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Westgate Palace Resort

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Westgate Palace Resort
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1,461 Reviews from our TripAdvisor Community

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Showing 1,205: English reviews
Dublin, Ireland
Reviewed 2 days ago NEW

Travelled to Westgate the last week of October first week of November. We are a family of 5 two adults and 3 children, this hotel just ticked every box for us. Spacious two bedroom deluxe apartment, with a full kitchen ideal after a long day at the parks. We had a fab view of Universal, we never tired of watching...

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Helpful?
Thank Tracy S
Houston, Texas
Reviewed 3 days ago NEWvia mobile

We do not have a time share here, but have stayed here twice. The condo had two bedrooms, a full kitchen, and two baths. Great for a family! You are literally five minutes from the Universal Parks and just a few minutes from Disney resorts. Our family liked to get up and have breakfast before spending long days at the...

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Thank Shalon777
Rittman, Ohio
Reviewed 1 week ago

I stayed here with my sisters and niece three weeks ago and were treated like royalty.We were on the 14th floor overlooking the lake and all of the attractions. Everyone was very friendly and helpful from area information to suggesting places to go.very close to everything! Will stay here again on our next trip Florida from Ohio and the snow.lol

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1Thank 44,270
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your review. Our goal is to provide a relaxing and enjoyable stay for all of our guests. We are happy to read we were able to do just that. It would be an honor to provide you with another excellent stay on your next visit to the area! Anja

Boston, Massachusetts
Reviewed 1 week ago

We stayed at Westgate for 4 nights with our children while visiting Universal Studios. This hotel is filthy and has roaches and bed bugs in the rooms. Our children woke up with bites and rashes on their bodies. We had so many bites that we had to visit a local clinic. As we checked in we were offered a "welcome...

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3Thank RachelGreen2016
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your review with us. It disappoints us to see that you may have had a less than satisfying stay with us at our property. We also regret any inconvenience that you may have experienced as a result of attending one of our timeshare presentations and are sorry that this distracted you from...

Tilburg, The Netherlands
Reviewed 1 week ago

I stayed in this resort for 3 weeks with my mom, we had such a good time! The apartment had everything we needed for our stay, it felt like home :) The resort is very clean and well kept, the people that work there are amazing and are doing a awesome job! My mom and I always had a lot...

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Helpful?
Thank Jan O
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you very much for your review. We are thrilled to hear that your thought our resort facilities “had everything needed for our stay and felt like home.” We expect all of our team members to provide you with excellent customer service at all times and are happy that our bar tending staff was able to make your vacation more...

Manchester, United Kingdom
Reviewed 1 week ago via mobile

Stayed here via Airbnb, two bedroom accommodation with kitchen. Large second bedroom with twin beds and snug main bedroom with bathroom and sink - separate toilet. Great to have washer, dryer, cooker and fridge freezer. Limited appliances ( no kettle) or basics ( salt and pepper). Large swimming pool with sunbeds, towels and life jackets. Great for families although lounge...

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Helpful?
Thank Carolyn B
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for sharing your vacation experience with us. We are very happy to read you enjoyed your visit and appreciated Westgate Palace Resort. As you mentioned, our resort is in the perfect location close to tons of unique activities, right next to International Drive. We hope to have you visit us again in the near future! Nicole

Reviewed 1 week ago

Westgate Palace Resort was a very nice place. Marlyn checked us in at 7:30am - way ahead of check-in time which was so appreciated because we had driven all night to get there. Could use a little updating but overall we really liked it. Will definitely stay here again!!

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Helpful?
Thank Lia S
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you very much for your review. We expect all of our team members to provide you with excellent customer service at all times and we are happy that our front desk team was able to assist you with your needs. We are so thrilled that you were able to take advantage of our great location to be able to...

Reviewed 2 weeks ago via mobile

We stayed here for the week of Thanksgiving. It is really nice to have a full kitchen and washer and dryer in the room. The kids play area and the pool were very also very nice. The hotel provides life jackets (so dont haul yours across country like we did). Those will be my only compliments in this review. There...

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Helpful?
Thank Nikki J
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank for your review. We are pleased to that you were happy with certain aspects of your room and the resort amenities. We saddened to hear of the issues you experienced during your stay and the frustration it caused. Thank you for sharing these details with us. I have shared your review with our management team to prevent issues of...

Reviewed 3 weeks ago

Stayed 1 week here with the family in a 2 bedroom villa on top floor. Amazing views, excellent rooms. Fantastic low cost for the luxury they offer if you agree to their sales invitation. Watch out here cause they are persuative. Otherwhise perfect place at low cost.

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Helpful?
Thank Jakob I
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We are very happy to hear you had an awesome experience at our resort! Thank you so much for taking the time to review your stay with us. It’s great to hear you found value in your in room amenities. We would be honored if you would come back and see us soon! Nicole

ireland
Reviewed 3 weeks ago via mobile

So was a bit apprensive after reading some previous reviews. So advice to all future visitors is don't listen. From start to finish absolutely loved this hotel. Staff could not of been anymore helpful. Room was fabulous. Everything you need to cater for your family with all the luxury of a hotel. Pool are was spotless and everything you need...

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3Thank bunchy10
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for taking the time to share your honest feedback with us. We are so pleased to read that we were able to surpass of your expectations during your visit. We are gladdened that you thoroughly enjoyed of our helpful resort staff, luxurious units, and our resort amenities. We aim to excel in all aspects of the resort experience...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Business Center with Internet Access
  • Conference Facilities
Official Description (provided by the hotel)
A Stylish, Two-Towers Vacation Resort in the Heart of Orlando Westgate Palace Resort is an amazing two-tower, lakeside Orlando, Florida, hotel that lies just off world-famous International Drive and within walking distance of Wet 'n Wild(R) Water Park and more than 200 specialty shops and family-friendly restaurants. Guests enjoy spacious accommodations that feature all the comforts of a fully furnished home and a multitude of onsite amenities, including a heated outdoor pool, hot tub, Pool Bar and much more. ... more   less 

Additional Information about Westgate Palace Resort

Address: 6145 Carrier Dr, Orlando, FL 32819-8254
Location: United States > Florida > Central Florida > Orlando
Price Range: $140 - $325 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westgate Palace Resort 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westgate Palace Hotel Orlando
Westgate Palace Orlando
Hotel Style:
#36 Top resorts Hotel in Orlando
#45 Luxury Hotel in Orlando
#126 Business Hotel in Orlando
#165 Family Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Westgate Palace Resort staff and other travelers.
102 questions
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6 months ago

See all questions (102)

Questions? Get answers from Westgate Palace Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms on the inner side have view on Universal Studios”
 of 5 bubbles 547jano, 1 week ago | Read review
“best views...quiet floors.... luxurious... clean... convenient”
 of 5 bubbles Rosethebest13, 3 weeks ago | Read review
“high floor”
 of 5 bubbles 468bettyc, 3 weeks ago | Read review
“Get the upgrade Deluxe Villa room for a few $$ more. Much nicer!”
 of 5 bubbles 815gerhardh, 4 weeks ago | Read review
“Go for a high floor with a view.”
 of 5 bubbles H4753IIkens, 4 weeks ago | Read review
5 of 5
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