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JW Marriott Orlando, Grande Lakes

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4040 Central Florida Parkway, Orlando, FL 32837-7662
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1916)
Room & Suite (492)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Orlando, Grande Lakes
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#112 of 366 hotels in Orlando
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
Enjoy a truly memorable luxury experience at JW Marriott Orlando, Grande Lakes. We welcome you to our Grande Lakes resort in Orlando, Florida, which sits in a superb location just moments from Orlando's best-loved attractions. Each of our nearly 1,000 hotel rooms and suites feature elegant decor and luxury amenities, including marble bathrooms and 24-hour room service. Pamper yourself at the onsite Ritz-Carlton spa, or tee off from our Greg Norman-designed golf course. Children will enjoy our Lazy River outdoor pool, as well as a host of special programs created just for them. Though you might be excused for not wanting to leave the resort, you should certainly take advantage of our prime location near Orlando's legendary theme parks. We offer shuttle service to Walt Disney World and Universal Orlando Resort - making it easy for your family to enjoy the best of the area.
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Room & Suite (492)492
Full view
Property amenities
Paid public parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Babysitting
Parking
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Outdoor pool
Fence around pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Poolside bar
Tennis court
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Park View
Hotel links
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Location

Full view
41Car recommended
Grade: 41 out of 100
18Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
3,811Reviews158Q+A100Room tips
Traveler rating
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Popular mentions
avatarjennie wrote a review Yesterday
Fort Lauderdale, Florida511 contributions60 helpful votes
Why so much closed? The parks are open the events are open, why do you have so much closed; why were are the only restaurants that you have open are all fried food. ? We don’t want fried food!! It is very disappointing to see that you are not in tune with your audience. We spend money to come to your hotel in the middle of a pandemic I’m very disappointed that you don’t even cater to your audience.
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Date of stay: September 2020Trip type: Traveled on business
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mmslms wrote a review Yesterday
Sarasota, Florida36 contributions23 helpful votes
We stayed for 3 nights. We appreciated the attention to COVID safety throughout the hotel, masks for everyone, cleaning high-touch areas, social distancing.. Beds are super comfortable. The Kitchen restaurant is outstanding . Enjoyed two great meals there! Sydney was an excellent server. Beware: a glass of "house wine" is $16. Yikes! In our member package, we received free self-parking and $25 nightly credit for use at hotel restaurants. Also, two free drinks. The lazy river was a great experience as always, with great service provided by Bobby. We drove to the parks (easy 20 minute drive) and paid parking there $25.00. Lots of good restaurants and fast food on the way home if you don't want to pay hotel restaurant prices. One significant complaint: Arrival with bed lights not working, no robes; addressed quickly. Went to Hollywood Studios next day and returned back after 10 hours to uncleaned room. Called front desk and was told that we needed “to request housekeeping for room”. And, that we had been informed at check-in. Not so. Last thing I expected at a JW Mariott. Using COVID as the reason for no housekeeping is crazy ... use disinfectant cleaners and wipes. The manager finally offered a $50 dinner voucher. Would rather have come back to the advertised BONVOY experience. Speak up if you have an issue and the staff will respond. Finally, hats off to Teddy, the bellman, whose joy and spirit made me smile as we left to go home.
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Date of stay: September 2020
Value
Cleanliness
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Response from Team Marriott, Agency / Consultant at JW Marriott Orlando, Grande Lakes
Responded yesterday
Dear mmslms, Thank you for your stay at JW Marriott Orlando, Grande Lakes and your warm compliments. We thoughtfully craft each visit with our service and inspiring surroundings. It is wonderful to know how much you liked our beds and that you had an enriching experience at Whisper Creek Farm: The Kitchen. We are especially happy to read that the devoted service provided by Sydney, Bobby, and Teddy surpassed your expectations. We also thank you for recognizing our efforts in maintaining a safe environment for our guests. However, we regret any inconvenience you may have experienced while you were here. Everything we do is in your best interest. We sincerely appreciate your loyalty and look forward to having the opportunity to welcome you back soon. Best Regards, Julie Hayes Assistant Front Office Manager
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Peggy wrote a review Sep 21
Pittsburgh, Pennsylvania31 contributions5 helpful votes
Check in was fast and easy. The rooms and resort are gorgeous. All of the staff were great. I love the in house Starbucks. Note: There is no housekeeping because of Covid. This is fine with me, but nobody told me. It’s better just to have front desk staff mention this so you aren’t disappointed coming back after a long day at the parks to a dirty room. I was able to use the Marriott app or stop by the front desk to request anything I needed. The Mobile key worked perfectly for my room, but didn’t work on the pool gate. Overall it was a really great stay and I would stay again.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Team Marriott, Agency / Consultant at JW Marriott Orlando, Grande Lakes
Responded 5 days ago
Dear 759peggy, Thank you for sharing your experience at JW Marriott Orlando, Grande Lakes. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. We devote our attention to craft and detail, and we are pleased knowing our elegant rooms, along with our tailored hospitality, enhanced your time with us. We appreciate the feedback and look forward to seeing you on your next visit to the area. Best Regards, Julie Hayes Assistant Front Office Manager
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a410traveler wrote a review Sep 9
Spring Hill, Florida161 contributions82 helpful votes
First self-parking costs $30. The lot is way the Hell and gone from the hotel entrance which makes for a long, sweaty hike up hill to the hotel. Valet parking is $40. This is classed as a convention hotel by Marriott which means no concierge lounge. Why that is so is a secret locked inside the minds at Marriott. The single king room (8023) was beautiful, large and airy with two windows that opened an inch or two to allow fresh air. The bath was well appointed but oddly enough while shampoo, shower gel and conditioner were provided body lotion was not. We were allotted 3 bath towels for two people I helped my self to an extra from the maid's cart. The bed was excellent, the carpet was fresh, clean and absent any telltale signs of wear. Primo restaurant offered very good food and drinks. We sat at the bar due to the fact that the concierge had told me that there were no more reservations available and this was at 4:45. The bar ambiance was terrific but the server was average at best. Due to the parking refuse to ever return to this property.
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Date of stay: September 2020
Rooms
Location
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Room Tip: Higher floors allow less pool noise.
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Response from Team Marriott, Agency / Consultant at JW Marriott Orlando, Grande Lakes
Responded 2 weeks ago
Dear a410traveler, Thank you for reviewing our hotel. We are pleased knowing your overall stay was enjoyable, and we also appreciate the recognition of areas where we can elevate our guest experience. We apologize for the inconvenience our parking situation caused, and we are grateful for your patience. We will use your feedback to improve and hope you will reconsider and stay with us again the next time you are in the area. Best Regards, Julie Hayes Assistant Front Office Manager
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Sonya C wrote a review Sep 7
2 contributions1 helpful vote
Booked this hotel to celebrate my birthday over labor day weekend with my family. We normally stay at the Hyatt Regency Grand Cypress, which we love, but we got a "seemingly" good deal on this hotel and it was closer to Universal Studios (which we had tickets for) so we gave it a go. The good: 1. Check in was easy and quick 2. Two free drink cards for pool bar 3. Beautiful hotel lobby and entrance 4. Seem to have a good selection of amenities and activities 5. Starbucks on property The Bad: 1. Valet staff was rude upon arrival once they realized we did not want to use the valet service. 2. Hotel charges an exorbitant amount of $30 per night + tax for self parking, which IMO is absolutely ridiculous since they do not have a covered/attached parking garage and you have to walk a very good ways from the parking lot to the hotel. I have a disabled son so for us this was extremely inconvenient, especially for the price. 3. Hotel has a lazy river but only allows 2 complimentary rafts per room number. Each additional raft is $5 + tax. Ridiculous if you have a bigger family. I started to feel like they nickel and dime guests for everything here. 4. No sushi bar (closed due to COVID), but other restaurants were open?? Didn't make a lot of sense. 5. Dining options seemed convenient, however very pricey (go figure) and service took forever. Over an hour to get food. 6. Absolutely NO SUPERVISION at the pool. At one point there was a rowdy family in the pool allowing their children to do backflips into the lazy river as people were trying to relax and float past. This went on for at least a half an hour or more with not one employee ever noticing or doing anything about it. Several guests were very annoyed. The Ugly: 1. Hotel room size is tiny for what you're spending. Room definitely felt cramped and we only had two adults and one young child. 2. There were items left in the safe that seemed like marijuana oil or CBD oil. Thought that was gross. 3. Upon entering the room we were hit with a very strong smell that just smelled like grandma's perfume. It didn't leave the entire time we were there. Nauseating. 4. The worst was when we pulled out the couch bed to find a terrible quality mattress that had blood stains on it!! This is where my 5 year old was to sleep. I called front desk and they offered to send a roll away bed up (normally an upcharge of $20 per night), so I said fine. We got the roll away and it worked however now the room was even MORE cramped! They also offered to switch our rooms but again at 9:30 at night with a special needs son that was the last thing I wanted to do after being at the park all day. Also there were no extra sheets, pillows or blankets for the couch bed in the room - they had to be requested from the front desk at 9:00 p.m. once I realized they were not there. My family and I travel to Orlando often as we only live a short distance away and we love going to the parks. We have stayed at several different Orlando resorts (Marriotts included). This Marriott was a complete disappointment and I will not be staying here again. I would have been even more disappointed if I had paid the normal rate. My final advice - stay elsewhere.
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Date of stay: September 2020Trip type: Traveled with family
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Response from Team Marriott, Agency / Consultant at JW Marriott Orlando, Grande Lakes
Responded 2 weeks ago
Dear Sonya C, Thank you for taking the time to provide us with feedback and allowing us an opportunity to improve. Please email me your contact information at julianne.hayes@marriott.com as I would like personally obtain details regarding your experience to ensure this does not occur again in the future. Best Regards, Julie Hayes Assistant Front Office Manager
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Previous
PRICE RANGE
$194 - $723 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott orlando grande lakes hotel orlando, marriott orlando grande lakes, orlando marriott
FORMERLY KNOWN AS
JW Marriott Orlando Grande Lakes
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
1000
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Frequently Asked Questions about JW Marriott Orlando, Grande Lakes
What are some of the property amenities at JW Marriott Orlando, Grande Lakes?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Orlando, Grande Lakes?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Orlando, Grande Lakes?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Orlando, Grande Lakes?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to JW Marriott Orlando, Grande Lakes?
Conveniently located restaurants include Highball & Harvest, Primo, and The Lobby Lounge.
Are there opportunities to exercise at JW Marriott Orlando, Grande Lakes?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Orlando, Grande Lakes?
Yes, dry cleaning and laundry service are offered to guests.
Does JW Marriott Orlando, Grande Lakes offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to JW Marriott Orlando, Grande Lakes?
Many travelers enjoy visiting City Hall (9.9 miles).
Does JW Marriott Orlando, Grande Lakes have any great views?
Yes, guests often enjoy the park view available here.
Is JW Marriott Orlando, Grande Lakes accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.