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The Ritz-Carlton Orlando, Grande Lakes

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4012 Central Florida Parkway, Orlando, FL 32837-7662
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1591)
Room & Suite (377)
Pool & Beach (196)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton Orlando, Grande Lakes
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#33 of 366 hotels in Orlando
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Silver level
The Ritz-Carlton Orlando, Grande Lakes is a 500-acre nature inspired luxury resort in Orlando, Florida located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs.
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Full view
Property amenities
Parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Babysitting
Paid wifi
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Poolside bar
Tennis court
Aerobics
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Shops
ATM on site
Butler service
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Fireplace
Housekeeping
Private balcony
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Classic
Hotel links
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Location

Full view
39Car recommended
Grade: 39 out of 100
18Restaurantswithin 0.75 miles
0Attractionswithin 0.75 miles
3,393Reviews88Q+A100Room tips
Traveler rating
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  • 107
  • 58
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Popular mentions
Adrienne N wrote a review Sep 22
Millcreek, Utah1 contribution
The hotel was pretty, service was sub-par and not what I'd expect for $400-$500/night, esp a Marriot brand. To start, the reservation process was a pain. I wanted to add one day due to airline changes and couldn't do it online. I spent 20 minutes on the phone where he was having issues, then was contacted by text message the day of with the wrong reservation information (they had me booked for a single day instead of three with no acknowledgment of my original reservation), and then when I got to the front desk to check in they still had the wrong information and we had a wait while they rectified it. Upon getting to the room we had a dead cockroach and even after I reported it it took two days to clean up, even after there was a "deep cleaning" done there was still some weird white powder in the closet carpet where I wanted to store my things. There were no sheer curtains, and we were in a corner room so unless we wanted our neighbors staring straight into our room we had to have the blackout curtains drawn and stay in a dark box. There were people partying until 3AM on their balcony 2 of our 3 nights, which the front desk did nothing about. I did approach the staff with all these concerns and got, "invited back" for after some renovations were completed?? Barely an apology and no solutions or anything to help recitify. I'm a Bonvoy member and am very disappointed - we'll be staying at a St Regis, Regent or boutique hotels in the future for this price point.
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Date of stay: September 2020Trip type: Traveled with friends
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Response from Georgia Sheffield, Guest Services / Front Office at The Ritz-Carlton Orlando, Grande Lakes
Responded 2 days ago
Good Morning AdryN03, Thank you kindly for providing your feedback about you recent stay with us. Providing the highest level of hospitality is our number one priority. I sincerely apologize for falling short of the expectations. I know that we have already been in contact via email and will reach out to you today at your specified timeframe. I look forward to speaking with you today. Sincerely, Georgia
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SCollins wrote a review Sep 20
4 contributions3 helpful votes
This was our first family travel experience post covid and we were so pleasantly surprised. Excellent stay and peace of mind. At every opportunity, hotel staff were kind, positive and went above and beyond to be accommodating. Our son has an allergy and while there are fun ice cream options pool side, no dairy free options. The restaurant brought him a sorbet, no charge. He was so excited and it was so thoughtful. This is a hotel and hotel chain getting it exactly right in our new world. Discerning parent tested and family approved. Thank you Ritz!!
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Date of stay: September 2020Trip type: Traveled with family
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Ryan w wrote a review Sep 20
Orlando, Florida1 contribution
We visited the Ritz Carlton Orlando this weekend. Upon check-in I complained about cleanliness of room (stains, lights burned out) but nothing was done. At breakfast, the main dining room allowed a guy to eat barefoot - how is this acceptable? Checked out early because of drilling and hammering (manager told me that construction is 7 days a week from 9am - 5pm.... this was a Sunday morning.) Unfortunately, I can’t recommend this property.
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Georgia Sheffield, Guest Services / Front Office at The Ritz-Carlton Orlando, Grande Lakes
Responded 4 days ago
Dear RyanDW-Orlando, Thank you for your feedback from your recent stay with us. I am disappointed to hear that your experience with us was less than memorable. We are committed to provide attentive and professional service and want to ensure all our guests have a memorable stay. I hope to have the opportunity to speak with you directly about your time with us at the resort. My email address is georgia.f.sheffield@ritzcarlton.com. I look forward to speaking with you soon.
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Jalford35 wrote a review Sep 20
1 contribution
Def an awesome property and enjoyed our stay tremendously. Pool was great. The Ritz is very central to lots of attractions but we didn’t leave the property at all. We all got massages and enjoyed them tremendously!
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Angar1982 wrote a review Sep 12
Orlando, Florida20 contributions4 helpful votes
The Ritz Carlton is absolutely stunning, one of the best hotels in Central FL. We just checked our today and we had a blast! GM Jon and his team were delightful and the hotel was as good as we expected.
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Date of stay: September 2020Trip type: Traveled with family
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PRICE RANGE
$274 - $1,110 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton orlando grande lakes hotel orlando, ritz orlando
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
582
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Frequently Asked Questions about The Ritz-Carlton Orlando, Grande Lakes
What are some of the property amenities at The Ritz-Carlton Orlando, Grande Lakes?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Ritz-Carlton Orlando, Grande Lakes?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Ritz-Carlton Orlando, Grande Lakes?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton Orlando, Grande Lakes?
Yes, parking is available to guests.
What are some restaurants close to The Ritz-Carlton Orlando, Grande Lakes?
Conveniently located restaurants include Highball & Harvest, Primo, and The Lobby Lounge.
Are there opportunities to exercise at The Ritz-Carlton Orlando, Grande Lakes?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton Orlando, Grande Lakes have an airport shuttle?
Yes, The Ritz-Carlton Orlando, Grande Lakes offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton Orlando, Grande Lakes?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Ritz-Carlton Orlando, Grande Lakes?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Ritz-Carlton Orlando, Grande Lakes offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Ritz-Carlton Orlando, Grande Lakes?
Many travelers enjoy visiting City Hall (9.7 miles).