During this difficult time and with the travel ban in effect, we needed to cancel our reservation for March. We contacted the Inn on 7 different occasions to receive a refund. As of April 26th,The Inn has done NOTHING to reimburse me. I contacted them again this past week, left another message, and requested a call back. Still no response! I hope this establishment will step up and fulfill their obligation with a refund.
Another exceptional experience at the Inn on Charlotte. Erica and staff went above and beyond to ensure our third stay was a memorable one. The accommodations were pristine and the morning breakfast offerings were fantastic; providing a relaxing start to a day of sightseeing and enjoying all that “The Ancient City” has to offer. The afternoon social on the front porch was a great way to meet your fellow guest while planning the events of the evening.
We had a wonderful stay in the Audubon room! Our room and the whole inn were beautifully decorated. The owners were very friendly and helpful and served a delicious breakfast in their lovely dining room! They even provided complementary wine and beer! And we couldn't have asked for a better location! It was right in the heart of the historic district and an easy walk to all the sights, restaurants and shops. We didn't need a car at all during our stay. I highly recommend the Inn and will certainly return if I find myself back in St. Augustine!
Besides the great location near the trolley stop, the water, the fort, shops, restaurants and historic buildings, we were most impressed with the genuine warmth and caring of our hosts! The Patels have made their B&B a luxurious home-away-from-home” with comfortable surroundings, free coffee, wine and snacks, and a wonderful front porch! The free parking they offer is huge in this quaint, historic city of narrow cobblestone streets. We stayed in the very tiny room with a veranda overlooking the street life. We loved the veranda! Breakfast was incredibly delicious. Thank you, Patels, for your warm, personal hospitality, very clean establishment and attention to detail! Dianne and Tom
We have stayed at a lot of B&Bs across the country and the INN ON CHARLOTTE ranks very high on our list. Great location, room was nice (HUGE modern SHOWER!!) and Mario fixes a wonderful breakfast. There is also complimentary WINE and BEER!! Highly recommend this INN, one street over from the River, about 3 blocks from the FORT and central to the historic district - shops - restaurants. We stayed 2 nights for our Anniversary and never used our car.