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The Ponce St. Augustine Hotel

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Traveler (25)
Room & Suite (8)
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Overview
  • Excellent49%
  • Very good22%
  • Average13%
  • Poor8%
  • Terrible8%
Travelers talk about
“ice maker”(5 reviews)
“train noise”(3 reviews)
“room was clean”(12 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Suites
2 Star Hotel
All hotel details
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Reviews (84)
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LanguageEnglish
37
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10
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6
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1 - 5 of 79 reviews
Reviewed 2 days ago via mobile

We stayed just for one night. Clean, nice pool and breakfast. Needs furniture updated. Some rooms were formerly smoking rooms. Friendly people. Would stay again after updating. Right on the river for some views.More

Thank Kelly W
Response from FrontDesk_GM, General Manager at The Ponce St. Augustine HotelResponded yesterday

Dear Kelly, We always appreciate hearing from our guests and we thank you for the lovely review. It's great to hear that our clean, cozy accommodations offered you a comfortable place to rest and that you had a chance to relax at the pool. Thank...More

Reviewed 3 days ago

Room was clean, free breakfast , and extremely close to the attractions. Right next to Zaxby's and the old town trolley tours. Tour was 25 dollars for 23 stops but it is better to just drive to the fort and travel on foot to the...More

Thank Jovanni P
Response from FrontDesk_GM, General Manager at The Ponce St. Augustine HotelResponded 2 days ago

Dear Jovanni, We cannot thank you enough for being our guest at The Ponce St. Augustine Hotel and for the five-star review! It's great to hear that you were pleased with our clean accommodations and complimentary breakfast but it sounds like the highlight of your...More

Reviewed 4 days ago via mobile

The room was clean but when I made the reservation it is as for a smoking room and no one informed me that all the rooms were non smoking, the other issue I had was we were on the second floor by the pool and...More

Thank Dodie B
Response from FrontDesk_GM, General Manager at The Ponce St. Augustine HotelResponded 3 days ago

Dear Dodie, Thank you for your stay. While we are sorry that we could not provide exactly the room that you desired, we are happy that you had a clean, comfortable experience. All of our rooms are identified as non-smoking throughout booking. For any issues...More

A TripAdvisor Member
144
Reviewed 4 days ago via mobile

We stayed here last night. When we went to put our stuff in the room there was this horrendous odor, like apple cider vinegar mixed with chemicals. I turned the AC on full blast while we left to sightsee hoping that it would minimize the...More

Thank A TripAdvisor Member
Response from FrontDesk_GM, General Manager at The Ponce St. Augustine HotelResponded 3 days ago

We aim to provide our guests with a quiet, comfortable experience and regret to hear we missed the mark with your stay. We will share your feedback with housekeeping to ensure our high standards of cleanliness are being met. Though you observed noise disturbances, it's...More

Reviewed 1 week ago via mobile

Everyone was very nice. The rooms were clean and the pool. All the staff were very helpful and courteous. The beds were comfortable and were presented with cloth figures and rose petals. I was impressed. We would stay here again.More

Thank Debbie F
Response from FrontDesk_GM, General Manager at The Ponce St. Augustine HotelResponded 6 days ago

Dear Debbie, We are ecstatic that your stay lived up to all your expectations and more here at The Ponce St. Augustine Hotel. It is fabulous to hear that you had an outstanding stay in your contemporary, spacious room with comfy bed. We are also,...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Laundry Service
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Outdoor pool
Details
Price range
$85 - $216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Suites, Family Rooms
Details
Price range
$85 - $216 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Accessible rooms, Suites, Family Rooms
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Traveler (25)
Room & Suite (8)
Questions & Answers
Ask a question
L Michelle B
May 10, 2017|
Answer
Response from Quality Inn H | Property representative |
Good morning Michelle, Yes our pool is open as well as the whirlpool. Look forward to welcome you soon. Warmest regards, John
1
Vote
Jinty Campbell
June 8, 2015|
Answer
Response from ga5150 | Reviewed this property |
I don't know what site you looked at, but I'm seeing it around $100 per night.
0
Votes
Room Tips
"Do not get a middle / interior room on the ground floor if you want to sleep past 7:00 a.m."
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"If you DON'T like noise, get a room on the front, this hotel IS located by the railroad tracks."
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"Just bring your ear plugs!"
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"riverside is amazing, view is to die for!!"
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