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Marcy and Bianca at the bar were excellent! They were engaging and informative. They really knew the product (menu) and also had fabulous customer service. You truly left the bar feeling cared about. Job well done.
We had a quick overnight visit here before flying out early the next morning. We arrived early and were treated with warm cookies and bottled water for everyone. We took the room that was available so there wasn't a good view but the beds were...More
1 Thank lmrf2004
Response from Nicholas C, Assistant Front Office Manager at DoubleTree by Hilton Orlando Airport HotelResponded August 27, 2017
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Feedback like this truly makes our day better and we sincerely appreciate you're feedback....More
Arrived at airport and called to ask about shuttle. Told to wait at bay 3. Due to accent difficulties I triple checked. We walked down with all our bags to bay 3 which was non existent due construction. Walked back and called - oh yes...More
The staff made my stay and though it appeared a slightly older property it was kept in very good order. An overall great experience that could only be better if DoubleTree offered the reception and breakfast that so many others offer.
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I was impressed with the front desk staff - especially Andrew (who assisted getting transportation for me when no one else could) and Amanda.
I also misplaced a very important set of keys while there, and Myrna (who apparently oversees these things) found them quickly...More