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Embassy Suites by Hilton Orlando Downtown

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#153 of 333 Hotels in Orlando
GreenLeadersBronze level
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Embassy Suites by Hilton Orlando Downtown
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954 Reviews from our TripAdvisor Community

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Showing 937: English reviews
Shawnee, Kansas
Reviewed 2 days ago NEW

Overall, this is a very good hotel. The hotel had very friendly staff, clean rooms, great location and nice breakfast and evening reception. This would be a hotel I stay at again and have several times before.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank kitnsaly00
New Smyrna Beach, Florida
Reviewed 4 days ago NEWvia mobile

Large comfortable suites, clean and quiet. The staff is excellent. I could not get my key to work this morning and one of the front desk personnel came to my room and helped me. The breakfast was hot and fresh. Valet service was super fast and extremely accommodating. This is our new favorite hotel in downtown Orlando.

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Helpful?
Thank Roxanne H
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you so much for sharing your experience on your visit with us! I am happy to see that you received the friendly service that we strive to provide each guest. I will ensure that each department mentioned gets your notes and we look forward to hosting you on your next visit to Orlando! Kind Regards, Crystal Smith Director of...

Muscle Shoals, United States
Reviewed 6 days ago NEW

Cleanliness was ok, but upon check out, the hotel preauthorized my card twice, causing my bank account to be overdrawn. The entire stay, I felt like I was a burden to everyone I came into contact with at the hotel.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank matthewo869
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you so much for taking the time to post on TripAdvisor. More than anything your response tells me that we have some training to do and I will pass on your comments to each department head so that we can all ensure that we are showing our appreciation and making a difference for our guests. I hope that you...

Orlsndo
Reviewed 1 week ago

Embassy suites was our home away from home the night before we got married and again on our wedding night! I could not have asked for a more attentive staff from any one position to the next! I hope to return in a year just to relive some memories🤗

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Kabjuly31
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Wow! I am so excited that we had an opportunity to make your pre and post wedding nights even more memorable. Thank you for your business and for sharing your special moments with us! We can't wait to see you next year! Best of luck to you both and we'll see you soon! Warm Regards, Crystal Smith

Philadelphia, Pennsylvania
Reviewed 1 week ago

Overall the hotel is on the older side compared to other Embassy Suites I have stayed at. We asked for 2 pack-and-plays and did get them, which was great. The happy hour food was average. Have stayed at ES that have much better snacks and service. I did have an issue where my wife was asked to leave the "restaurant"...

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Helpful?
Thank PME85
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you so much for your feedback. I understand that it's sometimes not what we say but how we say it and I will be sure to pass this on to the restaurant manager so that he can train the staff. I am happy that you enjoyed the location and hope that on your next visit you will have an...

Satellite Beach, Florida
Reviewed 1 week ago

Very nice hotel staff was a very polite and did a great job restaurant/bar excellent staff also breakfast buffet in the morning complimentary food quality excellent staff excellent great experience overall close by to many local things in Orlando within 20-25 minutes of Hard Rock Live is where we went for a comedy show. Overall great Hotel. Don't know if...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Z3089QBanthonys
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you for your kind words! We are thrilled that you enjoyed your stay with us! There is such a great value here and we have a great location so it makes me happy that you got to enjoy it all! Please make us your home away from home on your next visit! We would love an opportunity to host...

Chicago, Illinois
Reviewed 1 week ago

NIce location if you are downtown. Close to restaurants and bars which is good because you don't want to eat or drink at the hotel. Food is basic and mediocre in quality. The bartender would rather chat up the customers than pour drinks or clean up after patrons have left

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Martin B
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you for taking the time to share your experience on TripAdvisor. Your feedback gives us insight into training opportunities for our staff. Our location is great if you have a desire to try some amazing cuisine at local restaurants in the downtown area and we do offer dinner service at our Eola Cafe which features freshly prepared American fare....

Reviewed 2 weeks ago via mobile

I stayed here over the NYE holidays with my wife. This place was walking distance to plenty of great restaurants and bars downtown. The staff was courteous and helpful. They do a beer, wine, and cocktails happy hour everyday from 5:30pm to 7:30pm that is a great bonus.

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Helpful?
Thank Stephen W
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you so much for sharing your experience at the Embassy Suites Orlando Downtown! Your satisfaction is our number one goal! We hope to have the opportunity to host you on your next trip to Orlando! Thanks again and Happy New Year!!! Crystal Smith Director of Sales

Houston, Texas
Reviewed 2 weeks ago via mobile

Very impressed with evening cocktail specials which includes a selection of 2 draft beers, 4-5 house wines and well cocktails for free from 5:30 - 7:30 every evening. In addition to the cocktails the evening special includes snacks such as cheese, crackers, pretzels, hummus, etc. In addition to the free evening specials the restaurant also offers one of the best...

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Helpful?
Thank mklsu1977
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you so much for your feedback! We are appreciative of the compliments as well as the opportunity to know where we could have performed better. I will pass your comments to the appropriate departments to help us train the staff. Overall we thank you for choosing us for your stay for the New Year! We look forward to hosting...

Greenville, United States
Reviewed 2 weeks ago

The hotel was excellent (rooms were a touch outdated, but very clean). The staff was extremely helpful and the location is within walking distance to everything. The evening reception was outstanding. The pool was great

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Adam M
Crystal S, Director of Sales at Embassy Suites by Hilton Orlando Downtown, responded to this review

Thank you so much for sharing your thoughts on TripAdvisor! It is great to see that you enjoyed your time with us! I hope that when your travels bring you back to Orlando you select us once again as we will be fully renovated by the end of the year! We thank you for choosing the Embassy Suites Orlando Downtown...

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
GreenLeadersBronze level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Embassy Suites by Hilton Orlando Downtown

Address: 191 E Pine St, Orlando, FL 32801-2736
Location: United States > Florida > Central Florida > Orlando > Central Business District
Price Range: $195 - $378 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Orlando Downtown 3.5*
Number of rooms: 167
Reservation Options:
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Also Known As:
Embassy Suites Orlando Downtown Hotel Orlando
Orlando Embassy Suites
Hotel Style:
#43 Green Hotel in Orlando
#158 Family Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Orlando Downtown staff and other travelers.
7 questions
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Questions? Get answers from Embassy Suites by Hilton Orlando Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get as far away from the elevators as possible.”
 of 5 bubbles shellyaz, 4 weeks ago | Read review
“Don't stay here if you want quiet”
 of 5 bubbles DrugDoc, Dec 15, 2016 | Read review
“Pick a room on the upper floors to get away from lobby noise and for a better view.”
 of 5 bubbles andyrr57, Dec 13, 2016 | Read review
“Rooms off the central foyer are MUCH quieter than the ones which open up into the central foyer”
 of 5 bubbles TardisLady, Oct 10, 2016 | Read review
“a room not facing the construction next door.”
 of 5 bubbles OzTravels80, Sep 20, 2016 | Read review
5 of 5
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