Miss Kiyomi was very nice and a little bit of an angel at the same time. She was nothing short of magnificent with some of the most friendly and charismatic assistance. Her customer service skills are subpar. Take it from a former customer service renaissance specialista. Anyone would be lucky to go through the remarkable experience with this special customer service all star to say the least. I hold my standards when it comes to people skills and attentiveness and she was nothing less than spectacular. 5 stars.
I came to Fort Lauderdale for a funeral. It is the perfect location, next to the mall and restaurants, everything within walking distance. Target around the corner and a Publix supermarket close. I would stay here again. This hotel is clean and peaceful. Mary at the front was sweet and kind. The bed was cozy, the room was clean and water was hot. I slept well and felt safe. Even housekeeping was friendly and pleasant. And, they make a good cup of coffee and Showtime is free. 😃😃
Stayed here recently during a time when the virus cases started to rise in Broward county and couldn't be more impressed with the service not proud to be a guest. Management took all necessary precautions to ensure that the safety of the guests were maintained and at no point were the staff unwilling to help or were in violation of social distancing or mask wearing guidelines. The hotel remained immaculate and with the pandemic now in a critical stage of cases statewide visitors can rest assured that your well being is important. Typically stay here when in town and most definitely will continue to do so. The policies, management and care of the guests along with the flexibility will bring guests back time and again!
The pillows all smell like a mix of sweaty gym socks and jock straps. Message to management: the thing that a guest places thier face should be clean! Instead of sitting on your lap top goofing off maybe you should get on this!
Very nice, clean hotel. Great staff. I booked the Cruise package that came with the free shuttle to the port and a free breakfast. Pool area very nice. There is also a free shuttle from the airport. Would definitely stay here again. There is a shopping plaza right across the street also.
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