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Pensacola Grand Hotel

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383 Reviews from our TripAdvisor Community

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Showing 380: English reviews
LaPlace
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW via mobile

Best hotel and staff in Pensacola. Great rooms great customer service great food. Not to far from beaches and a great view of the ocean. Would recommend if anybody visit Pensacola please stay at Grand Hotel.

Helpful?
Thank Tru_Balla
Rogers, Arkansas, United States
Level Contributor
24 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We had an extra day to stay in Florida while waiting for our flight so we chose the Pensacola Grand. I immediately lost the keys to our rental car. I searched the parking lot with no luck, went to the desk and asked the clerk if any keys were turned in and she had them! Saved our day. The rooms... More 

Helpful?
Thank Rob A
Savannah, Georgia
Level Contributor
49 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Well, Everybody is entitled to their opinion. This hotel is perfectly fine. We had a great time.When we got there, I asked about the noise from the train because I read some other negative reviews. But, we never heard the train. Our stay was very peaceful. The place is very clean and beautiful. The staff are very friendly and proud... More 

Helpful?
Thank Maria S
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I work for a super high end hotel company, that is luxury focused, and no one can tell me better about hotel standards and amenities than my own job. True, this hotel at times smells a little funny (old/humid), is a little outdated and what many people complain about, next to the train tracks (and yes, there's a train passing... More 

Helpful?
Thank ericschr
1 review
4 of 5 stars Reviewed 1 week ago

There is absolutely nothing wrong with this hotel if you want a good, clean place to stay. Staff --very friendly even late at night when you want extra towels and washcloths. It is the coolest because it is an old train station with lots of history. I was gone to the beach all day, but I know I missed out... More 

Helpful?
Thank Danielle D
Meridian, Mississippi
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is truly a gem, but one that could use a little work. The lobby and entire ground floor is like stepping back in time and provides a wonderful experience. It was fun just to wander around and look at all the historical details. The lobby bar has a lot of great atmosphere. All of it just looks a... More 

Helpful?
Thank CTGirl2013
Nogales, Arizona
1 of 5 stars Reviewed 1 week ago

location terrible next to a graveyard bad house cleaning, roaches and rats in the rooms. toilets don't work terrible employee help Noisy cant sleep, terrible food and roaches in the restaurant, At first glance it seems nice but when closer its absolutely disgusting. Dirty dishes in cabinets, floors are filthy, bathrooms are filthy and germ infested, dead bugs pushed under... More 

Helpful?
Thank smithnogales
Sarasota, Florida
Level Contributor
339 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We are on a road trip and dealing with last minute reservations as we get to a town. The listing for this hotel sounded interesting and it did not disappoint. A renovated old railroad depot with recent upgrades and more coming. For $149 we got a lovely room; almost a mini suite. The bed is very nice and plenty of... More 

Helpful?
Thank JordanS8
Oklahoma City, OK
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

On our way to Panama City Beach we stayed one night in this cute hotel. It's a renovated historical train station. The room was clean and tidy, the staff was friendly and helpful. It's just across the bridge from the beach (about 8 miles). I would recommend this hotel. My only complaint would be the heated pool. You don't really... More 

Helpful?
Thank mominokc
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for the kind words and the advice on the pool. I will check into this today with our Chief Engineer. Hope to see you again in 2017 with a "cooler pool". ! More 

Level Contributor
9 reviews
5 of 5 stars Reviewed 2 weeks ago

Historical place, What a great feeling of elegance, and beautiful settings. A "vintage" bar, elegant, and a piano in the lobby for whoever can play (I did). Very nice, clean and wonderful location. We had dinner at the restaurant and the food was fabulous. Next time in Pensacola hope to stay there again!

Helpful?
Thank Nancy R
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Well Ms. Nancy, we think you're a jewel too ! We're so very appreciative of the kind words and make no mistake, we'll take you up on the offer to come back and stay with us again ! More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range: $120 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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