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Pensacola Grand Hotel

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414 Reviews from our TripAdvisor Community

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Showing 409: English reviews
panama city beach, fl
Reviewed 1 week ago via mobile

If you're going going to attend an event at the Pensacola Bay Center, you cannot go wrong with this hotel. It is literally across the street from the venue. We parked the afternoon before our Dolly Parton concert and never returned to our vehicle until it was time to go home the next morning. Location is excellent. We walked to...

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Helpful?
Thank Robert J
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying with us and taking the time to give your feedback. We would like to apologize about the train noise, however, the hotel is built onto the Historic L&N Train Depot. But we hope you come back and stay with us again.

Eufaula, Alabama
Reviewed 2 weeks ago

The staff was very nice, and greeted us every time we walked through the lobby. Beautiful hotel with nice antiques from the time it was a train station. Bed was very comfortable, and the view from the room was gorgeous! You can actually see the ocean!

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Helpful?
Thank kathypoo86
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We would like to thank you for taking the time to provide your feedback. It is appreciated and we are happy that you enjoyed our hotel. We hope to see you again soon.

Pensacola, Florida
Reviewed 3 weeks ago

Always found the rooms to be clean and quiet. The hotel's proximity to downtown is great - just a short cab ride or walk to everything. The bar in the lobby is a great place to meet friends for a drink before going out or unwinding from an exciting day.

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Helpful?
Thank GSJemison
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We are so happy that we succeeded in making your stay great. Thank you for helping our future guests understand how nice our property really is. We do have a favor to ask... Please come back soon!

Alta Vista
Reviewed 3 weeks ago

Room was clean but average, bed was OK but nothing special. The room and bathroom had very poor lighting. Train noise was annoying. Water temperature was difficult to set in the shower and the water pressure was very low. Restaurant food was always cold.

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Helpful?
Thank Peggy H
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for staying and for the review. We do strive to exceed all of our guests expectations. I am sorry to read that we didn't do so for your stay. It is not the normal and we sincerely ask you to please come back and give us another stay. We thank you in advance.

Grand Bay, Alabama
Reviewed 4 weeks ago via mobile

We were in town for a concert and this hotel is across the street from Bay Center. The walk from hotel to door of Bay center was less than 3 minutes. It was about 5 minute drive to downtown historic district where the restaurants and bars are. Location of this hotel is great. The room was just average. It was...

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Helpful?
Thank jotuer03
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for providing your feedback.

Milford, Michigan, United States
Reviewed 4 weeks ago

I wanted to thank Jan Chapman of the Pensacola Grand Hotel for the support and work she put into the 2016 USS Tiru reunion. From start to finish she was extremely supportive, responsive to our needs and the changes we made along the line. Jan was was very professional with a personal touch that made our reunion a great success....

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Helpful?
Thank Frank M
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for your positive feedback and 5 star rating. It seems that you really enjoyed your stay and that is our top priority, to make sure our guests are satisfied. We are glad you chose our hotel for your 2016 Reunion and we hope that you choose us again. We are grateful that you recognized our staff...

Tallahassee, Florida
Reviewed 5 weeks ago

Spent time at the Grand for a business event. Everything was handled perfectly. The staff were all extremely kind, attentive, and most pleasant. The parking is unbelievably easy, too. Really can't say enough positive things...

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Helpful?
Thank Ava O
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

First, we would like to thank you very kindly for choosing the Pensacola Grand Hotel for your business event. Our #1 priority is making sure that our guest are happy during their stay, whether it is for business or leisure. We appreciate you taking the time to provide your positive feedback and we hope to see you again soon.

Milton, Florida, United States
Reviewed November 1, 2016

This is a very nice place to stay and it will not break the bank. The old train station is very nice and has a lot of history, I would have no problem staying there again and it is centrally located to everything in Pensacola.

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Helpful?
Thank Steve F
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you so much for you feedback. We are so happy that you chose our hotel fpr your stay. We hope to see you again soon.

Boynton Beach, Florida
Reviewed October 24, 2016

This is truly a grand hotel. Beautiful architecture and antique furnishings. A restaurant and lounge located inside the hotel. You have to try the Fried Green Tomato BLT ! Super friendly and helpful staff ! So happy that we discovered this place.

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Helpful?
Thank davfl
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

We really appreciate your positive feedback. We would like to thank you for choosing our hotel for your stay and we really hope you come back to see us again soon.

Pullman, Washington
Reviewed October 20, 2016 via mobile

The room we got was priced around $500 per night and we got it for $200. Only problem was the train noise. I hear Hilton has bought it and hope they will insulate because I heard that Amtrak is in negotiations to restore the tracks from New Orleans to Jacksonville, and the freight companies are still using what is there....

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Helpful?
Thank RandyLynn B
Derek H, Director of Sales at Pensacola Grand Hotel, responded to this review

Thank you for taking the time to provide your feedback. We are glad that you chose our hotel for your accomodations. We will be in the process of working with city officials in order to make a "quiet zone" around the hotel for the train noise. However, the train ws built onto the Historic L&N Train Depot. But we hope...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Pool
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Crowne Plaza Pensacola Grand Hotel, Pensacola s premier upscale hotel! Our hotel is located on the site of the Historic L&N Railroad Passenger Depot , which was built in 1912. The depot has been restored and now houses our lobby, CAVU lounge, 1912 Restaurant, Pandora's Skin & Beauty studio, The Tea Party gift shop, meeting rooms and the Grand Ballroom; creating charming ambiance. Our fifteen story, glass, guest room tower attached to the train depot offers breath taking views of Pensacola Bay and Historic Downtown Pensacola . We are pleased to offer the Crowne Plaza Sleep Advantage package in every room featuring comfortable new beds, guaranteed wake-up calls and sleep amenities. The Crowne Plaza Pensacola Grand Hotel is just off of I-110, Gregory St. in the prestigious downtown district, just 10 minutes away from Pensacola Regional Airport (PNS) and conveniently located next door to the Pensacola Civic Center . Ranking 7th in Overall Customer Satisfaction in all of Crowne Plazas-worldwide; we know that you will be thrilled with the service you will receive. Businesses near hotel: Solutia, International Paper, Gulf Power, Andrew s Institute Attractions near hotel: Pensacola Beach, Naval Aviation Museum, Seville Quarter/Seville Square ... more   less 

Additional Information about Pensacola Grand Hotel

Address: 200 East Gregory St, Pensacola, FL 32502-4963
Location: United States > Florida > Florida Panhandle > Pensacola
Price Range: $113 - $195 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Pensacola Grand Hotel 3.5*
Number of rooms: 210
Reservation Options:
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Also Known As:
Crowne Plaza Pensacola
Pensacola Crowne Plaza
Hotel Style:
#7 Romantic Hotel in Pensacola
#12 Business Hotel in Pensacola
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Questions & Answers

Here's what travelers have asked, with answers from Pensacola Grand Hotel staff and other travelers.
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Questions? Get answers from Pensacola Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Higher rooms have less train noise. Rooms on the end have less city light.”
 of 5 bubbles GSJemison, 3 weeks ago | Read review
“The higher your room the better.”
 of 5 bubbles AvaO_12, 5 weeks ago | Read review
“Ask for a corner room.”
 of 5 bubbles RetiredPilot69wife, Oct 20, 2016 | Read review
“The higher up, the better the view.”
 of 5 bubbles dustoff40, Oct 18, 2016 | Read review
“you can hear the train from your room but it isn't as loud as you might think given the location!”
 of 5 bubbles lebongirll, Sep 8, 2016 | Read review
5 of 5
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