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Crowne Plaza Orlando Universal

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Crowne Plaza Orlando Universal
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2,088 Reviews from our TripAdvisor Community

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Showing 1,815: English reviews
Wellingborough, United Kingdom
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

Booked through Expedia as a flight and hotel package as much cheaper than doing it separately. I am an IHG member and received a warm welcomeplus a complimentary upgrade which allowed us entry to the Executive Lounge Breakfast and Evening nibbles for free ! Also received complimentary parking for being a IHG Spire Elite Member, saving $14 a day, so... More 

Helpful?
Thank Steve Y
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this wonderful review and rating. With so many hotels in the area we're thrilled you chose ours and enjoyed. Hopefully, you'll be able to return again. The next phase in our renovation will include our rooms. We're sure you'll be impressed! More 

Farnborough, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago

We had 3 rooms for a business exhibition at the orange county convention centre, the room was fine, although it didnt have a fridge like the other rooms that my colleagues had which was a bit strange as i was the only IHG member so no privileges there!! staff were all good especially the breakfast staff, the hotel is within... More 

Helpful?
Thank Hugh M
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for this great review and rating. We're glad you enjoyed your stay and chose to allow us to be your host hotel while exhibiting at the Convention Center. As an IHG member, if you download our app before your next trip you'll receive an offer to earn an additional 500 reward points to apply to your future stay.... More 

1 review
Reviewed 2 weeks ago via mobile

This hotel is amazing really comfortable with everything u wish for I have to mention the amazing staff who was helping me in everything ( concierge, receptionists,room cleaners, ...) i really didnt have to bother myself in thinking about anything , even every time i wanted to go out i had someone to help me where to go how to... More 

Helpful?
Thank Nancy M
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you very much for this outstanding review! We really appreciate it and are looking forward to seeing you again! More 

Fort Wayne, Indiana
Level Contributor
72 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

I've stayed at a few Crowne Plaza hotels for work. They are a preferred partner. This location was good for my need to support two work facilities. It was halfway point. I didn't feel overly welcomed. It was rather impersonal. $14 for self parking or $22 for valet. I should have chosen to self park. I wasn't always positive whom... More 

Helpful?
Thank Erin C
IHGService, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Erin C, Thank you for staying with us during your recent business stay and for writing us a review. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient for both leisure and business destination. However, we’re sorry we fell below your expectation... More 

Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 weeks ago via mobile

The wifey and I checked in Thursday evening after a long day at work and a 2.5 hour drive. We were kindly welcomed at the front desk. We checked in and promptly went to our room... the Key did not work the guy from the front desk came and switched out our keys. The room smelled amazing we had a... More 

Helpful?
Thank AdventurousArellanos
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you for choosing to stay with us to celebrate and for this great review and rating. We're so glad you enjoyed your visit. We hope you'll come back. When you're making plans please visit our website for some wonderful packages. I think our romance package would have been perfect for this stay. More 

Cambridge, England
Level Contributor
281 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 3 weeks ago

I came for a conference primarily, although I did have a day at leisure. This hotel lacks finesse. The room especially was a bit faded and the air conditioning clunks on and off loudly all night. The restaurant staff were unenthusiastic and the reception team were really off-hand - they managed to make me feel like a huge inconvenience on... More 

Helpful?
Thank bigbirdandgrizzly
IHGService, Guest Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Dear bigbirdandgrizzly, We thank you for your stay at the Crowne Plaza Orlando Universal, FL and taking the time to leave us your thoughts. We value your satisfactory remarks in terms of our pool amenities and breakfast options. Inversely, we regret to know that you find our rooms to be a little bit behind the times and that our hotel... More 

London, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

This hotel was absolutely amazing! Everything was perfection! Big credits to the staff on reception made our stay even more amazing! Pool area was immaculate and beautiful. The room itself was great, very spacious and lovely view of Universal itself and the Orlando Eye the other side, amazing at night! Brilliant location for Universal, Sea World, Aquatica and Discovery Cove.... More 

Helpful?
Thank calrain
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you so much for this incredible review. We are thrilled to know how much you enjoyed your stay and do hope you'll be able to visit with us again. Before you do please be sure to download our app. Then during your stay you'll receive notifications of special offers. And you'll want to be sure to return next summer.... More 

Essex, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

Stayed here for two weeks visiting from London. Was so happy with the hotel. The rooms were great, the food was incredible and the overall hotel was beyond what I thought it would be. The hotel staff on reception were extremely helpful and so nice. They went out of their way to help us. I would definitely recommend staying here,... More 

Helpful?
Thank MasonS1993
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Thank you! We really appreciate this fantastic review and are so glad you enjoyed your stay with us. The next phase of our renovation includes our rooms! So if you enjoyed the hotel this much just wait until your next trip! More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago via mobile

Fantastic place to stay for business or pleasure! The bed was welcoming after a long day of flying. The staff were courteous and very helpful. Thank you for holding my bags so I could run to a planned dinner. I only wish I could have stayed longer...

Helpful?
Thank Amy G
Terri M, Public Relations Manager at Crowne Plaza Orlando Universal, responded to this review

Amy, thank you for this wonderful review. It was a pleasure to have you stay with us and hope you'll be able to return for a longer stay. Before you do please download our app. You'll receive special offers to apply to your stay. More 

Pickerington, Ohio
Level Contributor
156 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 4 weeks ago via mobile

We stayed at the Crowne plaza universal for three night. This hotel is rated 4 star but to anyone who knows hotels and ratings it is definitely a 3 star. The rooms are clean but in need of a renovation. Bathrooms are clean but very outdated. The lobby seems to have been updated as it seems more "current" decorated than... More 

Helpful?
Thank waileagirl
Anthony L, General Manager at Crowne Plaza Orlando Universal, responded to this review

Dear Waileagirl, Thank you for your review. We certainly aspire to achieve higher than 3 stars but can understand why you rated us this way. We are very excited to be in the planning stages for a rooms upgrade to address your perception. In the meantime, we will continue to keep a clean and well maintained facility for you to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
When visiting the adventure capital of the world, enjoy the award winning service and experience of Crowne Plaza Orlando Universal. Recently voted the top hotel in guest satisfaction among all Crowne Plaza Hotels & Resorts, this Orlando, hotel is where relaxation meets adventure! The perfect blend of modern luxury and impeccable service with a premier setting soaring 15 stories over world renowned International Drive and offering views of popular local attractions and their fireworks or seasonal light shows. A masterpiece that blends Park Avenue elegance with the chic deco of South Beach. The hotel features complimentary scheduled shuttle service to the Universal Orlando Resort including Islands of Adventure, City Walk and Universal Studios, the Worlds of Discovery theme parks including Sea World of Orlando and water pakr, Aquatica, the Walt Disney World theme parks and Wet n Wild. The hotel is also a stop on the I Ride Trolley, serving Universal Boulevard and the International Drive areas for just dollars a day. ... more   less 

Additional Information about Crowne Plaza Orlando Universal

Address: 7800 Universal Blvd, Orlando, FL 32819-8950
Location: United States > Florida > Central Florida > Orlando
Price Range: $105 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Orlando Universal 4*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, HotelsforEveryone, Priceline, Odigeo, Hotels.com, IHG and Jetsetter so you can book your Crowne Plaza Orlando Universal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Orlando Universal Hotel Orlando
Orlando Crowne Plaza
Crown Plaza Orlando
Crowne Plaza Universal Orlando
Hotel Style:
#42 Luxury Hotel in Orlando
#72 Business Hotel in Orlando
#96 Romantic Hotel in Orlando
#124 Family Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Orlando Universal staff and other travelers.
47 questions
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Gateshead, United Kingdom

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Questions? Get answers from Crowne Plaza Orlando Universal staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Junior Suites on Executive Level give you access to the Executive Lounge”
 of 5 bubbles 563stevey, 5 days ago | Read review
“Higher floors will have better views.”
 of 5 bubbles 227hughm, 1 week ago | Read review
“Pool facing rooms are best”
 of 5 bubbles alieer445, 4 weeks ago | Read review
“Ask for a room that faces the Orlando Eye.”
 of 5 bubbles SkipFromAtlanta, Oct 14, 2016 | Read review
“Good views, quiet floors, convenient, universal, disney, dining, shopping”
 of 5 bubbles tristanh140, Sep 25, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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