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Quality Inn & Suites

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545 Reviews from our TripAdvisor Community

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Showing 240: English reviews
Tulsa, Oklahoma
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed November 21, 2015

If you are looking for a very nice place to stay in Orlando area, the Quality Inn at Universal is a great place to stay at a very reasonable price. Great room, nice pool, good comp breakfast and shuttle service to Univ Studios.

Helpful?
Thank Mark F
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Your feedback is very important to us and we can't thank you enough for sharing your experience of your recent stay with such great detail and for noticing our staff in their effort to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed November 13, 2015

very but very nice my stay here, i really like everything about this hotel. i could point out that the front desk was very generous and the bed is very comfortable stayed here 3 nights and i had by best sleep in this hotel.

Helpful?
Thank Ricardo M
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed the comfort of the... More 

Porto Alegre, RS
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed November 6, 2015

This is a good, safe and well located hotel, just 15 minutes walking from Universal. Close to Hooters, TGI Fridays and other restaurants. Just 5 minutes by car from The Mall At Millenia and 10 from Premium Outlets. The guys at front desk were very helpful before and during my stay.

Helpful?
Thank Guilherme L
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input about our hotel, the staff and the surrounding area help with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed October 28, 2015

The room was very clean. The bathroom was spotless. When we asked for extra towels we got plenty. Everyone was very helpful from front desk service rep Sharlenny to the guys and gals who cleaned the room. I would not hesitate to stay there again.

Helpful?
2 Thank Sharon S
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for your review. Feedback from our guests is very important to us and yours will certainly serve as a great encouragement to our staff in their effort to provide excellent service to each of our guests. We're very happy that you enjoyed your stay. Kind regards, Louis Petit-frere Assistant General Manager... More 

San Juan, Puerto Rico
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 21, 2015

Pros: I felt safe coming late every night. Pool was always clean. Hotel is clean overall. The staff was nice. Free breakfast to hit the parks (nothing fancy but good). Shuttle service to Universal. I had problems with my safe and the manager himself came to help with the issue. Ihop and fast food at walking distance. I recommend this... More 

Helpful?
1 Thank Zuzu772
Buffalo, New York
Level Contributor
71 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
3 of 5 stars Reviewed September 30, 2015

Nothing really special about this hotel. It was clean and across from Universal Studios which was very good. It's not walking distance to the entrance unless you really like to hike. Probably a 25min walk to the actual entrance of the park. The bed was a little hard and small. But for the right cheap price I'd stay here again.... More 

Helpful?
1 Thank djkBuf
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, More 

Washington DC, District of Columbia
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed September 27, 2015 via mobile

This is a great example of getting what you pay for. Overall a decent place, you can tell it was nicer in the past but was probably more expensive too. It is probably better than its peers in this price range but breakfast is a circus. Reminds me of the Golden corral, too many people not enough space.. would stay... More 

Helpful?
Thank lugoffbob
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We would like to thank you for taking the time to complete our online survey. We're glad we could offer you a reasonable rate for a great stay and sorry about the breakfast area, it can be very crowded at time. Thank you for your business and hopefully we'll see you again! Sincerely, More 

Woburn, Massachusetts
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed September 23, 2015

The location was great with walgreens being a 5 minute walk away. The bed was comfy, room was clean. IHOP was down the street just in case we decided to skip the free breakfast but the breakfast ended up being pretty good as well. The problem I had was with the shuttle to Universal, it came at 1015am and picked... More 

Helpful?
2 Thank Shannon L
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, We very much appreciate and value your feedback and will share it with our team . Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. We're sorry about the lack of frequency of the shuttle..... More 

Oklahoma City, Oklahoma
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed September 20, 2015 via mobile

I recently stayed here and I'm overall pretty impressed with this hotel. Despite all the other complaints it's clean, smells great, and the staff are pleasant. The AC worked amazing and I loved the hard wood floors! My room was spotless and everything looked fresh and new. My only complaint is the slow internet. Yes, it's free but I would... More 

Helpful?
Thank CodieJoe
Louis P, Assistant General Manager at Quality Inn & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay, even thou... More 

Level Contributor
41 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed September 13, 2015 via mobile

I knew right the second I pulled up into this hotel that we booked that it was going to be a rough ride. They posted a Gold award winner banner on the outside of the entrance which always means "WARNING WERE OLD AND DISGUSTING". I hate writing bad reviews, but this one is a must. You enter the hotel and... More 

Helpful?
Thank zachary e
Giovanny G, General Manager at Quality Inn & Suites, responded to this review

Dear Zachary, We appreciate you comments about our hotel facility and presentation. As you mentioned, we do have a Gold award winner banner on the outside of the hotel entrance and that is because I have a great hard working team on duty every day. We received this award based on excellent service, hotel great condition and all the nice... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Interior Corridor Hotel conveniently located close to Universal studios and Holy Land . Amenities include Free Hot Breakfast, Wireless Internet and scheduled Shuttles to Area Theme Parks. ... more   less 

Additional Information about Quality Inn & Suites

Address: 5635 Windhover Dr, Orlando, FL 32819-7936 (Formerly Quality Inn & Suites Universal Studios)
Location: United States > Florida > Central Florida > Orlando
Price Range: $63 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 103
Reservation Options:
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Also Known As:
Quality Inn & Suites Universal Studios Hotel Orlando
Quality Inn And Suites Universal Studios
Quality Inn Universal Studios
Orlando Quality Inn
Quality Inn Suites Orlando
Quality Inn Orlando
Hotel Style:
#138 Family Hotel in Orlando
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