I had a great service starting from the valet team specially Edson he was amazing with great customer service skill. Thank you for everything Edson. I can’t wait to go back whenever I’m n Miami again I will definitely go back to grand beach hotel surfside
This was our 4th stay at the Grand Beach Surfside this past year. Since March there has been new management and the changes are major! All departments of the hotel are now 5 star. We had a wonderful trip and especially note 3 things; (1) The room cleaning is amazing. No matter what time of day we left our room, within the hour it was spotlessly cleaned. Many other 5 star hotels have used Covid as an excuse to skip daily housekeeping. Or only offer it "on request". The Grand Beach Surfside are the best with cleanliness and especially during Covid, it is greatly appreciated. (2) Must point out Jonathan at the Bell Desk. He is fantastic, and goes out of his way to make sure guests are accommodated. (3) Finally, the new SuperStar; SOPHIA CARBONELL. Sophia went above and beyond to help us. The Grand Beach (unfortunately) does not have a 'loyalty program', but it is because of Sophia that we already made our next reservation. We highly recommend the Grand Beach Surfside and look forward to our next trip.…
5 stars for the hotel but 10 stars for Adrian! Adrian at the front desk was so friendly and helpful from the minute we walked in to check in and throughout our entire stay. We really enjoyed and hope to be back soon! Thank you Adrian for making our stay so enjoyable!
I stayed at the Grand Beach Surfside last week. The Grand Beach is my go to spot when I go to Miami. I had such an amazing experience there, as always. The staff was so accommodating with everything I needed. I had a beautiful oceanfront corner suite with a wraparound balcony that was breathtaking. When I got to my room there was wine and cheese waiting for me. Everyone who helped me at the hotel was kind and friendly. I would definitely recommend this hotel for any type of occasion.
This hotel used to be less than half this price before covid which was acceptable. Now they charged over $700.00 a night with a very tired room product extremely cheap 3 star amenities with a soap bar the size of two quarters! and HVAC cover panels hanging in room. Towels in room are tiny and they asked for extra money to get more towels in room! Service is also VERY basic and nothing even close to luxury. We went there because of the great location! We just left with the feeling we were really taken advantage of… over $700.00 for a lot like a 3 star hotel…
What a wonderful experience at the bar at The Grand Beach Surfside. Andrei is a master mixologist- I had my doubts when he offered this avocado margarita but I assure you it did not disappoint. Wow! What a treat.
Fabulous Beach Front dining with Daniel. Great Breakfast, Ocean Instagram Perfect Views. Terrific staff, perfect ambiance. We love it. Daniel our weekend Server remembered our special order with everything on the side perfectly. View, climate, service, food, what else could be perfect?
Excellent service at the Beach with Lazaro and all the guys. A special thank you to Natalia the waitress on the beach! Great gelato bar for kids. Easy access to beach & room. Special thanks to Angie in housekeeping!
The cafe on the beach is so wonderful. Amazing location! This hotel restaurant/cafe on beach is lucky to have Etty who is the best server!! She is warm and gracious. Makes you feel so special! I can’t wait to come back. However, The lobby floor is slick. Watch out if wearing leather bottom shoes.
Terrific stay. Everyone from the front desk to the pool attendant was so friendly and good at delivering service. Adult only rooftop pool is wonderful and beach area is beautiful. I never had a problem getting a chair unlike another hotel I stayed at on my trip. I never felt nickel and dimed, although the snack bar in the lobby was outrageously priced (hello $7 for a Reese’s peanut butter cup,and $10 for a cup of coffee). The location is also great as you can walk to Publix and CVS. Overall, I regretted checking out and checking into another hotel farther down the beach. I will definitely return.