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Doubletree by Hilton Sunrise - Sawgrass Mills

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Doubletree by Hilton Sunrise - Sawgrass Mills
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2,181 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Sunrise - Sawgrass Mills
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Showing 1,251: English reviews
Karlstad, Sweden
Reviewed May 16, 2016

I was very disappointed that I was unable to cancel my reservation, even if I tried to 1 week prior to my visit. I was not aware of the fine-text that stated that cancellation was not possible. I would be fine with paying a cancellation fee, but to not be refunded anything is not Ok! We had to cancel due...

Review collected in partnership with DoubleTree by Hilton
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1Thank Monique F
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

We are very sorry for the unfortunate experience you had with your reservation and appreciate your feedback. We try our best to help our guests in anyway possible, however the reservation you selected was a pre-paid, non-refundable, non-cancelable reservation; and at the hotel level we are unable to make any changes to this type of reservation including cancellations. Despite the...

Reviewed May 15, 2016

Stayed here for one night before a cruise. The wonderful staff were very accommodating to find us some rooms early as we arrived around 11:30AM before the usual 3:00PM check in time (we had flown in on an early flight from Canada). Location was very quiet and the air conditioning kept the room nice and frosty; it was spotlessly clean...

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Thank JasYHZ
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

Naples, United States
Reviewed May 11, 2016

Room was very clean- staff accommodating and very courteous, offered me a cookie which i found very nice however i do not like Chocolate Chip Cookies, very close to business conference and across street from enormous mall- How could a girl not love it!!!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Holly F
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez...

Orlando, United States
Reviewed May 11, 2016

For the value- the price you pay- this is the best hotel you can get! The wait staff were friendly and helpful. When we couldn't find coffee at 5:30 am- the front desk got us a cup! The front doorman was always fun and pleasant. The rooms have nice décor, are roomy, great "office" space at the desk, and comfy...

Review collected in partnership with DoubleTree by Hilton
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Thank Darren B
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

Lantana, Florida
Reviewed May 11, 2016

I stayed one night because of the wing for life race!!! Only a mile away, I have a small problem bathroom door couldn't lock and cold water in the shower didn't work, beside that hotel was very good!!! Great location and staff was awesome,

Review collected in partnership with DoubleTree by Hilton
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Thank Erika W
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

Stockholm, Sverige
Reviewed May 9, 2016 via mobile

The hotel is quite nothing special. I spend a lot of nights at hotels and even during the busiest days, high season or low, nothing reached this low level at reception. Itself the room is like any dated Hilton, will turn back to Marriotts for coming next ten years for starters.

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Thank Tommy1000000
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Whitney Rodriguez Assistant General Manager

Woodbridge, Virginia
Reviewed May 5, 2016 via mobile

The hotel is across the street from sawgrass mills, so it's perfect if you are visiting the area to shop. The hotel also has a restaurant, but as an added bonus, TGIF is next door. A very short walk. The room was clean, and a descent size. I think the negatives I had were that the usual fresh cookies they...

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Helpful?
Thank Ade R
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills we would like to apologize for the multiple disappointments you experienced during your visit. We would like to thank you nevertheless for sharing your experience and giving us feedback in order for us to correct the opportunities mentioned. Despite the mishaps we would love to have...

Pensacola, Florida
Reviewed May 5, 2016

We really liked our stay at the hotel, greetings with warm cookies, friendly staff. Room was good, a/c quiet, but didn't find out until the morning that the shower head was broken and told the desk clerk about it on the way out. The free garage across from the hotel is a plus. Was surprised however, when we went to...

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Helpful?
Thank TheMaven2u
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to share your experience with our hotel. Our staff takes pride in the quality of accommodations and services we are able to provide; and we are pleased we were able to meet your expectations. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

Orlando, Florida
Reviewed May 5, 2016

Had a suite this stay. Very roomy and comfortable. Really nice comfortable bed! Nice, clean property and friendly staff. Property adjacent to Sawgrass mall and many restaurants. The suites are very large - refrigerator, microwave, safe, large screen tv and second tv in bedroom area.

Review collected in partnership with DoubleTree by Hilton
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Thank Doglover51
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

Thank you for taking the time to review our hotel. We love our hotel and we care about the service we provide and what you think is truly impactful to our staff. We are pleased to know that you enjoyed your stay with us. We hope you will visit again in future. Whitney Rodriguez Assistant General Manager

Oslo, Norway
Reviewed May 3, 2016

We had two nights here before our cruise from Ft. Lauderdale. It's close to Sawgrass Mill shopping mall and outlet. Really great location if you are doing a day or two of shopping. Nice pool area with a basic whirlpool, but you have to work through the conference area to get to it. Nice buffet breakfast (not complimentary). WIFI free...

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Helpful?
Thank Sjarleee
Whitney R, Manager at Doubletree by Hilton Sunrise - Sawgrass Mills, responded to this review

On behalf of the entire team at the Doubletree by Hilton Sunrise Sawgrass Mills, we would like to thank you for your kind words, and taking the time to provide a review. We truly love what we do and keeping our hotel beautiful for our guests is a high priority. We look forward to seeing you again soon! Whitney Rodriguez...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Doubletree by Hilton Sunrise - Sawgrass Mills

Address: 13400 West Sunrise Boulevard, Sunrise, FL 33323-0909 (Formerly Crowne Plaza Fort Lauderdale at Sawgrass Mills Mall)
Location: United States > Florida > Broward County > Sunrise
Price Range: $118 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Sunrise - Sawgrass Mills 3.5*
Number of rooms: 250
Reservation Options:
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Also Known As:
Doubletree By Hilton Sunrise - Sawgrass Mills Hotel Sunrise
Crowne Plaza Sunrise
Sunrise Crowne Plaza
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Questions & Answers

Here's what travelers have asked, with answers from Doubletree by Hilton Sunrise - Sawgrass Mills staff and other travelers.
97 questions
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Questions? Get answers from Doubletree by Hilton Sunrise - Sawgrass Mills staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose higher floors to view the beauty of this classy neighborhood from the top.”
Amitnbhatia, 4 weeks ago | Read review
“I was at the end of a long corridor and didn't hear any noise at all. Could be different elsewhere on the floor, not sure.”
  • My room with King bed.
  • Really comfortable bed.
  • Nice presentation of soap, towels.
lawrencen528, Mar 8, 2017 | Read review
“Stayed here twice and didn't get a bad room either time.”
M_from_Atlanta, Jan 21, 2017 | Read review
“Overlooking Pool”
AndrewD801, Jan 7, 2017 | Read review
“Always try for a suite.”
ADrianZee2014, Jan 1, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question