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We went there just for 4 days but I must say I ended up really happy about it.
The staff upon arrival were really nice, they were helping with the bags and very attentive. We arrived a little bit early so our room was not...More
Currently staying here and I'm pleasantly surprised at how nice it has been. The Front desk, concierge, restaurant staff, room service have been exceptional. Our server Celine during lunch was the only one working the bar, pool and lunch area on Thanksgiving day. And she...More
Thank Mark C
Response from Terri M, Public Relations Manager at Crowne Plaza Orlando - Universal BlvdResponded November 25, 2017
Mark, happy anniversary! We're so glad you celebrated it with us. Thank you for that and for sharing this wonderful review. We will be sure to share this with Celine as well. She'll appreciate the recognition. You're also correct about our renovation. We're working to...More
I was looking for a reasonable deal for a midweek night. Being a member I decided to use points although the room rate was pretty cheap. I was very impressed by this Hotel. Clean, modern and had everything!. The outdoor pool seemed to attract all...More
Perhaps it was the unusually cold weather that caused the bad service I received. The woman who checked me in was not friendly (no typical verbal greeting like welcome or can I help you. Instead she motionend to come forward when it was my turn....More
- This hotel considered one of the worst hotels i have ever been, Poor customer service especially from the reception staff, Not friendly at all, not even smiling, and not willing to help or assist.
- Doors with connected doors is very outdated.
2 Thank Mohamed G
Response from Terri M, Public Relations Manager at Crowne Plaza Orlando - Universal BlvdResponded 1 week ago
Thank you for sharing your experience. I am sorry that we let you down but please know your feedback will allow us to address and make corrections to any deficiencies. Normally our staff receives very high marks. Along with the other hotels in the area...More
$117 - $242 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#49 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#123 Family Hotel in Orlando
Non-Smoking Rooms ,
Number of rooms
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Response from SpookiMulder | Reviewed this property |
Hi! I actually work for IHG hotels. If you used an actual credit card, it's an average of 5 days most. If you used a debit card, it depends on your bank. Once you check out, the hotel releases the funds but it may pend on... More
Hi! I actually work for IHG hotels. If you used an actual credit card, it's an average of 5 days most. If you used a debit card, it depends on your bank. Once you check out, the hotel releases the funds but it may pend on your account up to 10 business days. If you go through a large bank like Bank of America or Wells Fargo, it will usually process in fewer days. Smaller town banks and local credit unions can sometimes take longer. :)