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Crowne Plaza Orlando - Universal Blvd, an IHG Hotel

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7800 Universal Blvd, Orlando, FL 32819-8950
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Traveler (893)
Room & Suite (323)
Pool & Beach (88)

About

#211 of 381 hotels in Orlando
Location
4.5
Cleanliness
4.5
Service
4.3
Value
4.2
This affordable Walt Disney World Good Neighbor® Hotel offers 400 rooms, and is located right across I-4 from Universal Orlando Resort. Diverse, outdoor amenities will make your stay enjoyable and memorable while giving you peace of mind. Location is everything! On Universal Boulevard across from Universal Orlando Resort, 1/4 mile to ICON 360 Park and just 1.5 miles to the Orlando Orange County Convention Center. Getting around is easy with the complimentary scheduled shuttle service to Walt Disney World Resort. Shopping, entertainment and dining are only a short walk away on International Drive.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Children's television networks
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Vending machine
Poolside bar
Raquetball offsite
Squash offsite
Tennis court offsite
Water park offsite
Highchairs available
Free shuttle or taxi services
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Safe
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish
2597Reviews90Q+A100Room tips
Traveler rating
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Joey wrote a review Yesterday
Brooklyn, New York31 contributions20 helpful votes
I had an event across the street at the Wyndham, but this Crowne Plaza across the street had better reviews. Quick walk to the Wyndham as well as International Drive. Clean, comfortable rooms. Good shower. My blackout curtains did not close all the way, had to use safety pins to push them together. Nice heated pool. The hotel rooms are a bit dated and could use a facelift, but they do the job.
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Date of stay: December 2022
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: High floors offer good views of Universal and surrounding attractions.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cool wrote a review Nov 2022
3 contributions
I cannot say enough good words about this hotel. The staff are very service oriented. The group of young staff are really great. Woody, Kay, Mark, Rose in the restaurant .... I will remember their smile. I stayed there just for one week but the experience is unforgettable. The hotel is a pearl in the heart of Bangkok. I definitely want to recommend it to anyone.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hazel C wrote a review Nov 2022
Fife, United Kingdom18 contributions1 helpful vote
+1
Very laid back hotel with terrible guest services. Our room hadn’t been serviced after two days so we requested that it should be cleaned! Four people sharing and it began to stink! When we got back after being at a theme park all day, nothing had been done! We requested clean towels at least which were delivered. Next day it was cleaned after a strong request at reception! Two days later, we had to request clean towels again - and more cardboard cups to use in the coffee machine! It was only cleaned once more during our stay and we were not at all satisfied with the level of housekeeping! There was no information in our room about the hotel’s facilities or a menu for meals. We had to ask at reception if there was a laundry and where it was! They seemed to be very short-staffed but shouldn’t take bookings if they don’t have the staff!
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Yes - don’t go there!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sugueirie C wrote a review Nov 2022
2 contributions
Kristoria, Veronica, MichaelFrom Avanti Cafe are amazing with proving us amazing service all day during our stay & Susana, Linwood are from housekeeping & they were great with helping us with what ever we needed!! Overall, seven been coming here for over 2yrs & we always get treated great that’s why we always come right back here, it’s peaceful, clean food is always great & we get treated like family!!!! 10/10 recommend!!!!!! Come for a freat experience!!!!
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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DAVID wrote a review Nov 2022
Tampa, FL7 contributions1 helpful vote
The hotel was booked solid because of a convention and our rooms were not ready as soon as we would have liked, however, Renae went above and beyond to make sure we were comfortable and happy. I would come back again!
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Date of stay: November 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Colin E wrote a review Nov 2022
11 contributions
+1
Absolutely disappointed, disgusting dirty and old bedding full of stains and holes! The bar is basic ie no cocktails or spirits ( local or imports)! The hotel owner blamed us for stains on bed sheets and made us pay 50 euro. This should not be 3 star!! The food is awful. After biting into a apple it was mouldy in the middle. I definitely won't be going to that hotel again. Also I cut my thumb on the pool door lock and had to get a tetanus jab.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Responded 6 days ago
Hi 127coline, Thank you for staying with us during your trip and sharing your experience with our Crowne Plaza Hotel. We are committed to high levels of cleanliness that meet our IHG Clean promise, and I’m sorry for the experience. I've communicated your feedback to our hotel management and trust that this will be discussed with the team to identify the areas that require improvement. I have sent a personal email to discuss this with you. We hope you still choose IHG for your future travels. I look forward to your response. Sincerely, Roshelle D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brits_abr0ad wrote a review Nov 2022
wales64 contributions48 helpful votes
We picked this hotel because we were a family group of 22 divided between 14 adults and 8 children and needed a central base to visit Orlando's theme parks, primarily Disney. The hotel was about 25-30 minutes from the Disney resorts and 10 - 15 from Universal, so location wise very good. The hotel seems to cater mainly for business people attending a local conference centre so is busy 1st thing in the morning and in the evening. On arrival check in was fairly straight forward, although due to the size of our group not all the rooms were suitable for our needs. To be fair to the reception staff, we all had a room on our 1st night and some of the group were moved the following day to rooms more suited to our needs. Family rooms with enough beds for 2 adults and 2 children without using a sofa bed and a twin room for opposite sex siblings. Part of our deal through the travel agent was to have breakfast included. However on arrival at the hotel we were informed that it was only for the adults, not the children and we would have to pay for theirs. Again the reception staff came up trumps. Because we had problems with room capacity, air con not working in 1 of the rooms and a couple of other minor issues, they gave us sufficient vouchers to cover all of our group for the entirety of our stay. The only consistent thing I can say about the rooms is that no one complained about the beds being uncomfortable. Our room (216) was probably the best of the 7 we had. It was large and looked to have been recently refurbished, although it was pointed out to us that it had disabled access. Fine by me. We had a walking shower instead of a bath/shower setup like the rest of the rooms. It also meant that the room was large and spacious. Nice coffee machine too. The rooms amenities were typical American hotel room. Microwave, fridge, safe etc. Apart from a pizza we had on our 1st night and breakfast we didn't eat in the hotel so I can't really comment on the food, although what we did have was cooked fresh. The pool area was safe and clean with plenty of sunbeds. There is a pool bar too, which is useful. Although both bars closed at 10pm, which we thought was quite early. After spending all day at the theme parks, eating at a local restaurant it would have been nice for the adults to chill out with a glass of something before bed. Parking was never an issue. There was always spaces available which was good considering we were told several times that the hotel was at capacity. If it hadn't been for the initial problems when we first arrived I would have given a 5 star rating for this hotel. The only saving grace was that reception sorted out the issues within 24 hours. The only 1 that didn't get sorted while we were there was 1 of the rooms had a leak that didn't get fixed, but to be fair the family members declined to be moved to another room because the children would have been separated from their cousins. So not really a major issue. All in all. The hotel was a good base for a large group visiting Disney and Universal.
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Date of stay: November 2022Trip type: Traveled with family
Room Tip: Ask for room 216. Clean, spacious and a nice powerful shower.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Responded 1 week ago
Hello, Brits_abr0ad Thank you for telling us about your experience with us during your stay at our hotel and also for choosing us. This will indeed help us improve for you and other future guests. I have shared your observations with our management. I'm sorry for the situation you encountered. It was far from awesome. Please, accept my apology. Nothing makes us happier than delivering the best experience to our beloved guests. I hope we get another chance to show you can do better. Our staff can't wait to serve you again soon. Alejandro G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marione N wrote a review Oct 2022
1 contribution
I visited kitchen 9 and received credible service from Ritah,also it had good ambience,clean environment and quality food. It was nice being there. I enjoyed 24 hours service. my email address is marionenekesa@gmail.com
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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NellyBuckinghamshire wrote a review Oct 2022
Buckinghamshire6 contributions10 helpful votes
Positives are location for universal, bus stop outside the hotel or Lyft is approx 10 dollars. The bar staff work hard and are very polite. The hotel is located across from international drive so plenty of food options close to the hotel. Room was large and adequate for our 7 day stay. Our biggest disappointment was our continued request for our room to be cleaned for it not to happen. You are informed that cleaning the room doesn’t happen automatically but if you request in the morning housekeeping will visit - well we requested twice and returned from the park at 9pm to no house keeping. We then had to talk to a manager to request towels so our 9 year old could have towels for a bath. Really disappointed with the service and how front of house such as reception staff seem to react to customers - feels like it’s a them via guests attitude and definitely not what I have experienced in other stays at crown plaza resorts.
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Date of stay: October 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Responded 3 weeks ago
Hi NellyBuckinghamshire, I read your review of the Crowne Plaza Hotel. Thank you for doing business with IHG and choosing our hotel for year travel needs We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visit with us. Until your next stop in the area, we look forward to hosting you again to redeem your confidence in us. Best regards, Roshelle D. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tourist72594 wrote a review Oct 2022
2 contributions1 helpful vote
I am writing this review whilst been caught up in hurricane Ian which was very scary, however Tiffeney at front desk absolutely went above and beyond for us, with absolutely everything this lady is an absolute Angel and her dedication, commitment and all round decorum is world class, please Crowne plaza recognise this girl and ensure you look after her as she did me and my family. Love Gayle and family room 928 xx
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Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$105 - $196 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza orlando universal hotel orlando, orlando crowne plaza, crown plaza orlando, crowne plaza universal orlando
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
400
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CROWNE PLAZA ORLANDO - UNIVERSAL BLVD, AN IHG HOTEL $75 ($̶1̶3̶5̶) - Updated 2022 Prices & Reviews - FL

Frequently Asked Questions about Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Which popular attractions are close to Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Nearby attractions include Teatro Martini (0.3 miles), Pirate's Dinner Adventure (0.3 miles), and Hogan's Beach Shop (0.3 miles).
What are some of the property amenities at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Conveniently located restaurants include FishBones, IHOP, and Giordano's.
Are there opportunities to exercise at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Orlando - Universal Blvd, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Many travelers enjoy visiting City Hall (7.9 miles) and Jack Kerouac House (9.0 miles).