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The Ritz-Carlton Orlando, Grande Lakes

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#20 of 338 Hotels in Orlando
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The Ritz-Carlton Orlando, Grande Lakes
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2,032 Reviews from our TripAdvisor Community

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Showing 1,911: English reviews
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

My husband and I have stayed here through out the years and it was always our go to, a place you could relax and "forget where you are". Sadly, those days have gone. We stayed here in Feb and it was a disaster to say the least. I listed my issues in a Ritz survey and had a follow up... More 

Helpful?
Thank katibai
Chattanooga, Tennessee
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 days ago NEW

I traveled to the Ritz with 4 girlfriends. We enjoyed spending time by the pool relaxing and then getting out on the town. The pool service was amazing our first day and then just okay the second day. The food poolside was great. I did not personally visit the spa, but a friend did and said it was the best... More 

Helpful?
Thank Oconnortraveler
Chicago, Illinois
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 3 days ago NEW via mobile

I traveled to this hotel for a conference. The reason I gave it a one star is because zero stars are on available. Everything from check-in to check out was unacceptable and not standard for a Ritz Carlton. THE GOOD: 1) Spacious square footage in rooms. 2) Clean common area bathrooms and flavored water stations. THE BAD: 1) Carpet in... More 

Helpful?
Thank travelgal080
jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for taking the time to share you comments on your recent visit to the resort. I am very sorry for the number of issues you experienced. Your feedback is very valuable to me as these incidents need to be corrected so they do not happen again. I would be grateful if I could speak with you directly to... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 days ago NEW via mobile

Very dissatisfied with the tea service, the variety was not great, the tea was average and the value for what we paid was atrocious, we would have been better off ordering the steak. To add to our frustration, we didn't receive any type of apology from management, namely, Oris. We will definitely spread the word, nor will we be back.

Helpful?
Thank Arlisa M
jmcgavin, General Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for taking the time to share your comments regarding our tea service. I am very sorry that your experience did not meet your expectations and I will address your concerns and observations with our Ladies and Gentlemen to ensure your challenges are addressed and fixed. I would very much appreciate the opportunity to speak with you directly and... More 

Miami, Florida
Level Contributor
40 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

The Ritz Carlton Grande Lakes does not disappoint. Each time we arrive we are greeted by the same friendly faces, remembering us and our little girls. The hotel is consistent with great service, but this visit was over the top. The pool service was amazing, Alberto was attentive and so friendly, the food and drinks are delicious & the pool... More 

Helpful?
Thank Jackie4SLB
Orlando, Florida
1 review
5 of 5 stars Reviewed 4 days ago NEW

This would be our family's second time staying at this resort and we still continue to call it our FAVORITE resort to have a family staycation. This was the perfect place to celebrate my parent's anniversary and my dad's birthday. Thank you to Gabriel (he was amazing our first visit as well) at the front desk for making the check-in... More 

Helpful?
Thank melpv27
Lighthouse Point, Florida
Level Contributor
135 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great service, large property with plenty to do. The combo of the JW Marriott and the Ritz-Carlton on the same property is a hit. Large exercise facility, several restaurants and pools, golf, outdoor activities. This property has it all.

Helpful?
Thank Bill H
Bow, New Hampshire
Level Contributor
52 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We just got back from a wonderful stay at the Ritz-Carlton, Orlando. The staff went over and above several times to make sure we were comfortable. Great service and a beautiful hotel. Two suggestions: 1) keep the pool bar/restaurant open later (it was closed daily at 4 or 5) 2) expand the menu at your main restaurant, especially for lunch/dinner.... More 

Helpful?
Thank NHTraveler03301
Gainesville, Florida
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The staff was extremely nice throughout. The rooms are great and I could go on for a WHILE about how nice it is, but you can see that in the pictures. The only problem I encountered in this great place was the valet service. It is abysmal. I called for my car through their preferred texting interface and was informed... More 

Helpful?
1 Thank palamedes79
Crawfordville, Florida
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago

I would have given this hotel a 5 score but there were some issues that were not well attended to. Great arrival and reception. Excellent grounds and amenities. They upgraded us to a junior suite. That was nice but the empty spaces showed that the suite was really meant for events and not as a room. Huge spaces in the... More 

Helpful?
Thank korfel
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Room Service
Official Description (provided by the hotel)
This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more   less 

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837-7662
Location: United States > Florida > Central Florida > Orlando
Price Range: $229 - $713 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
Hotel Style:
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#8 Green Hotel in Orlando
#9 Romantic Hotel in Orlando
#15 Business Hotel in Orlando
#18 Family Hotel in Orlando
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