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Westgate Lakes Resort & Spa

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5,366 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Lakes Resort & Spa
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Showing 3,970: English reviews
Fishers, Indiana
Reviewed June 23, 2014

My boyfriend and I stayed at this property at the end of April. The resort was very nice and offered a lot of amenities but there were some not so good moments too. We had to stand in line for 30 minuted to check in. The front desk agent was very nice and was able to accommodate our request by...

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Helpful?
4Thank Cory B
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you setting aside the time to write a review on the Westgate Lakes Resort and Spa. We are pleased to hear that you enjoyed your time with us and that the variety of activities and amenities were to your liking. Our goal is to provide a vacation that is both relaxing and enjoyable. We apologize if for any reason...

Orlando, Florida
Reviewed June 23, 2014

When we first arrived on Sunday the front lobby was very loud and appeared chaotic, however the staff were fast nice, and efficient. When we arrived in our studio room with a king bed and pull out couch we realized there was NO PRIVACY. The bed is located in the same room directly in front of couch so you are...

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Helpful?
Thank Lisa S
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for letting us know about your experience. Please accept our apologies if for any reason the condition of the resort did not meet the normal Westagte standards. We are particularly concerned about this, and we will be investigating the details of the situation in the coming weeks. We have a firm commitment to all owners and...

Fellsmere, Florida
Reviewed June 23, 2014

Could not be happier with Westgate. Latest stay was our second visit. Rooms are very clean and well appointed. Grounds are neat and clean. Security measures made us feel safe and secure. Traffic on the narrow roadways tend to be congested at times. Highly recommend this facility.

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Helpful?
Thank MTDean
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We are honored you chose to stay at the Westgate Lakes Resort and Spa for a second time. The cleanliness of our facilities and the security of our guests is of utmost importance. It pleases us to know we were able to make you feel secure during your vacation. We appreciate you choosing us for your stay and hope you...

Cincinnati, Ohio
Reviewed June 23, 2014 via mobile

We stayed in a one bedroom unit in February. This unit was rather small. It had a kitchenette with a fridge, microwave, 2 burner cook top and no oven. The kitchenette and living room are all in one room. This unit has limited space to hang clothes. There is an all-in-one washer/dryer which holds small loads of laundry. It took...

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Helpful?
Thank Chris C
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking the moment to evaluate the Westgate Lakes Resort and Spa. We take pleasure in providing an array of on-site amenities and activities for our guest to enjoy! It's pleasing to know that our staff was able to resolve any issues you may have had in a timely manner. We apologize if for any reason the unit...

Reviewed June 22, 2014 via mobile

Where do I begin. The room smells and is very outdated. Mirrors all over the room like something from a bad 70 ' s porn movie. Our room was the second bedroom of a two bedroom suite that is attached to the main suit by a common door and hallway. Sort of a bizarre set up. We are next to...

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Helpful?
2Thank Ed M
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you very much for letting us know about your experience. Our resort does have quiet hours from 10p-6a daily. If there are any units available our front desk staff will be more than happy to move you. We are a timeshare business that offers tour presentations in return for your time. There is a $20 fee to secure your...

Chesapeake, Virginia
Reviewed June 22, 2014

After driving over 8+ hours, we stepped up to the "VIP" check-in and were handed our room keys fairly quickly. A well-dressed man stepped out of a back office, and I was told he would be showing us to our room. Not! We were quickly hurried over and handed over to a lady behind a desk in the back corner...

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Helpful?
7Thank travel_one2014
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your feedback. We appreciate saying that your check-in process was fast and that our units are clean. We are sorry to hear that you did not enjoy your stay with us. We appreciate your comments on the unit needing updating. We are actually in the process of renovating all of our units, so that will not be...

St. Petersburg, Florida
Reviewed June 21, 2014

We have stayed at Westgate Lakes Resort and Spa several times. We have not been disappointed on any of our visits. The rooms are large, the amenities are so varied you almost wouldn't miss the parks. It is very relaxing. We have stayed at many hotels, and timeshare at other places. This, by far, remains at our top for service....

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Helpful?
Thank Carol F
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for sharing your thoughts and taking the time to write a review about our resort! We are beyond thrilled when our guests have a fantastic experience here with us at the Westgate Lakes Resort and Spa! We strive to provide exceptional accommodations and a variety of onsite amenities, while being conveniently located to local attractions. Nothing pleases us...

Birmingham
Reviewed June 21, 2014

My usual overnight stay whilst on business. Given the current season, there were delays in every aspect of my journey from immigration to check in (understandably). Staff and security at the hotel were extremely pleasant. The room itself was very spacious and clean, albeit outdated. There was a nice balcony attached to the room with nice views. The bathroom was...

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Helpful?
Thank AMALIK
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking a moment to evaluate the Westgate Lakes Resort and Spa, where our objective is to provide all guests with superior service and accommodations. It pleases us to hear we were able to deliver a comfortable place to stay adjacent to your venue, and that our staff demonstrated the level of service our guests deserve. We hope...

Jacksonville, Florida, United States
Reviewed June 20, 2014

The minute we walked into the resort we were greeted and shown where to go. My wife and I felt very comfortable in the room and the space we had was surprising. I would recommend this hotel over the same priced Disney resorts as the service and stay was far exceeding than the Disney resorts.

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Helpful?
Thank johnnybg195
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your input. Our company goal is to always surpass expectations and to make memorable vacation moments. We are so happy to hear that our staff was hospitable upon your arrival. As well as learning about how superb your vacation time was with us. We hope to see you back here soon! Ariel

Salt Lake City, Utah
Reviewed June 20, 2014

Great property with everything one can ask for while away from home. Numerous activities for children and adults, the rooms are extremely clean and well kept. Great access to parks and restaurants, I highly recommend to family's and business travelers alike.

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Helpful?
Thank Rusty T
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for writing this review. We would love for you to think of Westgate Lakes Resort and Spa as your home away from home. Our team of staff provides fun filled activities for all ages to experience. We appreciate your kind recommendation in regards to our property. Please come back to visit soon! Ariel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Location: United States > Florida > Central Florida > Orlando
Price Range: $101 - $268 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Hotel Style:
#30 Spa Hotel in Orlando
#44 Top resorts Hotel in Orlando
#53 Luxury Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Westgate Lakes Resort & Spa staff and other travelers.
275 questions
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Rhode Island
1 month ago

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Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you're there for business, request building 700 or 900 for best proximity to package pickup and the business office.”
 of 5 bubbles Jennymac18, yesterday | Read review
“For seniors, the buildings overlooking the lakes were very quiet and more private. Only negative-WIFI is extra”
 of 5 bubbles susanj487, yesterday | Read review
“As for rooms that overlook one of the lakes.”
 of 5 bubbles tess2522, 4 days ago | Read review
“top floor beautiful view. Lots to do, friendly staff, any building will be nice.”
 of 5 bubbles Kmar1968, 4 days ago | Read review
“ask upon entering. Let them know the reviews concern you.”
 of 5 bubbles mct121160, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question