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Sawgrass Grand Hotel

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Sawgrass Grand Hotel
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881 Reviews from our TripAdvisor Community

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Showing 683: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW

Hotel was very elegant and clean. The Front Desk Clerk ZiBrianna was very Pleasant and friendly She also changed my room with no problem. Great hotel and Great Staff. The room was very clean and comfty. Hotel also has snack bar.

Helpful?
1 Thank Alexis A
1 review
5 of 5 stars Reviewed 2 weeks ago

I have to say this hotel has the best Front desk and Bartenders! Front Desk- Harold is super nice. He printed me directions to the best sushi in Fort Lauderdale. He didn't hesitate to help me out. Harold makes you feel at home away from home. Bartender- Craig was a very friendly dude. He made it his issue to greet... More 

Helpful?
Thank Kamren S
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Kamren, Thank you for taking the time to share your feedback about our hotel. It comes with great pleasure to pass your review onto our team members, especially Harold and Craig. We look forward to welcoming you back and to make sure you have an even better stay. Thank you again for choosing our hotel as your travel destination.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Our reception at the front desk was friendly and courteous. If not mistaken his name was Kenna. The room was very nice , clean and comfortable. We were not familiar with the area but felt safe walking to a few places close by. Our experience at the "Sawgrass Grand" was overall great thanks to the staff from front desk to... More 

Helpful?
Thank pamela d
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Pamela, Thank you for taking the time to write this wonderful review with the tripadvisor community. We are very happy to hear that our team was able to make your stay memorable. It gives great pleasure to pass this review onto our staff, especially Danielle and Ikenna. Thank you again for choosing the Sawgrass Grand as your travel destination.... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at the Sawgrass Grand hotel for only 4 days and I just wanted to give a huge shout out and thank you to one of the staff members who made my stay in Florida phenomenal. I was working all weekend and I'm originally from Indiana so it can be very tedious and stressful at times. Well I had... More 

Helpful?
Thank Friendly F
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for taking the time to write this wonderful review with the tripadvisor community. It comes with great pleasure to pass your review onto our staff, especially Craig! We look forward to welcoming you back and to make sure your next stay is even better. Thank you again for choosing our hotel as your travel destination. Best... More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

Had a great time staying here thanks to Danielle because our day was going really bad all day missed our first flight and the second one got delayed. Wait nearly four hours for our ride to pick us up from the airport and ride all about looking for a hotel until we came here we weren't going to stay here... More 

Helpful?
Thank Nathaniel T
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Nathaniel, Thank you for taking the time to review our hotel. We are very happy to hear that our Front Office Agent Danielle was able to make your stay an unforgettable one. We strive to make all of our guest feel as if they are in their home. We look forward to welcoming you back and to make sure... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel could use some improvments on cleanliness.I stayed in a king size bed room on the first floor, the carpet had some stains. But other than that the staff isn't so bad and the rooms are pretty big. Descent room for the price

Helpful?
Thank saniqua1
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for taking the time to share your experience with the tripadvisor community. Please let us know you next visit because we would like to exceed your expectations. Our goal is to offer to our guests more than they expect and we make sure that everyone is treated VIP. Thank you again for choosing our hotel as... More 

1 review
3 of 5 stars Reviewed August 24, 2016 via mobile

This place is a standard average motel (used to be a Holiday Inn) with a pool and workout area, coffee shop and bar area. The room I received was large but had a cheap feel to it. In no way is this place "grand". They charge a $16 resort fee which is a joke. I got a decent deal on... More 

Helpful?
Thank Mordy G
Phil K, General Manager at Sawgrass Grand Hotel, responded to this review

Greetings Mordy, We wanted to apologize that the hotel service did not meet your expectations. One of the biggest perks we offer besides welcoming staff is the attention we give to our guests and the details in the service and cleaning. I will appreciate if you can share with us some more information such as room number and the dates... More 

St. Petersburg, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 16, 2016

I stayed at Sawgrass Grand Sunrise August 2-4. It was the worse hotel I have ever stayed in! It has great potential, but lacks in overall service, friendliness and professionalism. I left some clothes in a drawer when I left before a cruise. Called two times when I arrived in the Bahamas to check to see if my articles were... More 

Helpful?
2 Thank cindyhamel6
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Cindy, On behalf of the staff here, we extend our apologies that we didn't meet you expectations during your stay. I have notified all departments of your lost items and we will work hard to make sure your property is returned to you. If you would be so kind to email me so i can further assist you in... More 

Okeechobee, Florida
2 reviews
1 of 5 stars Reviewed August 14, 2016

Let me start with the staff they should all be fired. Asked for towels because the maid never left any waited over an hour so I had to get them myself. I was kept up all night people talking in front of my room at 2am. Then I look outside and there were 6 police cars in the parking lot.... More 

Helpful?
Thank jcvitella
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Traveler, Thank you for reviewing our hotel. It comes with great disappointment to read your experience with us didn't meet your expectations. The police cars that you had seen were officers that were staying at our hotel of a seminar in Fort Lauderdale. If you would please contact me through email so we can discuss your stay in further... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 12, 2016

Awesome duo of Danielle and Zibriana took care of our many needs. Very patient with our little kids, checked us in very early (11.30) even though we did not make an early request. Those with little kids would understand how important great service is...

Helpful?
1 Thank Tobo O
Phil K, Manager at Sawgrass Grand Hotel, responded to this review

Greetings Tobo, Thank you for taking the time to write this wonderful review. I comes with great pleasure to pass your review onto our team here at the sawgrass grand hotel, especially Danielle and Zibriana. We look forward to welcoming you back to ensure you have an even better stay next time. Thank you again for choosing our hotel as... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry

Additional Information about Sawgrass Grand Hotel

Address: 3003 N University Dr, Sunrise, FL 33322-1610 (Formerly Holiday Inn Hotel & Suites Sawgrass Mills)
Location: United States > Florida > Broward County > Sunrise
Price Range: $89 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sawgrass Grand Hotel 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Holiday Inn Hotel And Suites Sawgrass Mills
Holiday Inn Sunrise
Sunrise Holiday Inn
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