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Walt Disney World Swan and Dolphin

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Walt Disney World Swan and Dolphin
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4,834 Reviews from our TripAdvisor Community

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Showing 4,411: English reviews
Reviewed 2 days ago NEW

Very nice property they've got here. I just got back from my trip yesterday. They first tried to put us in a room across the hall from both the ice machine and the elevator (that dings), but they gave us a different room after we asked. Overall the facilities and service were very good. The staff was very kind and...

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2Thank Amy O
Heathrow, Florida
Reviewed 2 days ago NEW

It is surprising this is a Starwood property, totally run down in all aspects. My wife checked us in and they put us in a non-renovated room with the worst view possible, even though I am SPG platinum. Valey "lost" my car, which was super fun. They charge a $25.00 resort fee for stuff that should be included, total garbage...

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3Thank Alex F
Sammamish, Washington
Reviewed 2 days ago NEW

I rented 3 rooms over Christmas for 6 nights and was pleased with the location, but the rooms need attention and the hallways outside the rooms need even more. I stayed at the Swan because I was told I would receive award points before I made reservations and three times at the front dest even though I booked at Costco....

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2Thank Ken J
Weston, Florida, United States
Reviewed 3 days ago NEW

We just spent 8 nights at the Dolphin. It was not a positive experience. We used about 70,000 points for this stay, and I am deeply regretting using them for it. We should have just remained at the Beach Club, where we spent our first 3 nights of our trip. First, some have mentioned it but it really needs to...

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1Thank Lisa S
Birmingham, Michigan
Reviewed 3 days ago NEWvia mobile

We have been to Disney annually and actually are an annual pass holder because we will have 3 visits this year. We decided to stay at the Dolphin this time because we would only be here for 3 nights and we are SPG hold members. We normally stay at The Boardwalk or Yacht Club. After check in, we went up...

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3Thank LSAB53
Dublin, Ireland
Reviewed 3 days ago NEW

Stayed at the Dolphin for 5 days around Christmas, and had a great experience. The large room had been renovated and I would say it was one of the most functional rooms I have had in years. I have stayed here at least 20 times over the years and it is a great option when visiting Disney. Walking distance to...

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Thank Mike741776 .
Detroit, Michigan
Reviewed 4 days ago NEW

We are major Disney geeks and visit at least once a year. We usually stay at the Polynesian or Beach and Yacht Club. This year we decided to try the Dolphin since it was located not too far from the Beach Resort. From check in to check out, it was a terrible experience. I had to wait over 45 minutes...

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2Thank Acb8694
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Please accept our sincerest apologies for your disappointing experience. What you have described is certainly not our standard and we would like the opportunity to take proper corrective action and enhance your experience. Please contact us at ReviewManager@swandolphin.com and include your complete reservation details and a copy of this review so that we can provide timely assistance.

Reviewed 4 days ago NEWvia mobile

Bathroom was dirty, too noise kids yelling and playing you can ear all noises include next door room, I do not recommend this hotel, and I tough was a Disney hotel but it's a Disney partner hotel, bed was ok you have to pay for parking $20 or $28 for valet on Disney hotel usually you parking your car with...

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2Thank Paulo P
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

Please accept our apologies for the disappointments you encountered with our Housekeeping service. Your experience has been shared with our Housekeeping Leadership team so that proper follow up with our team can be conducted. We appreciate you making us aware of these issues so that we can improve our guests’ experience. As the only Starwood/Marriott resort located on Walt Disney...

Haverdal, Sweden
Reviewed 4 days ago NEW

Bugs on our room. We got a new room. They moved our stuff and lost some of our clothes after laundry. Still no compensation after 1 months for lost clothes and for giving us a bad room(bugs) for 2 nights. The restaurants where all expensive.

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1Thank haverdalmange
WDWSDExecutiveOffice, Guest Relations Manager at Walt Disney World Swan and Dolphin, responded to this review

We apologize for the difficulty you have experienced and will be connecting with you via email.

Ontario
Reviewed 5 days ago NEW

This review is for the Swan hotel. A lot of other reviewers will point out that the Swan (and Dolphin) are not Disney resorts. This is accurate. Having stayed at a few Disney resorts in the past, I welcomed the "normal-ness" of the Swan hotel. You tend to get a break from the incessant "happiest place on earth" message you...

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2Thank BmD18
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Multilingual Staff
Official Description (provided by the hotel)
Walt Disney World Swan and Dolphin Resort is located in the center of Walt Disney World. Epcot and Disney's Hollywood Studios are just a boat ride or short walk away, with Magic Kingdom and Disney's Animal Kingdom Park nearby. Our hotel has free area transportation. We offer a unique blend of Disney benefits and Starwood amenities. ... more   less 

Additional Information about Walt Disney World Swan and Dolphin

Address: 1500 Epcot Resorts Boulevard, Orlando, FL 32830
Location: United States > Florida > Central Florida > Orlando > Lake Buena Vista
Price Range: $236 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Walt Disney World Swan and Dolphin 4*
Number of rooms: 2267
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Hotels.com, Starwood, Travelocity and Jetsetter so you can book your Walt Disney World Swan and Dolphin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Walt Disney World Swan And Dolphin Hotel Orlando
Walt Disney Orlando
Walt Disney Hotel Orlando
Swan Resort Disney
Disney World Swan Resort
Walt Disney World Swan Resort
Hotel Style:
#28 Spa Hotel in Orlando
#39 Top resorts Hotel in Orlando
#47 Luxury Hotel in Orlando
#117 Business Hotel in Orlando
#118 Romantic Hotel in Orlando
#142 Family Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Walt Disney World Swan and Dolphin staff and other travelers.
142 questions
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Questions? Get answers from Walt Disney World Swan and Dolphin staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't get a room near the ice machine and elevator!”
 of 5 bubbles 418amyo, 2 days ago | Read review
“You have to see your room to know if it is good because of the layout.”
 of 5 bubbles alexfN1341ED, 2 days ago | Read review
“Ask for an updated room.”
 of 5 bubbles 654lisas654, 3 days ago | Read review
“Premium studio, and a view”
 of 5 bubbles mike741776, 3 days ago | Read review
“Ask for a renovated room. (You probably won't get it because they will screw it up.) It's a very old hotel.”
 of 5 bubbles Acb8694, 4 days ago | Read review
5 of 5
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