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Crowne Plaza Orlando - Universal Blvd, an IHG Hotel

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7800 Universal Blvd, Orlando, FL 32819-8950
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$125
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Traveler (878)
Room & Suite (323)
Pool & Beach (88)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 08/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Updated 08/11/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#214 of 381 hotels in Orlando
Location
4.5
Cleanliness
4.5
Service
4.3
Value
4.2
This affordable Walt Disney World Good Neighbor® Hotel offers 400 rooms, and is located right across I-4 from Universal Orlando Resort. Diverse, outdoor amenities will make your stay enjoyable and memorable while giving you peace of mind. Location is everything! On Universal Boulevard across from Universal Orlando Resort, 1/4 mile to ICON 360 Park and just 1.5 miles to the Orlando Orange County Convention Center. Getting around is easy with the complimentary scheduled shuttle service to Walt Disney World Resort. Shopping, entertainment and dining are only a short walk away on International Drive.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Patio
Kids stay free
Wifi
Pool / beach towels
Outdoor pool
Heated pool
Shallow end in pool
Fence around pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Kids' meals
Outdoor dining area
Vending machine
Poolside bar
Raquetball offsite
Squash offsite
Tennis court offsite
Water park offsite
Children's television networks
Highchairs available
Free shuttle or taxi services
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Safe
Sofa
Telephone
Wardrobe / closet
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Business
Languages Spoken
English, Spanish
2588Reviews90Q+A100Room tips
Traveler rating
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Most Recent
Justin T wrote a review Sep 22
1 contribution
Upon check in we were told our room won’t be ready for another couple hours. This messed up with our plans but we said ok as we got free breakfast voucher anyway. Then they told us there’s no water the next morning from 8-11 am, and since we’re not complainers we decided to wake up early and get ready even tho we got back at 3 am. Night number 2, our door lock wasn’t working so we stayed outside our hotel room for over an hour so they can fix it. This really pushed it so I decided to write a review. I have one night left and who knows what other trouble we’re gonna get into. The only positive I have is friendly staff but not enough for me to give this hotel over 1 star.
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jim T wrote a review Aug 2022
8 contributions7 helpful votes
Hotel's Favorite
Stayed in crowne plaza universal in august staff could not do enough always trying to please ,bar staff and servers in restaurant brilliant,reception staff always helpful, hotel amenities all ok only downfall was ice machines in corridors not working and washing machines only half working but does not spoil your stay everything else makes up for these.would definitely visit again.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Cre8ed2serve wrote a review Sep 14
1 contribution
I'm not sure why people consider this a 4 star hotel. The service at the desk was very fast and they were courteous, too me that is where it end. I got to my room the tub either needs to be refinished or painted or cleaned, I couldn't decide. Stains in the carpet and on the walls and the room had a terrible terrible dank musty smell to it... It got me out the airport but that was it. I honestly just should have stayed in the airport. I'm not comfortable enough to get a this 4 hours of sleep. I pray I get out of FL tomorrow.
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Date of stay: September 2022
Value
Location
Service
Trip type: Traveled on business
Room Tip: I don't recommend this hotel or their rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ian L wrote a review Sep 12
Bathgate, United Kingdom18 contributions12 helpful votes
We arrived at chillies looking forward for our evening meal had to wait for about 45 minutes to get seated. When we did eventually get seated probably another 20 minutes to get a server then by the time we ordered and got our meal it was absolutely cold. We complained to the manager who said they could remake the same meal again which would be another 20/30 minutes which we said no reluctantly compromised that we were not happy with the service they decided to take money of the bill .cut a long story short if you are in international drive seriously give it a miss ..
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Responded 2 days ago
Hello 744ianl, We appreciate your trust in choosing our hotel for your travel needs and leaving us a review! I'm sorry to hear about the issues you encountered during your visit. We aim to make sure that we always live up to, if not surpass, our guest expectations. To avoid a repeat of this situation, I went ahead and informed hotel management of your concerns for immediate action. We are eager to welcome you back again soon and provide you with the outstanding experience you deserve! Best regards, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ismail Hameed wrote a review Sep 8
21 contributions14 helpful votes
, Room wasn’t ready even when we pre-paid for an extra night for early check-in. Same happened the following day, Room wasn’t cleaned at all, so requested at front desk and they ensured it’ll be cleaned and we have to be out for 3 - 4 hours. Left at 2pm and returned back at 7.30pm.. but still it wasn’t cleaned. Now when we called the front desk, we were told if it’s ok to be cleaned next day. V v poor service on house keeping. Remember, there’s no drinking water in the room. Room service will charge extra 5 $ per / order
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Date of stay: September 2022Trip type: Traveled with family
Room Tip: Don’t expect perfect service from this hotel. Housekeeping is worst ever. There’s no drinking...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Responded 6 days ago
Hello highriseissey, Thank you for your stay and for taking the time to leave us feedback. We're determined to make your stay with us pleasant, and I am sorry to learn that some aspects of your visit turned out otherwise. I have alerted the hotel management regarding your comments, and I am certain that the steps that will be taken will improve your next visits with us. I hope to welcome you back! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Veronica L wrote a review Aug 2022
Orlando, Florida1 contribution
I stayed in a queen bed studio suite which I loved. Its been my second time staying in this property. Ms. Sandra was the one to check me in and made me feel at home. She is nothing but professional and incredibly nice. She definitely deserves a raise. She takes her job and customer service excellence to the max. The first night I stayed the lady at front desk didn't let me know what I was getting charged and Sandra took her time to explain every detail and even gave me a menu for the next day! Thanks Sandra! I'll be staying here again because of you!
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Date of stay: August 2022
Value
Location
Service
Room Tip: Deposit is 50$, Parking is 25$ (?), Rooms are pretty spacious.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jerry P wrote a review Aug 2022
2 contributions3 helpful votes
While not a large motel, the Hotel Marceline is one of those "Mom and Pop places we're always on the lookout for. Well maintained,, the rooms are tastefully decorated in the Disney theme. Clean and comfortable rooms well taken care of.
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Date of stay: August 2022
Location
Service
Sleep Quality
Room Tip: Rooms are all ground floor level (you park right in front of your room)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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282Mrau wrote a review Aug 2022
1 contribution
+1
Stayed there 2 nights. Dirty bathroom on first day and no hot water in shower. Then at 11pm the toom next door was being vacuumed and cleaned by workers that were so loud and banging doors and talking loud in hallway for 30 minutes. 11 pm is no time to clean! Tons of ants in room and in our luggage and shoe's. We complained to front desk. They didn't even apologize. They only said they have to investigate it. Terrible service. Disgusting hotel!!
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Responded 4 weeks ago
Hi 282Mrau, Thank you for choosing our hotel and for taking the time to provide feedback about your experience. Crowne Plaza provides the best lodging experience for every guest, and I'm sorry for the issues during your stay. I will be sharing your feedback with our hotel management for review. I've also sent you a private message to discuss this further. We hope you can give us a chance to regain your trust and confidence in our service. Stay Safe! Carl J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
DoctorArr wrote a review Aug 2022
Cleveland, Ohio10 contributions17 helpful votes
We were just here for an overnight stay. In the hotel search app we had filtered to four star and above. This is really about a three. Musty smell in room. Minimal common area bathroom maintenance. Staff scolded guest for wanting coffee at 6:27 - shop opens at 6:30. Fine for an overnight, maybe like a holiday inn.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from IHG Service, Owner at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Responded 4 weeks ago
Hi DoctorArr, We are grateful that you gave us the chance to host you and that you took the time to write a review for us. We also appreciate you banking on our hotel for your travel needs We make every effort to ensure that our guests have a good time and are comfortable during their stay. I'm sorry we missed the mark on this occasion. To avoid a repeat of this situation, I went ahead and informed hotel management of your concerns for immediate action. We are eager to welcome you back again soon so we can provide you the outstanding experience you deserve! Best, Jonathan A Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan S wrote a review Aug 2022
9 contributions1 helpful vote
+1
We came to this hotel for a sisters trip with my younger sister and immediately the staff was very pleasant and Danny as well as Karen as servers were very kind to us! Overall enjoyed our stay! Our flight got delayed, the staff let us stay by the pool and relax until we were ready to go after we checked out! Highly recommend! Very clean, and peaceful stay. Pool was accessible until midnight which was nice especially after a long day at the park and the bar was accessible until 10 pm! Less then 3 miles away from Universal and less then 1 mile away from Icon Park, overall was a great experience would come by again! The breakfast was amazing, we had vouchers for the whole week and if you get more hungry they have a good menu to order off of as well! There are many restaurants and attractions as well as fun activities to do very near by, even at walking distance if you don’t rent a car. We only got a vehicle for 2 days to go to the beach which was a little far, but we didn’t have to because of how accessible everything was. Overall I give 10/10 for the service & hotel. Amazing stay!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$104 - $180 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza orlando universal hotel orlando, orlando crowne plaza, crown plaza orlando, crowne plaza universal orlando
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
400
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Frequently Asked Questions about Crowne Plaza Orlando - Universal Blvd, an IHG Hotel
Which popular attractions are close to Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Nearby attractions include Teatro Martini (0.3 miles), Hogan's Beach Shop (0.3 miles), and Pirate's Dinner Adventure (0.3 miles).
What are some of the property amenities at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Yes, parking is available to guests.
What are some restaurants close to Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Conveniently located restaurants include FishBones, IHOP, and Giordano's.
Are there opportunities to exercise at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Crowne Plaza Orlando - Universal Blvd, an IHG Hotel offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Crowne Plaza Orlando - Universal Blvd, an IHG Hotel?
Many travelers enjoy visiting City Hall (7.9 miles) and Jack Kerouac House (9.0 miles).