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MainStay Suites Pensacola

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209 Reviews from our TripAdvisor Community

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Showing 208: English reviews
1 review
5 of 5 stars Reviewed 3 days ago NEW

Simply the most pleasant extended hotel stay I have ever experienced. Below was my letter to the General Manager of the MainStay Suites in Pensacola, FL Dear Julia, Thank you very much. As you can see, I had an extended stay with your hotel. I would like to thank you, your staff, and your housekeeping staff for impeccable service and... More 

Helpful?
Thank Andre T
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Our staff enjoys taking care of all of our guests, but it is a distinct pleasure having men and women who protect our country stay with us. Thank you for your service. I appreciate your taking the time to complement our staff. They are very special, and they very much enjoy being recognized. We are so glad that you chose... More 

The Villages, Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW via mobile

Wow! What a find! More like an efficiency apartment, this place has a full kitchen, writing desk and sofa in front of the TV. The room was spacious, clean and well appointed. Every person on staff was not only friendly, professional and courteous but genuinely happy to serve us.

Helpful?
Thank dndkrase
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are so happy to hear that you enjoyed your time with us. We do our best to listen to our guests’ feedback, and aim to please. We hope that now that you know that we are here, you will come back and visit us again. More 

Springfield
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Stayed at this suite for over night only. We checked in very late and had no troubles. The workers at the front desk were very nice. Not a bad suite for the price, although I do not think I would stay here with a group as all the beds are in one room. Will return if needed for a couple... More 

Helpful?
Thank cordem4073
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you for providing us with feedback; we appreciate it. Your remarks will help us improve. Also, it gives me the opportunity to let you know that we have other room types that may work better for you in the future; including two level Suites with two full bathrooms and two King beds. We hope that you will come see... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

I could not be more pleased with the Mainstay! I stayed for 6 weeks and could not have been more comfortable! Right after check in i received a goody bag and a letter wishing me a nice stay which i thought was so nice! They come clean your room twice a week which was refreshing since i wasnt awoken to... More 

Helpful?
Thank Alyssa L
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

It was a pleasure having you as a guest. We are so gratified that you were so comfortable. That is our main goal. Molly and (Meghan) (lol) appreciate you singling them out with praise. Please come back to see us in the future. More 

Texas
Level Contributor
3 reviews
5 of 5 stars Reviewed 3 weeks ago

After a rough start on our mini vacation to Pensacola Florida, I have to say that Mainstay Suites saved the day. The rooms were spacious, super clean and welcoming. Meghan and her staff were awesome. I would definitely give 10 stars if I could.

Helpful?
Thank lewispeveto
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Leave it to Meghan to save the day. She was so pleased with your complement, and thanks you. Pensacola is a great place to vacation; we hope that you will come again. I particularly like Pensacola in the fall. More 

Alabama
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 21, 2016

My Son in law was in Pensacola attending the MOS school. It was his daughters first birthday so we made the trip so he could celebrate her first birthday with her. A few minutes after we checked in the Head Housekeeper knocked on our door and she had a gift bag for my grand daughter for her birthday. This was... More 

Helpful?
Thank Good4uAlabama
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We are grateful that you chose to spend this special occasion with us. Our caring staff loves being a part of special moments, so they tried to enhance your experience. Please come again soon. More 

Prattville, Alabama
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2016

I spent a week at MainStay Suites, it was a great value and close enough to get to the beach in about 15 minutes, They serve breakfast daily and the rooms have enough space that we didn't feel crowded with 6 people.

Helpful?
Thank Mark R
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

Thank you for spending your vacation with us. We know people have high expectations for their hard earned vacations, and we enjoy being a part of it. I always tell people to come again in the fall. The weather is still beautiful (not quite so hot), it’s less crowded, and there are festivals most every weekend. More 

Midland, Texas
Level Contributor
3 reviews
1 of 5 stars Reviewed July 13, 2016

Stayed one night at this hotel. The counters were dirty, the place smelled, I would not stay here again. Seems that this place needs an overhaul or new management. Not at all what I expected for the rate. We had the 2 King Suite with pullout couch, and literally this was the worst hotel I've ever stayed in.

Helpful?
Thank bdavis790
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

On behalf of our whole staff, I am so sorry that you had anything but a great experience. We take guest feedback very seriously; not just when we read it in reviews after a guest has departed, but prefer the opportunity to correct anything that is not perfect while our guests are still in-house. We encourage all of our guests... More 

1 review
2 of 5 stars Reviewed July 6, 2016 via mobile

First time we stayed last month it was pretty nice went back this month they moved us twice roaches every where. .nasty i think sonce they have a kitchen it was just plain bug infested. .please check carpet refrigerator. .behind it on stove..it was also like it was never vacuumed

Helpful?
Thank Soniawoods1
Julia F, General Manager at MainStay Suites Pensacola, responded to this review

We regret that you chose not to stay with us this time. Of course, all of our rooms are treated monthly for pests (and more often as needed), but we apologize. More 

1 review
3 of 5 stars Reviewed June 22, 2016 via mobile

My family and I stayed one night. Molly at the front desk was awesome on the phone super polite and kind to us and just an overall assert to the hotel. The room smelled a little like smoke but the bed was super comfy. The pool was clean and nice but the out door area needs work. With a little... More 

Helpful?
Thank Angie W
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
Official Description (provided by the hotel)
Welcome Home to MainStay Suites, Pensacola, Florida. All Suite types (Single King, Double, Penthouse, and Executive) feature fully equipped kitchens, free local calls, free high speed wireless internet, hot breakfast each morning in the gatehouse, sparkling pool with hot tub, fitness center, and the area's only in-room fireplaces. We are conveniently and centrally located near I-10 and I-110 at exit 13(Davis Highway); close to Univ. of West FL, West FL and Sacred Heart Hospitals, University, and Cordova Malls, and just minutes from Downtown, Pensacola Beaches, and Pensacola NAS and the Naval Aviation Museum. WE have Great Nightly and Extended Stay rates and are honored to offer special discounts for our heroes in the armed forces. Check us out on facebook at MainStay Suites Pensacola, Florida. ... more   less 

Additional Information about MainStay Suites Pensacola

Address: 7230 Plantation Rd, Pensacola, FL 32504-6334 (Formerly InnPlace Suites Pensacola)
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range: $89 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Pensacola 2.5*
Number of rooms: 64
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Also Known As:
Mainstay Suites Pensacola, Fl Hotel Pensacola
Residence Inn Pensacola
Pensacola Residence Inn
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