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BEST WESTERN PLUS Universal Inn

#109 of 338 Hotels in Orlando
Certificate of Excellence
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984 Reviews from our TripAdvisor Community

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Showing 693: English reviews
Pickering, Canada
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW via mobile

Has everything I need & I never have a problem.. They treat me great & it's perfect for what I do 😁😁 Sammy is the GM & the staff go out of there way to accommodate our needs .. Why would we go anywhere else.? Clean, convenient & nice 😁

Helpful?
Thank John B
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed in this hotel for 3 nights while visiting Universal Studios. The hotel is really conveniently located, just a 20 min walk from the gates. Free breakfast, free wifi, and spacious rooms meant we would definitely stay again. The price we paid represented good value for what we got.

Helpful?
Thank Deborah S
Kingston, NY
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I stayed at this hotel a year ago, and I am sad to say it is nothing like it was. It was (a year ago) a very great place. This year, not so much. Check in was very difficult. The front desk was not kind and tried very hard to make me look like an idiot every second she could.... More 

Helpful?
1 Thank bstnlvr070100
Karachi, Pakistan
1 review
4 of 5 stars Reviewed 1 week ago

I staying in this hotel from 25th July till 29th July. it was a lovely experience. the location is hotel is so nice that one can walk to Universal as it is just 15 mins walking distance. Hotel staff was really cooperative.Specially the GM Sam was really humble with Guests. Plus the Counter Lady Carla was really cooperative as well.... More 

Helpful?
Thank Asif1976
St. John's, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

My boyfriend and I chose to stay here for our second hotel during our trip to Orlando back in May 2016. Small, but comfy and clean rooms, with king sized bed, mini fridge, tv, FREE wifi, FREE parking, FREE hot breakfast (eggs, diy waffles, fruit, and a meat, cereal, bagels/toast etc.), FREE park shuttles, near a lot of restaurants, and... More 

Helpful?
Thank Shaleen K
Grove City, Ohio
Level Contributor
9 reviews
3 hotel reviews
1 of 5 stars Reviewed 3 weeks ago

Room was average but definitely not updated or renovated. Hotel staff was not friendly nor did they have any care for our concerns. Shuttle service was horrible! Inconvenient times, poorly marked stops at the parks and NO A/C in 90 degree weather!!

Helpful?
Thank blessedmomof42015
samjayswal, General Manager at BEST WESTERN PLUS Universal Inn, responded to this review

Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

New Hope, United States
1 review
4 of 5 stars Reviewed 4 weeks ago

If you are a value conscious traveler this is a 5 star hotel. If you are looking for high end resort style accommodations than this hotel is 2 stars. I am rating my stay 4 stars since we knew it was a value play from the beginning. The reason its not 5 stars (in the value hotel category) is due... More 

Review collected in partnership with Best Western

Helpful?
Thank Robert S
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

As a Canadian employee of this company. I choose this hotel for its location, it's 20 minutes from Disney World. It has many good restaurants located just steps from the hotel, the staff is friendly, the pool is refreshing, a little small but serves its purpose. I would of preferred to change my room but they where sold out, I... More 

Helpful?
2 Thank 346deannal
Cleveland, Ohio
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Our family stayed one night. VERY close to Universal. The hotel has a shuttle that drops you off at the park at select times. We used the shuttle for the morning but decided to walk back to the hotel because we finished earlier that the shuttle return time. Great breakfast, hot and cold items. Zero complaints.

Helpful?
1 Thank Practical1234
Maple Valley, Washington, United States
Level Contributor
46 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed here one evening in early July. It's close to Universal but I wouldn't consider walking to the park. We drove and paid to park. Since you will probably drive anyway...you might find something a little farther away to save some money. The hotel itself was quiet and clean. We were on the first floor and it was quiet... More 

Helpful?
Thank MVMom98038
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Free Parking
  • Free Breakfast
  • Laundry Service
  • Self-Serve Laundry
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Multilingual Staff

Additional Information about BEST WESTERN PLUS Universal Inn

Address: 5618 Vineland Rd, Orlando, FL 32819-7827
Location: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: $89 - $143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Universal Inn 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Best Western Plus Universal Hotel Orlando
Best Western Universal Hotel
Best Western Orlando
Orlando Best Western
Hotel Style:
#91 Romantic Hotel in Orlando
#102 Family Hotel in Orlando
#103 Business Hotel in Orlando
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