We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Westgate Lakes Resort & Spa

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Book on
or compare prices from up to 200 sites including:
Professional photos
Westgate Lakes Resort & Spa
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

5,147 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
There are newer reviews for Westgate Lakes Resort & Spa
See the most recent reviews
Showing 3,816: English reviews
Jacksonville, Florida
Reviewed April 7, 2014

Great resort- 5 stars for the category of resort that it falls into. Dated decor in the room, but everything else was top notch. I've stayed in at least 100 Orlando hotels and I would go to this again. Not a luxury hotel, but a resort with lots of amenities, great customer service and perfect location.

 Report
Helpful?
2Thank AlliJ2014
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your feedback. We’re glad you enjoyed our resort amenities and convenient location. We are diligently working on the upgrades of our units through a renovating schedule. We feel honored that you would return and can’t wait to see you soon! Sincerely, Idalise

New York City, New York
Reviewed April 7, 2014

It was just my husband and I who traveled to Orlando for the weekend. This was overall a beautiful and modern resort. We were upgraded to a 1 bedroom suite upon check in and the room was perfect. Clean room, clean bathroom, big comfy bed and although we never got to use it, there is a full kitchen inside the...

 Report
Helpful?
1Thank travelboobug
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your feedback. We’re so happy to hear you enjoyed your overall stay at Westgate Lakes Resort and Spa. As you mentioned, we are conveniently located by major attractions such as Disney, Universal Studios, and Sea World. We also provide complimentary shuttle service to major theme parks. We apologize if there was a delay when...

Oakland, California
Reviewed April 7, 2014

I travel often for work and picked this resort because it was close to the attractions (for weekend fun) and close to my office. Upon check in I noticed a long line of others waiting to check in, which surprised me because it was almost mid-night. Then I noticed each check in took about 10-15 minutes, which was the reason...

 Report
Helpful?
1Thank Cassie Y
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your response concerning your trip to Westgate Lakes Resort and Spa. We are very sorry to hear about your customer service experience with certain members of our staff. Please know that this type of occurrence is very rare. We expect all of our staff to give exceptional customer service to everyone they encounter. It’s our hope you...

Knoxville, Tennessee
Reviewed April 7, 2014

I read all the negative and positive reviews on this place. I can't agree with the negative as I didn't experience any of that. We had a great, clean unit with a lake view. The staff couldn't have been more helpful AND they were all over the place. They must have a lot of employees. They cleaned our unit everyday...

 Report
Helpful?
Thank KashiCat
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for such a fantastic review! It’s great to hear you really enjoyed your stay and your lake view unit. Our staff strives to exceed your expectations by providing excellent customer service, so we love hearing that is exactly what they did. We are pleased to hear you were able to enjoy some of the amenities we offer on...

Muscat, Oman
Reviewed April 6, 2014 via mobile

It is hard to put a rating on this place as I had good experience as well as bad. On arrival the registration took long and after traveling for long that was not what we expected. However the staff who did registration was very nice and helpful. We were told to pay upfront and keep a deposit of 200 dollars...

 Report
Helpful?
1Thank Falsaqri
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We are so honored you chose to stay with us. Our team members strive to ensure that all requests are handled in a timely manner. I’m truly sorry for all the inconveniences you experienced with the door lock, car parking and Wi-Fi connection. We understand how frustrating it can be when you’re there just to simply relax. This information will...

Kastrup, Denmark
Reviewed April 6, 2014 via mobile

90 minutes from arrival at hotel before entering the room. A long wait at checkin. Then a sales pitch and a $20 deposit paid for attending a 90 min sales presentation - to get a free breakfast (and some gifts) - Should JUST SAY NO!! No bell-person to show us to the room - as promised initially. Got to the...

 Report
Helpful?
1Thank StefanVas
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We appreciate your responses concerning your stay with Westgate Lakes Resort and Spa. I am sorry to hear about the challenges you had during your stay. Our team of staff take pride in our service and strive to reach perfection so your experience was certainly the exception and not normal. We truly care about each and every one of our...

Blakeslee, Pennsylvania
Reviewed April 6, 2014

Stayed for a quick few days while travelling, around Florida. We had a beautiful, clean two bedroom suite that was very nice. Staff was very accommodating, and we enjoyed ourselves. The resort has everything you need for a great vacation.

 Report
Helpful?
Thank chuck d
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for taking a moment to review Westgate Lakes Resort & Spa. We’re pleased to hear you thought of the unit as beautiful, clean, and very nice. It’s great to hear our staff were very accommodating and were able to provide you excellent customer service. We’re glad you chose us and we hope you will stay again for your...

Westland, Michigan
Reviewed April 6, 2014

My husband and I stay here every other year. It is close to Universal and Disney. We usually go down for Spring Training, the hotel is not more than 45 minutes from multiple stadiums. Close to beaches and plenty of fun 'tourist' things to do!! Staff is always nice, rooms are always great. Yea it could use a few updates,...

 Report
Helpful?
1Thank LHunt2014
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We are honored you choose to stay with Westgate Lakes Resort & Spa every other year! We are conveniently located close to area attractions such as dining, shopping, theme parks, and plenty of “tourist” things to do. We’re delighted to hear our staff has always provided you excellent customer service. We greatly appreciate that you would recommend us to anyone!...

Bognor Regis, England
Reviewed April 6, 2014 via mobile

I have stayed in this hotel 4 times over the past few years and I love it. Would never stay anywhere else when going to Orlando. Staff have always been welcoming and helpful. Amazing views of the lates and right near attractions!

 Report
Helpful?
1Thank lookluv
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for being a frequent visitor at Westgate Lakes Resorts & Spa! We’re thrilled to hear our staff is always welcoming and helpful. We always strive to provide excellent customer service. We feel honored that you would return and can’t wait to see you soon! Brittany

London, United Kingdom
Reviewed April 6, 2014

For us Westgate was lovely, the place was clean and very tidy when we arrived....the majority of the staff were very nice and friendly. The rooms were spacious, we had a 3 bedroom on suite place with 2 hot tubs. It also had a washing machine, dyer, dish washer, etc. They came in and changed the towels daily. The only...

 Report
Helpful?
Thank chanshay
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for the lovely review of Westgate Lakes Resort & Spa. We are very pleased to hear you found the unit to be clean, tidy, and spacious. It’s great you were able to enjoy your in-room amenities such as the hot tubs, washer/dryer, and fully equipped kitchen. It makes our day when we hear our staff has gone above...

Questions? Get answers from hotel staff and past guests. Ask a question

2,143 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (1566)
Viewed
Room/Suite (391)
Viewed
Hotel & Grounds (218)
Viewed
View from Room (93)
Viewed
Bathroom (94)
Viewed
Pool/Beach Area (110)
Viewed
Family/Play Areas (20)
Viewed
Dining (58)
Viewed
Business Center/Function Rooms (6)
Viewed
Other (576)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (518)
Viewed
2 Bedrooom Villa (56)
Viewed
Amenities (146)
Viewed
Pool (59)
Viewed
Dining (22)
Viewed
Studio Villa (85)
Viewed
The Hotel (63)
Viewed
Two Bedrooom Villa (87)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (59)
Viewed
Hotel & Grounds (11)
Viewed
Room/Suite (23)
Viewed
Pool/Beach Area (5)
Viewed
Bathroom (5)
Viewed
View from Room (2)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Orlando
10.0 mi away
Westgate Town Center Resort & Spa
0.9 mi away
Avanti International Resort
2.2 mi away
The Point Orlando Resort
The Point Orlando Resort
#22 of 333 in Orlando
4,256 reviews
Show Prices
Show Prices
Show Prices
4.9 mi away
Caribe Royale All Suite Hotel & Convention Center
1.0 mi away
Doubletree by Hilton Orlando at SeaWorld
2.4 mi away
Marriott's Grande Vista
Marriott's Grande Vista
#51 of 333 in Orlando
3,641 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Location: United States > Florida > Central Florida > Orlando
Price Range: $97 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Sabre Hospitality Solutions, Expedia, Travelocity, Priceline and Odigeo so you can book your Westgate Lakes Resort & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Hotel Style:
#31 Spa Hotel in Orlando
#45 Top resorts Hotel in Orlando
#50 Luxury Hotel in Orlando
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travelers have asked, with answers from Westgate Lakes Resort & Spa staff and other travelers.
241 questions
Ask a question

See all questions (241)

Questions? Get answers from Westgate Lakes Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The view from the roach room that was facing the lake was nice, as well as the view from the room with no lock.”
  • The roach that crawled out of the pillowcase
  • the message on the sign was certainly not accurate when it came to the staff that we spoke to.
 of 5 bubbles abartholomew1984, 4 days ago | Read review
“I would ask for an end unit. Allows for more windows and neighbors on only one side.”
 of 5 bubbles JesseFuller, 1 week ago | Read review
“block 4 not too far from main lobby”
 of 5 bubbles caroliney877, 2 weeks ago | Read review
“Poor guest service that is not worth a penny!”
 of 5 bubbles Q122LQbonnies, 2 weeks ago | Read review
“Our room was 2223B - which was quite a ways to walk to restaurant or main lobby.”
 of 5 bubbles UsaTammer, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Enter dates for best prices
Check In Check Out
Price Your Stay