Attended a meeting at this property. First time at a Ritz-Carleton and was a little disappointed perhaps my expectations were higher than they should have been. The little details to the property are being neglected- covering on the ironing board falling off and when I asked to replace it was told there were not extra's. Every day the toiletries in my room changed brands -i had 3 different brands one day in my shower. Beds need replacing big time! The staff were excellent and all customer service oriented so they lived up to that standard. I am not a frequent Marriott customer but the higher end properties in my preferred hotel chain (Hilton) seem to pay more attention to details.

We stayed a couple of days before Christmas and loved our stay here. The holiday decorations are absolutely gorgeous. From the giant gingerbread house to the zillions of gold ornaments everywhere, we were wowed. One evening we came back from dinner and there were even carolers in the lobby. Lunch at Highball and harvest was wonderful. We started with the Southern Spread and could have stopped there because it was so large. Definitely the highlight of the meal. We loved the pool area and especially appreciated the padded chairs. Also loved easy access to cold bottled water out at the pool. So many hotels have removed any access to drinking water and we really appreciated this! We enjoyed the table tennis and table shuffleboard also. The rooms were clean, updated and spacious. Loved all of the staff we interacted with, but especially our cleaning lady, she was so sweet and made sure we had everything we needed. Loved the turn down service with chocolates. The only miss was after dinner drinks in the lobby bar. They weren't able to make an item from their menu and then also didn't know how to make a chocolate martini. Small misses for an otherwise fantastic stay.

My family and I celebrated Christmas at the Ritz Carlton Grand Lakes. It could not have been any better. The resort is beautiful and huge. The rooms were huge as well. We had an amazing view. The bathroom was large. There were four adults in the room and we had so much space. We had a balcony as well. The weather was amazing even in December. The weather averaged 70-77 degrees. The employees were all very attentive and accommodating. Room service was delicious, especially the blackened fish and cheesecake. We ordered cookies and milk on Christmas Eve and put up a Christmas tree and it felt just like Christmas at home. We ate at Highball and Harvest the day after Christmas. I hosted additional family members, who stayed at a different hotel, and they were amazed at the beauty of the hotel. Valet parking was totally worth it. I loved turn down service after a busy day at the park. The hotel offers a shuttle to the parks. However, I drove myself to the parks. On the day that we were supposed to leave, my daughter begged me to stay an extra day. I went to the front counter and it took about a few seconds for them to extend my stay. We did not want to leave the resort. I only stay at Ritz Carlton hotels and this location is by far among the top Ritz Carlton hotels around the world.