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Grand Beach Hotel Surfside

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9449 Collins Avenue, Surfside, FL 33154-2610
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1716)
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Panoramas (13)
Videos (2)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 08/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Beach Hotel Surfside
Updated 08/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 9 hotels in Surfside
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Soak up the style and tranquility of the new Grand Beach Hotel Surfside where Luxury and Comfort are within Reach! Discover a true gateway to paradise! A contemporary Miami all-suite hotel on the ocean, the Grand Beach Hotel Surfside features luxurious accommodations, breathtaking ocean views, and easy access to world-famous beaches, attractions, restaurants, shopping malls, and nightspots.
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Room & Suite (471)471
Full view
Property amenities
Valet parking
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Paid private parking on-site
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Massage
Rooftop terrace
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Spanish
Hotel links
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Location

Full view
96Great for walkers
Grade: 96 out of 100
45Restaurantswithin 0.3 miles
2Attractionswithin 0.3 miles
2,417Reviews123Q+A100Room tips
Traveler rating
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Popular mentions
Madge wrote a review Sep 14
37 contributions8 helpful votes
+1
This is probably one of the trickiest reviews that I’ve written. There are some really great things to say about this hotel and some not so good. I was hesitant to book The Grand Beach Hotel due to some of the poor reviews posted about it. However a friend encouraged me too, based on it’s location, so I took a deep breath and booked. Let’s start with the pros: All the hotel staff that we met were very helpful, very cheerful and very chatty. The front desk lady was lovely, as was the guy who served us drinks on the beach. The outside facilities were kept very clean ,as was the lobby area, it was very beautiful and relaxed. Covid precautions were in place and appreciated ,and the location of the hotel was wonderful. Now to the cons: We booked an ocean view room which was beautifully clean, however the balconies afford very little if any privacy ( thank goodness we visited at a quieter time).Our room was a non smoking room but we were blasted regularly with marijuana fumes coming through the a,c vents, and also whilst sitting on our balcony. We had to ask for coffee to be placed in out room for my boyfriend, however I’m a tea drinker and they only had chamomile so I had to go out and buy.The bed was very cheaply made, creaky, lumpy and buckled whenever we even just sat on it. It was the most uncomfortable hotel bed that we have ever slept in...so bad that my boyfriend when we left had back pain and had to take pain meds just to be able to travel home. All this could have been forgiven though if not for this last issue. We were on the 9th floor, thankfully, we had our masks but honestly needed much more. The corridor leading to our room was disgustingly dirty, not only because the carpet obviously was nt vacuumed and had so many stains in it, through it on it..it was disgusting.What made matters even worse was the really bad smell that permeated the corridor.we’d literally have to take in a deep breath in the elevator, hoping that we could hold it until we got to our room, just so we did nt have to inhale another breath or what was causing the smell. I told my boyfriend I thought it was a mould smell, it was so funky and bad. I honestly was more worried about breathing in any of those particles than any covid. Even though I reported the stains to the front desk, and the next day wrote and email to the office nothing was done about either issue. We tried to not let it spoil our time at The Grand Beach Hotel but every time we headed to our room , there it was again.It really spoilt our stay. Word of caution there is a resort fee. I called the hotel’s reservation department twice to discuss what the resort fee included, however when we got there, and understandably due to covid, the reality was much different. So double check what you’re paying for and get it confirmed if you decide to stay here.
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Date of stay: September 2020
Value
Service
Sleep Quality
Room Tip: Do nt stay on the 9th floor
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Annelise Fernández wrote a review Sep 6
Miami Beach, Florida1 contribution
My recent stay at the Grand Beach Hotel Surfside consisted of a series of disrespectful, unfortunate, and horrifying experiences, one of which involved an emergency call to first responders. To begin with, this hotel charged me a $75 “Resort Fee,” which one would presume includes the cost of utilizing the resort’s beach towels, chairs, and umbrellas. Upon arriving to the beach, my party and I waited approximately 30 minutes in the heat while 3 teenage boys tasked with setting up chairs and umbrellas attempted their best to juggle pending requests and set up ours. Ultimately, we had to help these boys set up our own chairs and umbrellas. The chairs were INCREDIBLY DIRTY, and we had to wipe them down with the towels we were provided. Other parties seated around us similarly had to wipe down their chairs as well. Approximately 15 minutes after finally settling in at the beach, the weather took a turn, and a strong gust of wind sent at least 10 grand beach hotel umbrellas flying up in the air simultaneously. One of the umbrellas from the guests sitting in front of my group came to hit my boyfriend forcibly on the back of the head, knocking him down to the sand in sheer pain. The fact that so many umbrellas from this hotel came loose simultaneously indicated to me that the umbrellas were not being installed properly. However, what more can one truly expect from teenage boys who have been tasked with carrying heavy beach chairs and umbrellas? It was clear that these boys were being overworked, and were not trained properly on how to install the umbrellas. I do not blame them for what happened. Instead, I blame hotel management for deciding to cut expenses by hiring young kids, probably at a fraction of the cost, and failing to properly train them. Following the strong gust of wind, the boys failed to take any mitigating measures to avoid potential injuries to other guests (ex: closing remaining umbrellas). Instead, when it began to rain, the boys took off running with the rest of the guests for cover. This, again, speaks to their lack of training. Meanwhile, I had to carry in my boyfriend without the assistance of any hotel staff, sit him down, and seek assistance. A manager working at the lobby bar was able to assist us promptly, providing my boyfriend with ice for his injury and placing the phone call for first responders to examine him. The manager also told us that he would fill out an incident report. Another staff member working at that time, Teresa, was very nice to me and my family, offering us water and dry towels (we were drenched because of the rain). After first responders were able to examine my boyfriend and confirm that the injury should not present further issue, my group and I went about our day, but our evening plans presented a new set of problems. Our group had parked 2 cars with the hotel’s valet. We went out to dinner. Upon arriving back to the hotel, we were told that hotel valet was on a “first come, first served” basis, and that the hotel’s parking lot was filled to capacity. We were further instructed by the valet attendant to dispute the valet charge with the manager. After a very curt and demeaning discussion with evening manager Anabel Martinez-Sori (upon conducting a quick LinkedIn search we learned that she misrepresented her name to us as “Ana”), we were told that because of some technicality in the wording of their valet system, the hotel would be charging its guests for valet parking at an over-night rate, regardless of the fact that upon returning to the hotel, it’s guests were UNABLE to park with the valet. What is the technicality, you ask?THE HOTEL GUEST USED VALET SERVICES FOR MORE THAN AN HOUR. Imagine that. A hotel guest having their car parked in valet for more than an hour. Sounds like a guaranteed daily valet charge, even in instances such as the one I encountered where a GUEST’S car cannot be parked in valet because the valet lot was full. I have gathered from other reviews on various platforms that “Ana” is not the most pleasurable person to deal with. It is a shame that the hotel does not see it fit to address the manner in which she interacts with their guests. In sum, my stay at the grand beach hotel can be described as nothing less than torturous. And after several years of frequenting this establishment, I will no longer be returning, and I will advise others to avoid this “resort” whenever given the chance.
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Date of stay: September 2020Trip type: Traveled with family
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chany W wrote a review Aug 2020
1 contribution
We had a amazing time in the hotel. And Frederic was the best he was nice always smile and make sure we are ok and get all what we need. If you come make sure to meet Frederic he make the stay better.
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Date of stay: August 2020Trip type: Traveled with family
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Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 3 weeks ago
Dear Chany7w, thank you so much for taking the time to share your thoughts on the TripAdvisor site following your stay with us at the Grand Beach Hotel Surfside. We are pleased to hear your fabulous comments about your visit and the excellent service provided by Frederic. We are happy to know that we have managed to cater to all of your needs while on property. Thank you for choosing to stay with us. We are very much looking forward to offering you a warm Grand Beach welcome on your future visit to Miami.
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Mendy wrote a review Aug 2020
3 contributions1 helpful vote
Despite the challenges of Covid, the staff of the Grand Beach Surfside have gone above and beyond to ensure we all had a safe and enjoyable stay. The rooms and hotel are exceptionally clean. We especially must single out Sandra, from the front desk, who did a fantastic job helping to make this a wonderful visit!
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Date of stay: August 2020Trip type: Traveled on business
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Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 3 weeks ago
Dear 630mendyi, thank you for posting a superb review of your stay at the Grand Beach Hotel Surfside. We are thrilled to hear that your onsite experience was everything you had hoped for. What means the most to us is knowing that you felt well cared for by our team of service professionals and Sandra in particular, who helped create an outstanding experience during your time with us. We're honored that you chose to stay with us during your vacation and we hope to host you in the future for more great memories.
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shea k wrote a review Aug 2020
1 contribution
Nice hotel good service I wasn't so happy with my Room but they took care by the end of the day from it and I left my vacation happy They are caring about their customers Good service And a good place to stay
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 3 weeks ago
Dear 755sheak, it has been a pleasure to welcome and host you at the Grand Beach Hotel Surfside recently. We are delighted to learn you enjoyed the time spent as our guest and could not be happier to read through the lovely remarks you have made about our excellent staff service, lovely room accommodation and nice hotel atmosphere. For us and the hard working teams at the Grand Beach Hotel Surfside it will be delightful to have the opportunity to welcome you back and to serve you again soon.
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PRICE RANGE
$216 - $466 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaSurfside
NUMBER OF ROOMS
270
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Frequently Asked Questions about Grand Beach Hotel Surfside
Which popular attractions are close to Grand Beach Hotel Surfside?
Nearby attractions include Surfside Beach (0.2 miles) and HRH - Her Royal Household (0.1 miles).
What are some of the property amenities at Grand Beach Hotel Surfside?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Beach Hotel Surfside?
Top room amenities include a flat screen TV, an additional bathroom, and a desk.
What food & drink options are available at Grand Beach Hotel Surfside?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Beach Hotel Surfside?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Beach Hotel Surfside?
Conveniently located restaurants include Makoto, Flanigan's Seafood Bar and Grill, and Cafe Ragazzi.
Are there opportunities to exercise at Grand Beach Hotel Surfside?
Yes, guests have access to a pool and a fitness center during their stay.
Is Grand Beach Hotel Surfside located near the city center?
Yes, it is 0.5 miles away from the center of Surfside.
Are any cleaning services offered at Grand Beach Hotel Surfside?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Beach Hotel Surfside?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Beach Hotel Surfside offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.