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Crowne Plaza Orlando Universal

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7800 Universal Boulevard, Orlando, FL 32819
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Crowne Plaza Orlando Universal
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1,886 Reviews from our TripAdvisor Community

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Den Haag, Zuid-Holland, Netherlands
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed yesterday NEW

The hotel is ok, nothing really fancy. Hotel staff is helpful but I do feel that the time has gotten a hold on this hotel. ...meaning, it can use a modernization cycle... It is weird to be waken up by the background LOBBY entertainment system because the volume is just a bit too high. Carpet throughout the hotel are...older... I... More 

Helpful?
Thank mauricet74
2 reviews
2 of 5 stars Reviewed 2 days ago NEW via mobile

It's and old hotel with a noisy central atrium. The AC unit in the room is noisy and the bed is rather hard and uncomfortable. The gym is completely lacking but the pool and hot tub are fairly nice. There was a plumbing problem during my stay and they couldn't fix it well. The front desk was poor and unhelpful... More 

Helpful?
Thank Steve W
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing. A two star rating is certainly not what we are accustomed to receiving and I am very sorry that we did not rate any higher for you. Our staff is normally much more efficient and expeditious in delivery of requests. Your comments are valuable and will be used to address to prevent recurrence. Our location and... More 

USA
Level Contributor
36 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

I was a bit hesitant to book here after reading the TA reviews, but decided to use my own judgement based on previous stays at Crowne plaza hotels. As with most things in life, there's good and opportunities for improvement at this location, in my opinion(IMO). I was greeted by a very nice valet although we opted to self park... More 

Helpful?
Thank truthFULLUsa
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you very much for your critique. It means a great deal that you have taken the time to share your experience. I appreciate your very kind comments about our team members Alina and Ricardo and will pass on your high marks to them. I am sorry that you had issue with the heater. By dialing the hotel operator we... More 

Fredericksburg, Texas
Level Contributor
223 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

One thing about Crowne Plazas, they are consistent. Rooms large, clean. Well staffed. Catered Dinners were not special. Loved the hot tub in the evening. For conference goers, not having an airport shuttle was a bummer. Note: Conference room had no wifi and cell service non-existent.

Helpful?
Thank TXRVer09
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for your review. We are sorry that not all aspects of your stay met your expectations. If you could provide specifics on your meeting including dates, we would be happy to research and address the problems you experienced with both the wifi and cell phone usage. You can send these privately to our Director of Sales, Liz Hall... More 

Fort Lauderdale, Florida
1 review
1 of 5 stars Reviewed 1 week ago

When I tried to check in, the clerk said I had no reservation. I did get a room. Then they charged me for NO SHOW. Same thing happened to another colleague, they said they didn't have his reservation. We both had confirmation numbers. The people at the front desk, must not have an idea how to look up a reservation.... More 

Helpful?
Thank Brad C
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to let us know of your experience. I am very sorry that there was difficulty with your reservation and the inability to resolve in a very short period of time. I am glad that we were able to accommodate you and your colleagues. We did receive these reservations through the convention housing bureau and... More 

Reykjavik, Iceland
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Grounds, lobby, conference rooms, bar, restaurant all excellent! Location of course is fantastic so I guess that what the price reflects, it sure is not the room thats worth that price. Rooms and hallways not so much. Room had old soggy carpets and worn out furniture, sofa bed had old unwashed bed linens already on there, watch out not to... More 

Helpful?
Thank stebbimar
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to submit a review and I am sincerely sorry that you were not overly impressed with your visit. Those comments are not the normal feedback that we receive but nonetheless value your critique as it will allow us to address the areas where we have control. I do appreciate your positive comment about our... More 

Florida
1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

During a very cold visit in Orlando the hotel was easy to make you feel at rest. Enjoyed the fire pits. Love the pillows and slept like a baby. Clean rooms. Only down side coffee in room and in lobby was horrible.

Helpful?
Thank Erika F
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Erika, thank you for sharing this great review! It was cold during your stay but it sounds like our fire pits were able to make everything nice and cozy for you. It's great to hear how much you enjoyed your stay and it's good to know you were not pleased with the coffee. We will share this with the team.... More 

Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

The humming/buzzing of something in room made stay unbearable. I think it was the air conditioning system, but even when I turned that off, loud noise was still there. Room is clean and nice but it doesn't matter because you cant sleep due to the humming/buzzing.

Helpful?
1 Thank Kristen K
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for sharing and I will investigate the noises that you were describing. I am sorry that you did not bring this to our attention so that we could have provided alternative accommodations. I do appreciate you letting us know so that we can take the appropriate corrective measures. Thanks for the positive comments about the room cleanliness. I... More 

Dubai, United Arab Emirates
Level Contributor
129 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

One word can describe this hotel and that's average! Not your usual Crowne Plaza, the lobby has been renovated, but corridors and rooms are from the early 90s, definitely in need of a refurb! The AC is noisy, shower in bathroom needs replacing, as does the noisy light fitting! The room was very clean, but I was surprised to find... More 

Helpful?
2 Thank tomgoundarmorton
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for taking the time to share your experience. I am sorry that we only rated average for you. We certainly aspire for much higher than that. I appreciate your praise of our newly renovated lobby and restaurant and I can understand your impression of the guest rooms. We are in the planning stages for a rooms renovation and... More 

Chicago
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Arguably one of my favorite hotels to stay at in Orlando, I've never been disappointed. The front desk clerks are amazing - each time I've stayed, they've been consistently above par when it comes to great customer service. Rooms are clean and nice (up to the Crowne Plaza standard), the views from some of the rooms of Orlando are amazing... More 

Helpful?
Thank JJTraveler2010
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for taking the time to share this wonderful review! And thank you for being such a loyal guest. We can't tell you how much both mean to us. We truly appreciate the details you shared and how much will help others with their decisions. We're looking forward to seeing you on your next trip! More 

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