We booked the Owner’s Suite as a surprise for my wife for her birthday on Valentine’s Day. We were extremely disappointed with our entire stay. There was no service to our room. Did not even have a bottle of water on the table no sheets for the extra bed. 1 towel for the pool in a 2-bedroom suite. We asked for a roll away bed for my son multiple times and was told no problem. Then at 10 at night with only 1 person working in the entire hotel was told it was not possible due to code? In a two-bedroom hotel room, it was not understandable why a roll-a-way bed would be against code. In addition, when we booked the room, we were told that a roll-a-away bed would be no problem. After inquiring some more, a very reluctant front desk attendant provided us with additional bedding. This was extremely frustration and upsetting. The next morning, we woke up expecting to be able to sit on the roof and have brunch. To our surprise the top was closed due to the wind however, a band was setting up for music and had they had idea that the rooftop was closed. They asked me if I was the manager as they hadn’t a clue what was happening. We cleaned out our room and by the time the bar/restaurant had opened it was 11am. However, come to our surprise, we were told that we were not able to order food! A claim was made that their computers were not communicating with the computers to the kitchen. What about a hand written ticket? It didn’t make sense, and now our entire family was starving. Due to the lack of food, my wife and my son decided to take a dip in the pool. At that point it was then discovered that there were not towels available for guest upstairs. Upon inquiry, since we have already cleaned out our items from our hotel room, we were told that housekeeping does not like to bring them up and that they would yell at our server for asking them to bring them up for guests. Our server was nice enough on her own accord to get us a few towels. The service at the bar was slow due to understaffing all day. When food was finally available the restaurant was out of multiple items and did not provide a very good presentation. For instance, the sandwich with pork belly was laughable. There was 1 piece of the pork belly on the sandwich which was less half the width of the bun. Overall, our experience at this “luxury” hotel, was beyond disappointing and not very luxury at all! The management should take a good look at how to fix this or be fired. I will not recommend this place to anyone.…
How does a Chef screw up a chilled shrimp cocktail and a Filet Mignon cooked to a Pittsburgh Medium Rare temperature. Well...he found a way to do it! Shrimp were like rubber and the steak had at least a one eighth inch crust of salt on it and was cold on the inside. Pretty much raw!!! Had to be the worst dining experience I have ever had. I would rate "88 Keys" at a sub par minus two stars. However, I would rate Mr. Chris Hamm, their Food and Beverage Director, a solid five stars for the way he handled the complaint. Extremely professional and did more than he should have in an effort to make it right.
The staff at the wyvern were very attentive to our needs. We stayed in the suite had 2 really well kept rooms the maid service was less than perfect but passable. The rooftop pool and bar were a nice touch.
The Wyvern is a modern hotel following COVID guidelines. In our travels the bed was the most comfortable. The bathroom was Spacious and the shower large. Loved the rooftop bar. If we ever are in Punta Gorda again we will stay at the Wyvern!
Aside from the very nice front desk man, this stay was so-so. The room itself was nothing spectacular the window looking outside was filthy and covered in mold on the outside. There are not room darkening blinds, just sheers so any light could enter. The coffee maker was not in the room due to "covid" but they had a coffee pump in the lobby with a bowl of creamers. So instead of having our own maker, we got to share with an entire hotel population. Whose brilliant idea was that?!? Meanwhile there was a safe, remote control, microwave, alarm clock, hair dryer, fridge..but the coffee maker would spread covid. Both the tub and sink stoppers were broken. The tub actually had a rubber stopper sitting on the side rather than having it properly repaired. For the price of the room, I find that unacceptable. Room service is every 3 days-this we were not informed. If they are going to be doing that, they need to provide more towels, hand towels, etc. You could order breakfast on the roof but as far as included breakfast, there was not. I'm not sure if it was due to "covid" or they don't have that at all. Most places have adopted other ways to provide that. The best part of this stay was the restaurant. We had the most incredible dinner there for our anniversary. But in the future, I will likely try a different hotel. This did not measure up.…
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