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Crowne Plaza Orlando Universal

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Crowne Plaza Orlando Universal
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2,027 Reviews from our TripAdvisor Community

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Showing 1,771: English reviews
Kilkenny, Ireland
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Stayed two weeks two adults two kids 16 and 13. We were checked in by William who was a pleasure to deal with. Hotel is clean and well looked after. Rooms are very clean beds comfortable. Linen changed every day. Restaurant is excellent but a little on the expensive side. Bar is ok for a drink at night but no... More 

Helpful?
Thank BRLE-C
Birmingham, United Kingdom
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here from 30th June 2016 to 14th July 2016. The hotel is clean and light. The whole place is relaxed and friendly. The air con was laid but it did nothing to stop us having a good time. We had two rooms that were good size with work desk and sattee. The restaurant serves good meals and the... More 

Helpful?
Thank Paresh04_11
Kilmarnock, United Kingdom
Level Contributor
4 reviews
4 of 5 stars Reviewed 2 days ago NEW via mobile

Having read mixed reviews, thought I would give mine. We've stayed countless times in the orlando area, definitely 4* class, hotel not motel. Staff very friendly, rooms clean and roomy-we stayed in junior suite. Well positioned for all, walkable to orlando eye. $30 dollars parking charge as we were staying more than 10 days. Lovely pool area, always beds and... More 

Helpful?
Thank creeboy
Northern Ireland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Never have I reviewed a hotel before, but after seeing other reviews posted I felt it necessary that I do just that. We stayed at Crowne Plaza Universal for 2 weeks and a great time was had by all!!! Excellent hotel worthy of 4 stars, perfect location, 5 star staff who would help you in any way they can, rooms... More 

Helpful?
1 Thank Tony G
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for choosing to write our review and for all the wonderful things you shared. We are very grateful and thrilled that you thoroughly enjoyed your stay with us. If you enjoyed it this time, come back next year! Our next phase of our renovation includes the rooms! We're taking it up a notch and hope you'll... More 

Tampere, Finland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Spend two weeks here. It has been a couple of years since our last visit and this hotel was just as good as we remembered! The location was super for our purposes (shopping, the Universal parks, dining at International Drive) and we didn’t have any problems what so ever. The room was big enough for four people and we liked... More 

Helpful?
Thank 730mn
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Welcome back! And thank you for this fantastic review. It's great to know we've still got it. When you plan your next trip, check out our shopping package on website. It will include transportation to the outlets, an American Gift card and more! Thank you again! More 

2 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Location is Middle of all activities,They offer me better room when my allocated room was not ready and also extend my checkout time when my wife got sick and unable to walkout the room without any extra charge .onsite parking is available with 12USD per night.Breakfast is outstanding.kids below 10years eat free with paying adult .

Helpful?
Thank Asm H
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to share this great review. It's good to know how much you enjoyed your stay and the services our team provided. We do hope your wife recovered quickly and your trip home was uneventful. There's always so much happening here in Orlando. Universal Orlando will be opening their new water park next year, Volcano... More 

Danville, Pennsylvania, Usa
Level Contributor
31 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Staff was very helpful and friendly. Room was okay. Staff is the reason I am giving this a four instead of a three. Many dinning options close by. Located a little distance from but not too far from Universal.

Helpful?
Thank HollyK443
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing your experience and for this rating. It's great to hear that our staff really impressed you during your stay. I am sorry you were not thoroughly happy with your room. But, we are moving into the next phase of our renovation that will include a full update to our rooms. When you're making you plans for... More 

New York City, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW via mobile

Very disappointed with the visit here. Website makes you think that it will something that it is not and that's up to date. Everywhere you look you think 1986 .. Only thing that has been updated since then was the reception area I think. Room furniture needs a good scrub along with the carpets. Room TV is small and old... More 

Helpful?
Thank Jimmershaw
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and providing such a thorough critique. I really do appreciate the very positive comments about the staff. As well, we feel that is our strongest benefit to our guests and I am sorry that you were not impressed with our guestrooms. As far as updating, the guest rooms are in fact in the planning stages for... More 

Oklahoma City, Oklahoma
Level Contributor
17 reviews
5 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW

I had a very nice stay at the Crowne Plaza. I booked with points and I appreciated the check in desk acknowledging that. I was given access to the Executive lounge on the top floor, which had a nice complimentary breakfast that was a bit more secluded than the regular breakfast. Room was a bit bare bones, but very clean.... More 

Helpful?
Thank Sean T
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Sean, thank you sharing your experience with us and for this wonderful review. It's great to hear you enjoyed your stay and all that the executive level had to offer you. Apologies for the printer issue. I hope we were able to get that taken care of for you. We will absolutely make sure that doesn't happen again. When you're... More 

Copenhagen, Denmark
1 review
5 of 5 stars Reviewed 1 week ago

This is probably the best hotel I've ever stayed in. Everyone in the staff (no exceptions) were always keen to help us with any need we might have, and would always serve us with a smile and a welcoming attitude. The room was really comfortable, the hotel restaurant and bar was nice and the food delicious. You ask for coffee,... More 

Helpful?
Thank JNORK84
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this fantastic review. It's great to see how much you enjoyed everything. We'd love to have you back! In fact, if you thought the hotel was great during this stay when you do come back next we should be even better! Our rooms are scheduled to be renovated next. More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Boulevard, Orlando, FL 32819
Location: United States > Florida > Central Florida > Orlando
Price Range: $122 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, IHG, Hotwire, Travelocity, Otel, Priceline, Odigeo, Expedia and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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