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Comfort Suites Downtown

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Comfort Suites Downtown
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395 Reviews from our TripAdvisor Community

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Showing 381: English reviews
New Smyrna Beach, Florida
Reviewed yesterday NEW

Had a reservation but it was for wrong day. Lady at desk very unhelpful and apparently no manager available. While husband tried to sort it out I went to ladies room which was a disgusting mess. Decided to just go and get a room somewhere else, which we did and ended up at Best Western which was very nice.

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Helpful?
Thank English R
Reviewed 1 week ago via mobile

This is an average inn. It looks like every other midrange chain hotel out there. The pool is small but you're down town. Overall, the amenities are fine but underwhelming. It's clean and quiet and conveniently located. Any where else this place​ might cost $100 a night. Not so in St. Augustine. In the "off season" we were charged $160...

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Helpful?
Thank Abraham S
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. We are very happy to hear you enjoyed your time with us. Our hotel will be renovated in May 2017. He hope you return and see the difference. Kind Regards Robert Williamson General Manager

Hanover, Canada
Reviewed 3 weeks ago

This is a down market Comfort Suites. Rooms were adequate but nothing special, a good size and well equipped. Breakfast was as expected, adequate. Local gouges included $10 for outside parking because"everyone else charges it". Lots of restaurants nearby and a short walk to "attractions". Some staff were very friendly and a few were NOT. Walls are thin (neighbors VERY...

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Helpful?
Thank DodgerBlue3
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. Parking charges are a common practice in many hotels in St. Augustine and around the USA. I would recommend that next time you book a hotel you should search for properties that offer FREE parking as an amenity if this is important to you. I am sorry that some staff were not friendly, but I...

MIAMI
Reviewed January 7, 2017

Decided to make St Augustine a stop over w/ the kids before ending our trip in Disney. Booked this hotel through my ChoiceHotels account, and found it close to Castille de San Marcos and A1A Ale House, two places that we wanted to show the kids. Check in was easy, place was clean and had a nice modern look to...

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Helpful?
Thank Ricardo R
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for your review. I am very happy you enjoyed your time here with your family. We look forward to your return. Kind Regards Comfort Suites Managment Team.

Reviewed January 4, 2017 via mobile

Room was clean but rest of the hotel was being remodeled. Breakfast was free but horrible. We went out for breakfast after that first day. Very central and near attractions. Shuttle service to the trolley tour train.

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Helpful?
Thank Jackeline G
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review. I am sorry you did not like the breakfast offered. Our hotel will be undertaking some big changes this year Our breakfast option was going to be changed in Feb 2017. It's now delayed until May 2017. We are renovating the breakfast area and turning it into a Bistro and...

Newark, Delaware
Reviewed January 2, 2017 via mobile

We stayed at this hotel for 3 nights just before Christmas. Having visited St. Augustine before, we always try to get a place close enough to walk to the historic area. This hotel is perfect for that. When we checked in, Kerry Ann, the front desk lady was super friendly and helpful. Our original room was on the first floor....

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Helpful?
1Thank Raxel7851
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for giving us a 5 star review and recognizing Kerry Ann. We are very happy you had a great time. We look forward to your return. Kind Regards Robert Williamson. General Manager.

Glennville, Georgia
Reviewed December 31, 2016

Stayed for three nights on our annual family get away. We were very pleased with the accommodations and the service. The staff was very friendly. The continental breakfast was good. The location is excellent for those desiring to stay in the historical district. Trollies are close by and are a great way to get about all the sites.

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Helpful?
Thank dbscpa
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for giving us a review. We look forward to your return Kind Regards Robert Williamson General Manager

Jacksonville, Florida
Reviewed December 29, 2016 via mobile

We just stayed at this very busy place. St. Aug has its Nights of Lights going, with many people enjoying the fine weather and display of some hundreds of thousands of white lights. The hotel was fully booked. We had a nice stay. The room was fine, nice beds, modern and clean. We had a quiet night's sleep. The free...

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Helpful?
Thank Michael C
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. Our hotel will be undertaking some big changes this year Our breakfast option was going to be changed...

Middleburg, Florida
Reviewed December 19, 2016 via mobile

We have stayed here many times. Large rooms with fridge, micro and coffee. Kerry Ann always has a smile on her face and goes above and beyond to make your day special. Coffee at breakfast was delish! Walking distance to all the shops and restaurants!

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Helpful?
Thank Lee O
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review, Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Robert Williamson General Manager

Ocala, Florida
Reviewed December 16, 2016

Yes, I'm that person who tears off the bedding and looks at the date on the mattress! 06/2004 was when this mattress was made (12years old in hotels years that's 4 times over due). The bed had a huge slopping dip in the center, I just expected a better nights sleep after having fun in downtown Saint Augustine. The location...

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Helpful?
Thank mbanksafwonline
Comfortsuites32084A, General Manager at Comfort Suites Downtown, responded to this review

Thank you for taking the time to write a review. Thank you for letting us know the mattress date. I would really appreciate the room number so i can verify and get this changed out. If you are able to contract the hotel we would appreciated it. TripAdvisor is designed to be anonymous so there is not way for me...

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63 photos of this hotel

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Amenities

Highlights
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Business Center with Internet Access
  • Self-Serve Laundry

Additional Information about Comfort Suites Downtown

Address: 42 San Marco Avenue, Saint Augustine, FL 32084
Location: United States > Florida > Saint Augustine
Price Range: $136 - $316 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Downtown 2.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Comfort Suites Downtown Hotel Saint Augustine
Downtown Comfort Suites
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Suites Downtown staff and other travelers.
8 questions
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Panama City, Florida
6 months ago
11 months ago
over a year ago
Miami, Florida
over a year ago
Miami, Florida
over a year ago

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Questions? Get answers from Comfort Suites Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms are the same.”
 of 5 bubbles DodgerBlue3, 3 weeks ago | Read review
“3rd floor seemed quiet”
 of 5 bubbles mbanksafwonline, Dec 16, 2016 | Read review
“Top Floor away from ice machine, elevator and at the end of the hallway.”
 of 5 bubbles Poeco, Dec 15, 2016 | Read review
“Ask for room with balcony”
 of 5 bubbles sam55TaylorsvilleNc, Oct 2, 2016 | Read review
“There are no pretty views it's on a main street which is good for all the touristy stuff'”
 of 5 bubbles BarefootBeachcomber, Sep 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question