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Crowne Plaza Orlando Universal

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7800 Universal Boulevard, Orlando, FL 32819
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2,017 Reviews from our TripAdvisor Community

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Showing 1,764: English reviews
New York City, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Very disappointed with the visit here. Website makes you think that it will something that it is not and that's up to date. Everywhere you look you think 1986 .. Only thing that has been updated since then was the reception area I think. Room furniture needs a good scrub along with the carpets. Room TV is small and old... More 

Helpful?
Thank Jimmershaw
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and providing such a thorough critique. I really do appreciate the very positive comments about the staff. As well, we feel that is our strongest benefit to our guests and I am sorry that you were not impressed with our guestrooms. As far as updating, the guest rooms are in fact in the planning stages for... More 

Oklahoma City, Oklahoma
Level Contributor
16 reviews
5 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

I had a very nice stay at the Crowne Plaza. I booked with points and I appreciated the check in desk acknowledging that. I was given access to the Executive lounge on the top floor, which had a nice complimentary breakfast that was a bit more secluded than the regular breakfast. Room was a bit bare bones, but very clean.... More 

Helpful?
Thank Sean T
Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is probably the best hotel I've ever stayed in. Everyone in the staff (no exceptions) were always keen to help us with any need we might have, and would always serve us with a smile and a welcoming attitude. The room was really comfortable, the hotel restaurant and bar was nice and the food delicious. You ask for coffee,... More 

Helpful?
Thank JNORK84
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this fantastic review. It's great to see how much you enjoyed everything. We'd love to have you back! In fact, if you thought the hotel was great during this stay when you do come back next we should be even better! Our rooms are scheduled to be renovated next. More 

Chicago, IL
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were there July 3-7. It was very nice and close to Universal Studios. We thought we'd be able to take the shuttle bus to and from Universal but times were NOT convenient at all. We found it better to just drive ourselves but had to pay $20 a day in parking. We arrived early and stopped at hotel to... More 

Helpful?
Thank MoonUnitFromChicago
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for choosing to stay with us during your recent visit and for sharing this review. We really appreciate it. I'm glad to hear we were able to accommodate your requests and have your room ready for you early. We'll be sure to speak with the housekeeping and front desk staff regarding the miscommunication you experienced so that it... More 

Tallahassee, Florida, United States
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 1 week ago

I've stayed here on four separate visits to ORL. I've also stayed at most of the Disney Resorts (Boardwalk, Grand Floridian, Dolphin, etc.) and some other nice hotels here (Ritz Carlton, the Waldorf and Hyatt Regency Grand Cypress). The Crowne Plaza is the best for price and location. It's clean, close to everything and the price is perfect. I'd recommend... More 

Helpful?
Thank DadOfTwo222
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. It's great that you have stayed at so many different hotels in the area while choosing to stay with us on several occasions. We love hearing how much you enjoy it. Yes, Lisandra probably took care of you. She's amazing and we'll be sure to pass this on to her. We do hope you'll... More 

Hokitika, New Zealand
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

My wife and I just recently visited orlando and stayed at the crowne plaza. We found the hotel to be presented very nicely and the staff were friendly and helpful. Our room was spacious, flat screen TV and other amenities such as microwave etc. The only minor bad point was that we could hear a lot of goings on outside... More 

Helpful?
Thank CamSmithNZ
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to share your review. We're glad you enjoyed your stay and our service and do hope you'll be back again soon. Universal Studio's Islands of Adventure just opened Skull Island: Reign of Kong and it should be a lot of fun! More 

Baytown, Texas
Level Contributor
79 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is a clean and surprisingly quite hotel with so many kids staying here. The pool and hot tub are nice after a long theme park day. The pool is large so no matter how many kids you can find a space. The food is good at both room service and the restaurant. I want to mention Vic the host... More 

Helpful?
Thank Chris D
Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Location, Location, Location! That’s one of the best things about staying at the Crowne Plaza Universal. Around 25 Minutes from MCO International the Crown Plaza is very close to both Universal and Disney! Although we had a great experience overall, I’d like to especially thank a few who made our stay memorable and yes I’m sure we’ll be coming back.... More 

Helpful?
Thank JoDsouza
Stroud, United Kingdom
Level Contributor
47 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 1 week ago

Friendly staff, spacious and clean rooms. Could do with a bit of an update. We also stayed at another hotel nearby which was of a much higher standard and for the same price. Good location for the I-Drive and Universal Studios.

Helpful?
Thank Lark2713
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Lark2713, Thank you for your review and kind words. We have exciting plans for a complete rooms renovation that will update our guestrooms. In the meantime we continue to focus on providing clean and well maintained rooms. We hope for and are used to higher marks and we will continue our efforts in achieving those 4 and 5 star... More 

London, England, United Kingdom
Level Contributor
79 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Good location Lots of parking, free for guests Small but well equipped gym Breakfast could use more variety Location is good, just off international Interstate is not far Room comfy but AC is way too loud In house car hire would be a great addition

Helpful?
Thank MartinSR
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so glad you were satisfied with your experience and enjoyed our facilities. When you return, please know, we have the ability to assist you with a car. Please ask our concierge and they arrange for a driver to get you where you'd like to go if the free shuttle or I-Ride Shuttle are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Price Range: $121 - $216 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Expedia, Otel, Travelocity, Odigeo, Hotwire, Priceline and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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