This was our tenth visit to the hotel. we go there becuase it's on teh beach, it's human sized, very light and the rooms are big with lovely balconies. if you get an ocean view room, that's exactly what you get. Location is excellent a few steps from teh beach and from Harding Avenue, Surfside's main street full of shops and restaurants. The only thing that the hotel still hasnt got right is housekeeping. We like to get our room fixed at aroun 10 or 11 in the morning. Achieving that takes much more ffeort than it should! After ten stays, we've become experts at getting this done. The actual housekeeping is done by really nice women who do their job well. We will be back.
This was our 4th stay at the Grand Beach Surfside this past year. Since March there has been new management and the changes are major! All departments of the hotel are now 5 star. We had a wonderful trip and especially note 3 things; (1) The room cleaning is amazing. No matter what time of day we left our room, within the hour it was spotlessly cleaned. Many other 5 star hotels have used Covid as an excuse to skip daily housekeeping. Or only offer it "on request". The Grand Beach Surfside are the best with cleanliness and especially during Covid, it is greatly appreciated. (2) Must point out Jonathan at the Bell Desk. He is fantastic, and goes out of his way to make sure guests are accommodated. (3) Finally, the new SuperStar; SOPHIA CARBONELL. Sophia went above and beyond to help us. The Grand Beach (unfortunately) does not have a 'loyalty program', but it is because of Sophia that we already made our next reservation. We highly recommend the Grand Beach Surfside and look forward to our next trip.…
Just wanted to give a shout out to Tamara and Fabolia for their amazing customer service. We had a couple issues with our room and both ladies were super helpful. Our stay ended up being great and we would definitely come back
Love to be in this hotel. It’s by the beach and close to lots of excellent restaurants. Nice pools at the west building and the east building. We have stayed here many many times with the entire family and this winter my husband and I have been there 4 times. I would have liked there to be a space on the grounds where we could bring food and eat some meals as a family, instead of going to restaurants for every meal. We ate our group meals squished in our rooms and ate all dinners in restaurants.
Good location. Air conditioner cannot keep up and was loud and on the entire trip. The showers leak. I heard this from other guests and our shower would pour water all over the room. I didn’t say anything because I overheard another guest complain and he was shrugged off. They need to bring in a crew to repair this flaw in the entire hotel. Front desk hit or miss, for the most part they are nice. Hotel has a library but I couldn’t get a book because concierge had left? Front desk said he would call a manager and call me back, I’m still waiting. Seemed silly not to just let me take a book… also, I mistakenly booked at the sister hotel across the street, it’s not on the beach and I didn’t get a deck. I asked them to transfer and I would pay the difference, they said it’s not possible. So I booked a new stay for the better location and cancelled the other one since they told me I should get a refund in 72 hours. Refund was denied for no reason. Dishonest business. This was not busy season there were a lot of available rooms. No need to mess with me….…
The hotel offers to its guests complimentary classes (abs and general conditioning). Me and my friend decided to try it out. Best experience ever! Michael tailored the workout to my advanced level and my friends intermediate. We both worked hard, felt motivated and inspired. I learned a couple of new moves that loosened my hips and my lower back. I wish I lived in Miami- I would definitively want to have Mike as my personal trainer.
Been going to Grand Beach for last 2 years The hotel and staff try hard to make the stay Pleasant & Enjoyable from the mangers Mr. White and Carlos Hernández to the beach attendants Thomas & friends. Room cleaning and service, Mike the gym trainer and the coffee/ sandwich shop. Hard to leave the place after the stay because it’s really nice.
We’ve been staying at the Grand Beach Surfside for many years. On this most recent stay, we found both the service and the facilities very good, and better than in the past. In the past, the hotel was a training ground for staff without experience (he staff told us this on a prior visit): everyone was friendly and “tried hard” but service often fell short. For this stay, the staff was just as friendly and kind…but far more capable. Shout outs to two staff members in particular who went above and beyond: our housekeeper Gladys who helped take care of my wife who tested positive for COVID shortly after we arrived. Gladys offered to fetch medicine or anything my wife might need. Also to Etty who works in the restaurant and greeted us each day with kindness and humor. One other note: the gym received a significant (and much needed) upgrade since our last visit. It now has a full suite of new Technogym cardio and strength equipment including two smith machines. Also has three Pelotons. Only gripe: an elevator was out of service for our entire 10 day stay, creating long waits. This has happened on two previous visits. What’s up with that??…
We are currently staying at this hotel, it’s rare we get away as a family so we splurged since the hotel is pricey. The hotel itself is beautiful… but the service… beyond bad. We arrived… they had one elevator working… we waited almost 20minutes anytime we wanted to go to our room. I pre-requested a few things for my baby… nothing was ready. We asked for a crib… they gave us something old and rusty and completely unsafe. We asked for a blanket m, never came… everything in the hotel expensive, it wouldn’t be such a bother if the service aspects were better but they are worse than a 2 star hotel. Air conditioning in the room has a mind of its own so we are freezing at night, bathroom plug broken … just not what we expected and not worth the $.
I went to the 3:00 pm gym core class and it was absolutely amazing!! It was the best class I've ever had. I Will definitely come back again. Special shout out to Mike. The gym does not look like a typical hotel gym. It has everything you need.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.Claim Your Listing