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Castillo Real An Ascend Hotel Collection Member

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Traveler (280)
Room & Suite (211)
Pool & Beach (58)
Overview
  • Excellent58%
  • Very good30%
  • Average8%
  • Poor3%
  • Terrible1%
Travelers talk about
“hotel restaurant”(33 reviews)
“vanity area”(22 reviews)
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star accommodation
All hotel details
Additional information
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Rooms
Sep 3Sep 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (911)
Filter reviews
888 results
Traveler rating
507
267
71
28
15
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LanguageEnglish
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507
267
71
28
15
Show reviews that mention
All reviewshotel restaurantvanity areabreakfast vouchersbeautiful hotelour room was spaciousdvd playerocean viewhot tubshort walk to the beachst augustineaugustine beachgreat restaurantbooked this hoteltwo queen bedsthird floorhistoric areawonderful stay
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1 - 5 of 888 reviews
Reviewed yesterday

This hotel was perfect. Every single part of this hotel was exceptionally clean. The rooms are huge. The pool area is very nice. They have water with fruit in it out available for customers. Easy walk to the beach. I absolutely loved this hotel and...More

Thank love2travel868
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded today

Dear Love2travel868, Thank you so much for taking our online survey, our guest responses are a key component to improving everyone's experience here at Castillo Real. We are so please that we met you expectations on this last stay and hope to see in the...More

Hotel's Favorite
Reviewed March 28, 2018

The hotel itself was beautiful. The room was large and comfortable. The shower was amazing!! Nikki at the front desk was always super friendly and helpful with any request we might have. I enjoyed the flavored water and coffee station that was in the lobby...More

2  Thank toddcopper
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded March 31, 2018

Dear Guest, Thank you for taking the time to review our property. I am pleased to see that our service met your expectations. Our spa is currently awaiting a part and will up and running by the time you return to our boutique. We look...More

Reviewed yesterday via mobile

We have stayed at this hotel four times in the last five years and we enjoyed our stay as usually. The hotel is very clean and the staff this year appears to be all new, we didn’t see any of the people who had been...More

Thank Gigibeanz
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded today

Dear Gigubeanz, Thank you so much for taking the time to complete our online survey. I will pass along your comments regarding our front desk presence to all the agents and issues with housekeeping to the executive of that department to ensure that these issues...More

Reviewed 1 week ago

The hotel itself is nothing special but the location steps from an amazing, beautiful, wide, clean beach is what makes it a deal and a great overall hotel. The room was comfortable, clean, and there were some places to eat in walking distance. The historic...More

Thank Katenyc1983
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 6 days ago

Dear Katenyc1983, Thank you for choosing our boutique for your recent travel needs. I am pleased to hear that you were able to enjoy our location and proximity to the famous St. Augustine Beaches. We look forward to seeing you again in the future! Kind...More

Reviewed 1 week ago via mobile

This is a tough review to write because the Castillo is probably one of the nicest hotels in St Augustine. That being said, there isn’t much competition. The hotel itself is fine. Rooms are a bit dated, pool is nothing great (small, no outside hut...More

1  Thank stacey p
Response from Stacey L, General Manager at Castillo Real An Ascend Hotel Collection MemberResponded 1 week ago

Dear Stacey P, Thank you so much for taking the time to complete our online survey, our guest reviews are very important for us. I want to apologize that our hotel did not meet your expectations on your return stay. I will pass along your...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Room Service
Restaurant
Spa
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Room Service
Wheelchair access
Multilingual Staff
Non-Smoking Hotel
Business Center with Internet Access
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Spa
Hot Tub
Fitness Center with Gym / Workout Room
Outdoor pool
Details
Price range
$123 - $223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$123 - $223 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (280)
Room & Suite (211)
Pool & Beach (58)
Dining (31)
Amenities (31)
Business Center & Event Rooms (3)
Questions & Answers
Ask a question
Ellen B
March 4, 2018|
AnswerShow all 3 answers
Response from ventureahighway | Reviewed this property |
Unsure. Staff was good. Probably best to call.
0
Votes
summerset6
February 26, 2018|
AnswerShow all 4 answers
Response from TomDarlene | Reviewed this property |
They do not.
1
Vote
JKSiano
February 19, 2018|
AnswerShow all 2 answers
Response from Richard B | Reviewed this property |
There is a trolley that comes to the hotel. We did not use it, I do not know anything else about it.
0
Votes
Room Tips
"We had a room with a small balcony over looking the pool area and we loved it"
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"great parking"
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"corner suites are family friendly with more room ."
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"Suites are great options - love the in room whirlpool."
Read review
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