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About
#3 of 9 hotels in Surfside
Location
4.4
Cleanliness
4.3
Service
4.1
Value
4.0
GreenLeaders Silver level
Grand Beach Hotel Surfside is an oceanfront hotel in Surfside, Florida, offering luxurious accommodations. This all-suite hotel features family friendly and pet friendly accommodations, 2 swimming pools, adult-only rooftop pool, on-site dining and spectacular views.
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Property amenities
Valet parking
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid private parking on-site
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Happy hour
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Rooftop terrace
Baggage storage
Concierge
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Bathrobes
Additional bathroom
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Private balcony
Room service
Safe
Sofa
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, French, Spanish
Location
88Good for walkers
Grade: 88 out of 100
36Restaurantswithin 0.3 miles
5Attractionswithin 0.3 miles
Contact
9449 Collins Avenue, Surfside, FL 33154-2610
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2806Reviews130Q+A100Room tips
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This was our tenth visit to the hotel. we go there becuase it's on teh beach, it's human sized, very light and the rooms are big with lovely balconies. if you get an ocean view room, that's exactly what you get. Location is excellent a few steps from teh beach and from Harding Avenue, Surfside's main street full of shops and restaurants. The only thing that the hotel still hasnt got right is housekeeping. We like to get our room fixed at aroun 10 or 11 in the morning. Achieving that takes much more ffeort than it should! After ten stays, we've become experts at getting this done. The actual housekeeping is done by really nice women who do their job well. We will be back.
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Date of stay: March 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Get an ocean view room on a high floor.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
This was our 4th stay at the Grand Beach Surfside this past year. Since March there has been new management and the changes are major! All departments of the hotel are now 5 star. We had a wonderful trip and especially note 3 things; (1) The room cleaning is amazing. No matter what time of day we left our room, within the hour it was spotlessly cleaned. Many other 5 star hotels have used Covid as an excuse to skip daily housekeeping. Or only offer it "on request". The Grand Beach Surfside are the best with cleanliness and especially during Covid, it is greatly appreciated. (2) Must point out Jonathan at the Bell Desk. He is fantastic, and goes out of his way to make sure guests are accommodated. (3) Finally, the new SuperStar; SOPHIA CARBONELL. Sophia went above and beyond to help us. The Grand Beach (unfortunately) does not have a 'loyalty program', but it is because of Sophia that we already made our next reservation. We highly recommend the Grand Beach Surfside and look forward to our next trip.…
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Date of stay: August 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded Aug 28, 2021
Dear Mendy, it means so much to us that you trusted us at the Grand Beach Hotel Surfside for the second time this year and that we managed to exceed your expectations on this recent, second visit to property. It is delightful to hear of your enthusiasm about different aspects of the hotel, such as the excellent room cleanliness and efficient housekeeping service as well as the top notch service standards. We are truly heartened that you enjoyed the friendly and helpful service we provide, as this is very important for us to pass on to the hard working teams at the Grand Beach Hotel Surfside and to Jonathan and Sophia in particular. It certainly sounds like you enjoyed your stay, and we cannot wait to have the pleasure of welcoming you on many more occasions to come.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just wanted to give a shout out to Tamara and Fabolia for their amazing customer service. We had a couple issues with our room and both ladies were super helpful. Our stay ended up being great and we would definitely come back
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 5 days ago
Dear J W., thank you so much for taking the time to share your thoughts on the TripAdvisor site following your stay with us at the Grand Beach Hotel Surfside. We are pleased to hear your fabulous comments about your visit and are happy to know that we have managed to cater to all of your needs while on property. What means the most to us is that you found the staff to be top notch and that you appreciated the fantastic service provided by Tamara and Fabolia. Thank you for choosing to stay with us. We are very much looking forward to offering you a warm Grand Beach welcome on your future visit to Miami Beach.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love to be in this hotel. It’s by the beach and close to lots of excellent restaurants. Nice pools at the west building and the east building. We have stayed here many many times with the entire family and this winter my husband and I have been there 4 times. I would have liked there to be a space on the grounds where we could bring food and eat some meals as a family, instead of going to restaurants for every meal. We ate our group meals squished in our rooms and ate all dinners in restaurants.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 5 days ago
Dear Brenda L., we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us at the Grand Beach Hotel Surfside a number of times. We, thus, wish to begin by expressing our gratitude for your valued repeat business to our establishment. It brings us great joy to know that we are continuously living up to your expectations for a relaxing hotel atmosphere, well maintained leisure facilities, comfortable suites and above all amazing staff. At our establishment we are always looking for ways to improve and enhance the experience we deliver to our valued hotel guests, so please rest assured your valued observations and suggestions will be reviewed and discussed by management. On behalf of the entire Grand Beach Hotel Surfside team, we cannot wait to offer you a warm welcome on your next return in the future as well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Good location. Air conditioner cannot keep up and was loud and on the entire trip. The showers leak. I heard this from other guests and our shower would pour water all over the room. I didn’t say anything because I overheard another guest complain and he was shrugged off. They need to bring in a crew to repair this flaw in the entire hotel. Front desk hit or miss, for the most part they are nice. Hotel has a library but I couldn’t get a book because concierge had left? Front desk said he would call a manager and call me back, I’m still waiting. Seemed silly not to just let me take a book… also, I mistakenly booked at the sister hotel across the street, it’s not on the beach and I didn’t get a deck. I asked them to transfer and I would pay the difference, they said it’s not possible. So I booked a new stay for the better location and cancelled the other one since they told me I should get a refund in 72 hours. Refund was denied for no reason. Dishonest business. This was not busy season there were a lot of available rooms. No need to mess with me….…
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Date of stay: March 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 5 days ago
Dear Jacob B., thank you for taking the time to express your valued feedback through this channel. It is to our deep regret to learn about the less than favorable experience you encountered recently and hope you can believe us, when we say it is not reflective of the standards, which we pride ourselves with or strive to maintain at the hotel. We would definitely like to further look into any matter of concern and would thus like to suggest that you reach out to us directly at your convenience with your reservation details. We can be reached via email at mpetrov@grandbeachhotel.com Thank you and we hope to hear from you soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel offers to its guests complimentary classes (abs and general conditioning). Me and my friend decided to try it out. Best experience ever! Michael tailored the workout to my advanced level and my friends intermediate. We both worked hard, felt motivated and inspired. I learned a couple of new moves that loosened my hips and my lower back. I wish I lived in Miami- I would definitively want to have Mike as my personal trainer.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 3 weeks ago
Dear Daria C., thank you for your kind review and positive feedback about the Grand Beach Hotel Surfside. It brings us great joy to know you took advantage of one of the daily wellness classes, which we offer to hotel guests, and that it turned out to be the highlight of your experience on premises. Your kind words and recommendation shall be brought to Mike's attention. Thank you and we look forward to your return in the future as well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Been going to Grand Beach for last 2 years The hotel and staff try hard to make the stay Pleasant & Enjoyable from the mangers Mr. White and Carlos Hernández to the beach attendants Thomas & friends. Room cleaning and service, Mike the gym trainer and the coffee/ sandwich shop. Hard to leave the place after the stay because it’s really nice.
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 3 weeks ago
Dear Daniel B., we appreciate you trusting us at the Grand Beach Hotel Surfside as your home away from home on your travels to Miami and the Surfside area. It is with the greatest pleasure we learn about the relaxing and beautiful experience you enjoyed thanks to the above and beyond service attitude of our hotel staff in the face Odel, Carlos, Thomas and Mike. We are thankful for the time you have taken to express your satisfaction with their kind service and continuous efforts to make your every minute onsite a pleasant one. We cannot wait to share your words of encouragement with them. Thank you and we simply cannot wait to for your return visit soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We’ve been staying at the Grand Beach Surfside for many years. On this most recent stay, we found both the service and the facilities very good, and better than in the past. In the past, the hotel was a training ground for staff without experience (he staff told us this on a prior visit): everyone was friendly and “tried hard” but service often fell short. For this stay, the staff was just as friendly and kind…but far more capable. Shout outs to two staff members in particular who went above and beyond: our housekeeper Gladys who helped take care of my wife who tested positive for COVID shortly after we arrived. Gladys offered to fetch medicine or anything my wife might need. Also to Etty who works in the restaurant and greeted us each day with kindness and humor. One other note: the gym received a significant (and much needed) upgrade since our last visit. It now has a full suite of new Technogym cardio and strength equipment including two smith machines. Also has three Pelotons. Only gripe: an elevator was out of service for our entire 10 day stay, creating long waits. This has happened on two previous visits. What’s up with that??…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: Breakfast buffet is no longer offered on a regular basis. Breakfast a la carte can easily become...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 3 weeks ago
Dear Valued guest, at the Grand Beach Hotel Surfside, we always love welcoming back returning guests, and consider it a compliment that guests choose to stay with us a number of times. We, thus, wish to begin by expressing our gratitude for your valued repeat business to our establishment. It brings us great joy to know that we are continuously living up to your expectations for a relaxing hotel atmosphere, well maintained facilities, comfortable suites and above all the amazing staff service throughout the hotel. On behalf of the entire Grand Beach Hotel Surfside team, we cannot wait to offer you a warm welcome on your next return in the future as well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We are currently staying at this hotel, it’s rare we get away as a family so we splurged since the hotel is pricey. The hotel itself is beautiful… but the service… beyond bad. We arrived… they had one elevator working… we waited almost 20minutes anytime we wanted to go to our room. I pre-requested a few things for my baby… nothing was ready. We asked for a crib… they gave us something old and rusty and completely unsafe. We asked for a blanket m, never came… everything in the hotel expensive, it wouldn’t be such a bother if the service aspects were better but they are worse than a 2 star hotel. Air conditioning in the room has a mind of its own so we are freezing at night, bathroom plug broken … just not what we expected and not worth the $.
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Great location. Very overpriced.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 3 weeks ago
Dear Aimee, allow us to begin by expressing our gratitude for your valued business and feedback to our establishment. While we are glad to know you have found the hotel grounds and facilities to be beautiful, please kindly accept our apologies, if we have fallen short of expectations, when it comes to service. We do appreciate you taking the time to share your concerns with us in the duration of your current stay, as such allows us to follow up and ensure we rectify on any areas of concern without delay, in order to allow you to enjoy a more pleasant and comfortable rest of your time with us. It has been our understanding that the team onsite has already spoken with you and offered assistance with the expressed concerns. It is our hope you do currently feel more comfortable onsite and are better enjoying your stay with us. Thank you and please do not hesitate to contact us again should there be anything else we may be of help with during or after your stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went to the 3:00 pm gym core class and it was absolutely amazing!! It was the best class I've ever had. I Will definitely come back again. Special shout out to Mike. The gym does not look like a typical hotel gym. It has everything you need.
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Date of stay: February 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Miroslava Petrov, Agency / Consultant at Grand Beach Hotel Surfside
Responded 4 weeks ago
Dear Valued guest, thank you for your kind review and positive feedback about the Grand Beach Hotel Surfside. It brings us great joy to know you took advantage of one of the daily wellness classes, which we offer to hotel guests, and that it turned out to be the highlight of your experience on premises. Your kind words and recommendation shall be brought to Mike's attention. Thank you and we look forward to your return in the future as well.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$472 - $739 (Based on Average Rates for a Standard Room)
LOCATION
United StatesFloridaSurfside
NUMBER OF ROOMS
270
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Claim Your ListingGRAND BEACH HOTEL SURFSIDE - Updated 2023 Prices & Reviews (FL)
Frequently Asked Questions about Grand Beach Hotel Surfside
Which popular attractions are close to Grand Beach Hotel Surfside?
Nearby attractions include Bal Harbour Beach (0.08 miles), Surfside Beach (0.2 miles), and The Shul (0.1 miles).
What are some of the property amenities at Grand Beach Hotel Surfside?
Some of the more popular amenities offered include a rooftop bar, a pool, and an on-site restaurant.
Which room amenities are available at Grand Beach Hotel Surfside?
Top room amenities include a flat screen TV, an additional bathroom, and a desk.
What food & drink options are available at Grand Beach Hotel Surfside?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Beach Hotel Surfside?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to Grand Beach Hotel Surfside?
Conveniently located restaurants include Makoto, Flanigan's Seafood Bar and Grill, and Cafe Ragazzi.
Are there opportunities to exercise at Grand Beach Hotel Surfside?
Yes, guests have access to a pool and a fitness center during their stay.
Is Grand Beach Hotel Surfside located near the city center?
Yes, it is 0.5 miles away from the center of Surfside.
Are any cleaning services offered at Grand Beach Hotel Surfside?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Beach Hotel Surfside?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Beach Hotel Surfside offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.