Am unsatisfied guest with this Hotel.I checked in on Friday October 30th 2020 during the evening and the first thing I noticed at check-in was that the front desk attendant Robert didn't have the room I reserved.I was a little disappointed but I accepted what other accommodations given. the front desk offered me a room with two queen size beds non smoker no problem.once me and wife got to the room. the room was horrible there was rust around the picture frames.around the table the bottle table near the entry door the room was to cold there were no iron, no hand rags the towels were damp I called the front desk to have towels sent up the maintenance guy brought fresh hand rags.the second day me and wife left for the park and once we returned from our trip.we returned to our room and noticed that they didn't clean our rooms the place was a mess dirty towels were everywhere I was livid with the way things were going already.on top of that I left my watch in the safe when we left for the park earlier and that didn't work when I returned I typed in my pass code for which failed the maintenance guy had to come and assist me with that and he also brought more towels and sheets he said the safe needed batteries boy oh boy I was pissed I recommend that if you like a place at the hotel from hell then this is the place to be I'll never go back there to stay.…
We stayed at this Surestay the first weekend of September and had a great time!! Fun pool area and comfortable beds. Check in was easy and the staff was pleasant. Would recommend, loved the pizza place down the road!
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