We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

JW Marriott Orlando, Grande Lakes

Enter dates to see prices
Traveler (2117)
Room & Suite (384)
Videos (1)

View prices for your travel dates

Hotel direct offer!Earn Marriott Bonvoy bonus points on each stay
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.

About

#151 of 381 hotels in Orlando
Location
4.2
Cleanliness
4.6
Service
4.4
Value
3.9
GreenLeaders Silver level
Rest easy at JW Marriott Orlando, Grande Lakes. Our hotel in Orlando, Florida, is located near Walt Disney World and Universal Studios. After a busy day, unwind at our outdoor pool complex, including a lazy river, or enjoy on-site dining at Primo and Whisper Creek Farm.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children Activities (Kid / Family Friendly)
Paid public parking on-site
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Fence around pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Vending machine
Golf course
Tennis court
Fishing
Patio
Video game console
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Air conditioning
Desk
Safe
Telephone
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Show more
Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Park View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay

Location

58Somewhat walkable
Grade: 58 out of 100
17Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
See what other travelers are saying
  • Patty M
    Manhattan Beach, California29 contributions
    Respite from the Disney Madness
    Our friend recommended this hotel and we could not have been happier. We are from LA, home of D-Land and did not need to combat Disney craziness. You get the lazy river at the JW and when you want a more quite resort feel, you can use the Ritz pool that is surrounded by calm and palms. I found the food at the Kitchen and the buffet at Citron terrific. The Kitchen had great deviled eggs, and a cheddar cheese/tomato bisque entree that was perfect when you first arrive after a long flight. The breakfast buffet was extremely good, when you just want half an eggs benedict and salmon lox bagel with all the fixings, with tender, buttery biscuits with sausage gravy, and a cheddar/scallion scone and more! It was excellent. They also have a town car service that is on site, it's faster, cheaper and nicer than uber or a taxi. We went to ESPN and Disney Springs which were about 15 minutes drive away, same with airport. The rooms were typical of a JW, the carpets at both the JW and Ritz could use updating but overall, I would return and it was a very enjoyable weekend. Orlando is a different planet--orbiting around Disney Madness, but if you want a resort setting that is similar to Palm Desert, this is it.
    Dear mcpatty1, It gives up immense happiness reading your praises about your stay at the JW Marriott Orlando, Grande Lakes. We are pleased you had a relaxing and enriching experience with us and loved the quality breakfast we serve as well as dining at our restaurants, Citron, An American Brasserie, and Whisper Creek Farm: The Kitchen. Moreover, we are also glad you liked our convenient location and shuttle services to different attractions in the area. Thank you for the gracious rating, and we look forward to seeing you again the next time your travels bring you to the city. Best Regards, Jamie Caraher Resident Manager
    Written February 19, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2020
    Written February 18, 2020
  • Cats2021
    San Francisco, California12 contributions
    Orlando vacation
    We were very pleased with the JW. Beautiful grounds, great pool, attentive and friendly staff. The activities available kept our kids busy, there was always something to do, and as a family we especially enjoyed renting canoes and kayaks! We stayed five nights and were told that housekeeping was on request only. That was fine with us, as any time we requested fresh towels they were promptly delivered to our room. The only reason I am knocking a star is because we wanted to use the laundry room and it was impossible to find a change machine or even change from the front desk. The front desk agents went out of their way to find change from the gift shop, restaurants, they even called over to the Ritz Carlton. At minimum, major hotels should have change for a $10 bill if a guest would like to use their laundry facilities. Overall though, a very nice stay, we hope to return in the future.
    Dear cats2021, We appreciate you choosing us and providing valuable feedback about your stay. Thank you for mentioning how much your family enjoyed the recreational activities we offer at our resort. However, our goal is to have each guest leave richer than when they arrived and know our commitment to craft and detail. We want to extend our apologies for not meeting this goal, and we hope you will give us another opportunity to provide you with the seamless experience you should always expect from us. Best Regards, Julie Walsh Front Office Manager
    Written July 9, 2021
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: June 2021
    Traveled with family
    Written July 8, 2021
  • AdventureDad
    6 contributions
    Spectacular Property, Mediocre Rooms
    Stayed for two nights with my family, which includes two teenagers. We barely left the property thanks to the plentiful amenities, which included excellent JW and Ritz pools (each with a different vibe), a real mountain biking trail (bike rental included in resort fee), kayaks (also included in resort fee), tennis, and many games both indoor and outdoor. We ate at the Kitchen and had the breakfast buffet, and both were excellent. The fireworks on Sunday night over Presidents' Day weekend were spectacular. Proximity to the airport and Disney are quite good. We visited Disney Springs, which was only 15 minutes away. We also appreciated that there's a Walmart nearby and some excellent (and very affordable) restaurants in the plaza next to the Walmart, especially ShouFi Mediterranean Grill which had amazing middle eastern food. The addition of resort fees at Marriott properties continues to aggravate me. At least we got value for our money, thanks to our use of the amenities. But $30 for self parking on a huge property in Orlando? C'mon guys, that's just egregious. On the negative side, though our room had a beautiful view over the lake and pool, it was looking rather worn. The furniture is dated, the carpet is really showing its age, and one of the windows was fogged with internal condensation between the window panes; the other window desperately needed an external wash. If they renovate the rooms, we'll definitely be back.
    Dear AdventureDad, Thank you for being our guest and for writing such a generous review. We are delighted that our fantastic location and surroundings exceeded your expectations and that you and your family particularly loved all the exceptional amenities we have to offer. We are grateful for the valuable feedback, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We look forward to your next visit. Best Regards, Jamie Caraher Resident Manager
    Written February 22, 2020
    This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
    Date of stay: February 2020
    Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3992Reviews189Q+A100Room tips
Traveler rating
  • 2,258
  • 1,074
  • 368
  • 157
  • 135
Time of year
Traveler type
Language
  • More
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Most Recent
akp25 wrote a review Sep 5
Naples, Florida35 contributions38 helpful votes
Really a phenomenal property. It is a huge property with lots to do, so you would have no need to leave except for the food options. They have several places to dine while at the resort, but really no vegetarian options except for salads. The staff was very kind and offered to change the dishes to suit our needs, but it really tasted like a dish with ingredients removed. With so many options available these days, I was really disappointed that this 4 star hotel (and 5 star property connected- the Ritz) with two Michelin reviewed restaurants would not offer vegetarian options at the restaurants. Not only that, but when we did alter a dish to be vegetarian, the price was the same and it was really lacking in flavor — very much a meal prepared as an after thought. I hope this is something they change soon. Other than this I really enjoyed the resort and would highly recommend.
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded 2 weeks ago
Dear akp25, Thank you for taking the time to review our hotel, JW Marriott Orlando, Grande Lakes. We apologize for the issues you experienced in our restaurant, and for not meeting all of your expectations. We value your feedback as we are continually striving to elevate our guest experience. We appreciate you mentioning how much you enjoyed the inspired service at our award-winning hotel. Located on 500 beautiful acres, we provide a quiet retreat, yet are still just a short distance from Orlando's exciting attractions. We are grateful for your recommendation, and we look forward to seeing you again soon. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Roshell R wrote a review Aug 2023
1 contribution
JW Marriott it an amazing property! The rooms are beautiful and the beds were very comfortable. We stayed in a pool view suite, and our friends had a pool view king room. The lazy river pool was so relaxing and fun! We were lucky to enjoy 2 days in one of the big cabanas. If you can, I highly recommend renting one. The staff were so accommodating and friendly. They made us feel very special. The excursion to see the property was relaxing and informative. When visiting Orlando definitely stay here!
Read more
Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded 3 weeks ago
Dear roshellr900, Thank you for celebrating your birthday with us at JW Marriott Orlando, Grande Lakes. We are delighted to hear how much you loved our property and your suite, and that you enjoyed floating down in our lazy river as well. We are also grateful for your compliments about our associates. We have an exceptional team whose top priority is making sure every guest has a personally crafted and immersive stay, so we look forward to sharing your compliments with them. We appreciate the kind remarks as we are always striving to provide each guest with a distinctive experience so they can leave richer than when they arrived. It is always a joy to see our guests are excited about returning; we look forward to it. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter H wrote a review Aug 2023
San Francisco, California2 contributions3 helpful votes
By far one of the most underwhelming and disappointing experiences in some time. I have stayed at JW Marriott properties and Singapore and India so I was expecting top-tier service and hospitality. What I found was an unhelpful staff, understaffed front desk plus a deceptive and misleading breakfast program and zero benefit of being Titanium Elite at this property. On three of the four mornings we were there were errors on bill at the restaurant; the only time it was correct was when I inadvertently ordered items from the 'hot' section of the buffet which was an upcharge and completely negated the breakfast voucher received through Titanium membership. I will never return to this property and hope this is not representative of the direction that the Bonvoy rewards program is going. That said the pool was amazing so that mostly made up for the lackluster performance of the hotel as a whole.
Read more
Date of stay: July 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded Aug 15, 2023
Dear eipiplusonezero, First and foremost, we truly value your loyalty to our brand, and we thank you for being a valued Marriott Bonvoy Titanium Elite member. We are pleased to know you loved our beautiful pool. However, we are genuinely sorry for not meeting every expectation and the unpleasant encounter you had with our associates. We have taken proper action with our staff and will use your feedback to ensure our loyal travelers are receiving the experience they expect and deserve. We also hope that the billing-related issues you had were resolved. We assure you we will verify our processes and, if required, will rectify our procedures to ensure such mishaps do not occur in the future. If you have any further queries, please do not hesitate to reach out to me at julia.curcio@marriott.com. Best Regards, Julia Curcio Assistant Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
N H wrote a review Jul 2023
6 contributions3 helpful votes
Really awesome stay. Can’t say a single negative thing about this place. Rooms were great... Comfy beds, nice bathrooms, and super clean. On our first night, we planned to go in the pool. We hit a storm and figured we’d grab a quick bite in the lobby at Whisper Creek Farm/The Kitchen. We assumed it would be fine and just some standard hotel menu fare. We were shocked that it was one of the best meals we had on our trip! We got the Brussels sprouts, kale salad and WC spread which was an appetizer board. It was all excellent! The dishes were imaginative yet not fussy. What was just a problem solver meal turned out to be a total winner. We spent a ton of time in the lazy river. It was quite a bit busier on the weekend (kids out of school for the summer) but fine. Really clean and a nice balance of shade and sun. Additionally, having Starbucks and poolside meals were great that every meal didn’t have to be an ordeal. Was easy to grab quick meals and spend time in the pool and doing other things.
Read more
Date of stay: June 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded Jul 29, 2023
Dear D3248URnh, Thank you for sharing that you had an enriching stay at JW Marriott Orlando, Grande Lakes. We are pleased you loved our well-appointed accommodations, and epicurean delights along with our seamless service at our restaurant, WHISPER CREEK FARM: THE KITCHEN. We are also happy to read you had a relaxing time at our lazy river and enjoyed so many of our other thoughtful amenities as well. Thank you for your kind remarks, and we look forward to having another opportunity to accommodate you on your next visit to the city. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
violethaze_00 wrote a review Jul 2023
Bossier City, Louisiana21 contributions7 helpful votes
We came for a Down Syndrome conference and throughly enjoyed our visit. Rooms were very comfortable and just what you would expect from Marriot. The pool, lazy River, and slides kept our kiddo very entertained. The slide workers were very friendly with the kids and are well suited in that position. No long waits for the elevator even being on a high floor. Lots of food options there. I have nothing negative to say about our stay, I would visit this location again, and highly recommended it to others. Thank you for hosting what we consider our family reunion!
Read more
Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded Jul 28, 2023
Dear violethaze_00, It was a pleasure having you and your family at the JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you all of you enjoyed our inspired and tailored hospitality as well as our luxurious accommodations. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. We are also delighted you loved our beautiful pool and our delicious dining options, from casual farm-to-table fare to fine dining. Thank you for choosing us for your visit to our beautiful city, and for your recommendation; we look forward to seeing all of you again soon. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dakinno wrote a review Jul 2023
Metairie, Louisiana84 contributions28 helpful votes
This hotel is incredible on every level. Massive hotel with really nice size rooms. Staff is excellent and really helpful. Water tubes and lazy river are incredible. But the best part was the food at the restaurants. Ate at both The Kitchen inside and the restaurant by the pool. Food was insanely good. Everyone got different items and everything was unreal good. Swordfish taxes were 10 out of 10 and the Grouper sandwich with fried green tomatoes at the pool was insane. Highly recommend!
Read more
Date of stay: July 2023Trip type: Traveled with family
Room Tip: Restaurants inside are real busy from 5:30-7:00
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded Jul 27, 2023
Dear Dakinno, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning how much you enjoyed our inspired and tailored hospitality. Our attentive and knowledgeable staff work hard to ensure our guests' expectations are exceeded throughout their stay. We are also delighted you enjoyed our beautiful pool and our delicious dining options, from casual farm-to-table fare to fine dining. Thank you for the recommendation and also for letting us know how much you liked our spacious accommodations and well-appointed amenities; and we look forward to seeing all of you again soon. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AnnaBonvoy wrote a review Jul 2023
Washington DC, District of Columbia51 contributions21 helpful votes
+1
Our family of four stayed in a room with a sofabed quite comfortably. Nice little balcony and view from one of the top floors (can’t remember which floor we stayed on). Incredible water park for a hotel property; we absolutely loved the lazy river, water slides and the ropes course type of thing. We ate by the pool a couple of times and the food was good. Room service also very good. I would have liked to eat at the nicer restaurants on the property but with small children it wasn’t conducive. We will definitely be back!!
Read more
Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded Jul 17, 2023
Dear AnnaBonvoy, Thank you for being our guest and for writing a generous review. We are delighted that we exceeded your expectations and that you particularly loved our stylish array of amenities. We are especially happy you enjoyed our modern accommodations, breathtaking views, and delicious dining options. Thank you once more for choosing the JW Marriott Orlando, Grande Lakes; we look forward to seeing you and your family again soon. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
jasonf1975 wrote a review Jul 2023
Ponte Vedra Beach, Florida442 contributions255 helpful votes
This is a luxury resort hotel with an amazing pool area that includes a lazy river and slides. It's connected via a corridor to the Ritz Carlton as well. The rooms were modern and comfortable, the staff were kind and friendly. We really enjoyed our two night stay.
Read more
Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded Jul 17, 2023
Dear jasonf1975, It was a pleasure to welcome you to JW Marriott Orlando, Grande Lakes. Thank you for mentioning you enjoyed our inspired and tailored hospitality. We are also delighted you loved our beautiful pool, relaxing at our lazy river, and spacious accommodations. Thank you once more for choosing us for your visit to our beautiful city, and we look forward to seeing you again soon. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sommerraeky wrote a review Jul 2023
Cocoa Beach, Florida7 contributions4 helpful votes
+1
We love this resort! Best resort to stay in Orlando! Alexis at the front desk was amazing! We always enjoy the lazy River, slides and pool area! The rooms are updated and spacious. The food is delicious at Primo, the Kitchen and Highball and Harvest. The Spa is the best in central Florida. This is our go to resort every time we travel to Orlando.
Read more
Date of stay: July 2023Trip type: Traveled with family
Room Tip: High floor lake front is the best view
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded Jul 14, 2023
Dear sommerraeky, Thank you for your recent stay at JW Marriott Orlando, Grande Lakes, and your warm compliments. We thoughtfully craft each experience with our service and inspiring surroundings, and it is always wonderful to know our guests enjoy our efforts. We will share your kind words with Alexis. We are so happy you loved our relaxing accommodations and stylish array of amenities. Thank you again, and we look forward to having the opportunity to welcome you back soon. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carrie D. wrote a review Jul 2023
Cleveland, Ohio1938 contributions337 helpful votes
+1
We enjoyed our meals at every single one of the restaurants at the JW Marriott Grande Lakes. We enjoyed lunch at Knife & Burger—great cocktails too! We even appreciated how inexpensive and easy grabbing a quick breakfast at Bodega was! We didn’t have great luck at EvrBar—we tried a couple of times later in the evening and we just couldn’t even get service to order, let alone enjoy snacks and drinks. That was disappointing, but we just headed over to the Ritz Carlton’s Lobby Lounge instead. The grounds of the Marriott are lush and green and really beautiful. The pools are extensive and the lazy river is huge—we enjoyed several floats around that lazy river. We did notice that by early afternoon there was a lot of mulch and other debris floating in the lazy river and pools, which was kind of a bummer, though. We found lounge chairs to be really easy to find at the Marriott, both in the sun and in the shade. We loved that there were water bottle filling stations scattered all around the pool deck. It’s really family friendly and would probably be a great place if you had kids with you (we did not). There were pros and cons to our rooms—we were on the 4th floor overlooking the parking areas and resort entrance. Our room was at the very end of the very winding hallway, so it was quite a hike from the elevators, which got old after a day or two. It’s worth requesting a room more near to the center of the hotel just to save time! The room itself was spacious, which was great with three adults sharing. There was plenty of space for our suitcases and to spread out. The balcony was small and didn’t have chairs or anything on it, but we didn’t mind that as we were really only in the rooms to shower and get ready and to sleep. The bathroom is where all of our issues were—it was designed so impractically it’s crazy. I travel a lot, so I’m pretty familiar with what makes a bathroom functional and what does not. This was one of the most dysfunctional bathrooms I’ve seen. The bathroom was huge, which was a bit unnecessary. But most of the room was taken up by this absolutely gigantic soaking tub. I’ve yet to meet someone who takes leisurely baths in a hotel room (particularly in a room with 2 beds, since that’s usually families or groups of friends). What I’m saying is that the giant tub was a bit of a waste of space. The shower, on the other hand, was tiny and incredibly difficult to move around in—especially when trying to shave—that was nearly impossible. The water pressure was really poor and it was difficult to get shampoo & conditioner rinsed from your hair and sunscreen scrubbed from your body. Also, the glass panels in the shower don’t meet—there are cracks between all of them, so every time one of us showered, we flooded the bathroom floor. Every single time. Finally, there were only a couple of hooks in the bathroom—in a resort hotel like this one, it would have been really nice to have more hooks to hang both bath towels and wet swimsuits…we ended up using the giant tub as a drying rack. I know it seems like I spent a lot of time focused on the bathroom, but honestly, we were really only in the room to sleep and to shower and get ready each day, so that's where we spent most of the time we were in our room! Overall we enjoyed our stay at the Marriott Grande Lakes, but there’s definitely room for improvement before I could give this a five-star review. And if we returned, we would probably stay at the Ritz Carlton instead.
Read more
Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Ask for a room more in the center of the hotel--it will save you a lot of time.
See more room tips
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Team Marriott, Owner at JW Marriott Orlando, Grande Lakes
Responded Jul 17, 2023
Dear CarrieD1979, Thank you for taking the time to post a detailed review of your stay with us at JW Marriott Orlando, Grande Lakes. We are glad to know you loved our elegant property with inspiring surroundings and dining at our on-site restaurants, as well as the enriching amenities we offer, including our pools and relaxing lazy river. Having said that, we regret not meeting some of your expectations and the oversights you encountered. Furthermore, we are sorry you were disappointed with some aspects of your room and for the issues you had with the bathroom. We will take action to address the concerns you mentioned, and we are grateful for your valuable feedback as we continually work to enhance our accommodations and guest experience. We hope to have another opportunity to host you again in the future, and we wish you all the best with your travels. Best Regards, Deana Halaweh Front Office Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
123456
Not the right property for you?
There are more places to choose from in the Orlando area.
PRICE RANGE
$330 - $592 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott orlando grande lakes hotel orlando, marriott orlando grande lakes, orlando marriott
FORMERLY KNOWN AS
JW Marriott Orlando Grande Lakes
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
1010
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

JW MARRIOTT ORLANDO, GRANDE LAKES - Updated 2023 Prices & Hotel Reviews (FL)

Frequently Asked Questions about JW Marriott Orlando, Grande Lakes
What are some of the property amenities at JW Marriott Orlando, Grande Lakes?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Orlando, Grande Lakes?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at JW Marriott Orlando, Grande Lakes?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Orlando, Grande Lakes?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Orlando, Grande Lakes?
Conveniently located restaurants include Highball & Harvest, The Lobby Lounge, and Whisper Creek Farm: The Kitchen.
Are there opportunities to exercise at JW Marriott Orlando, Grande Lakes?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does JW Marriott Orlando, Grande Lakes have an airport shuttle?
Yes, JW Marriott Orlando, Grande Lakes offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at JW Marriott Orlando, Grande Lakes?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott Orlando, Grande Lakes?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Orlando, Grande Lakes offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Orlando, Grande Lakes?
The staff speaks multiple languages, including English and Spanish.