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Castillo Real An Ascend Hotel Collection Member

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530 A1A Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7933
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (332)
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Travel safe during COVID-19
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Regular temperature checks for staff
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Updated 08/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Castillo Real An Ascend Hotel Collection Member
Updated 08/03/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 11 hotels in Saint Augustine Beach
Location
Cleanliness
Service
Value
Travelers' Choice

Everyone needs a place to lay their weary head. For travelers visiting Saint Augustine Beach, Castillo Real An Ascend Hotel Collection Member is an excellent choice for rest and rejuvenation. Well-known for its family-friendly environment and proximity to great restaurants and attractions, Castillo Real An Ascend Hotel Collection Member makes it easy to enjoy the best of Saint Augustine Beach.

Castillo Real An Ascend Hotel Collection Member offers guests an array of room amenities including a flat screen TV, a refrigerator, and air conditioning, and getting online is possible, as free wifi is available.

The hotel offers a 24 hour front desk, room service, and express check-in and check-out, to make your visit even more pleasant. The property also features a pool and an on-site restaurant. Guests arriving by vehicle have access to free parking.

While you’re here, be sure to check out Burrito Works Taco Shop, one of the southwestern restaurants that can be found in Saint Augustine Beach, which is a short distance from Castillo Real An Ascend Hotel Collection Member.

During your visit, be sure to check out Lakeside Park (0.7 mi), which is a popular attraction within walking distance of the hotel.

Whether you’re traveling for business, pleasure or both, Castillo Real An Ascend Hotel Collection Member is sure to make your visit to Saint Augustine Beach one worth remembering.

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Room & Suite (228)228
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Restaurant
Beach
Children Activities (Kid / Family Friendly)
Shuttle bus service
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Sauna
Vending machine
Business Center with Internet Access
Spa
Steam room
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Safe
Microwave
Refrigerator
Flatscreen TV
Bath / shower
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Mid-range
Languages Spoken
English, Spanish
985Reviews30Q+A100Room tips
Traveler rating
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Popular mentions
Lore Y wrote a review Oct 4
26 contributions7 helpful votes
Let me start with the positive-large room but not a resort hotel. No blow dryer in room,no regular coffee(they ran out of pods🙄) The receptionist out of the blue said they were following CDC guidelines. I commented that I don’t think it applied to in room hair dryer or lack of regular coffee pods. Let’s face it- you’re paying for the room. Resort hotel? Only because it’s by the beach.
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Date of stay: October 2020Trip type: Traveled with family
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Response from Stacey Leonard, General Manager at Castillo Real An Ascend Hotel Collection Member
Responded 2 weeks ago
Dear lorey505, I apologize that we fell short of meeting your expectations during your recent stay with us. It is always our goal to provide each and every one of our guest with a magical experience when visiting our beautiful city. Since reopen from Covid, we have implemented several new policies in order to adapt to the current times. Although there is nothing stated in the CDC guidelines pertaining to hair dryers specifically, we have removed them along with other items from our guest rooms in an attempt to keep everyone safe. We have them available upon request in order to ensure they are properly cleaned and sanitized after every use. It has also become increasingly difficult to obtain certain items recently which is a Country wide issue. We are updating policies daily to ensure our guest are still provided with the amenities they expect and deserve. You will be happy to know that we are now serving free coffee daily at the front desk and our in house restaurant, La Cocina, also has cappuccinos available for purchase Tuesday through Sunday. We ask that you give us another chance in the future to provide you with the type of experience you deserve. Kind Regards, Stacey Leonard General Manager Castillo Real Resort 904-471-3505
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Wendy wrote a review Sep 2020
Greenville, North Carolina4 contributions7 helpful votes
First of all, this resort was wonderful! We must have come at an off season time because the resort did not have many guests, in fact we had the pool area to ourselves! This hotel is beautiful with a Spanish type decor. Stacey, the General Manager, was fabulous. We got our room at the last minute and she gave us a room on the top floor, balcony, whirlpool tub in the room, and ocean view. I think it was the best room for us! She gave us the room at a big discount which was an extra plus. I work in health care and really needed a break; which was provided! Stacy was always very helpful and courteous. She made the stay even better. This hotel is clean and in a good location, just steps to the beach. The distance to the beach was not bad, about a block away, and you could see the beach from our balcony. It's not a chain type hotel and is definitely a place I would stay and recommend to others. Thank you, Stacy, for making it so relaxing and wonderful!
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Date of stay: August 2020
Rooms
Service
Sleep Quality
Room Tip: Wonderful Room
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1 Helpful vote
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Response from Stacey Leonard, General Manager at Castillo Real An Ascend Hotel Collection Member
Responded Sep 11, 2020
Dear mikewenbow, Thank you for your kind words and for all that you do on a daily basis being in the Health Care field! I am overjoyed that we could be a part of the much needed break and that you found the peace and relaxation you so deserved. We look forward to providing you the same great accommodations and service the next time you visit our beautiful St. Augustine Beaches. Kind Regards, Stacey Leonard General Manager Castillo Real Resort 904-471-3505
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Jammfamjax wrote a review Aug 2020
Jacksonville, Florida43 contributions11 helpful votes
Thirty-five years ago my husband & I honeymooned in St Augustine, so when Covid hit, we had to scale back our celebration plans. This is a boutique old world Spanish-themed to coordinate with the Oldest City. PROS: Very Covid conscious and clean. Amazing pool area. Conveniently located in St Augustine Beach. Approx 200 yards from the beach. CONS-Limited reward-night rooms. Restaurant was closed Monday and rather pricey. Not ocean front, but limited ocean view. My husband travels for work and has been loyal to the Choice brand (Diamond) reward member. We booked two nights using rewards. When we arrived, there were no upgrades available and we were given a small king room overlooking a parking lot. We returned to the desk and were required to pay cash for a partial beach view king room. We also requested a late check out, and was only granted 1 additional hour. Though we were disappointed by this, being a brand-loyal guest, we still had an amazing and Covid-safe anniversary trip. THANK YOU Castillo Real.
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Date of stay: August 2020Trip type: Traveled as a couple
1 Helpful vote
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Response from Stacey Leonard, General Manager at Castillo Real An Ascend Hotel Collection Member
Responded Sep 11, 2020
Dear Jamfamjax, Thank you for allowing us to be a part of such a momentous occasion and Happy 35 years!!! I am pleased to see that close proximity to the beautiful St. Augustine beaches as well as the extra precautions taken to keep everyone safe met your expectations and we look forward to celebrating with you again. Kind Regards, Stacey Leonard General Manager Castillo Real Resort 904-471-3505
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Chuck S wrote a review Aug 2020
Fort Lauderdale, Florida36 contributions8 helpful votes
When we decided to visit St. Augustine, we decided to stay near the beach. It had to be affordable and have amenities that that we wanted. There was a nice deal on Bookings.com, so we booked it. Under "requests" , I asked for room with a balcony. They denied ever seeing that request. I asked to be upgraded to such a room and pay the difference. They refused. I took the room they reserved for us. The room was immaculate, save fingerprints on the mirrors. The bed was comfortable. The AC was more than adequate and the room was cold. We liked the large tub with Jaccuzzi that comfortably holds two. The hotel room was not very quiet. You can easily hear whomever is in the hallway, well up to after midnight. The walls were no different. I dislike any room where you can be awakened by passionate lovemaking through the walls. That's precisely what occurred. And I can hear them, they can hear us. While the entire staff was Covid compliant, the La Cocina restaurant on the premises, while boasting a fine menu and a great chef, did not enforce that to my liking. I was planning a meal there, but observed no social distancing; in fact, the room was filled with wall to wall people. We decided the risk wasn't worth it. We ate mostly take-out during our stay. Publix and a number of decent take out places were a mile away. So, pluses: a fair rate for the room, cordial staff, 200 ft. from the beach and 3 miles from most attractions, a nice large tub with Jaccuzzi and a nice king size bed.. Standard room items were Keurig coffee maker, small fridge and small microwave. We were puzzled why the coffee supplies were not in the room, since all of them are already sealed up. They were available at the front desk. Parking was free, Wifi was free, adequate, but speed in our room was erratic Minuses: Not quiet, no designated smoking area on the property (It's forbidden), inconsistent WIFI, restaurant too crowded for Covid-19, and the inability to accommodate a room change when requested. For 4 night stay, an extra roll of toilet paper in the room would have been nice. Bring wipes.
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Date of stay: August 2020
Rooms
Location
Service
Room Tip: If you want a specific kind of room, don't use trivago to book your stay. call them directly...
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Response from Stacey Leonard, General Manager at Castillo Real An Ascend Hotel Collection Member
Responded Aug 18, 2020
Dear Chuck, Thank you for providing us with such detailed information regarding your recent stay with us. I am happy to see that overall we met your expectations and apologize that an upgraded room was not available for your length of stay. We have 13 different room types at our 60 room boutique, all that come with different amenities. We guarantee the room types that are booked and do our best to accommodate as many request as possible as we would like all of our guest to have an exemplary experience when visiting our property. I have also shared this feedback with the appropriate individuals at La Cocina so that they are able to improve their service for our future guest. We hope that you will keep us in mind for your future travel needs. Kind Regards, Stacey Leonard General Manager Castillo Real Resort 904-471-3505
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CarGon1 wrote a review Aug 2020
Orlando8 contributions5 helpful votes
The staff was flexible to change the room. The pool was nice. I think the rooms and lobby need to be updated. But they were clean. Fake plants and low on pool towels. I only saw one person at the front desk the whole time. They seem low on staff. Maybe Covid has brought some challenges. The restaurant closes early. Breakfast is great. We had a good wait staff as well.
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Date of stay: August 2020Trip type: Traveled as a couple
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Response from Stacey Leonard, General Manager at Castillo Real An Ascend Hotel Collection Member
Responded Aug 12, 2020
Dear CarGon1, Thank you for providing us with valuable feedback regarding your recent stay. We have recently changed the lobby and removed all collateral and furniture in order to provide a clean, safe environment for our guest as well as our staff during these times. I am pleased to see that overall we met your expectations and will be using this feedback to make improvements for our future guest and we hope you will keep us in mind for your future travel needs. Kind Regards, Stacey Leonard General Manager Castillo Real Resort 904-471-3505
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PRICE RANGE
$113 - $221 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ascend collection castillo real hotel saint augustine beach, castillo real clarion collection, clarion collection saint augustine beach, clarion saint augustine, saint augustine clarion
LOCATION
United StatesFloridaSt. AugustineSaint Augustine Beach
NUMBER OF ROOMS
60
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Frequently Asked Questions about Castillo Real An Ascend Hotel Collection Member
Which popular attractions are close to Castillo Real An Ascend Hotel Collection Member?
Nearby attractions include St Johns County Ocean Pier (0.4 miles), Ancient City Tours (0.5 miles), and Farmer's Market at St. Augustine Pier (0.4 miles).
What are some of the property amenities at Castillo Real An Ascend Hotel Collection Member?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Castillo Real An Ascend Hotel Collection Member?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Castillo Real An Ascend Hotel Collection Member?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Castillo Real An Ascend Hotel Collection Member?
Yes, free parking is available to guests.
What are some restaurants close to Castillo Real An Ascend Hotel Collection Member?
Conveniently located restaurants include Sunset Grille, La Cocina International Restaurant, and Burrito Works Taco Shop.
Are there opportunities to exercise at Castillo Real An Ascend Hotel Collection Member?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Is Castillo Real An Ascend Hotel Collection Member located near the city center?
Yes, it is 0.1 miles away from the center of Saint Augustine Beach.
Which languages are spoken by the staff at Castillo Real An Ascend Hotel Collection Member?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Castillo Real An Ascend Hotel Collection Member?
Many travelers enjoy visiting Castillo de San Marcos National Monument (4.2 miles), Mission of Nombre de Dios (4.8 miles), and Old City (3.7 miles).
Does Castillo Real An Ascend Hotel Collection Member have any great views?
Yes, guests often enjoy the ocean view available here.