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Best Western Plus Universal Inn

Traveler (183)
Room & Suite (264)
Dining (53)
Certificate of Excellence

About

#152 of 355 hotels in Orlando
Location
Cleanliness
Service
Value
Certificate of Excellence
Finding an ideal family-friendly hotel in Orlando does not have to be difficult. Welcome to Best Western Plus Universal Inn, a nice option for travelers like you. Free wifi is offered to guests, and rooms at Orlando Best Western offer a flat screen TV, a refrigerator, and air conditioning. During your stay, take advantage of some of the amenities offered, including a 24 hour front desk and newspaper. Guests of Best Western Plus Universal Inn are also welcome to enjoy a pool and free breakfast, located on site. For travelers arriving by car, free parking is available. While staying at Orlando Best Western, visitors can check out I-Drive NASCAR Indoor Kart Racing (1.5 mi) and St Jude Maronite Catholic Church (2.1 mi), some of Orlando's top attractions. While you’re here, be sure to check out some of the Italian restaurants, including Vivo Italian Kitchen, Red Oven Pizza Bakery, and Mama Della's, all of which are a short distance from Best Western Plus Universal Inn. Should time allow, Mako, Lake Eola Park, and Bill Frederick Park at Turkey Lake are some popular parks that are relatively easy to get to. Best Western Plus Universal Inn puts the best of Orlando at your fingertips, making your stay both relaxing and enjoyable.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Free parking
Breakfast included
Fitness Center with Gym / Workout Room
Business Center with Internet Access
Laundry Service
Multilingual Staff
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
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Value
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Visit hotel website
Hotel deals

Location

Full view
82Good for walkers
Grade: 82 out of 100
31Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
1,428Reviews
102Q+A
90Room tips
Traveler rating
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Popular mentions
Great location for visiting Universal Studios but after a long, hot day at the park the Air Conditioning in the room did not work well. No one got a good nights sleep. Also, i booked a toom with 2 queen beds and they were only double beds. Breakfast was not all that good either
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Response from BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn
Responded today
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 407-226-9119. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
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+1
Hotel's Favorite
This place has it all! Location, price, & service! The front desk staff was extremely helpful & friendly. When we arrived, we barely missed the last shuttle to the theme parks. Darn! But Universal studios is right down the street from the hotel. You can walk it, but its like a 10 or 15 minute walk. As the park is extremely large. But we opted to drive over to the park. The front desk understood, that we wanted to get to the park ASAP. So they said we could leave our bags there, & they'd hold our bags. Or we could come back after we done at the park. We chose the 2nd option. When returned they upgraded our room, because I was a Gold member. Sweet! The room is large enough to spread out and relax comfortably. The beds were perfect, I slept like a baby on them! The water for my bath, was nice & hot! Just how I like it, cuz I suffer from arthritis. Breakfast is good. They have a nice choice of items. The hot trays had scrambled eggs, turkey sausage links, & pancakes. Theres a make your own waffle station. Fruit, yogurt, pastries, and 3 kinds or cold cereals to choose from. Drinks are the usual coffee and decaf options. Orange, cranberrie, & apple are your juices. I personally LOVE this property! And I'd stay here in a heartbeat again. This place is WAY better then a Westin property that I'd stayed at in Ft. Lauderdale! Honestly I believe this Best Western, blew that place out of the water! Because of the convenience, price, and overall service I received! I highly recommend this place. Kudos to the staff, for treating me like family! You got a guaranteed repeat customer.
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Response from BWPLUSUniversal, General Manager at Best Western Plus Universal Inn
Responded Mar 27, 2019
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
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The property is in a great location if you are visiting Universal Studios or Disney. The free breakfast was fantastic with a lot of different options. It is an older hotel and is due for a serious renovation. The bathrooms and rooms are showing wear and tear. Overall it was clean and the staff was very friendly.
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Response from BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn
Responded 5 days ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
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Our stay on June 16th was a complete disaster. First room, 121, had the window fall out during a thunderstorm. They then moved us to room 205. Everything seemed fine until we returned from Universal to find about a hundred ants on the floor. We were then moved to room 206. I will say the front desk staff was very understanding. I asked to speak to the manager but was told he was not in. I sent an email to the general manager explaining what happened but he never responded. The front desk person did acknowledge that the email was received and I asked that the general manager respond, but I have not received a response yet. I cancelled another reservation at the hotel and moved us to a competitor's hotel. I would not recommend staying at this hotel.
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Response from BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn
Responded 1 week ago
Dear Robert Sandbo, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 15% discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation. Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 407-226-9119. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
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Stayed for 3 nights to visit Universal Studios. 2 shuttles to the parks in the AM and 2 in the evening to leave. Shuttles were always on time. Beds were comfortable. Shower heads need to be updated. The rooms were a bit tired. Hotel was clean, works were polite. The breakfast was sufficient but there really isn’t enough seating. It was hot and well stocked. The first night we struggled with the AC.... it kicked on and off all night and woke us up. Night 2 we set it to low and continual and we were fine. I would stay here again.
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Response from BWPLUSUniversal, Front Office Manager at Best Western Plus Universal Inn
Responded 2 weeks ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 407-226-9119. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Sam Jayswal General Manager Best Western Plus Universal Inn
Read more
Previous
PRICE RANGE
$105 - $174 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus universal hotel orlandobest western universal hotelbest western orlandoorlando best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Universal Inn
LOCATION
United StatesFloridaCentral FloridaOrlandoFlorida Center
NUMBER OF ROOMS
70
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