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Sawgrass Grand Hotel

3003 N. University Dr, Sunrise, FL 33322 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
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1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
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1 room 2 adults 0 children
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Close 
  • Flippo's Kids Playground
    0.6 mi
  • 3 star hotel
  • Free Wifi
Reviewed 1 week ago
Positive Stay
I've read some bad comments about this hotel and feel like they... more
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942 Reviews from our TripAdvisor Community

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Showing 728: English reviews
Winnipeg, Canada
Reviewed 3 days ago NEWvia mobile

Stayed for one night pre cruise. I wanted to be close to sawgrass mills mall. It's still about a ten minute car ride away, but we had a rental. Room is large, clean. Free wifi. Hallways could use a little updating but the lobby and pool were beautiful. Bed was king sized, average comfort, you can tell they need to...

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Helpful?
Thank marie b
Reviewed 3 days ago NEWvia mobile

Very dirty hotel reminds me of the 60s decor. Service was questionable. I gave it a two star but I am being generous. Will never stay there again. The bath tub was all scratched and stained. Moved from that room into another and the bathtub was the same.

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Helpful?
Thank Jin G
Detroit, Michigan
Reviewed 6 days ago NEW

very unfriendly employees at the front desk. The restaurant added the gratuity right on to the bill. At midnight my husband woke me up that some spanish speaking people are trying to get into our room.. i finerly called the front office who told me abount an computer glitch, but by than i wasn't able to go back to sleep....

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Helpful?
Thank gunhild m
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for your review. It is regrettable to learn that we were unable to meet your expectations during your stay with us. We always get many praises about our customer service so you can understand this comes as a shock to us for your comments about the front desk team. If you would be so kind to...

Phoenix, Arizona
Reviewed 1 week ago NEW

Buyer beware. I booked this trip online and when I got there to check in, they added a $16.00 "resort fee." It's not a resort and I believe this is predatory pricing. I spoke with other guests who had the same complaint. The hotel is just okay, has seen better days but it was clean. The staff was not particularly...

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Helpful?
Thank Shawn K
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Shawn, Thank you for your review. It is regrettable to learn that we were unable to meet your expectations during your stay at the Sawgrass Grand Hotel. Our resort fee includes, 24 hour gym access to our fitness center that is also used by professional athletes, a shuttle to take you to and from the Sawgrass Mills Mall, parking,...

A TripAdvisor Member
Level Contributor
7 reviews
5 hotel reviews
3 helpful votes
Reviewed 1 week ago NEWvia mobile

Very old and outdated but clean. Staff was very nice. Definitely not a 3-4 star as rated on some sites, maybe a 2.5 at best. Surrounding area is not nice. Ok for a clean place to sleep, but if you're looking for more, this is not your hotel.

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Helpful?
Thank A TripAdvisor Member
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for your review. We currently are in the process of renovation and we do have some renovated rooms that are ready to reserve! We strive to ensure top notch cleanliness and 5 star customer service. We look forward to welcoming you back so you can take advantage of the assortment of amenities that we offer. Thanks...

Burscough, United Kingdom
Reviewed 1 week ago

I've read some bad comments about this hotel and feel like they should largely be ignored. Yes the hotel is slightly outdated but overall things were great, spacious clean rooms, friendly staff etc. It is slightly far out of the way but quite close to Sawgrass Mall. Especially handy if you have your own car.

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Helpful?
Thank Rob_Bob85
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Rob, Thank you for sharing your review with the tripadvisor community. We are delighted to hear that you decided to choose the Sawgrass Grand Hotel as your travel destination regardless to some of our negative reviews. Although our hotel is one of the older buildings in the sunrise area, we strive on maintaining cleanliness and superb customer service. We...

Reviewed 1 week ago via mobile

Bought through Priceline for a night before going out on a cruise. Had to turn the air conditioning off as it was so noisy and the Internet was very slow. Not sure what the extra hotel fee is for. No fridge in the room or any extras like bottled water,tea,coffee etc which is what you expect when paying a resort...

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Helpful?
1Thank Judy G
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Judy, Thank you for your review. It is regrettable to learn that we were unable to meet your expectations during your stay at the Sawgrass Grand Hotel. We wish you would have notified Guest Services so we could correct the issues in which you have addressed. Our resort fee includes, 24 hour gym access to our fitness center that...

Syracuse, New York
Reviewed 1 week ago via mobile

My girlfriend and I have stayed at SawGrass Grand hotel these past 3 days and have really enjoyed the Bar service downstairs . The bartender's name was Craig , he was very professional and the drinks he made us were delicious!! He was talkative and very polite. I give Craig 10 stars !!! We will be back next year just...

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Helpful?
Thank Mattmendezz
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings traveler, Thank you for taking the time to write this wonderful review. It comes with great pleasure to pass your review onto our team, specially Craig! We look forward to welcome you back and to make sure you have an even better stay next time. Thank again for choosing our hotel as your travel destination. Kind Regards, Phil K...

Syracuse, New York
Reviewed 1 week ago via mobile

We have stayed at the sawgrass for 5 nights. I give great appreciation to our bartender, Craig, who was very polite and professional. He does a great job and really cares about his customers. I give 5 stars just because of him! We were very impressed.

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Helpful?
Thank jessiejordann
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings traveler, Thank you for taking the time to write this wonderful review. It comes with great pleasure to pass your review onto our team, specially Craig! We look forward to welcome you back and to make sure you have an even better stay next time. Thank again for choosing our hotel as your travel destination. Kind Regards, Phil K...

New York City, New York
Reviewed 1 week ago

I recently stayed at this hotel and had an amazing experience. The check in process was a breeze thanks to Harold. He was very accommodating and made sure we had a pleasant experience. My room was clean and comfortable. The hotel also close to a large mall and they provide transportation to and from there. I had an all around...

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Helpful?
Thank princessbell2017
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Shuttle Bus Service
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Sawgrass Grand Hotel

Address: 3003 N. University Dr, Sunrise, FL 33322 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Location: United States > Florida > Broward County > Sunrise
Price Range: $151 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Sawgrass Grand Hotel staff and other travelers.
40 questions
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Questions? Get answers from Sawgrass Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The king suite was very spacious. No coffee maker in room.”
 of 5 bubbles suellenw2017, 1 week ago | Read review
“Crooks, poor management”
 of 5 bubbles HoosBruce, Nov 14, 2016 | Read review
“We were just given a great room and feel like it was an upscale bed as it was very comfortable.”
 of 5 bubbles dvsdoe, Nov 11, 2016 | Read review
“Rooms on the east side are very relaxing”
 of 5 bubbles bkkinley, Nov 9, 2016 | Read review
“Room 333 was laid out well, it was clean and well appointed, bed was comfy and it had 2 tv's!”
 of 5 bubbles WheelchairDoc1, Nov 2, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question