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The Ritz-Carlton Orlando, Grande Lakes

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#21 of 335 Hotels in Orlando
Certificate of Excellence
GreenLeadersSilver level
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The Ritz-Carlton Orlando, Grande Lakes
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2,382 Reviews from our TripAdvisor Community

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Showing 2,243: English reviews
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Mooresville, North Carolina
Reviewed 3 days ago NEW

This property and service are fantastic. The spa is amazing and Norman's restaurant is wonderful. I would come back to this property in the future. The staff at the pool and spa are amazing and loved the fitness facility

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank hollybX2898OK
Rockledge, Florida
Reviewed 3 days ago NEW

Played golf, went to the spa for a massage, and even had a noise complaint that was handled perfectly, could not have been a more perfect weekend. This is one of the best places I ever get away to. Love the treatment I get.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank VowRenewalTravel
Fernandina Beach, United States
Reviewed 3 days ago NEW

We come every year for Bay Hill and the Ritz always makes us feel as if we are the most important guest on property. They have such great attention to detail. The Ritz makes visiting Orlando a relaxing and enjoyable experience! We will return again next year.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank U2027YNteresap
Palm Beach Gardens, FL, United States
Reviewed 3 days ago NEW

Incredible facility, poorly trained staff. Beyond Norman's Restaurant, the rest of the food and food service is way below average. Guests are treated as transients, repeat customers are not acknowledged.

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank marck636
Jenny P, Hotel Manager at The Ritz-Carlton Orlando, Grande Lakes, responded to this review

Thank you for your feedback on your visit to the resort. I am very sorry to hear that your overall experience did not meet your expectations. I would love the opportunity to speak with you about the details and if you have the time I can be reached at jenny.piccione@ritzcarlton.com. Warm regards, jenny.piccione@ritzcarlton.com

Reviewed 5 days ago NEW

The Ritz-Carlton Orlando is one of the best and versatile luxury hotel you will step in. Their spa is the biggest i have ever seen and staff in hotel, spa and restaurants is highly professional and jubilant. Their restaurant at the golf course is the best. I simply loved it.

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Thank hafiz f
Reviewed 5 days ago NEW

This hotel has it all. Kudos to Trisha and the entire club level staff and to Jamal at the pool. The spa us top notch and the front desk and valet couldn't do enough to please. The shuttle to the parks were great just need more return times from Disney magic kingdom

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank randyseth
Baltimore, Maryland
Reviewed 5 days ago NEW

Overall we had a very good experience -- the hotel itself was good, but the Club Level was excellent. The service in the Club Level was absolutely outstanding, starting with an email from Adam two weeks before we checked in. The trip was in celebration of my wife's upcoming 50th, and Adam arranged a lovely cake and floral arrangement, as...

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Thank Peter537
Norwell, Massachusetts
Reviewed 5 days ago NEW

Overall service and the hotel was excellent. Walter in the club lounge was fantastic! They delivered a cheese platter to my father for his Birthday which was nice. They anticipated our needs and made our stay fantastic.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank R7793FGheatherp
Estero, Florida
Reviewed 6 days ago NEW

You get what we have come to expect at Ritz Carlton hotel. Great service, comfortable accommodations and very well maintained facilities. This complex is very nice. We visited their produce farm tonight for a business event and it was awesome. Beautiful setting and delicious food. Pools and outside event areas are also great spaces.

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Thank Sherlynh269
Nashville, Tennessee
Reviewed 6 days ago NEW

This was one of the most beautiful hotels we have stayed. The Executive Suite was magnificent. The service at the pool was fabulous. Love, love the lounge chairs. Had a great experience at the spa as well. I highly recommend this property

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank Cindy S
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more   less 

Additional Information about The Ritz-Carlton Orlando, Grande Lakes

Address: 4012 Central Florida Parkway, Orlando, FL 32837-7662
Location: United States > Florida > Central Florida > Orlando
Price Range: $274 - $1,004 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Orlando, Grande Lakes 5*
Number of rooms: 582
Reservation Options:
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Also Known As:
Ritz-Carlton Orlando Grande Lakes Hotel Orlando
Ritz Orlando
Hotel Style:
#3 Luxury Hotel in Orlando
#4 Spa Hotel in Orlando
#9 Romantic Hotel in Orlando
#10 Green Hotel in Orlando
#15 Business Hotel in Orlando
#18 Family Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton Orlando, Grande Lakes staff and other travelers.
48 questions
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Questions? Get answers from The Ritz-Carlton Orlando, Grande Lakes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try their restaurants, amazing”
 of 5 bubbles 356hafizf, 5 days ago | Read review
“Go for the Club Level if you can!”
 of 5 bubbles Peter537, 5 days ago | Read review
“get up higher and in the middle of hotel for great views.”
 of 5 bubbles J0hnPM10, 3 weeks ago | Read review
“when possible take a pool view, lake view suite”
  • fab views and so peacefull in this busy place
 of 5 bubbles 72bobs, 4 weeks ago | Read review
“The lower rooms with balcony mean you can get little sleep when party-goers are outside the lobby bar.”
 of 5 bubbles oldrectorycottage, Feb 14, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question