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Disney's Polynesian Village Resort

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1600 Seven Seas Drive, Orlando, FL 32830
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Traveler (3478)
Room & Suite (788)
Pool & Beach (335)
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-in
  • Contactless check-out
Updated 06/24/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/24/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#115 of 385 hotels in Orlando
Location
4.8
Cleanliness
4.2
Service
4.2
Value
3.5
Celebrate the spirit of the South Pacific at this oasis of tropical palms, lush vegetation and so much more. From moonlit nights immersed in the outdoor island ambience to the exotic tastes of our world-class restaurants, discover the signature tropical atmosphere that's made Disney's Polynesian Village Resort a favorite Disney destination since 1971.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Entertainment staff
Babysitting
Children Activities (Kid / Family Friendly)
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Poolside bar
Kids club
Kids' outdoor play equipment
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Business Center with Internet Access
Meeting rooms
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Lagoon View
Languages Spoken
Spanish
3964Reviews150Q+A100Room tips
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Meg J wrote a review Jun 2022
1 contribution
We were there five nights with four adults and two under age six children. We sprung for Club Level and are we glad we did! We stayed on first floor Hawaii House with a glorious view of the beach and Lagoon. As busy as you are at Disney trying to have all the “fun” you can, having food and drinks available to you at almost all hours of the day was fantastic. Also, the Concierge services on the first floor of the Hawaii House were superb in every way. I give a special shout-out to Lawrence, who helped me arrange a birthday surprise for my son at a restaurant. All in all, a wonderful stay! And I give high fives to Housekeeping. They were friendly and serviced all our needs daily. One downside: when you arrive at the Polynesian, the valet/bell staff were our first encounter. C’mon guys, can’t you muster a smile and a greeting??!! I’ve never seen an unhappier group than these guys. And yep, no leis when we checked in. Polynesian, you failed to make a good first impression.
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Date of stay: June 2022Trip type: Traveled with family
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Traveler wrote a review Jun 2022
Edison, New Jersey, USA8 contributions2 helpful votes
We stayed at the polynesian hotel for our one week spring break trip to Disney World in April. The hotel was absolutely lovely. The room was clean and we were even provided a microwave and bowls. It was a short walk to all the pools which were both really nice. We enjoyed the quiet pool (Polynesian East Pool) as well at the Lava pool and the kids water play area. It was a treat to sto by Pineapple Lanai for the soft serve. Loved the pineapple and easter vanilla flavors. Everything in the hotel room was clean and we were able to utilze the pathways to the Transportation and Ticket center for easy access to the Epcot and Magic Kingdom monorails. Would definitely stay here again for another trip to Disney World!
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Date of stay: April 2022
Location
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Room Tip: pick one close to the transit center
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ConnieBoston wrote a review Jun 2022
Winchester, Massachusetts14 contributions28 helpful votes
We come to Disney at least twice a year. While the Grand Floridian remind our favorite the Polynesian was a great runner up for sure! We stayed four nights (over the course of a split stay) and really enjoyed the facilities. The quality of the rooms is so much better now that they have been renovated but done so while keeping the OG feel of what we all love about the Poly! They did a great job of keeping the old while making it new again. We will def come again! Pool was so much fun and the food great as always.
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Date of stay: June 2022Trip type: Traveled with family
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kodySydney wrote a review Jun 2022
Dover Heights, Australia391 contributions234 helpful votes
We arrived at the Polynesian to nobody bothered greeting us or to help with our luggage. I had to walk around till finally I found someone. For the price this place charges you would hope to get some help or greeting. The two interconnecting rooms were really nice. House keeping is not daily. Now for the biggest problem. One of the days I was in my room in my underpants and turned around to a strange man standing inside my room. I got the fright of my life. (lucky my husband was in the room). He stood there staring at me (if this would have happened in Australia I would have called the police) remember I am in my underpants. I asked the guy who are you , at first he didn't reply, then he said he was seeing if we were doing any suspicious activity , I asked what does that even mean no answer. Then he went straight into my grandchildrens room without any permission and they also got the fright of their lives. I am 62 years old what on earth would I be doing suspicious. I told reception about this as I felt insecure and frightened to which he said they are allowed to just walk into our room without permission and its standard at all US hotels. Now I know thats a lie as I have travelled overseas for years. I asked all my other hotels in the US if they did this and they said no they have never heard of this. The receptionist did give me a $50 credit for this. The pool area is like a zoo, not relaxing at all. In fact I put my towel down on a seat so I could go into the pool with my grandson to be told Im not allowed to reserve chairs, really? I was next to the chair. All in all if it wasnt for all the problems I would have given more stars.
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Date of stay: June 2022
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2 Helpful votes
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cathyrJ9150HQ wrote a review Jun 2022
4 contributions3 helpful votes
Our family of 5 hadn't been to the Polynesian since 2008, so this trip was a big deal for us. The last time we were there, we remember being greeted in the lobby with leis, and it was a nice big welcome. This time, not so much. As we arrived, we pulled up to the front of the Poly, and no one approached to help with luggage. So, I walked up to the desk outside, and asked for directions on how to get our luggage to the long house we were staying at. They gave directions, but still didn’t offer to help. So, we grabbed our own luggage cart and just took care of it ourselves. We had 2 rooms reserved, but at 4:30pm, one of them still wasn't ready yet, so while my husband loaded up our luggage, my daughter & I went into the lobby and, I couldn’t help but notice how different it was from the last time we were there - no big welcome or offer of leis (although many employees had them all over their arms!) We asked an employee (cast member) to check on our room, which he did, but just said we had to wait, he didn't know when it would be ready. So far, we were not impressed with the customer service. That evening, we went back to the lobby and actually asked for leis, which they gave us. My complaint is that the people who work at the Polynesian really need to up their game in making people arriving at this resort (after traveling a long way) feel welcome and appreciated. Helping with luggage should be the minimum standard. They didn't do anything to make it magical when we first arrived, and it was a let down. I know we've had a pandemic, but this is Disney World, and when you're shelling out tons of money for a deluxe resort, people expect more. The pros of this trip - the Polynesian is a beautiful resort, and the rooms are very nice. They did fulfill my room request, which I called in the week prior, which we appreciated.
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Date of stay: May 2022Trip type: Traveled with family
2 Helpful votes
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Laura R wrote a review May 2022
Cincinnati, Ohio2 contributions2 helpful votes
This was our first trip to Disney and for the price, we were disappointed in the Polynesian. The rooms were small and our room did not have a balcony. We tried requesting a balcony and they could not accommodate. We have 3 small children and really wanted a place to relax together after they went to bed and were disappointed that they could not honor our request. The food was not very good and the resort felt over crowded. Next time we will stay at the Four Seasons for much better customer service, larger rooms, better food, nicer amenities and lower price tag!
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Date of stay: May 2022
1 Helpful vote
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James wrote a review May 2022
Yateley, England, United Kingdom26 contributions17 helpful votes
+1
After various postponements due to everyone’s favourite, Covid, myself and my now wife decided to upgrade from a different Disney resort to the Polynesian on recommendation for our honeymoon, and we are glad we did! On arrival we found the staff at Check-in to be very friendly, helpful and knowledgeable when asked about park info and local info. The resort itself was always clean and well kept and the newly re done decor was excellent, it had a nice atmosphere about the place. The Tiki/Moana theme fitted well together we felt and gave a nice experience. We found our room, a queen double, to be spacious and very well decorated, with house keeping comming in every other day, leaving us a few animals on the bed made out of towels, giving us a good laugh. We ate or had drinks at all the restaurants/quick service offerings at the resort and enjoyed everywhere. The Kona cafe we had dinner at was lovely and good service. We had breakfast at Captain Cooks nearly every morning and a couple of dinners, whilst not a huge choice, there was something for everyone, cold and hot options. We managed to get a breakfast booking at O’hana’s, the service and food was top notch, highly recommend it, lovely view of the castle too at Magic Kindgom. We thoroughly enjoyed Trader Sams Tiki terrace bar and his grog grotto is also worth a visit on evening. There was a mix of familys and couples staying while we where there. Transportation to and from various parks was easy. Either via the monorail, a life saver for Magic Kindgom in our book or the Disney transportation buses for everywhere else. The transportation centre is literally a 5 minute walk away for a monorail to EPCOT, alittle quicker than doing a full loop on the main monorail to get to the transportation centre. We had no issues with the resort during our stay, but did with our dining card given to us for staying at a Deluxe resort, the guest services team went above and beyond to help us with our issue and helped us correct the problem. I would highly recommend the Disney Polynesian Resort to anyone considering a stay at a Disney resort. We loved it and hope to return soon.
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Date of stay: May 2022Trip type: Traveled as a couple
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Ross wrote a review May 2022
UK44 contributions70 helpful votes
Once you look past the beautiful grounds and theming, you very quickly realise that everything else is simply substandard, almost motel quality. I think the general manager here needs to head back to hospitality school. I can only assume since we last came in 2019 that the resort is “under new management”. Your substandard experience begins the moment you arrive - bell services are nowhere to be seen - no one to greet you. The number of people pushing luggage carts around themselves was embarrassing for a “deluxe resort” charging upwards of $700/night. By contrast, I arrived at the Dolphin hotel for dinner one night and both passenger doors of the cars were opened and we were welcomed to the resort (and the Dolphin is considerably cheaper). One night at the Boardwalk, we literally saw the valet running to cars to get them asap for guests. Poly bell services and valet would be faster if they strapped the cast members to the back of turtle. It’s chronically understaffed, slow and almost non existent. When we walked in to the lobby looking confused at the lack of staff, someone did walk over and we asked where Bell Services were to be told “they’ve partnered with our valet team and are out the front but it’ll be quicker for you to take your own suitcases”. So we did. Housekeeping here is also a joke - apparently putting the bin liners in all the bins is just too much to ask, so they’re draped over the bin for guests to do it themselves. I’ve never had to do this in any hotel I’ve stayed at anywhere in the world before. Shower gel and shampoo have not been replenished once. Other things in the room (coffee cups etc) are not replaced. Aside from making the bed, I’m not sure what else they do. General maintenance is poor - e.g. in the laundry room literally half of the tumble dryers were broken (but no signs on them). Wasted literally an hour - three machines the buttons didn’t work at all so they didn’t start. The other machine looked like it was working fine but after half an hour I realised it was not generating warm air - it was cold, so wasn’t drying clothes. Is it too much to ask for someone to regularly check these machines? The rest of the resort is a complete zoo and far from relaxing. Want a drink at the bar? Forget it - stand in line just like at the parks. Want something to eat? Forget it unless you knew two months ago exactly when you wanted to eat (if you’re fine with just fast food). The worst part is, they’re adding even more rooms to the resort in the form of a tower, despite the resort already being completely incapable of serving the existing number of guests. This resort is in desperate need of GM that knows how to run a luxury property. Or even just a standard property. The Poly shouldn’t be operating like an anonymous motel - yet that’s exactly how it feels. Last time we came there were letters in the room with the direct contact details for the GM. Surprise surprise, these have disappeared (another reason I suspect the GM has changed for someone who doesn’t care about guest experience). I really hope they turn this property around - it is a favourite and it’s so sad to see it in this sorry state.
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Date of stay: May 2022Trip type: Traveled as a couple
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oHaus wrote a review May 2022
Montreal, Canada209 contributions169 helpful votes
Worst of the worst . The staff here are insincere and make for a stuffy antisocial environment . You can feel and see their desperate gold digging demeanor. The renovations are disgusting and lack any of the architects original renditions.From the ☆top down☆ the people here are terrible and I would never let my kids around these wierdos.
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Date of stay: May 2022Trip type: Traveled with family
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Christine S wrote a review Apr 2022
3 contributions3 helpful votes
Our family of four stayed here for 5 nights last week. We chose this hotel for the location, fun theming and the pools. Location did not disappoint, it is ideal if you want to do all the Disney parks to death during your stay. We would make the most of guest early park entry and get to parks for rope drop then come back to the pool early afternoon for a few hours before hitting the parks again at night. There are also select opening hours for deluxe hotel guests at specific parks on certain nights so we got to enjoy extended hours at Hollywood studios due to staying here. The location is so convenient especially for the magic kingdom and the views across the lake are splendid. Watching the fire works from the beach and also whilst swimming in the pool are ones we will keep forever. The food both at Ohana and Captain cooks did not disappoint adults or kids and we did not feel it was majorly overpriced as portions I considered to be decent. We also enjoyed the food at the pool bars. Please note the main lava pool is very busy and it is very difficult to get beds unless you are there at opening as there are selfish people who leave towels for hours before returning so we tended to opt for the quieter pool which our children age 11 and 6 loved and didn’t find an issue with beds here. The only downside I would say is that the trip got off to a bad start, after a long journey we arrived at approximately 3:30pm to find we were not able to check in to the room and had to wait over an hour for the room to be ready. This was the last thing we needed at this point and we just wanted to kick start the holiday, instead we were wandering around in 85 degree heat, tired and still in our jeans feeling a bit fed up whilst people constantly said Aloha to us but without any resolution. For the price you pay to stay here. It shouldn’t be too challenging to turn the room over in time and I have not experienced this in any other hotel. However once we were checked in and got in the swing of things we had an absolutely brilliant time and were very sad to leave. Would recommend the poly to anybody wanting the Disney theming and to anybody who wants to capitalise on making the most of the amazing parks xxx if I could rate 4.5 I would
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Date of stay: April 2022Trip type: Traveled with family
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PRICE RANGE
$674 - $1,190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
polynesian resort disney, disney polynesian hotel, disneys polynesian resort, polynesian disney, polynesian hotel disney, orlando polynesian resort, polynesian hotel orlando fl, disneys polynesian hotel, polynesian resort orlando, disney polynesian resort world
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
847
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Frequently Asked Questions about Disney's Polynesian Village Resort
Which popular attractions are close to Disney's Polynesian Village Resort?
Nearby attractions include Disney's Spirit of Aloha Show (0.3 miles), Casey Jr. Splash 'N' Soak Station (0.4 miles), and Basin White (0.5 miles).
What are some of the property amenities at Disney's Polynesian Village Resort?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Disney's Polynesian Village Resort?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Disney's Polynesian Village Resort?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Disney's Polynesian Village Resort?
Yes, parking is available to guests.
What are some restaurants close to Disney's Polynesian Village Resort?
Conveniently located restaurants include Victoria & Albert's, Pineapple Lanai, and Garden View Tea Room.
Are there opportunities to exercise at Disney's Polynesian Village Resort?
Yes, guests have access to a pool and a fitness center during their stay.
Does Disney's Polynesian Village Resort have an airport shuttle?
Yes, Disney's Polynesian Village Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Disney's Polynesian Village Resort have airport transportation?
Yes, Disney's Polynesian Village Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Disney's Polynesian Village Resort?
Yes, dry cleaning and laundry service are offered to guests.
Does Disney's Polynesian Village Resort offer any business services?
Yes, guests have access to a business center and meeting rooms during their stay.