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Crowne Plaza Orlando Universal

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Crowne Plaza Orlando Universal
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2,044 Reviews from our TripAdvisor Community

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Showing 1,784: English reviews
1 review
5 of 5 stars Reviewed 4 days ago NEW

A one night stay arriving late in the evening. Reception booked us in quickly and efficiently with friendly helpful staff. Free wifi, large clean and comfortable room with two queen beds. An enjoyable, if brief, stay. Would recommend hotel and would love to return for a longer visit to take advantage of the pool!!

Helpful?
Thank Dawn B
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this great review. Even though you stayed just one night we're glad you were able to experience some of our service and enjoy your visit. It's great to know you hope to return and stay longer. Yes, you'll enjoy our pool as well as our courtyard. You'll be able to sit back and relax in a... More 

Edinburgh, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed at the Crowne Plaza for 5 nights before our Royal Caribbean Cruise. We also returned for 2 nights after our cruise. Our first impression of this hotel was very nice as you walk into the reception area, restaurant and pool area however the bedrooms tell a different story! Don't get me wrong they are spotlessly clean but are... More 

Helpful?
Thank Nichola F
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Nichola F Thank you for your review. I am happy that you enjoyed your visit with us and did come back for a second visit as well. We do strive for higher than 3 stars and I am sorry that we did not impress you to that degree. I can appreciate your critique about the need for refurbishment. I... More 

Birmingham, Alabama
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in two suites on the top floor (15) Executive Level. It was a nice spacious room, with a foyer type area, and a office/sofa area in addition to the wonderful King bed. The bath was super spacious with a jetted tub, . I didn't get to try the tub this visit but it looked nice and roomy. The... More 

Helpful?
Thank Moe3363
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing this wonderful review. We hope the baby (and family) will be back to visit on a regular basis. There is always so much to enjoy in Orlando and we are moving into our next phase in our renovation soon. This will include the rooms. Please, come stay with us when you return next. You will be... More 

North West England, United Kingdom
1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

What a brilliant experience we had here I went with my 9 year old son for two weeks on 21 July we checked in very fast an was up in our room in no time at all we wasn't given a pool view room like I'd asked for but a phone call an that was all sorted all the staff... More 

Helpful?
Thank rileylee12
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this absolutely wonderful review. We're so glad you enjoyed your entire stay. I'm also relieved to hear we found your son's teddy. He must have been so upset when he couldn't find it. I know it's not easy getting to Orlando but we do hope you'll come back again soon. We'll be updating our rooms and, of... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Stayed here for our honeymoon and could not have been happier. Our reservation was canceled without our knowing (by a 3rd party travel agency), but the staff at Crown Plaza went above and beyond to make sure we enjoyed our stay. Great spacious rooms with comfortable living quarters. Food was great. Pool was large and relaxing. Offer a free shuttle... More 

Helpful?
Thank Cody Y
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Congratulations! And thank you for choosing to spend your honeymoon with us and for this wonderful review. We're sorry that a 3rd party cancelled your reservation but are thrilled to hear how well our team made sure everything ran smoothly and took care of you. We hope you'll make our hotel a new tradition in your life. Anniversary's are always... More 

Oslo, Norway
Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Ordered here when a booking on Seminole hard rock went wrong. They fixed us up with 2 nice connecting rooms. Had late checkout so spent the day there before we moved on to our next place. Great pool, great breakfast and service all the way. Bring water as it will not be in the room. Short walk to many good... More 

Helpful?
Thank kyrretamber
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so glad we were there to help and that you enjoyed your stay. When you're planning your Orlando visit next time, please visit our our website to see what special offers or packages we may have available during your stay. We'd love to have you as our guest again. More 

Essex, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great location near universal studios and wet n wild Disney only 20 minutes away international drive a stones throw away check out friendlys for breakfast and the wawa garage across the street is best place for coffee and snacks nice pool hot tub and gym to relax after a hard days walking around the parks

Helpful?
Thank Andy T
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Andy, thank you for sharing this great review. We're so glad you enjoyed your stay here at the hotel. It's great to know you were able to take advantage of the gym and pool area while still getting in time for the parks. We'd love it if you stayed with us again when you visit Orlando next. When you do,... More 

London, United Kingdom
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We only stayed here for 4 nights but we found it to be a very efficient hotel with lovely friendly staff who could not do enough for you. The rooms were spacious and clean. The air conditioning worked extremely well and the buffet breakfast was very well presented, tasty and very well cooked. The servers were really friendly and happy.... More 

Helpful?
1 Thank Beachy1997
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review. We're so glad to hear that you thoroughly enjoyed your stay and all the service you received. Our staff is top notch and we are so grateful for this outstanding service. We do hope you'll return again soon. There's so much to do and see. Disney is changing their experience with a new sourin... More 

Dublin, Ireland
Level Contributor
33 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Crowne Plaza Universal for 14 nights and were very happy with the room, service and location. It's within walking distance of a number of restaurants if you don't have a car and the hotel shuttle will bring you to Disney, SeaWorld and Universal (but not the other parks). It's also close to Ripley's Believe it or... More 

Helpful?
Thank Paricin
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review and rating. We truly appreciate it and that you chose to stay with us while visiting the Orlando area. You truly did get a lot done. We hope you'll come back soon and stay with us again. We know transportation is important. Did you know the IRide Trolly picks up right in front of... More 

manchester
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

There wasn't really anything to knock about this hotel for what we needed, apart from maybe the parking charge seemed a bit excessive, but I guess they are trying to encourage people to use the shuttles. The room was clean, a good size and a comfy bed. The bathroom was also clean, pretty big and had a powerful shower. Before... More 

Review collected in partnership with Amoma.com

Helpful?
Thank mancsgirl2012
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

We really appreciate you taking the time to share this wonderful review. Thank you. We realize selecting a hotel can be a bit overwhelming but it sounds like you have it down to a tee. When you decide to return to Orlando, we do hope you'll consider staying with us again. When making your reservations, please ask about a refrigerator.... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Executive Level Queen Studio (Junior Suite) (37)
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Location: United States > Florida > Central Florida > Orlando
Price Range: $119 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Orlando Universal 3.5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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