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Westgate Palace Resort

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6145 Carrier Drive, Orlando, FL 32819
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1 room 1 adult
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Westgate Palace Resort
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1,198 Reviews from our TripAdvisor Community

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Indianapolis, Indiana
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Beautiful room and view. All of the staff made our trip enjoyable. We sat out on the patio and watched the Super Bowl and everyone there made sure we were comfortable. Thanks to the staff we will be back. If you're looking for a nice place with friendly people check them out!

Helpful?
Thank DPennington
Austin, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

the staff was excellent. friendly, helpful, accommodating. There is a nice sized kitchen for cooking which came in handy, Unfortunately the rooms are in nasty condition. the rugs havent been cleaned in years. the lighting makes everyone look jaundiced. the pullout couch is lumpy and it is impossible to get a good nights sleep on it. I ran the washer... More 

Helpful?
2 Thank mandy r
West Palm Beach, Florida
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This is the 3rd time I have stayed at this resort it is safe, keycard for main entrance and the elevator as well, 60 inch flat screen and multiple channels and free WIFI. The beds were new and very comfortable. The shower had multiple heads and this is a 2 bedroom suite as that is all they have. A great... More 

Helpful?
Thank john46judy
Raleigh, North Carolina
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

After 3-4 days there I was simply going to write a review about the numerous inconveniences at the hotel, such a no lighting in the living room, burned out lights not being replaced, prolonged waiting at the front desk etc. But upon departing I found that I had inadvertently left my computer rechargiing cable in the room. I called the... More 

Helpful?
Thank Jack C
Johannesburg, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

Beautiful lake view. Next to Wet n Wild. Rooms are spacious and clean. The beds were comfortable . Having a washing machine and dryer in the room was an absolute pleasure The staff were friendly and helpful

Helpful?
1 Thank reflexhmk
Kissimmee, Florida, United States
Level Contributor
49 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Huge rooms and well equipped suites. We got a suite in the 17th floor and wow!!!!!!!!!!!!!!!!!! I really liked this place. I rented my week to my coworkers who was here for a convention. They all pitched in and got a memory of a lifetime.

Helpful?
Thank Samuel R
1 review
1 of 5 stars Reviewed 2 weeks ago via mobile

Front door was broken today, bar/ restaurant was closed at 10 on on Friday. All of the vending machines not working and no one in entire "resort" was able to get be a simple bottle of water. Today I sat at the bar for lunch, 10 minutes no one to help! Place is a joke, this is coming from someone... More 

Helpful?
Thank Brad M
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

We appreciate you taking a moment to review the Westgate Palace Resort in Orlando. We aim in providing memorable experiences to all our owners and guests; for this, it is unfortunate to hear that yours was not exactly the same. As a timeshare resort, the restaurant hours do not work the same as a hotel and you can also check... More 

Swanley, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I visited the hotel on Sunday to get a drink at the bar as I wanted to show my wife where I had stayed previously. The bar staff member was very pushy she kept asking if we were going to order more drinks. When paying the bill, my wife had to ask repeatedly for the staff member... More 

Helpful?
6 Thank G H
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for letting us know about your experience with us at the Westgate Palace Resort. Our staff is trained and prepared to provide you with the type of customer service that exceeds your expectations; for this, it saddens us to hear about your negative experience. We will forward this information to our management team with the purpose of training... More 

Coleraine, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at the west gate palace I was a bit worried but the rooms were fantastic they were clean and roomy going back in sept this year can't wait . Great location staff were very helpful rooms were very clean . Very handy for universal and international drive please ignore the bad reviews this place is brilliant

Helpful?
1 Thank kathleenmarie1
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

It brings us a lot of joy to hear that you chose the Westgate Palace Resort as your vacation destination. We are glad that you noticed our comfortable and clean units, as well as the attention of our staff. We appreciate you choosing us for your stay and hope you provide us with the pleasure again in the future!>M.B More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here a little over a month ago. To be honest the Resort is beautiful and has a great location to Universal Studios and such. As far as the staff (most of the security staff) very unprofessional. First night there, came back after a late night out, didn't remember my room number and I couldn't contact my friend I staying... More 

Helpful?
1 Thank iamcorymorgan
WestgateGuestRels, Guest Relations Manager at Westgate Palace Resort, responded to this review

Thank you for your honest feedback. We are gratified to hear that you found our resort to be beautiful. On the other hand, it is unfortunate to hear that you experienced an issue while staying at our resort. Our security staff is there to ensure the safety of our guests and are connected to the Orlando Police Department in the... More 

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