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Westgate Lakes Resort & Spa

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Westgate Lakes Resort & Spa
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4,967 Reviews from our TripAdvisor Community

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There are newer reviews for Westgate Lakes Resort & Spa
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Showing 3,691: English reviews
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed March 21, 2014

Honeslty this hotel was trash! Ants all over the kitchen sink and on the bed! Yikes! I did call the to tell them and didn't care or bother to fix the problem. The only good thing is that they clean the room every day! Thats it

Helpful?
1 Thank Monicaitzel22
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you for your comments regarding your recent stay with us. I am sorry to hear about the challenges you had during your stay. The comfort of our guests is a top concern for us. The challenges you have described are being reviewed by our Management Team, as they share a common interest to ensure that these issues are corrected.... More 

Washington DC, District of Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed March 20, 2014

Don't waste your money this place from the beginning started on a bad foot. Front desk has no idea what they're doing it took 1 hour to check in because they couldn't find my reservation. I even had a print out with my confirmation number. They finally found it and thought it was funny and didn't even appoligize for it.... More 

Helpful?
1 Thank Aperez1
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We value and appreciate your feedback. We understand you had issues upon check-in. Allow us to apologize for the inconvenience you encountered. During high peak season, the check-in process may take longer than usual. We hope you allow us the opportunity to exceed your expectations in the future. Sincerely, Idalise More 

Atlanta, Georgia
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed March 20, 2014

This is nice place. We stayed in a 3 bedroom lock-off villa, which consists of a large 2 bedroom unit with 2 bathrooms, full kitchen,huge jacuzzi in the master bedroom, living room, dining area and balcony, as well as a studio with a smaller jacuzzi, king size bed, and balcony as well. We stayed in the 400 building, which did... More 

Helpful?
Thank paradocsatl
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for providing your feedback. We’re thrilled you enjoyed your stay Westgate Lakes Resort and Spa! As you mentioned, we have tons of activities the entire family can enjoy. We’re glad you enjoyed our rooms with full kitchen and bathroom. We are located just minutes from the theme parks and shopping centers. We hope you come back... More 

Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 19, 2014

I've stayed at a different westgate resort previously and was satisfied but this one was even beyond expectation ! amazing view, great big rooms, very nice up to date .. restaurant on site, lots of activities for kids and families.. very great hotel. pillows aren't too soft might leave you with a stiff neck but honestly the mattress is soft... More 

Helpful?
1 Thank Lital B
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your response. We’re beyond thrilled you had a fantastic stay with us! We strive hard to exceed all of our guest’s expectations. We’re glad you enjoyed our views and spacious rooms. As you mentioned, we do have the Smokehouse Grill which is our onsite restaurant and we have lots of other resort amenities the... More 

Anderson, Indiana
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed March 19, 2014

When we arrived we were very tired so we just wanted to go to our room that was suppose to be a lakefront and they said sorry that is unavailable just started off on the wrong foot with us. After the check in and if you stay away from the people in the front it was just fine I'm still... More 

Helpful?
1 Thank LindsayF370
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

We value and appreciate your response. We understand you had issues upon check-in. Allow us to apologize if there was any misunderstanding upon booking your reservation. Please know that although you had some issues, our staff will be more than willing to assist our guests with their concerns. We hope you allow us the opportunity to exceed your expectations in... More 

St. Petersburg, Florida
1 review
5 of 5 stars Reviewed March 18, 2014 via mobile

From my first foot in the door until my heels left the staff was absolutely wonderful. My only regret is that we only had one night in Orlando on this trip. My wife who is totally picky had nothing to complain about which made my trip even that much more enjoyable.

Helpful?
Thank No N
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your experience. It is fantastic to hear that our staff was “wonderful”. We work hard to provide an ultimate vacation for all of our guests. Thank you for choosing Westgate Lakes Resort and Spa. We hope you and your wife come back for a longer stay to enjoy our resort amenities! Sincerely, Idalise More 

Hatfield, Pennsylvania
1 review
5 of 5 stars Reviewed March 18, 2014

i'm very satisfied with my experience, and the rooms were very decently cheap, so overall very good value. they had options for a heated pool and non heated pool as well as jacuzzis in the rooms as well as at the pools. minigolfing with my friends was fun. overall very satisfied with my experience at this resort. great location and... More 

Helpful?
Thank Vivian N
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your feedback. We’re thrilled you enjoyed your overall experience. We are glad you were able to enjoy our resort amenities such as the mini golf and pools. Thank you for sharing your suggestions as we’re always looking for ways to fulfill our guests needs. We hope you come back and visit us soon! Sincerely, Idalise More 

Kalamazoo County, Michigan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 18, 2014

I can say the lower reviews here had me worried, but my stay was amazing. Unless you want/have time for the various time share talks (presentation meeting, the free breakfast, the walking tours etc), saying no or deleting the voicemail on in villa phone is easy. View of lake and unexpectedly the Disney fire works was beautiful, I could of... More 

Helpful?
Thank malann24
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for your response. We’re so happy to hear that you had an amazing stay! It is great to know you were able to enjoy the room amenities and the view of the Disney fireworks. We love to make our guests feel like they are at “home away from home”. We hope you come back and visit... More 

Clearater, Florida
Level Contributor
3 reviews
5 of 5 stars Reviewed March 17, 2014

Room was huge; so much more room for the money. Jacuzzi was right on. Great location to Universal. Staff was friendly. Only negative is we got back to Resort later in evening / morning and parking was tough. You will enjoy this resort.

Helpful?
Thank nelson8888
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for providing your feedback. We are so happy to hear you enjoyed our rooms and convenient location. Due to high peak season, parking can be challenging. We feel honored you choose Westgate Lakes Resort and Spa. We hope you come back visit us soon! Sincerely, Idalise More 

Saint Augustine, Florida
1 review
4 of 5 stars Reviewed March 17, 2014

My kids enjoyed the resort and my husband couldnt get enough of the whirlpool tub in our suit. I would definitely stay again. The room was clean, quiet and well stocked with supplies. We had ev erything we needed for our stay.

Helpful?
Thank Nicole B
WestgateGuestRels, Guest Relations Manager at Westgate Lakes Resort & Spa, responded to this review

Thank you so much for sharing your experience. It is thrilling to hear that you enjoyed our clean and well accommodated rooms! We’re glad you and your family were able to feel at “home away from home”. We look forward to seeing you soon! Sincerely, Idalise More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
  • Tennis Court
  • Bar/Lounge
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Shuttle Bus Service
  • Conference Facilities
  • Room Service
  • Banquet Room
Official Description (provided by the hotel)
Westgate Lakes Resort & Spa in Orlando, Florida, provides guests all the comforts of a fully furnished home! All villas are non-smoking and range from Studio Villas with kitchenette and large jetted tub that sleep 4 to spacious Four-Bedroom Villas with full kitchen plus two kitchenettes that sleep up to 16, all within minutes of Orlando's world-class theme parks and tourist attractions. With scheduled shuttle service to Disney, Universal, SeaWorld and the Orlando Premium Outlets, 7 pools, full service Serenity Spa, Marketplace, Smokehouse Grill restaurant, Sid's Bistro serving Starbucks, extensive Activities program and lakefront Marina there is sure to be something for everyone. Westgate Lakes Resort & Spa is also pet friendly, allowing one pet under 60 lbs (fees apply). Come enjoy your Orlando vacation in comfort at the Westgate Lakes Resort & Spa! ... more   less 

Additional Information about Westgate Lakes Resort & Spa

Address: 10000 Turkey Lake Road, Orlando, FL 32819-8007
Location: United States > Florida > Central Florida > Orlando
Price Range: $89 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Lakes Resort & Spa 4*
Number of rooms: 2000
Reservation Options:
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Also Known As:
Westgate Lake Resort Spa
Westgate Resort Orlando
Westgate Lakes Florida
Westgate Lakes Hotel Orlando
Westgate Lake Resort Orlando
Westgate Hotel Orlando
Westgate Lakes Orlando
Hotel Style:
#31 Spa Hotel in Orlando
#44 Top resorts Hotel in Orlando
#47 Luxury Hotel in Orlando
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