Hilton Orlando Buena Vista Palace Disney Springs
6,721 reviews
#241 of 370 Hotels in Orlando
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Room & Suite (921)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Orlando Buena Vista Palace Disney Springs
Updated 01/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#241 of 370 hotels in Orlando
Location
Cleanliness
Service
Value
Located within walking distance to Disney Springs with over 150 one-of-a-kind restaurants, boutiques and the best of Disney entertainment, the resort provides a contemporary oasis in a location second to none. Our lakefront hotel features stylish, modern guestrooms, two large pools with private cabanas, a Float Lagoon with beach entry that the entire family will love. Hilton Buena Vista Palace offers 5 dining options including a convenient grab-n-go market, poolside bar and grille with firepits, and hand-crafted cocktails and light bits in Sunnies lobby bar. As an Official Walt Disney World® hotel, our guests also enjoy shuttle transportation to all four Disney theme parks, and access to purchase Disney Theme Park tickets on-site or in advance online through our website. Resort guests also enjoy special Disney perks including Disney Extra Magic Hours benefit and Disney 60-day advance FastPass+ (NOTE: Extra Magic Hours and FastPass+ benefits are temporarily suspended). Your health and safety continue to be our top priority. Hilton has developed a global program introducing a new standard of hotel cleanliness and disinfection: Hilton CleanStay™ with Lysol protection. Hilton CleanStay builds upon Hilton’s already high standards of housekeeping and hygiene, where hospital-grade cleaning products and upgraded protocols are currently in use, to ensure our guests enjoy an even cleaner and safer stay from check-in to check-out.
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Full view
Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Free shuttle or taxi services
Business Center with Internet Access
Conference facilities
Parking
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Outdoor pool
Shallow end in pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Snack bar
Shuttle bus service
Car hire
Banquet room
Meeting rooms
Photo copier / fax In business center
24-hour security
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Bath / shower
Private balcony
Safe
Telephone
VIP room facilities
Wardrobe / closet
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Radio
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Lagoon View
Languages Spoken
English, Spanish
Location
Full view
84Good for walkers
Grade: 84 out of 100
84Restaurantswithin 0.75 miles
23Attractionswithin 0.75 miles
Contact
1900 E. Buena Vista Drive, Orlando, FL 32830-8432
Getting there
Rental CarsSee rental cars from $11/day
6,721Reviews379Q+A100Room tips
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Popular mentions
Starting with pros: location is very walking distance away from Disney Springs, the pool is nice and warm, lazy river for the kids, acceptable room space. Cons: the cleaning is max 3 stars. Garbage in the parking lot, near entrances, trash cans not emptied timely. Not very nice to see. Room cleaning is worse. Now with the virus, you have to ask every day for housekeeping, ask to change linen, etc etc. And what you ask for is not fulfilled. Stained sheets, dust everywhere. And guys please buy a decent vacuum cleaner! The carpets are filthy!!!!! Overall stuff kindness is low, seem they don't enjoy their job much. Only exception are guys in charge of the pool area. They have Hilton service level, thanks God! And the last con is package reception service, made by FedEx in the hotel. Not very accurate and pretty expensive too, comparing even to official Disney hotels. …
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Date of stay: December 2020Trip type: Traveled with family
Helpful
Hotel's Favorite
Came here in Mid October with my boyfriend and his two teenage daughters. We got two rooms that were connected on the 17th floor. Since we did not live far at all we arrived very early, and were very pleased we could check in early. We received bottled water and sun care products as part of our stay and use of the hotel shuttle. We also revived a $30 credit for each room for breakfast, keep In mind at the moment you only have one option on this resort, quick service basic pastries, breakfast sandwiches, Starbucks coffee etc. the property has two bars one in the lobby level, David is fantastic! They do offer a limited menu for food which was pretty good during dinner if you are to beat from the parks to leave the property. The pool bar is great as well, reasonable prices and a decent food menus selection as well. The highlight of this property was the float river! My boyfriend was in love with this. We have canceled our reservations at another property to come back to this one in November and December. The only feedback I’d give was the shuttles ran at very limited times, they even stopped an hours or so prior to some parks closing. Honestly pay the 11-15$ and take a Lyft back from the parks, way more comfortable to come and go at your own time. It would be nice to see more food options open as well. Disney springs is just a 5 min walk but make reservations for any meal unless you are cool with quick service! This is a great property and reasonably priced and well kept up. Looking forward to coming back.…
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Date of stay: October 2020Trip type: Traveled with family
7 Helpful votes
Helpful
Response from James Grosso, General Manager at Hilton Orlando Buena Vista Palace Disney Springs
Responded Nov 15, 2020
Dear AMK3000 Thank you so much for taking time to provide a review of your recent stay. I am so pleased to hear that you enjoyed your guest rooms, our lobby bar, Sunnies, and our awesome Float Lagoon pool. We very much look forward to welcoming you back soon!
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Our family visited for our Disney Fix in December. My husband is a Diamond Club Member. The hotel is situated nicely for our purpose. Upon check in, the front desk Gentleman advised that breakfast is available at their Citrus Restaurant. Due to Covid, we would be provided with a $30 a day allowance for the usual breakfast for 2. He advised that this amount would be credited upon checkout. Upon checkout, the front desk agent advised, oh not, that's no longer our policy and it didn't matter that we were told otherwise by their personnel at check-in. When we returned home, we contacted Hilton Honors. They merely called the hotel and talked to the front desk agent who said no we don't offer that - call accounting, but there's no one there until after 9 on Monday. There is no offer to follow up on our behalf by the hotel staff nor the Hilton Honors representative. All in all, a very disappointing experience.…
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Date of stay: December 2020
2 Helpful votes
Helpful
This hotel was very clean, friendly service and they did everything right. It is conveniently located to walk to Disney Springs and a 15 minute ride to all the parks. They were always accessible when we needed assistance. I highly recommend.
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Date of stay: December 2020
Value
Service
Helpful
Response from James Grosso, General Manager at Hilton Orlando Buena Vista Palace Disney Springs
Responded 2 weeks ago
Dear Danipadventures, I am delighted to learn that you had a memorable stay at our resort and that you especially enjoyed our incredible location just steps from Disney Springs as well as the personalized service provided by our team of hospitality professionals. I do hope we have the opportunity to welcome you again!
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+1
This hotel should not be listed as a four star; it’s worse than a motel. It’s shocking that this is a Hilton. Very disappointed at the condition of the rooms...rusty and beat up (see photos). Terrible cleaning service (the rooms and the facilities are dirty).
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Date of stay: December 2020Trip type: Traveled with family
3 Helpful votes
Helpful
Response from James Grosso, General Manager at Hilton Orlando Buena Vista Palace Disney Springs
Responded 2 weeks ago
Dear J5377FTmariel Thank you for your valued feedback. Our goal is to exceed your expectations by delivering an outstanding guest experience. I am disappointed we were not able to achieve this goal during your stay and would appreciate the opportunity to speak with you directly so that I may help restore your confidence in our resort. Your comments are valued and I look forward to the opportunity to speak with you. Sincerely, James Grosso General Manager
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PRICE RANGE
$162 - $364 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
buena vista palace hotel and spa, buena vista palace orlando, lake buena vista palace, buena vista palace hotel & spa
LOCATION
United StatesFloridaCentral FloridaOrlandoLake Buena Vista
NUMBER OF ROOMS
1011
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Claim Your Listing Frequently Asked Questions about Hilton Orlando Buena Vista Palace Disney Springs
Which popular attractions are close to Hilton Orlando Buena Vista Palace Disney Springs?
Nearby attractions include Disney Springs (0.6 miles), Luxury of Time by Diamonds International (0.7 miles), and World of Disney (0.4 miles).
What are some of the property amenities at Hilton Orlando Buena Vista Palace Disney Springs?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Orlando Buena Vista Palace Disney Springs?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Orlando Buena Vista Palace Disney Springs?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Hilton Orlando Buena Vista Palace Disney Springs?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hilton Orlando Buena Vista Palace Disney Springs?
Conveniently located restaurants include Chevys, Amorette's Patisserie, and Ghirardelli Soda Fountain & Chocolate Shop.
Are there opportunities to exercise at Hilton Orlando Buena Vista Palace Disney Springs?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Hilton Orlando Buena Vista Palace Disney Springs?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Orlando Buena Vista Palace Disney Springs offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Orlando Buena Vista Palace Disney Springs?
The staff speaks multiple languages, including English and Spanish.
Does Hilton Orlando Buena Vista Palace Disney Springs have any great views?
Yes, guests often enjoy the lake view available here.