Upon check in we were told our room won’t be ready for another couple hours. This messed up with our plans but we said ok as we got free breakfast voucher anyway. Then they told us there’s no water the next morning from 8-11 am, and since we’re not complainers we decided to wake up early and get ready even tho we got back at 3 am. Night number 2, our door lock wasn’t working so we stayed outside our hotel room for over an hour so they can fix it. This really pushed it so I decided to write a review. I have one night left and who knows what other trouble we’re gonna get into. The only positive I have is friendly staff but not enough for me to give this hotel over 1 star.
Stayed in crowne plaza universal in august staff could not do enough always trying to please ,bar staff and servers in restaurant brilliant,reception staff always helpful, hotel amenities all ok only downfall was ice machines in corridors not working and washing machines only half working but does not spoil your stay everything else makes up for these.would definitely visit again.
I'm not sure why people consider this a 4 star hotel. The service at the desk was very fast and they were courteous, too me that is where it end. I got to my room the tub either needs to be refinished or painted or cleaned, I couldn't decide. Stains in the carpet and on the walls and the room had a terrible terrible dank musty smell to it... It got me out the airport but that was it. I honestly just should have stayed in the airport. I'm not comfortable enough to get a this 4 hours of sleep. I pray I get out of FL tomorrow.
We arrived at chillies looking forward for our evening meal had to wait for about 45 minutes to get seated. When we did eventually get seated probably another 20 minutes to get a server then by the time we ordered and got our meal it was absolutely cold. We complained to the manager who said they could remake the same meal again which would be another 20/30 minutes which we said no reluctantly compromised that we were not happy with the service they decided to take money of the bill .cut a long story short if you are in international drive seriously give it a miss ..
, Room wasn’t ready even when we pre-paid for an extra night for early check-in. Same happened the following day, Room wasn’t cleaned at all, so requested at front desk and they ensured it’ll be cleaned and we have to be out for 3 - 4 hours. Left at 2pm and returned back at 7.30pm.. but still it wasn’t cleaned. Now when we called the front desk, we were told if it’s ok to be cleaned next day. V v poor service on house keeping. Remember, there’s no drinking water in the room. Room service will charge extra 5 $ per / order
I stayed in a queen bed studio suite which I loved. Its been my second time staying in this property. Ms. Sandra was the one to check me in and made me feel at home. She is nothing but professional and incredibly nice. She definitely deserves a raise. She takes her job and customer service excellence to the max. The first night I stayed the lady at front desk didn't let me know what I was getting charged and Sandra took her time to explain every detail and even gave me a menu for the next day! Thanks Sandra! I'll be staying here again because of you!
While not a large motel, the Hotel Marceline is one of those "Mom and Pop places we're always on the lookout for. Well maintained,, the rooms are tastefully decorated in the Disney theme. Clean and comfortable rooms well taken care of.
Stayed there 2 nights. Dirty bathroom on first day and no hot water in shower. Then at 11pm the toom next door was being vacuumed and cleaned by workers that were so loud and banging doors and talking loud in hallway for 30 minutes. 11 pm is no time to clean! Tons of ants in room and in our luggage and shoe's. We complained to front desk. They didn't even apologize. They only said they have to investigate it. Terrible service. Disgusting hotel!!
We were just here for an overnight stay. In the hotel search app we had filtered to four star and above. This is really about a three. Musty smell in room. Minimal common area bathroom maintenance. Staff scolded guest for wanting coffee at 6:27 - shop opens at 6:30. Fine for an overnight, maybe like a holiday inn.
We came to this hotel for a sisters trip with my younger sister and immediately the staff was very pleasant and Danny as well as Karen as servers were very kind to us! Overall enjoyed our stay! Our flight got delayed, the staff let us stay by the pool and relax until we were ready to go after we checked out! Highly recommend! Very clean, and peaceful stay. Pool was accessible until midnight which was nice especially after a long day at the park and the bar was accessible until 10 pm! Less then 3 miles away from Universal and less then 1 mile away from Icon Park, overall was a great experience would come by again! The breakfast was amazing, we had vouchers for the whole week and if you get more hungry they have a good menu to order off of as well! There are many restaurants and attractions as well as fun activities to do very near by, even at walking distance if you don’t rent a car. We only got a vehicle for 2 days to go to the beach which was a little far, but we didn’t have to because of how accessible everything was. Overall I give 10/10 for the service & hotel. Amazing stay!…