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Pensacola Grand Hotel

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Pensacola Grand Hotel
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397 Reviews from our TripAdvisor Community

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Showing 393: English reviews
Saraland, Alabama
Level Contributor
119 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The hotel is so beautiful. The staff was magnificent. I had requested a corner room that was highly recommended, but they were unable to honor my reservation request. Next door to civic center and five minutes to Palafox. The travel to Pensacola beach is about 15 minutes and about 25 to Fort Pickens. We will be back when we visit... More 

Helpful?
1 Thank Ladye A
Columbus, Georgia
Level Contributor
37 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Hotel was convenient, clean and fresh. Hotel restaurant was terrible, attempted dinner and could not even eat the food - was told by the wait staff they were short handed and promised breakfast was really good - no it was not! Uuuggg If you stay at this hotel eat out!

Helpful?
Thank Civ31904
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Visited here with my wife and 3 friends for a night away from home and we weren't disappointed! This is a really nice hotel. I can't say enough about how friendly the staff was, especially at the lounge. The beds are super comfortable and the rooms are very clean. Within walking distance to everything downtown. We will definitely be back.

Helpful?
1 Thank thomasholland6
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We thank you so much for the 5 star rating and such positive feedback. We strive to make our guests feel welcome in every aspect at our hotel. We are glad that you enjoyed youyr stay and we hope to see you again soon. More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I came to Pensacola for a work trip. My whole trip was messed up when I was asked last minute to come to town earlier (from california) and I had booked a special bundle (flight/hotel) through hotwire which would have cost a fortune to change so instead I booked an extra single night through expedia (knowing that i would have... More 

Helpful?
1 Thank lebongirll
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your 4 star rating and the positive feedback. Our #1 priority is to make our guests feel at home and try to help make your stay with us as comfortable as possible. We are really glad that you enjoyed your stay with us. And we would love for you to come stay with us again. More 

Santa Rosa Beach, Florida
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Great location. Excellent bed and linens with a good view of Pensacola Bay. Awakened by the train, but didn't ruin the experience. Will probably stay here again. Love the lobby and common space which was a former train station. Staff was friendly and very accommodating.

Helpful?
2 Thank duneallengirl
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for taking time to provide such positive feedback. We really appreciate you staying with us and we hope you come back again soon. Our #1 priority is making sure our guests have an enjoyable experience at our property. More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 22, 2016 via mobile

I really enjoyed seeing the architecture of the train station retained throughout the building. Check-in was incredibly smooth and swift. The staff were excellent. The room was very clean and the in-room amenities were as expected. Very comfortable beds and linens. I loved the shower amenities that the hotel has chosen. Very nice. All in all, a great visit with... More 

Helpful?
1 Thank Mary L
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We really appreciate you for taking the time to provide your positive feedback. Thank you for choosing our property for your accommodations and we really hope to see you again soon. More 

Clinton township
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 15, 2016 via mobile

We stayed here while visiting family. The hotel staff was awesome! Anything we needed, they made sure we got. The decor is beautiful. My son loved to go and watch the train every time he heard the whistle. The bar was awesome. They made us feel right at home. The food in the restaurant was okay but not great. I... More 

Helpful?
1 Thank Andrewsmom08
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your positive feedback and 5 star rating. Our #1 priority is to make our guests feel right at home and we are willing to do anything to make that possible. Our hotel was the historic L&N Depot (an old train depot) and it certainly has a lot of history. But we really hope to see... More 

Atlanta, Georgia
Level Contributor
143 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed August 15, 2016 via mobile

Room was clean, large and comfortable. Maid service was very good each of my 4 days there. Staff was super friendly and always helpful. I do wish the hotel offered a breakfast inclusive rate-and that yogurt was available in the shop or restaurant. Great experience overall.

Helpful?
Thank KTMATL
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for you feedback and 5 star rating. However, we do offer rates that include breakfast, whether you book online or call us directly. But we do look forward to seeing you again. More 

New York City, New York
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 14, 2016

Convenient downtown location for Pensacola's historic district, airport, Pensacola beaches, Naval Aviation Museum, Perdido Beaches,etc. All within the reach within 30 minutes. Great for those interested in staying in a historical landmark of a renovated former train station, in contrast to the usual modern hotel chains. Problem is the ugly Pensacola Convention Center and highways blocking the beautiful front view... More 

Helpful?
Thank Stephen S
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We would like to thank you for your feedback. Hope to see you again soon. More 

Dothan, Alabama
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed August 12, 2016 via mobile

A very nice hotel attached to a refurbished train depot from the early 1900's. The room was clean, comfortable, and quiet, even though it was near I110. The lobby, restaurant, and pub are very picturesque and well staffed and maintained. Very happy with this one, we'll be back!

Helpful?
1 Thank bil l
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your positive feedback and 5 star rating. We really hope to see you again soon!!! More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range: $119 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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