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Sawgrass Grand Hotel

3003 N. University Dr, Sunrise, FL 33322 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
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855 Reviews from our TripAdvisor Community

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Showing 665: English reviews
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed for 3 days at Sawgrass Grand Hotel. Everything was clean and well kept up. The employees there were all fantastic and very helpful. Harold at the front desk was great. He had a long line of customers and he was quick and professional the whole time.

Helpful?
Thank mallorysch
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for taking the time to review our hotel. We appreciate your kind words about our facility and our staff. It gives us great pleasure to pass this review onto our team members, especially Harold! We look forward to your next visit so we can make your next stay even better! Thank you again for choosing the... More 

Detroit
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

So I booked this hotel through a budget friendly website and I was not familiar with this hotel. After looking on the website I was thinking I would be satisfied so I looked forward to my stay. The hotel lobby was nice and modern; the staff was super friendly and helpful. I called with questions before my arrival and was... More 

Helpful?
Thank Janell K
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Janell, Thank you for reviewing our hotel. We appreciate your kind words about our facility. We take all pest claims very seriously and will have our professional pest control company look into your concerns. As we continue to improve our facilities, we hope you will have the opportunity to visit us again soon so we can renew your trust.... More 

Winston Salem
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

I visit this hotel July 14-16, 2016. The two men who checked me in were great and very helpful. The housekeeping staff are rude. I asked a lady for towels and rag and she said, "well I guess I do". Gives me one of each and said that's all I have. Didn't ask how many I needed or anything. My... More 

Helpful?
Thank 937AmandaJ
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Amanda, Thank you for taking the time to review our hotel. On behalf of the staff, I would like to extend my apologies that we did not meet your expectations. I can personally assure you that the difficulties you experienced are not indicative with a normal stay here at the Sawgrass Grand Hotel. We only hope to get another... More 

Macon, Georgia
1 review
5 of 5 stars Reviewed 1 week ago via mobile

We had an amazing experience at this hotel. We attribute this all to the very friendly staff. When we first arrived, they were very busy and even with all the other customers at check in we were still treated like we were the only ones there. Harold was the one checking us in and the entire trip he made sure... More 

Helpful?
Thank lacic1221
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for taking the time to share this wonderful review with the tripadvisor community! We are very happy to hear that our staff was able to grant you an unforgettable experience and we appreciate your kind words! It is of great pleasure to pass your review onto our team, especially Harold! We look forward to welcoming you... More 

1 review
4 of 5 stars Reviewed 1 week ago via mobile

Craig the bartender was awesome. Probably the best and smoothest bartender I have seen in a long while. He entertained us and was very courteous the entire time we enjoyed our delicious beverages at the sawgrass bar. For real not much more he could have done right.

Helpful?
Thank Christopher H
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Christopher, Thank you for taking the time to write this wonderful review. It gives us much pleasure and joy to read your kind words about our facility and our staff. We look forward to passing your review onto our team especially Craig! Thank you again for choosing our hotel as your travel destination. Best Regards, Phil K, Assistant General... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

Craig at sawgrass grand hotel was AMAZING!!! He was the best bartender I've had, very very relatable and nice!!!!! He was fun and every drink that we wanted he was able to make. He made our vacation very fun and we were able to drink and have loads of fun with him.

Helpful?
Thank Monica H
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Monica, Thank you for taking the time to write this wonderful review. It gives us much pleasure and joy to read your kind words about our facility and our staff. We look forward to passing your review onto our team especially Craig! Thank you again for choosing our hotel as your travel destination. Best Regards, Phil K, Assistant General... More 

1 review
2 of 5 stars Reviewed 2 weeks ago via mobile

First, the smell when I got off the elevator was bad. Then the bathroom was a mess! It needs some updates and the hot water take a WHILE to actually get hot. To top it off, the shower doesn't drain fast enough so I showered with water to my ankles... yuc

Helpful?
Thank Valerie W
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Valerie, Thank you for taking the time to review our hotel. It saddens us to hear that we fell short on your expectations during your stay with us. We would like to correct where we fell short so if you can please email me it would be much appreciated. We only hope to welcome you back to prove worthy... More 

Miramar, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I checked in late got to my room and was impressed with the king size bed and love seat and 1 other chair with a coffee table in between and a desk very large room with a pool view from the 5th floor. Checked out and I had a very courtesy lady who had only been at the hotel for... More 

Review collected in partnership with this hotel

Helpful?
Thank Jason C
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Jason, Thank you for taking the time to write such a wonderful review! It gives us great pleasure to pass this review onto our entire staff. We look forward to welcoming you back so we can make your next stay even better! Thank you again for choosing our hotel as your travel destination. Best Regards, Phil K, Assistant General... More 

Fort Lauderdale, Florida
1 review
2 of 5 stars Reviewed 2 weeks ago

They do have queen beds though I was told they only have double beds, but not very comfortable. Teenager got hurt on fitness equipment and staff did not know what to do to get his leg out of this front part tiny opening that his legs got stuck. It was very scary and almost broke his leg. Other guests were... More 

Review collected in partnership with this hotel

Helpful?
Thank Wooltrac
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for reviewing our hotel. We apologize for what you witnessed during your stay. At the first moment we were aware of the incident we immediately contacted rescue to come. This was an unfortunate accident. Thank you again for choosing our hotel as your travel destination. Best Regards, Phil K, Assistant General Manager Phil@sawgrassgrand.com More 

Wesley Chapel
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 3 weeks ago

First thing plants in front of sign. Blocks everything from finding the entrance and pulling out to main road. maintenance team pays no attention to detail closet door shower rod AC door all broken...

Helpful?
Thank Anthony B
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Anthony, Thank you for reviewing our hotel. On behalf of the staff here, we extend our apologies we didn't meet your expectations during your stay. We take our guest feedback very seriously and I ask you if you can please email me so we can discuss your stay in further detail? We only hope to correct where we fell... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Meeting Rooms
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Sawgrass Grand Hotel

Address: 3003 N. University Dr, Sunrise, FL 33322 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Location: United States > Florida > Broward County > Sunrise
Price Range: $91 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn
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