private message here on TripAdvisor.
We have provided additional details in regards to your inquiry... More
Dear Peter A, thank you for your inquiry and interest in the Grand Beach Hotel Surfside. We have reached out to you via a private message here on TripAdvisor.
We have provided additional details in regards to your inquiry, as well as our contact information at the hotel for further assistance, if needed.
Thank you.
We look forward to welcoming you in November.
Have a good day.
Response from Miroslava P | Property representative |
Dear Michael M. N, thank you for your review and interest in the Grand Beach Hotel Surfside.
Our front office team always does their best to honor guest room types reserved. While rarely there may be situations, when we need... More
Dear Michael M. N, thank you for your review and interest in the Grand Beach Hotel Surfside.
Our front office team always does their best to honor guest room types reserved. While rarely there may be situations, when we need to change a room type for a guest, we usually try to give guests a higher room category; if a downgrade is absolutely unavoidable, then our front desk team certainly works with guests to ensure such uncommon matter is being resolved to the guest's satisfaction. Thank you and we do hope to welcome you onsite soon.
