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Sterling Reef

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Sterling Reef
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86 Reviews from our TripAdvisor Community

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Showing 85: English reviews
Cordova, Tennessee
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Very disappointed in the service provided to my group. This was a couple's getaway trip and could have easily been ruined by the management not following threw with a request prior to our arrival. The Customer service team assured me that the situation would be handled and it was but not in a timely manner. Someone came at 9:00pm to... More 

Helpful?
Thank ANDEC
JKelley23, Manager at Sterling Reef, responded to this review

I apologize for what happened to you but our company does not manage the unit you were staying in. I would advise you to call Panhandle Getaways to voice your complaints as that is the company you rented the unit from More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

I wouldn't stay here again. I would give it two out of five stars. The condo we chose had 5 stars for 30 reviews, with one calling it a five star hotel. I've stayed at a five star hotel in St. Louis - the four seasons. Someone most have gotten all their friends to review it. Not even close. This... More 

Helpful?
Thank Bondjohnston
JKelley23, Manager at Sterling Reef, responded to this review

I noticed that you are still in house. Why have you not come to address any of these issues you have? I can tell you that we have very few complaints about our internet service and it works great. Also, as far as the beach, the city cleans it every morning and it is there responsibility. The beach service is... More 

Travelers are raving about these Panama City Beach hotels

Atlanta, GA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 13, 2016

The location, ocean view, proximity to the beach and for our unit (101), the large balcony, were the main pros. However, those of us walking barefoot inside had our feet black from dirt within a short time of walking around the unit, and that continued throughout our stay, indicating the floors have not been properly cleaned/mopped in quite some time.... More 

Helpful?
1 Thank BiblioChick
JKelley23, General Manager at Sterling Reef, responded to this review

I do apologize about the floor and sre wish I would have had the opportunity to know about this before you left so we could have addressed the issue. As far as the pool, it is inspected weekly by the Panama City Beach Health Department. Also, the chemical levels in the pool are checked twice daily and if they are... More 

Atlanta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 6, 2016

Great location and beautiful view however the unit was a little crowded and the elevator took forever to come. Also, the pool opens at 9 am daily, but on my last day, I arrived at the pool at 9:10 am and the pool guy was still cleaning. I asked him when will he be done, but all he did was... More 

Helpful?
1 Thank guest731
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed June 25, 2016 via mobile

The pool is the best that we can see from our balcony and it's directly on the beach-the location is fantastic. The rooms definitely appear more spacious in the photos but you'll have that sometimes. The thing I couldn't handle was the dirt. This picture is of my foot after just walking around the room for a couple of hours.... More 

Helpful?
Thank Mmkaeck08
San Antonio, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed June 22, 2016

Rented 3bedroom/3 bath Unit 1607. Beautifully decorated. One bedroom was set-up for children with 2 bunks with a double and single bed. Condo was well appointed with amenities. Had beach toys and board games. Read other reviews about the elevators, but except from 2-5 on Saturday we never waited more than 3-5 minutes for elevator. I would definitely go back... More 

Helpful?
Thank Texasgirl73
Hayesville, North Carolina, United States
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 13, 2016

Nice condo, great location, good price but when we arrived our condo wasn't very clean and for the price you pay for a week I expect a clean room. A lot of little things like a tv in one room not hooked up and poor patching jobs on the walls in the living room ect....This place has a lot of... More 

Helpful?
Thank Mark C
Ellijay
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 12, 2016 via mobile

Condo complex is good. Pool could be bigger and elevators are really slow. We were on the 18th floor and it took forever to get somewhere with out it being packed and having to wait on the next one. Waited 45 mins one day. Condo room was cozy. Had everything we needed for our stay

Helpful?
Thank Teague04
Southaven, Mississippi
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 7, 2016

Mold in both bath rooms, TV did not work, room was dusty and filthy. No solution from management company waste of hard earned money. Elevators down all the time. I could not believe the shape of the room.

Helpful?
1 Thank Ramona P
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 29, 2016 via mobile

This hotel advertise that they have a heated pool from November-March. NOT! I'm here now an the weather is ok a little cool out so lets head to the heated pool.. WRONG. Called front desk and they supposedly cut heat off two weeks ago. REALLY?? Condos r nice and the views our gorgeous!! But don't book this property thinking your... More 

Helpful?
1 Thank toopooh81
JKelley23, General Manager at Sterling Reef, responded to this review

The Sterling Reef Association decides when the heater is turned off once we get to the spring time. Even though they state that the heater is turned off in March, if the temperatures are still cool, they leave it on longer. The temperature to the pool was never below 85 degrees during the month of March. I know that this... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
Official Description (provided by the hotel)
Sterling Reef is a high-rise beachfront condominium located next to Shipwreck Island and near other family activities and popular restaurants. Sterling Reef offers 1-, 2-, and 3-bedroom fully-equipped condominiums with private balconies in a resort setting that includes a beachside pool, grill area, and fitness center. Amenities include garage parking, meeting/reception facilities, and free high-speed Internet access. Sterling Resorts guests enjoy unlimited free DVD rentals and access to the nearby Bay Point Resort. ... more   less 

Additional Information about Sterling Reef

Address: 12011 Front Beach Rd, Panama City Beach, FL 32407-3443
Location: United States > Florida > Florida Panhandle > Panama City Beach
Price Range: $177 - $284 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sterling Reef 3.5*
Number of rooms: 3
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Also Known As:
Sterling Reef Hotel Panama City Beach
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