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Ascend Collection Castillo Real

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Ascend Collection Castillo Real
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799 Reviews from our TripAdvisor Community

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Showing 779: English reviews
Philadelphia, Pennsylvania
Reviewed 3 days ago NEWvia mobile

My wife and I stayed the first weekend in December and got to enjoy the holiday festivities downtown. The hotel is very nice for a choice property. It's has a higher end style and look. (The Assend Collection) The lobby was cute and the staff were nice at the desk for our arrival and departure. We thought the pool area...

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Helpful?
Thank Jskeee
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Jskeee, Thank you for your review. I am happy to hear that you enjoyed the hotel and your time in St. Augustine. The area has a lot to offer and we hope that you choose to stay with us on your next visit. Sincerely, Adelheid Salas

Reviewed 1 week ago via mobile

This hotel is good for couples as well as family. Very comfortable beds with a jacuzzi available which was awesome after a long day of sight seeing. We had a great time over Thanksgiving weekend. The beach is very close by and the hotel is in a convenient location without the historical downtown crowd. But close enough to enjoy the...

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Helpful?
Thank Otto G
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Otto G, Thank you for taking the time to write your review. I am happy to hear that you enjoyed your stay and had a nice Thanksgiving. We have a great location, right next to the beach and just minutes away from downtown. We look forward to seeing you again. Sincerely,

Palmer, Alaska
Reviewed 3 weeks ago

The most comfortable pillow top bed I've slept in! The room was large, clean and nicely decorated. Coffee and tea, microwave and fridge. Close to beach, short drive to sights. Lots of restaurants nearby. Wonderful staff.

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Helpful?
Thank Katina S
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Katina S, Thank you so much for taking the time to write a review. We appreciate feedback from our guests as it helps us to improve our services. We are happy to hear that you enjoyed your stay and look forward to seeing you in the future. Sincerely, Adelheid Salas

Stone Mountain, Georgia
Reviewed 3 weeks ago

The lobby and amenities were good and the general ambiance of the property was pleasing. The room was well furnished. There was a large Jacuzzi tub in the sleeping area, which was interesting. The room was spacious and comfortable. On the down side, we were supposed to have an ocean view but the double pane windows were continuously fogged and...

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Helpful?
Thank marr223
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear marr223, Thank you for taking the time to write a review. We really appreciate feedback from our guests. I am sorry to hear that your windows were fogged. I have passed along your comments to my Housekeeping and Maintenance Departments. I am glad to hear that you enjoyed the staff and the room. We hope to see you on...

Reviewed 3 weeks ago via mobile

My husband and I spent 3 nights here over Veterans Day weekend. The first impression was the very pleasant greeting from Sterling at the front desk. The Mediterranean Style of the Hotel was very nice. We were in Room 316, a corner suite with a jacuzzi. It was immaculately clean and very inviting upon entry. The bed was perfect for...

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Helpful?
Thank Mary P
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Mary P, Thank you very much for your review. We appreciate feedback from our guests and are happy to hear that you enjoyed the hotel and were able to get a good night's rest. I am glad that you had a chance to experience the restaurant as well. We look forward to seeing you on your next visit to...

Reviewed 4 weeks ago via mobile

I made a reservation at Castillo Real after reading the reviews and looking for a nice place in St Augustine Beach. This hotel is not on the beach nor does it have any direct beach access. There is public access from a side road by the hotel. The room was not ready when we arrived (we were 2 hours before...

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Helpful?
Thank Steve N
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Steve, Thank you for taking the time to write a review. I am sorry to hear that you were not called when your room was ready. We strive for exceptional customer service and I apologize that we fell short on this instance. I will share your comments with our staff. We do offer several different room types and price...

Reviewed 4 weeks ago via mobile

It was a nice stay on first floor except for noisy people in room next to us. Had to wear ear plugs to get any sleep. If we had stayed a third night I would have complained and requested another room.

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Helpful?
Thank HHilgenfeldt
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear HHilgenfeldt, Thank you for taking the time to write a review. I apologize that you had noisy neighbors and that affected your stay with us. We would have gladly tried to remedy the situation for you. Please come and stay with us again on your next visit to St. Augustine. Sincerely, Adelheid Salas

Havre de Grace, Maryland
Reviewed 5 weeks ago via mobile

Not exactly on the beach but so close! Decor is quaint and employees at the desk were welcoming. Check in and out went smoothly. Although I didn't eat at the restaurant there is one located in the building. Showers were roomy. Keurig inthe room with tea and coffees. Bed were super comfy. I would stay here again!

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Helpful?
Thank NiemzGirl
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Niemzgirl, Thank you for taking the time to write a review. I am happy to hear that you enjoyed your stay. We look forward to seeing you in the future.

Saint Augustine, FL
Reviewed October 15, 2016 via mobile

Rude front desk staff, would not allow us to visit parents who were staying in the hotel. Could not explain why. We recommended this place for them to stay, we live here and recommend it all the time. We will never recommend this place again. Management of the hotel, please instruct your front desk staff on how to be courteous...

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Helpful?
1Thank jessjacknickliam
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Jessjacknickliam, Thank you for your comments. I apologize that the front desk staff was not more helpful and have addressed this issue with them. I do hope that your family enjoyed their stay with us. Sincerely

So Bend, IN
Reviewed October 14, 2016

The location of the hotel is great. Very easy access to the beach is a plus. Lots of restaurants close by and not too far from downtown St Augustine. I've stayed at this hotel before which is why I booked again. The hotel is beautiful and the staff is very nice. There is 24 hour coffee and water in the...

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Helpful?
Thank Rubyshopaholic
Adelheid S, General Manager at Ascend Collection Castillo Real, responded to this review

Dear Rubyshopaholic, Thank you for taking the time to write a review. I am happy to hear that you enjoyed the hotel and chose to stay with us again. We appreciate feedback from our guests as it helps us to improve our services. We are in the midst of doing some upgrades to the rooms. We look forward to seeing...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Ascend Collection Castillo Real

Address: 530 A1a Beach Blvd, Saint Augustine Beach, Saint Augustine, FL 32080-7933
Location: United States > Florida > Saint Augustine > Saint Augustine Beach
Price Range: $113 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
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Questions & Answers

Here's what travelers have asked, with answers from Ascend Collection Castillo Real staff and other travelers.
17 questions
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Jacksonville, FL
over a year ago
Greenwich, Connecticut
10 months ago
Jupiter, FL

See all questions (17)

Questions? Get answers from Ascend Collection Castillo Real staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on Highway side but it was quiet.”
 of 5 bubbles 460katinas, 3 weeks ago | Read review
“Get a room on the upper floors with a balcony if you want to see the ocean.”
 of 5 bubbles marr223, 3 weeks ago | Read review
“very close to the beach but not on the beach”
 of 5 bubbles barbararC3109EU, Aug 24, 2016 | Read review
“King room with balcony with view of beach & pool”
 of 5 bubbles 667chrisannw, Aug 13, 2016 | Read review
“higher floors seem quieter.”
 of 5 bubbles mfrieze, Aug 4, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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