The hotel staff was exceptionally kind and accommodating. We were very well taken care of. Had a great room and view, beautiful cabana breakfast, and a lot of fun. Special thank you to Vicky and Becca for going above and beyond to ensure our stay was exceptional!
I have read many of the reviews, and I have to say, this FAR exceeded my expectations. Rooms are large, a little dark, however, when you are staring at the ocean from the room or balcony, everything is bright. We spent the extra on the ocean view and it is amazing. Rooms were clean, we had an issue with the phone, it was fixed in 5 minutes. The staff there is so gracious. We were told they have a new chef and the food was awesome. The Lobster Paella was our favorite. The Eggs Benedict the perfect way to start the morning.
Awful hotel!! Stay elsewhere!! This is probably the worst hotel I’ve stayed in and Ive stayed in some pretty bad ones. First the mattress we slept on was horrible the springs were coming through and I have never been so uncomfortable sleeping in my life I can’t even begin to describe the pain in my back. Second the air conditioner in our room didn’t work right our room was freezing all night long even after we turned off the thermostat it kept kicking on. The rooms are outdated and cold and very uninviting. Our bathroom literally had no toilet paper on the roll and The bathrooms are terrible teeny tiny literally they have nicer bathrooms at a best Western. Worst hotel. Not to mention it was dirty The carpets in the hallways looked like they hadn’t been vacuumed in a while and the floors in our room were filthy. The furniture in our room was pretty beat up and the lamps in our room were rusting. We just were supposed to stay another night instead we left. I am the last person to complain about a hotel room in fact I probably never complain about a hotel room because I couldn’t care less it is a place to sleep but this was just soo bad!! The pool looked great in the pictures but it’s very crowded and literally outside in the middle of the parking lot so you have to walk through people cars up in front of the hotel where valet is usually at although no valet right now due to Covid just people leaving there cars there to check in.…
Awful customer service!!! We visited Palm Beach for a few days and bought a resort pass for their hotel beach and pool at a webpage they recommended. The day of the pass we arrived at the hotel so excited to enjoy the beach and a very rude lady at the front desk said they don't take resort passes, that they had many people coming in with the same issue. So we called the manager and the resort booking company. The manager was clueless and wouldn't accommodate us. The resort booking service told us the hotel should blocked dates if they are not available, and they didn't. So we lost a whole day dealing with this situation that could have been handle much better by the hotel.
Hotel is in great location. Beach is beautiful! Pool is beautiful! Cabanas, full time room cleaning service and other amenities obviously not available during Covid, however this didn’t stop this boutique hotel from running like it should. The service could not be any better than it was! Anything you needed from beach towels to room towels and an on site excellent restaurant with great food to the ABSOLUTE NICEST AND THE MOST HELPFUL TEAM OF STAFF I think my family has ever encountered. Times are not easy these days but the Tidelines Hotel was a pleasure. Ocean front rooms are a must!!!