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Sawgrass Grand Hotel and Suites Sports Complex

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Traveler (531)
Room & Suite (189)
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Overview
  • Excellent19%
  • Very good23%
  • Average20%
  • Poor17%
  • Terrible21%
1 week ago
“Going down hill”
May 14, 2018
“Not as expected”
AMENITIES
Free Wifi
Free Parking
Breakfast Available
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sawgrass Grand Hotel and Suites Sports Complex
Special Price: 50% off room rate
Offers from Sawgrass Grand Hotel and Suites Sports Complex
Special Price: 50% off room rate
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Rooms
Jul 8Jul 9
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,417)
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1 - 5 of 1,150 reviews
Reviewed yesterday via mobile

Currently trapped here because thete is no refund. 1st room air wasn't working well, but I guess with only 1 vent in a studio it was doi g what it could. New room not clean & trouble with the tv. Wont stay here again.

Thank aintthisfun
Reviewed 2 days ago

Stayed for 3 nights in this hotel and its the first time I had been, i found all the staff extremely helpful and polite and nothing was to much trouble. The rooms were very big and clean, could have done with a few repairs but...More

Thank Sarah C
Response from Joyce F, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded yesterday

Thank you for the 4/5 rating, Sarah! It's fantastic your time with us was so great! We're happy you appreciated our rooms and service so much. We aim to please and your feedback lets us know we're doing our job! We strive for excellence so...More

Reviewed 6 days ago

I recently stayed at The Sawgrass Grand for a business trip and had a wonderful experience. Luis (housekeeping Supervisor) and his team took great care of me. My room was very nice and clean, the amenities were refreshing, and the service was friendly. Well done,...More

Thank thalismiranda1991
Response from Joyce F, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded 4 days ago

Thanks for the great review, Miranda! It's wonderful you enjoyed your stay with us so much! We strive for excellence so we're thrilled you appreciated not only our top-notch service and clean rooms, but also our wonderful amenities! Your praise lets us know we're doing...More

Reviewed 1 week ago

Disappointed on my choice of hotel for my vacation. There were ants everywhere in the room on the desk and tv stand it was just disgusting. Never experienced anything like this before. You guys should look into keeping the ants away.More

Review collected in partnership with this hotel
Thank anastasiac71296
Response from Joyce F, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded 6 days ago

We appreciate the feedback, Anastasia. It's unfortunate your time with us was less than ideal. We care about the satisfaction and happiness of our guests. We regret that your room wasn't refreshed properly. It's important to us that we offer our guests a quality experience...More

A TripAdvisor Member
1
Reviewed 1 week ago

Have been staying there for business several times a week for months and the place is not being kept up. Furniture is broken, bathrooms are dirty, tub was chipped, and they no longer have bar or restaurantMore

Review collected in partnership with this hotel
Thank A TripAdvisor Member
Response from Joyce F, General Manager at Sawgrass Grand Hotel and Suites Sports ComplexResponded 1 week ago

Thank you for taking the time to share your feedback. We were disappointed to learn that the condition of our hotel did not meet your expectations. Please be assured that this is not the standard that we aspire to and we will share your concerns...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Restaurant
Hotel Amenities
Free Parking
Shuttle Bus Service
Meeting Rooms
Business Center with Internet Access
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Center with Gym / Workout Room
Bar/Lounge
Restaurant
Outdoor pool
Details
Price range
$63 - $118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$63 - $118 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (531)
Room & Suite (189)
Pool & Beach (27)
Dining (9)
Business Center & Event Rooms (3)
Questions & Answers
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MsFreeSpirit19
May 16, 2018|
Answer
Response from Amezy86 | Reviewed this property |
For Miami you could take an uber or Lyft to the Tri Rail for about $5-8 then the Tri Rail is about $5 RT per person the shuttle is like $45 and takes you to the airport . Rental cars can be cheap too . I don’t think I had to... More
1
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Sheldon H
March 7, 2018|
AnswerShow all 3 answers
Response from Margo D |
No charge for parking; but beware. Rooms were dirty and disgusting.
1
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Room Tips
"1st and 2nd floor have updated rooms."
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"I cannot give any good advice"
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"Pool view suites would be best."
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"Avoid room 407 if you don't want to get bug infested!"
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