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Coco Key Hotel and Water Park Resort

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7400 International Drive, Orlando, FL 32819
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Coco Key Hotel and Water Park Resort
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2,129 Reviews from our TripAdvisor Community

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Showing 1,976: English reviews
Miami
1 review
2 of 5 stars Reviewed yesterday NEW

Place needs a total make over. It was dirty dingy looking. The restaurant was depressing. The only good part was the water slide area. The workers definitely didn't want to be there, & neither did we. We left a day early!

Review collected in partnership with this hotel

Helpful?
Thank Z4646YRmariac
Boston, Massachusetts
1 review
5 of 5 stars Reviewed yesterday NEW

Me and my kids stayed there it was so much fun the water park was great the rooms are great my kids can't wait to come back the price was great and the staff is very on point especially the housekeeper

Review collected in partnership with this hotel

Helpful?
Thank felixiav
Clermont
1 review
3 of 5 stars Reviewed yesterday NEW

While you don't need to leave property for food it is mediocre at best. The pool bar whips up some delicious frozen drinks. The staff is super friendly and helpful! There are plenty of life guards on duty, the water park is definitely the best part!

Review collected in partnership with this hotel

Helpful?
Thank 583tracib
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello 583tracib, Thank you for taking the time to provide us with a review. I apologize the food quality did not meet your expectations and I have shared this with the Operations Manager to review. I have also passed on your compliments to the Lifeguards--We take great pride in providing you with a clean, safe, and fun environment! We look... More 

Homestead
1 review
2 of 5 stars Reviewed yesterday NEW

Ice machine always empty I have to get the ice from the bar, overall experience 2 stars. Room service 2 stars Prices 2 stars Costumer service 2 service If I have to go again to Orlando I'll never stay again

Review collected in partnership with this hotel

Helpful?
Thank steyling
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello steyling, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology that we did not provide you the service or experience that you expected during your stay with us. I would like to discuss this in more detail so we can take immediate action to correct the areas you... More 

Bogota
1 review
2 of 5 stars Reviewed yesterday NEW

Customer service? Well, that concept is absolutely unkown in coco key! Long lines for checking in out, of course since there is only one person at the front desk. Making up the room? Upss. We fortgot sorry, but if you need toilet paper just let us know!! And a long Etc!

Review collected in partnership with this hotel

Helpful?
Thank giovannicS9387KA
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello giovannicS9387KA, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. Our goal is to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would... More 

Florida, United States
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Wow! My hubby and I brought our grandsons to play and stay at coco key for a 7th b'day gift and I am impressed. First a rain delay had the water park shut for our first visit but staffer, Danny, gave us a very detailed and personal tour. So very kind of him. We then played in the arcade for... More 

Helpful?
Thank Penny D
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello Penny D, Thank you for taking the time to write us a review. I have passed on your review to our Water Park Director to share with all of the lifeguards and so that Danny can be recognized for his excellence service. I hope you were able to make some lasting memories with us. We look forward to welcoming... More 

Lutz
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel rooms were not in the best shape. Toilet was leaking and so was the ceiling from the shower above us. Knowing what to expect I would still bring my family back again, it was really such a fun place to visit.

Review collected in partnership with this hotel

Helpful?
Thank stephaniekY2714OH
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello stephaniekY2714OH, Thank you for taking the time to provide us with a review. I apologize for any challenges that you encountered in the room and am thankful it did not impact your experience with us. Please know we have a team here 24 hours a day trained and dedicated to providing quick solutions for anything you may need. We... More 

Evanston
Level Contributor
3 reviews
1 of 5 stars Reviewed 2 days ago NEW

Hi, After making a reservation and receiving multiple emails leading up to our stay, I had high hopes for this hotel and waterpark. Unfortunately, they were dashed the minute we got there. It was one joke after another. We arrived early and tried to check in--I knew our chances were slim but we tried anyway. The rooms were not ready... More 

Review collected in partnership with this hotel

Helpful?
Thank KFessler3
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello KFessler3, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. Our goal is to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would... More 

Newry, United Kingdom
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

This is a terrible hotel. It's not clean, the staff are rude and unhelpful, the flooring outside the water slides area is treacherous and if you've the chance, BOOK SOMEWHERE ELSE. I had the misfortune to be booked into this for two whole weeks. It's in the very seediest section of the International Drive, conditions are remarkably unhygenic, the sheets... More 

Helpful?
1 Thank Vi5itor
CoCoKeyOrl, Front Office Manager at Coco Key Hotel and Water Park Resort, responded to this review

Hello Vi5itor, Thank you for taking the time to provide us with a review. I would like to offer my sincere apology for the challenges you faced during your stay with us. We strive to provide you excellent service from check in to check out and I am disappointed we were not able to meet that goal. I would like... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Family friendly hotel and water resort located near the major theme parks and shopping. Coco Key Hotel and Water Resort is Orlando's first canopy covered water park boasting fourteen flumes, featuring "The Boomerango," 60ft of thrill seeking adventure offering twists and turns until you splash into our heated outdoor pool. Coco Key offers a 6,000 sq.ft. arcade featuring over 50 of the newest and coolest video games and interactive gaming on the market today. Coco Key Hotel and Water Resort-Orlando offers 391 well appointed Guestrooms and Suites designed for your Orlando, Florida lodging needs. Amenities include free local calls, coffee/tea makers, self controlled air conditioning, 37" plasma televisions with ESPN, am/fm alarm clock radios. Additional amenities include complimentary transportation to Universal, SeaWorld, Aquatica and Wet n' Wild, complimentary area shuttle, kids club and daily activities. ... more   less 

Additional Information about Coco Key Hotel and Water Park Resort

Address: 7400 International Drive, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Price Range: $91 - $203 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Coco Key Hotel and Water Park Resort 3*
Number of rooms: 391
Reservation Options:
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Also Known As:
Coco Key Hotel And Water Park Orlando
Orlando Grand Hotel
Hotel Style:
#73 Business Hotel in Orlando
#132 Family Hotel in Orlando
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