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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 11/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Orlando, Grande Lakes
Updated 11/02/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#161 of 389 in Orlando
Location
4.2
Cleanliness
4.6
Service
4.4
Value
3.9
GreenLeaders Silver level
Make your Florida escape extraordinary at JW Marriott Orlando, Grande Lakes. Our luxury resort at Grande Lakes is located on a lush, 500-acre property and is ideal for exploring Orlando attractions like Walt Disney World or Universal Studios, or for relaxing poolside in the Florida sunshine. Relax in modern rooms offering luxury bedding, 65-inch HDTVs and views of our Florida resort. Make a splash at our outdoor pool complex, including a lazy river, or try our challenging 18-hole golf course designed by PGA great Greg Norman. Select from enticing in-house dining options, from Italian fine-dining at Primo to a farm-to-table menu and craft beer at Whisper Creek Farm.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Vending machine
Golf course
Tennis court
Bowling offsite
Patio
Walking tours
Video game console
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Air conditioning
Desk
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English, Spanish
Location
Full view
41Car recommended
Grade: 41 out of 100
16Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
Contact
4040 Central Florida Parkway, Orlando, FL 32837-7662
Getting there
Rental CarsSee rental cars from $10/day
3918Reviews177Q+A100Room tips
Reviews
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Most Recent
An inexperienced traveler, may rate this resort higher, but those of us who are far more experienced travelers are far more discerning in our review. Any potential Guest---should be exercise caution, before reserving rooms at this property in 2022. We definitely would like to encourage experienced travelers to avoid this property during balance of 2022. Wife and I are retired, late 60s, and travel extensively. We are extremely familiar with JWMarriott, St Regis, Westins, and Ritz. Additional experience with Fairmont, Hyatt, Four Seasons, The Cove. Net: our +100 days per year, across a wide swath of Resort Brands, provides our backdrop, to our review of this property. Read my February Reviews about visits to Marriott Wailea and Westin Maui and you will see how complimentary we can be toward properties that truly deliver what they promise. JWMarriott Grande Lakes did NOT deliver. Shame on us, for not reviewing TA Reviews ahead of our visit. The property has massive construction underway for a new kid pool area. Gone are any moments of tranquility; the construction noise from earth moving equipment, made it difficult to talk at poolside. Separately and even more of a "show-stopper" is the fact that the "return water jets" that service the JWM Lazy River were not working. It is not a Lazy River; you have to paddle yourself thru it; waterfall features were also turned off. We got suckered into a reservation, after reading about the pool and lazy river; we had just returned from Nassau Atlantis, and thought---wow, let's check out this resort's marketed pool features. After all, it is a JWM! So, a tranquil, relaxing time, on the river, was not delivered. Instead the noise levels were unacceptable. We do not know why the LR jets were turned off, but since multiple sidewalks were also blocked---one can assume it all had to do with construction. A separate note: many of the sidewalks, against the lake area, have sunken or broken pavers---making it dangerous for Sr Citizens. There were a lot of potential trip hazards in the area. The Resort Management folks, will advise you that they send "text messages" regarding pool construction. Note: we got a text message, after we had already departed and it did NOT tell us that we would be subjected to massive construction noise level. The Resort did offer the chance to visit pool at Ritz (neighbor resort), but the pathways to the Ritz were blocked and it is a pretty good hike. Finally, I found multiple interactions with JWM Grande Lakes Associates, lacking versus fully trained staff. Our check-in was marred; our room key was NOT set up for Self-Parking, requiring us to be lectured by security; we were instructed to return to front desk. Same Front Desk asked for my CC to be put on file; I politely informed the Associate that it was already on file, because prior to walking into the lobby----the hotel had already charged my CC. Poor gal, did not know what to say. The Associates who work at entry of the Breakfast Restaurant, spent a lot of time looking at their iPad for a table for two. Finally on both days---we were walked into a virtually empty restaurant and seated. Somewhere in the JWMarriott Associate training manual is a reference for "addressing and serving guests". This JWM hotel has not afforded all of their associates this training. Show Stoppers: Massive Construction; non-working lazy river. We requested that they resort refund us the "$40 per night resort fee". Our request was denied. Nuisance: untrained associates, who seem uninterested in premium customer service; no hot water on 17th floor. We don't think we will be back at this property; there are just too, too many alternatives to consider. We hope our review/insights will help you make the right personal decision on this property.…
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Date of stay: May 2022
Location
Service
Sleep Quality
Room Tip: ask for a room with Hot Water
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1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded 5 days ago
Good Day, Thank you for sharing your feedback, our apologies for any inconvenience you experienced during your stay. Please send us a private message with your personal contact information so we may investigate and assist you further. Best Regards, Abby Danowitz Assistant Front Office Manager
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Christy Pleasan... C wrote a review May 13
Mount Pleasant, South Carolina270 contributions67 helpful votes
+1
Traveling with my husband in Orlando, I have been treated to breakfast at the JW Marriott’s Citron breakfast each morning. Where do I start? Whether you are a high protein eggs, sausage and bacon lover, or you have a sweet tooth (oh my goodness you are going to be happy), or like me you want really healthy but satisfying fare (avocado toast, home made smoothies, yogurt etc) you are going to be in heaven! Margaret the hostess greeted us most mornings with a fantastic smile! All the staff are so kind and so attentive including our waitress Ruth who knew what we wanted after the first day and had it at the table quickly. This is not something I expect and it is something that truly felt comforting… We understand that this hotel is still struggling to get enough staff and yet the people that took on the jobs they need all had such professionalism and kind attentive smiles. Lastly, A large glass of fresh squeezed Florida orange juice and wonderful Italian coffee and the best homemade oatmeal I’ve had in ages, made it all so invitingly luxurious. You bet I wanna come back here…. …
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Date of stay: May 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded 2 weeks ago
Dear Christy Pleasan... C, Thank you for your wonderful review about your experience at JW Marriott Orlando, Grande Lakes's in-house restaurant. We are delighted to know that you and your husband were able to start your mornings in Orlando with a visit to Citron, An American Brasserie, serving hearty American classics as well as fresh-baked pastries. We will surely relay your compliments to Margaret and Ruth for the exceptional service they provided. It was a pleasure hosting you both, and we are excited to see you again soon. Best Regards, Abby Danowitz Assistant Front Office Manager
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The property is lovely. However, this is a very expensive place to stay, eat, and drink. what they don't tell you while making a reservation is that the property is under construction. the pool deck is a mess and blocked off in several places. The waterfalls and jets for the lazy river aren't working. The room present well and the beds are comfortable. however, the A/C did not work properly. I finally cranked it down to 62 degrees.... nothing it never got cool. The hallway is cold. I was literally thinking about sleeping with the hotel door open. the TV remote, fairly minor issue, wouldn't control the power or the volume to the TV. very aggravating. overall I was rather annoyed considering the cost. $40 per day for amenities fee, even with all of the construction going on. $34+ per day for parking, really absurd! When you add all of the costs together, I was really left feeling completely ripped off. Ddoubtful I will ever return.…
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Date of stay: April 2022
Location
Service
Sleep Quality
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded 3 weeks ago
Dear N5438UUericw, Thank you for choosing our hotel for your visit to Orlando. We are genuinely sorry for not meeting your expectations. We are passionate about crafting a distinctive, seamless experience for each guest, and we are disappointed to know this was not your experience. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Best Regards, Abby Danowitz Assistant Front Office Manager
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Trip advisor has been such a valuable resource I wanted to contribute. I’ve stayed here before for work conferences but first time as a vacation. We are wrapping up a 5 night stay and it has been wonderful. Hotel upgrades are mostly complete and the main areas and rooms are new and modern. Pools are open and the 10% remaining renovations are hardly noticeable and behind walls. Lazy River is open but current isn’t working but with all the people going the same direction… you get current!. Nice large pool area with live musics all weekend. Restaurants have been outstanding, staff friendly and accommodating. Ritz Carlton golf practice area and staff amazing. Course was really nice but very wet from recent rains. Nice tennis courts. Great fitness center with everything you could need. The resort fee and valet is really pricey and I’m not thrilled with that but all in all no complaints.…
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded Apr 19, 2022
Dear CTgolferdad, Thank you for returning to JW Marriott Orlando, Grande Lakes, for your family getaway. It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat yet are still just a short distance from Orlando's exciting attractions. We value your feedback and look forward to your next visit. Best Regards, Abby Danowitz Assistant Front Office Manager
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Our family decided to stop for a night on the way home from spring break. Everything from check in to the water park to dinner was outstanding. The staff was very friendly and attentive. The property is beautiful and while there was some construction on new water slides it didn’t bother us a bit. We will return and spend more time.
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded Apr 17, 2022
Dear GabbyCharlotte_NC, It is always exciting to hear from our guests, and we are pleased that we exceeded your expectations. We focus on giving each guest an enriching experience with inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat yet are still just a short distance from Orlando's exciting attractions. It was our pleasure serving you and your family at JW Marriott Orlando, Grande Lakes, and we look forward to seeing you again soon. Best Regards, Abby Danowitz Assistant Front Office Manager
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Zero stars! JW Marriott- Grande Lakes ruined my family's first post-Covid vacation. We selected Grande Lakes for several specific reasons. Less than a week before our arrival date, I received a poorly written email at 10:58p telling me my room was "relocated" to a different Marriott due to "delays with room renovation". I thought the email was spam due to the writing. I quickly called Marriott to inform them they'd been hacked and someone had access to my reservation info. When I called the hotel, I was told my reservation had been cancelled for an unknown reason. I spoke with 3 different people that night (and into the early morning hours of the next day), but no one could explain what happened. Each person I spoke with assured me they’d fixed the problem and my reservation was reinstated without issue. I even received an updated reservation confirmation, although the price had been increased by $600 for the (now) lakefront view I didn’t ask for. I was assured I wouldn't be charged the difference. The Marriott Bonvoy loyalty rep I spoke with (person #3 who kept me on a nearly 30-minute hold) was the final one to assure me everything was fine. She said I'd receive a new confirmation directly from the hotel with the corrected price. The next morning, I hadn't received anything, so I called the hotel again and spoke with person #4. She said the reservation showed cancelled again. What?! I'd spent hours on the phone past midnight just a few hours ago. Person #4 wasn't sure what happened to the reservation, but, after a while, told me she'd fixed the problem and my reservation was fine. I explained how upsetting the entire situation had been and how I couldn’t trust that everything was okay because she was person #4. She assured me she'd fix the price and would send the updated confirmation in 10 minutes. A couple hours later, I get an email from person #4 saying she was able to confirm the original email (the poorly written one) was, in fact, correct and my reservation had been relocated to a different Marriott location. Now, I'm back at square one. Not one time did anyone say there are no rooms available at the property- remember they'd upgraded my room to a lakefront view. After several back-and-forth emails with an Assistant Front Desk Manager (Tricia and the writer of the original email), I was basically told there was nothing they could. I told her that was not acceptable and she eventually came back to say she would allow me to keep the original reservation at Grande Lakes vs. the relocated reservation at World Center. Who just relocates a family's hotel location? Obviously, the room renovation excuse was a lie because each person I spoke with kept reinstating the reservation. To make matters worse, when I asked for a confirmation from Tricia after she “allowed” me to keep my original plans, Tricia told me there wasn't one- I needed to use one of the numbers Marriott Bonvoy had already told me was no longer valid. So, I was supposed to trust this email chain with the cancelled, non-valid reservation number as I traveled to Florida from out of town. Not happening. I told Tricia to cancel the room altogether. After all the hours spent on phone calls and emails with 5 different people, random cancellations, random reservation modifications, and false assurances that everything was okay- I do not trust anyone’s word at Marriott. Our planned vacation led to a stressful situation for something that was supposed to be fun. I spent several hundred dollars making last minute plans, didn't get to see my family, didn't get to our planned activities all because of this debacle! Marriott- your service was deplorable and I truly hope you do not cause such grief for any other families.…
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Date of stay: April 2022
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded Apr 12, 2022
Good Day, Thank you for sharing your feedback, and I sincerely apologize for the opportunities you experienced with your reservation. Please send us a private message with your personal contact information so we may investigate and assist you further. Best Regards, Abby Danowitz Assistant Front Office Manager
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Just about to leave after a fantastic week here for a work conference in OCC . Our Room was newly renovated. It was very spacious and beautifully decorated and overlooked the pool . The breakfast in Citron Restaurant was delicious and there is a coffee shop and starbucks for a quick breakfast on the go . The level of service from every staff member was 5 star . The pool has fully reopened but the lazy river is currently not operational . I’m so sad to be going home !
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Date of stay: April 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded Apr 9, 2022
Dear jenniferpM5538CM, Thank you for being our guest and for writing such a generous review. We are delighted that our inspired service and surroundings exceeded your expectations and that you particularly loved your pristine accommodations and breakfast. We are pleased your business visit was such an enriching experience, and we would love to welcome you back to enjoy more of what we have to offer. Our resort features delicious dining options, an 18-hole golf course, spa treatments, and much more. Thank you again for choosing the JW Marriott Orlando, Grande Lakes, we eagerly look forward to hosting you soon again. Best Regards, Abby Danowitz Assistant Front Office Manager
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My wife is here for a conference. The pool is being renovated, so guests have to go to the Ritz' pool next door. It is much smaller and must handle all guests from two massive hotels. The noise of the Marriott renovation is very loud. We are on the 7th floor overlooking the project. See picture. Added to this, the hotel turned off the water to our room for 6 hours today. So, I filled up the bath tub and am using a wastebasket to fill the toilet cistern.
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Date of stay: March 2022Trip type: Traveled
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded Mar 19, 2022
Good Day, Thank you for sharing your feedback, our apologies for any inconvenience you and your wife experienced during your stay. Please send us a private message with your personal contact information so we may investigate and assist you further. Best Regards, Abby Danowitz Assistant Front Office Manager
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It’s tough to tell why the pool isn’t done, but it’s not done and by the look of everything there won’t be a pool or spa area anytime soon. Very problematic when it is Spring Break week. There is a pool at the Ritz, but it’s more for lounging and a ten minute walk - not the best with young kids. The restaurants were good, service was extremely attentive and the rooms were clean. The clear negative was the WiFi would go out consistently - it was off for 7 hours one night. Tough to be efficient with that type of issue constantly popping up. Let’s chalk up the pool to COVID or really bad planning and maybe next year a more complete review can occur.
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Date of stay: March 2022Trip type: Traveled
1 Helpful vote
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded Mar 9, 2022
Dear CLEShawn, Thank you for staying with us during springs break and for taking the time to share your review. We are glad to know you were pleased with our refreshing accommodations and on-site restaurants, as well as with the intuitive service provided by our associates. However, we regret the frustration you experienced. Due to labor shortages and supply demand, we have experienced a few setbacks in our re-imagining of our JW Pool and Lazy River. We appreciate your patience and feedback. Furthermore, we are sorry for the issue with our internet connectivity. We are working with our provider to make sure our connection is operating as it should. We would welcome another opportunity to show you our elevated look on your next visit to our beautiful city, and we wish you all the best with your travels. Best Regards, Abby Danowitz Assistant Front Office Manager
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Stayed here for business conference this past week. This JW is connected to a Ritz Carlton and they share a fitness center. Room was clean and nice size and housekeeping happened daily as well a turn down service. Issues - I was happy to get my mobile key to bypass the front desk however, when I tried to access the gym, did not work. Had to go get a regular key? No mention of this anywhere. The gym was very clean and had good amount of equipment and weights I received a text message while on the plane that the pool at the JW would be closed - and I could use the Ritz’s. That pool Was pretty long walk.
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Date of stay: March 2022Trip type: Traveled
2 Helpful votes
Helpful
Response from Team Marriott, Guest Services / Front Office at JW Marriott Orlando, Grande Lakes
Responded Mar 4, 2022
Dear John B, Thank you for taking the time to write a review while you were here for a business conference. We are pleased to know your overall stay was enjoyable, and we also appreciate the recognition of areas where we can elevate our guest experience. We will use your feedback to improve and hope you will consider a return visit so we can show you our devotion to giving each guest a premium, authentic experience. Best Regards, Abby Danowitz Assistant Front Office Manager
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PRICE RANGE
$382 - $609 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott orlando grande lakes hotel orlando, marriott orlando grande lakes, orlando marriott
FORMERLY KNOWN AS
JW Marriott Orlando Grande Lakes
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
998
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Claim Your Listing Frequently Asked Questions about JW Marriott Orlando, Grande Lakes
What are some of the property amenities at JW Marriott Orlando, Grande Lakes?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Orlando, Grande Lakes?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at JW Marriott Orlando, Grande Lakes?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Orlando, Grande Lakes?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Orlando, Grande Lakes?
Conveniently located restaurants include Highball & Harvest, The Lobby Lounge, and Whisper Creek Farm: The Kitchen.
Are there opportunities to exercise at JW Marriott Orlando, Grande Lakes?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Orlando, Grande Lakes have an airport shuttle?
Yes, JW Marriott Orlando, Grande Lakes offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Orlando, Grande Lakes?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott Orlando, Grande Lakes?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Orlando, Grande Lakes offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Orlando, Grande Lakes?
The staff speaks multiple languages, including English and Spanish.