We stayed here for 4 days with a large family group. We had kids from infants up to adults in their 70's. The rooms are beautiful. We had 2 different 3 bedroom gulf views and another 2 bedroom as well. The layout of the rooms are different and you are unable to request a specific layout, unfortunately. Example, one of the 3 bedrooms had 3.5 bathrooms, and the other had 3 bathrooms. The one with 3.5 bathrooms also had a much larger balcony and living area too. The staff at check in is extremely unaccommodating when it comes to any specific requests. For instance, when I booked, I made note of our family who was also staying and requested we get rooms in the same area. It was not guaranteed (obviously) but we were told they would do whatever they could to accommodate us. I also requested an early check in (check in isnt until 4pm) and I called a few days before the start of our vacation to remind them of these two requests. We arrived at the hotel at 1230 and were told no rooms were ready and they most likely wouldn't have anything available until 4pm, but they would call me if a room became available sooner. At 353pm, I went back to the front desk and was told our room was still not ready, but it would be ready in 7 minutes. I've never been anywhere where they made you wait until the exact minute to check in. So I sat in the lobby until 359 when she told me my room was ready. Unfortunately, they were unable to get our family rooms close to each other. One room was on floor 6 and another on floor 3. It was a bit frustrating that I requested rooms together at booking, a few days before check in, and the day of check in (3.5 hours before check in time) and they were still unable to even get us on the same floor. However, it is what it is. Although I wouldn't say the lady at check in was rude, she was probably the least helpful and least friendly person I have ever met as an employee while on vacation. Fortunately, I cannot say the same about the rest of the staff. The valet guys, bartender, and beach staff were all very friendly. They only have one bar, which is near the pool that is only open 12-5, and only serves food from 12-3. Because of some Siesta Key rules/laws, they supposedly can only have the one employee working the bar. This was a bit of an inconvenience because anytime somebody wanted to order food, the bartender had to leave the bar to go cook the food. This resulted in the bartender leaving the bar multiple times per day for 30 minutes at a time to go make the food. There is no other place on property to get food or drinks. This place is definitely set up for you to be on your own when it comes to food and drinks, which is totally fine. They also (obviously) let you bring your own drinks to the beach and pool (no glass) and provide you with a cooler in your room too. The "breakfast" isn't anything to brag about. Bagels, hard boiled eggs, some fruits and cereals and that's about it. It's not a very large hotel, probably around 50 rooms or so. The pool is very small but it was never overcrowded and we didn't have any issues getting chairs at the pool. They also have small "cabanas" with couches and hammocks that are first come first serve. The beach did get pretty busy, but again, we did not have any issues getting chaise lounges at any point during our stay. There are several restaurants and bars within walking distance which is also nice. It is valet only at the hotel but their staff is quick to get your car any time you need it. There is also a hot tub and a nice outdoor firepit too. The firepit was not on while we were there. I asked the next day and was told there is a timer you just turn on to start the fire. I tried later that evening but could not figure out how it worked. Our family has all spoke and we all agreed we would definitely come back to this property. Now that we have a better understanding of what type of place it is, we can come better prepared next time. All in all, its a beautiful place with a great beach and very nice/large rooms. Just don't expect top notch service as you're pretty much expected to take care of yourself, and the check in staff doesn't seem to care about accommodating any special requests unfortunately. Also note it is pretty expensive. After taxes and fees, our room came out to over $1300 per night.…
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.