We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Joel and James were excellent and very helpful. Room was very nice and comfortable. Breakfast and hostess were great. Next door to trolley that gives great sight seeing and a fantastic history lesson. Across the street is Explorer that will transport you anyplace in the...More
We waited till the last minute to book a room here through Priceline and got a decent price. My husband and I were pleasantly surprised with the good service by most of the staff. The breakfast was very good and the room was clean. Nice...More
Upon check in, we were sent to a room that had not been cleaned yet. After complaining to the front desk, we were given a different room. We waited until bed time to pull the covers back on one of the beds to discover that...More
1 Thank cameronlopez290
Response from Renee G, General Manager at The Ponce St. Augustine HotelResponded 1 week ago
I apologize immensely for the experience you had at our hotel. And will address with the proper department. This is not acceptable under any standards.
I had been out of town for the week and this is the first I have heard of this. I...More
Room clean, mattress too soft for me but my friend said it was fine ~ loved the freezer with fridge (never see that) and the ice maker was convenient but NOISY ... they really take the time to ensure the breakfast is kept stocked and...More
This place is located within walking distance of The Fountain of Youth and some fast food places, however, crossing the roadway can be challenging. The room was clean and breakfast the standard fair. I did need to do laundry and was disappointed there weren't any...More