Just checked out. The hotel is on one of the best turquoise water beaches in Palm Beach. The hotel has a relaxed feel and a unique and Caribbean resort style architecture. Beach access is 24/7, direct from the lobby. I saw many people enjoying the night breeze by lounging in the beach chairs after 10pm. The restaurant and bar are also beach adjacent so makes it easy to enjoy food and drink and the beach sand under feet / view / waves at the same time. Staff helpful, welcoming, and pleasant. Checkin / checkout process simple and fast. Elevators worked well and fast. Never crowded. Rooms are very large. Toilet room is separate from the rest of the bathroom. Only one sink in the bathroom so could get crowded for parities 2+ Plentiful quality bath towels, plentiful quality Aveda bath products. You get 2 free waters + unlimited lightly flavored cold water (via a cup) in the lobby area. Best feature for me: the bed was pristinely clean, crisp and incredibly comfortable. I have stayed at several hotels in Palm Beach and so far this bed is the best one. I did not expect this bed quality from this hotel. Lobby is very pretty, and is artfully built using natural limestone. Even the drive up is limestone lined - very pretty. The lobby and elevators are quite warm, probably due to wide access directly onto beach which makes hard to cool down. I recommend you to either splurge and get a beach front or save your $$$ and get a regular room. Skip beach view - the view is minimal and not worth the upcharge. After reading many negative reviews my expectations were set accordingly. This hotel exceeding my expectations and I will return. It is in fact darker in the rooms and the hallways due to dark carpeting in the hallways and flooring in the rooms. The design is unique and classy, just dark. This is very different compared to other hotels that generally use lighter tones. Unfortunately for hotel, The dark flooring also easily shows any dust and debris. The flooring did not feel pristinely clean but I prepared for this and used house shoes in the room and flip flops in the shower. The furniture and chairs could use at least a deep steam - but even better - a refinish / reupholster.…
Staff were not welcoming, it’s very dark in the foyer, restrooms & dining area. Slow service and 2 very slow small elevators. Bedroom corridors gloomy from all the depressing brown decor which needs updating everywhere. Bedrooms are horrible & not clean either. Staff were disorganized & inefficient.
I stayed one night as a beach getaway. I arrived at lunchtime and my family (local to the area) joined me for lunch on the oceanfront deck. The food was delicious. The service was excellent. Ricardo was particularly helpful and very professional. I was able to use my Marriott status for an upgrade to an oceanfront room. The sunrise the next morning was icing on the cake! This hotel has free self parking- which is awesome for South Florida beach hotels. The property is well maintained and the decor is more like Hawaii or California than typical South Florida hotels. Overall it was an excellent experience and now this hotel is my “go to” for South Florida beach time!
I wanted to find a nice, quiet place near the ocean for our stay … Like everyone else, I was concerned with the most recent reviews, but we could not have had a more pleasant stay! And this was all thanks to the kindness and courtesy of the staff! Upon check-in, they were able to accommodate our request for an upgrade to a partial ocean view room. Hiroshe, Gen and Ricardo at the front desk were so sweet, and Bob was extraordinary! Not only was Bob such a gentleman at check-in, but he also treated us to two complimentary welcome drinks at the bar. He even arranged to have a mini-refrigerator installed in our room upon request. The manager, Lex Hollander, was a treat! As he was walking by, he so courteously offered to help with my suitcase as we walked together to the storage room, (before I went to my appointment at the spa.) And Lex even told me a lovely story about his visit to Perú, where I am from! My recommendation to the reader: yes, it’s true that the Tideline is not a luxury property, and the decor is a bit dark. But if you go fully aware that the prices you are paying are not for the property itself, but for the comfort of staying in the Palm Beach area, then you won’t be disappointed. Thank you Tideline for a lovely stay and peaceful retreat!…
Had a family member stay there… well intended to stay there. Upon check in the hotel said they canceled the reservation we made but did not tell anyone. They “found” us a room at the Fairfield Marriott across the street (no beach access, etc). And then I had to argue with them to refund the price difference. About 2/3. How do you cancel a “reservation”? They said they had no rooms left, but isn’t that the point of a reservation? Awful hotel.
Overcharged us $1750. Admitted their mistake, said they would refund the card. Three weeks later, have left messages with GM, front desk and accounting, no call backs, no refund. Will have to contact the better business bureau. Enjoyed the stay, but this is an unacceptable practice.
Marriott should be embarrassed to have its name associated with such a run down hotel..This place needs a complete renovation and should be familiar with the status perks given to Bonvoy members.. I would never recommend this hotel to anyone.
You are paying for beach access and location. The rooms do not meet expectations. For $800 per night, breakfast not included, we received 2 warm bottles of water. Rooms had no coffee or tea station, fridge or microwave, or luggage rack. Bath amenities very limited and no shower cap. If you sleep past 9am, complimentary coffee is gone. Staff were cordial, but not overly friendly or welcoming. Young staff on the beach worked hard. Pool jacuzzi was closed. Unfortunately, we will not return.
For years this was our favorite hotel.......BUT not any more. Aside for the location/beach, this hotel is a disaster. Dark, dirty and in tremendous disrepair. The staff tries so very hard to be accommodating however it is obvious that Marriott simply has neglected this once lovely hotel.
Do not waste your money staying at this awful resort. Furnishings were dirty and dark. Staff extremely unhelpful during check in and throughout the stay. Rooms were dirty. Cleaning staff stole clothing from our room and front desk refused refund or to look in lost and found. Contacted resort multiple times to get items back and front desk hung up on me. Email on website does not work. Equivalent to staying at a first rate motel.