We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The staff are terrific at this hotel. Very helpful, courteous. Room was nice too. Attending a conference, location is great, close to the Stadium course!! Unfortunately, the food is atrocious. I ordered room service last night, and the food was cold and tasteless. I sat...More
Response from TeamMarriott, Front Office Manager at Sawgrass Marriott Golf Resort & SpaResponded 2 weeks ago
We were disappointed to read your feedback and hope you will accept our apology for the problems you encountered. You deserved a comfortable and stress-free stay, and it appears we did not live up to your expectations.
It was our pleasure serving you,...More
I was here for a conference. The staff was friendly and helpful from the moment we arrived - very welcoming. The grounds are beautiful, I wished I'd had more time to explore. The lobby is beautiful. I expected more from the hotel rooms - although...More
Housekeeping was atrocious towels were scarce. They never replenished the water even though asked. Hotel is dated and could use upgrading. Breakfast buffet was fine. Front desk was good. I would not rush to go back there.More
1 Thank Paul G
Response from TeamMarriott, Manager at Sawgrass Marriott Golf Resort & SpaResponded 3 weeks ago
Please accept our apology, as well every assurance we will be working to address the concerns outlined in your review. Customarily our staff does a terrific job of responding to our guests’ needs, and we are disappointed this did not happen during your...More
Great hotel and the view over the back pond and hole 10 is incredible. However the Lobby noise is rather loud and there was a group that closed the bar 2 nights in a row...wish they had moved them to the other bar so that...More
Can't say enough about this resort. Staff is exceptionally helpful and friendly, rooms in the main building are comfortable and quiet. Pool areas are beautiful. LOVE that there is a full service Starbucks right in the lobby. Parking is convenient. Our granddaughter visited us and...More
I would recommend that you deal directly with the General Manager of the hotel or Marriott's corporate office in order to provide feedback. This information possibly can assist them in changing certain practices and... More
I would recommend that you deal directly with the General Manager of the hotel or Marriott's corporate office in order to provide feedback. This information possibly can assist them in changing certain practices and improving services. Depending where you made the reservation, if you did it directly with Marriott, you should be compensated in one way or another. If you did it through a third party, the chances of getting any reimbursement or attention certainly decrease. Hope this helps and hope that you have a better experience with a Marriott hotel.