I really enjoyed my stay here. The staff is amazing! I love that you can text the front desk with any questions. We were on the 2nd floor and our view wasn’t great. I may pick a different Hilton property next time only to have restaurants at a closer walk. I also wish there was a different pillow option. The pillows are really soft. But overall I enjoyed our stay!
The wife and I came for an anniversary getaway and loved every minute. This is likely our 5th time at this property and have always enjoyed it. I think it's a former condo building which makes it seem better built than basic hotel properties. The rooms are large and spacious as are the common areas. The pool is large and well designed with a nice and separate kids play zone. GM Erika and her staff are friendly and on top of everything. All the entertainment and dining on International Drive are a short uber ride. I'm sure we will be back.
My family of 4 had a great staycation for my Husbands birthday. We stayed for two nights & have already talked about coming back. everything was clean very clean, the room smelled great. lots of activities, easy access to pool side food and drinks, a splash park for the kids. We would def come back in future 10/10
We just returned home from a 5day/4night stay. Our stay was in a 1 br suite. The highlights were - friendly and accommodating staff(5 stars for them) , spacious rooms, cleanliness around the whole property was great. We were especially appreciative of the spacious bathroom since there were 4 of us. We got a lot of enjoyment out of the outdoor games (pool table, ping pong, corn hole) Location is pretty awesome for getting around town, most things we wanted to visit were within 15 minutes of the property, it’s just outside of the really busy areas while still being close to most things . The traffic nearby wasn’t bad at all. I’d expect that might be different if a large event is scheduled at the convention center across the street. The things that weren’t so great - during our whole stay, every time we tried to utilize the water slide, it was closed. The bed on the pull out couch was dreadfully uncomfortable unless you prefer a very firm bed. Only on the last 2 days, we had issues with hot water. Our room was in the second floor and it was explained to us that could was likely the cause for it taking quite a while to get hot water. If you smoke, there is only 1 designated section out front and away from the front lobby. We found it a tad inconvenient to have to use the key card in the elevators, especially if you’re Carrying stuff and have your hands full.…
Writing as an owner in HGVC. This place is nice but has more of a hotel feel than resort. This was our second stay here. They rent to teams competing in the area (volleyball) our week. There were unsupervised young teenagers everywhere. Several nights we just left the pool deck area. There were two nights we were able to enjoy the pool and hot tub while they were gone. Things the staff can’t fix but you should know; - elevators are very slow and in constant use. Only two of three were being used most of the time. - they rent to groups meaning there’s little owner perks staying here - except reserved pool chairs. - for the same amount of points you can stay at propertys that have washer and dryers in them. Our room was not ready on time and they addressed it appropriately and quickly. I have nothing but high marks for customer service. I want to really like this spot but I can’t see the value other than location to I-Dtive. If points were discounted and there was less of a hotel feel we might give it a try again.…
The team at Las Palmeras was amazing. They were responsive to almost everything we needed. For instance we thought we booked a room with an oven but we overlooked the details. The team went out and procured a toaster oven because our son ate only certain meals that needed to be toasted. Additionally the rooms were super clean and the pool had everything the kiddos wanted. The splash pad was really cool and the attendees at the pool kept everyone busy with activities for both kiddos and adults. The activity room was a plus on rainy days. Special thanks to Mel and Nadine who went the extra steps for our family.
We came on a road trip and ended booking at this awesome place. Honestly I’m not surprised because you will never go wrong with Hilton, however staff in this place is exceptional starting with Stewart at the tiki bar in the pool area who is very kind and friendly and makes the best Mojitos in the world!! Everyone here seems to genuinely love their jobs and you will always be greeted by any of the associates even if you just cross in a hall. Receptionists, bar man inside, housekeepers everyone have an amazing attitude towards their patrons even delivering warm extra blankets with 5 minutes notice at 11 pm at night!!. The location is also more than excellent since you have a lot of restaurants around the area that you can get to in less than 5 minutes drive. Congratulations to the management team of this location, you have done an exceptional job!!…
We had a great time during our 1 week stay in the 1 bedroom suite. Kids enjoyed the pool and amenities. Customer service was very good throughout our entire stay. Grounds well-maintained and suite was spacious and provided everything we needed. Hotel is located within 15-30 min proximity to the theme parks and restaurants.
We truly enjoyed our stay, the staff was friendly and extremely helpful, the room had more than enough towels and if we needed anything we were able to call down to the front desk and it was at our door within 15 min. The pool was beautiful and my girls had the best time. It is really a family friendly resort and only 15 min away from Universal and Disney. We had the best time.
Check in was welcoming, customer service rep went above and beyond to let us feel comfortable.The room clean, safe and the valet crew that worked that weekend were friendly. They went above and beyond excellent valet service!