This hotel is beautiful and the service is great. The staff is very well trained and friendly. Great location. I was there for a conference and the hotel managed all aspects of the conference perfectly.
Everything about this resort is top notch. Property is immaculate; rooms are spacious; staff are friendly and helpful; food in restaurants is excellent. This was a business trip to attend conference, but would definitely stay here again for a personal visit. Convenient to everything as well.
Excellent property with a wide variety of room options. Good on-site dining options ( a quick-mart , a buffet, pool bar & grill and a seafood grill ) , 2 separate pools and regular shuttle service to Disney area attractions. Beds were very comfortable - always a welcome surprise when travelling.
Great trip. Accommodations were outstanding! The food during the conference was great, but restaurants a bit pricey. Tough to go some place else. Bed was great. Slept quite comfortably. Highly recommend it.
We visited this resort for a conference but would definitely go back. Great for families, 5 pools, beautiful lake, food was delicious and the staff were so helpful. Location is right next to Disney World with shuttles to and from the resort.
The shuttle service to/from Disney parks is very limited and only offered at very specific times. It is not a 30min or even 1 hour reoccurring service as is the case with other resorts. These limited arrivals and departures completely destroyed our premade plans for meal service, lightning lane passes at the parks and diner reservations at surrounding restaurants.
Great property with beautiful lush landscaping and awesome pools and lazy rivers! There are many kids and families. The place is very noisy and I was awakened at 5am several times during my stay. I heard housekeeping banging and other guests making noise inside the hotel which interrupted my sleep. I smelled cigarette smoke indoors and slight pet odor. The room and hotel overall was impeccably clean with no strong chemical smells or heavy perfume which was excellent. The bed and pillows were comfortable but they sprayed the sheets with fragrance which was horrible. I would have liked a balcony, but our lake and pool view with partial fireworks was nice. The TV barely worked, it was terrible. The elevators were good with no long lines. Our barista in the main lobby was excellent and so was the ice cream. 521 bar and restaurant was better than expected - food was delicious. The outside restaurant with fireworks and lake view was decent but our waiter Edgar was the best! This hotel is not walkable and is set back. There are some food options on the property and across the street at the other hotels but you may need a car. Pools are open late til 10pm and we didn’t use the shuttle. Staff was very helpful and aimed to please which is the reason why I chose to stay here from my initial phone call and throughout my stay.…
I stayed here last week. I was not told when I made my reservation or checked-in that they had a new policy and they do not make your bed, clean your room or provide any services if you are staying three nights or less. I paid $454.06 for two nights of a regular room and they never provided services!! When I arrived I had two towels and when I asked for more on the second day they did provide clean towels- but did not provide anything else. When I complained they said this is a "new policy". Do NOT stay here--you can stay other places for less and get services. I will never return.
Make sure you get a lake view. We had to push and Chris in customer service was amazing to help us. Don’t except anything less. We were in tower 2 which was great. It was quieter than others and easy parking each day. We had 8th floor and you could see Epcot fireworks. Our room was lovely with everything we needed. Seriously it was good. Showers, bubble bath, a/c, washing machine and dryer, ice machine in freezer, all good utensils, coffee maker, etc etc. The call down service to get more coffee or what ever we needed was also helpful. Great bbq area to cook y our own meals plus meet and talk to other guests. We did this a few times and loved it. Bbq were always clean. We found the pool area lovely in the morning but by 10:30 is was full of kids who parents clearly had no intention of being parents. This happened at every pool area and is the reason why this resort doesn’t get 5 starts. The staff didn’t even care even though there were clear rules around - so much so we saw a Parent having to jump in the pool to literally save there Kid who was in the process of ‘going under the water’. On the plus side they have tubes to use.…
staff is amazing and polite and hotel itself is one of the best I personally have staid in. they are up with the time you scan a qr code to pull up a menu for things you can call for room service. bar definitely had a unique take on an old fashioned never had one made like that where they torch the orange slice and drop it in the finished drink. if I'm coming for the weekend again to the area would definitely stay here again.