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International Palms Resort & Conference Center

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International Palms Resort & Conference Center
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3,234 Reviews from our TripAdvisor Community

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There are newer reviews for International Palms Resort & Conference Center
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Showing 2,619: English reviews
Bayamon
Reviewed April 21, 2014

We stayed at this hotel as part of a Getaway package. Our first room was big but the bathroom was not properly equiped for a handicaped person. The description of the room established that the bathroom had hangers but that was not enough. We asked for a change of room, that was fast and easy but we were accomodated in...

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Helpful?
Thank Maelaisintown
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Thank you for taking the time to write a review and I apologize for your less than stellar stay. Please know we are in the process of conducting some major customer service training in every department of the resort. For any of our staff to behave as you stated is completely unacceptable and I apologize again.

Savannah, Georgia
Reviewed April 21, 2014 via mobile

I was so excited when I saw the hotel on the Internet. Photos of the resort were amazing. The lobby looked great and when I saw pictures of the rooms on monitors I became more excited. Paid more money after paying through Orbitz did not deter me plus other hotels were booked. The first room I received was not cleaned....

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Helpful?
Thank bubbamau
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Thank you for your review. I am sorry you had issues with your rooms. Please know we are implementing several new internal policies and procedures at our property that should put a stop to the problems you experienced. We are striving to be the resort our guest love and want to come back to, time and time again.

Virginia Beach, Virginia, United States
Reviewed April 21, 2014

First of all we check in at 6:30 pm, ask about getting the shuttle to Downtown Disney, he tells us you need to reserve the shuttle 24 hrs in advance. No one ahead of time told us that, also that there are only 30 "free" passes and you have to get them each morning at 6am to get in line...

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Helpful?
1Thank pamela376
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Pamela: Thank you for taking time to write the review and I am so very sorry about the problems in your room. I will share your comments with our department heads. Please know we did add three additional shuttles to help alleviate the problem of the long lines and not having enough seating for our guest. Again, I apologize.

Orlando, Florida
Reviewed April 21, 2014

We’d seen this place many times so we stopped by and looked around. Nice grounds, pool, lobby, etc. Not luxury, but well kept and inviting. A few weeks later, when we couldn’t get a room at one of our usual places (we spend lots of weekends in the area), we made a reservation at International Plaza. When we got to...

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Helpful?
Thank Joeker277
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Please allow me to apologize for the issues you experienced. I wanted to share with you we are diligently working on improving our resort. New TV's are being ordered, furniture is being stripped and refurbished, carpets cleaned, walls painted and an overall face lift for the property is on going daily. Again, I am sorry about your problems, but did...

Greater Adelaide, Australia
Reviewed April 20, 2014 via mobile

After reading some reviews we were a bit nervous about our stay but it is not as bad as the reviews make it out to be. Check in was easy, we arrived early and we were able to store our bags. We had 3 rooms booked, we were all in rooms next to each other on the 10th floor of...

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Helpful?
1Thank Carlz85
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Carlz: I am so pleased you had a good stay with the exception of the elevators. We have all three elevators up and running now. We have been making some changes at our front desk and I'm glad your check in was a breeze. Our goal is to get our guest in their rooms as quickly as possible while still...

Christchurch, United Kingdom
Reviewed April 19, 2014

as our titles say`s this is not our first stay at the hotel. Our stay was 3 weeks, glad I do not believe all that is put on these sites. staff were helpful including Adam on reception when our holiday company had not confirmed our booking but they sorted it out, Even gave us the room we had on our...

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Helpful?
Thank adrian w
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Adrian: I am so pleased our staff was helpful to you during your recent visit. I'm equally as pleased your room was clean. We are in the process of updating our rooms including a new coat of paint which should help our resort have more of a fresh feel to it. I will share your excellent words about Mike and...

Bohemia, New York
Reviewed April 18, 2014

My stay at this hotel was not planned ahead but I'm happy to report it was a pleasant surprise. The friendly staff at this hotel really understand what customer service is all about. From the painter with that great smile to the room cleaners, it's nice to see that people still care. What a breath of fresh air to experience...

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Helpful?
Thank aaron s
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Aaron: Thank you so very much for your excellent review! I am so very pleased you noticed the outstanding customer service from all the staff at the resort. It just goes to show you, if we love what we do, our guest will notice. I appreciate your taking the time to write a review and hope we have the opportunity...

Brandon florida
Reviewed April 18, 2014 via mobile

The hotels common areas (lobby, pool, cafe, etc) are updated and well kept. The staff are wonderful and always greeted guests! The elevators in the tower are so old and do not work well. Only 2 of the 3 elevators worked. The staff have to use the same elevators - no service elevators for them. You will wait a long...

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Helpful?
Thank Nursedornan
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Let me begin by apologizing for the problems you experienced with the elevators. All three have been repaired so this will not be an issue moving forward. I am so pleased the staff made you feel welcomed. After all, that is our goal with each and every guest. We are also working daily to refurbish our rooms so that they...

Anchorage, Alaska
Reviewed April 18, 2014

Four of us checked in with two rooms and 3 or 4 reservations. No problem for Cathy at the front desk. She got us all checked in with no problem. Cheerful, professional and very helpful. We stayed in the annex, or adjacent building. It had about 14 floors. Only two of the three elevators worked and slowly at that. You...

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Helpful?
Thank Robert H
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

Robert: I apologize for the problems with the elevators. Please know they have all been repaired and moving forward, this should not be an issue. I would agree with you about our great front desk staff and Cathy is one of our guests' favorites. She is all about that good old fashioned customer service and I will share you kind...

Edinburgh, United Kingdom
Reviewed April 18, 2014

Just back from an amazing 2 week stay at the International Palms Resort and it was fantastic. We were a bit worried if I'm honest before arriving because of all the bad reviews we had read but we shouldn't have been! All the staff were very friendly and extremely helpful. All areas of the hotel were spotlessly clean and the...

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Helpful?
3Thank mrsg2604
Vicky P, Manager at International Palms Resort & Conference Center, responded to this review

I am so pleased you had such an excellent stay. We have been putting a great deal of effort in to hiring additional staff and training them to live and breath customer service and it's working!!! We are continually updating our rooms to give them a newer fresher look and feel. Hopefully, when you come back you will notice the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Free Parking
  • Laundry Service
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
When searching for ideal Orlando Florida hotels or resorts for your Central Florida vacation, meeting or event, make your reservation at the International Palms Resort & Conference Center Orlando on International Drive. Our resort is conveniently located in the heart of International Drive and offers guests easy access to the most popular Orlando attractions and exciting things to do. Discover adventurous thrills at Universal Orlando, marvel at an amazing underwater paradise at Sea World, cool off with an exciting trip to Aquatica or Wet n Wild and enjoy some of the best shopping in the world! With our Attractions Shuttle, Lynx Bus Stop, I-Drive Trolley Stop and Dollar Rental Car office, we have many ways to help you get around. At the resort, take a refreshing dip in our sparkling outdoor pool or whirlpool hot tub. Work out in our fitness center with an array of exercise machines. For tantalizing meals, choose from several delectable locations, like the Front Street Café, and enjoy a drink and pleasant conversations in our casual Coral Key Bar & Grill or Gator Joe's Poolside Bar. Experience event planning Florida-style, with delicious catering menus and 20,000 square feet of event space to meet all your needs. For great Orlando vacation deals, we offer an Orlando value vacation for your family or romantic getaway. We look forward to taking EXCELLENT care of you at the International Palms Resort & Conference Center Orlando! ... more   less 

Additional Information about International Palms Resort & Conference Center

Address: 6515 International Drive, Orlando, FL 32819-8217 (Formerly Holiday Inn Orlando International Drive Resort)
Location: United States > Florida > Central Florida > Orlando > Florida Center
Price Range: $68 - $113 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — International Palms Resort & Conference Center 3*
Number of rooms: 652
Reservation Options:
TripAdvisor is proud to partner with Priceline so you can book your International Palms Resort & Conference Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
International Palms Hotel Orlando
International Palms Resort And Conference Center
Holiday Inn Orlando
Holiday Inn International Drive Florida
Holiday Inn International Drive Orlando
Orlando Holiday Inn
Hotel Style:
#35 Spa Hotel in Orlando
#54 Top resorts Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from International Palms Resort & Conference Center staff and other travelers.
150 questions
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Cambridge, England, United Kingdom

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Questions? Get answers from International Palms Resort & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Very clean ”
 of 5 bubbles noemisd, Feb 11, 2017 | Read review
“skip the hotel”
 of 5 bubbles Ku3324, Dec 29, 2016 | Read review
“Ask for room in tower facing pool....great views of International Drive xx”
 of 5 bubbles 179SusanS179, Dec 28, 2016 | Read review
“No such thing. Go to other hotels.”
 of 5 bubbles ronyp199, Dec 28, 2016 | Read review
“Stay in the tower and get a higher floor if you want a view.”
 of 5 bubbles 418juliea, Dec 21, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question