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Pensacola Grand Hotel

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397 Reviews from our TripAdvisor Community

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Showing 393: English reviews
Baltimore, Maryland
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed August 8, 2016 via mobile

Ok, so two good things... It's attached to cool old train station and there are some nice staff (Eve+). But the bad vastly overshadows the good. First, they had no reservation upon arrival despite having confirmed days prior; however, they found us a room. Sadly it was located on mid leveI floor next to railway tracks. I sleep like a... More 

Helpful?
Thank Santorini_II
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First off, we would like to thank you for providing your feedback. However, we will forward your feedback to management. More 

Tampa, Florida
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed August 5, 2016

The hotel lobby is very charming. It's an old train station. The decor in the lobby has many antiques that remind you of an older time in Pensacola. The rest of the hotel is more modern. The hotel is near railroad tracks, so if you're a light sleeper, you will be woken up a few times a night by a... More 

Helpful?
Thank FrankandLee
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for your feedback. We do appreciate you staying with us and hope you come back to see us again. However, we do provide 24 hour maintenance and 24 hour front desk staff. We are also trying to convince the city council about making this area a "quiet zone" for the train. More 

Bridgeport, West Virginia
2 reviews
5 of 5 stars Reviewed August 4, 2016 via mobile

I stayed here just one night on the front end of a conference I was attending. The hotel is actually located in, what seems like, the middle of a highway system. It is within minutes of the water however, a car is definitely needed to get to surrounding activities. The front entrance of the complex is an old train station... More 

Helpful?
Thank 422kennethy
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We really appreciate your positive feedback and hope you come stay with us again. More 

Pittsburgh, Pennsylvania
Level Contributor
29 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 2, 2016

The first 2 floors are part of an old train terminal, beautiful decor and very well kept. The bar on the first floor is very charming with a lot of wood and naval themes. The bar staff are excellent, warm and friendly, Locals go to the pub which says a lot for a hotel bar. Rooms are fine not above... More 

Helpful?
Thank Dennis G
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your feedback. We hope you come back to see us again. More 

LaPlace
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2016 via mobile

Best hotel and staff in Pensacola. Great rooms great customer service great food. Not to far from beaches and a great view of the ocean. Would recommend if anybody visit Pensacola please stay at Grand Hotel.

Helpful?
Thank Tru_Balla
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We really appreciate your positive feedback. We are glad that you chose our hotel and hope to see you again soon. More 

Rogers, Arkansas, United States
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 23, 2016 via mobile

We had an extra day to stay in Florida while waiting for our flight so we chose the Pensacola Grand. I immediately lost the keys to our rental car. I searched the parking lot with no luck, went to the desk and asked the clerk if any keys were turned in and she had them! Saved our day. The rooms... More 

Helpful?
Thank Rob A
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for providing your feedback. We are happy that you chose our hotel and we always make sure your stay is an enjoyable one. We really hope to see you again soon. More 

Savannah, Georgia
Level Contributor
52 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 22, 2016

Well, Everybody is entitled to their opinion. This hotel is perfectly fine. We had a great time.When we got there, I asked about the noise from the train because I read some other negative reviews. But, we never heard the train. Our stay was very peaceful. The place is very clean and beautiful. The staff are very friendly and proud... More 

Helpful?
Thank Maria S
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your positive feedback and 5 star rating. It seems that you really enjoyed your stay and that is our top priority, to make sure our guests are satisfied. We are glad you chose our hotel and hope to see you again soon. More 

Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 22, 2016

I work for a super high end hotel company, that is luxury focused, and no one can tell me better about hotel standards and amenities than my own job. True, this hotel at times smells a little funny (old/humid), is a little outdated and what many people complain about, next to the train tracks (and yes, there's a train passing... More 

Helpful?
Thank ericschr
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking time to provide your feedback. We are really glad that you chose our hotel and hope you come back again. More 

1 review
4 of 5 stars Reviewed July 21, 2016

There is absolutely nothing wrong with this hotel if you want a good, clean place to stay. Staff --very friendly even late at night when you want extra towels and washcloths. It is the coolest because it is an old train station with lots of history. I was gone to the beach all day, but I know I missed out... More 

Helpful?
Thank Danielle D
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We really appreciate your feedback and the 4 star rating. We hope too see you again soon. More 

Meridian, Mississippi
Level Contributor
19 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed July 20, 2016

This hotel is truly a gem, but one that could use a little work. The lobby and entire ground floor is like stepping back in time and provides a wonderful experience. It was fun just to wander around and look at all the historical details. The lobby bar has a lot of great atmosphere. All of it just looks a... More 

Helpful?
Thank CTGirl2013
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking time to provide your feedback. We really appreciate you choosing our hotel. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range: $119 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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