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Pros: clean room, microwave, coffee maker, refrigerator, complimentary breakfast, washing machine and dryer, 4 times a day free shuttleservice from Marriott Village to Disney World, 3 times a day free shuttle service from Disney World to Marriott village, friendly staff, cornerstore at the hotel, in...More
Stayed at this property for 8 days
There were numerous bumps and pro's and con's but somewhat worked out
After asking for a ground floor room three weeks before my arrival I was put on the third floor far away from the elevator
1 Thank Whiteknuckler
Response from Sara T, Guest Relations Manager at Fairfield Inn & Suites by Marriott Orlando Lake Buena Vista in the Marriott VillageResponded yesterday
Hi - Thank you so much for your review. We are glad to hear the you enjoyed the majority of your stay, particularly the pool! We are sorry to hear about your experience with customer service as that is not the stander we, nor Marriott,...More
Over all of the hotel is good, convenient, well located, clean and employees are nice. The concierge (Barbara R.) very helpful to assist us booking Universal's tickets, fast working and understanding what customer may demand. Great service Barbara!
We checked in just an hour ago. Upon entering we noticed the bathroom and bed were not cleaned. We called guest services at 11pm and they advised some one would be sent up. A person arrived and changed the sheets only. Not pillow cases also...More
Response from Sara T, Guest Relations Manager at Fairfield Inn & Suites by Marriott Orlando Lake Buena Vista in the Marriott VillageResponded 2 weeks ago
Hi Daniel - We are very sorry to hear about your experience at our hotel. It is not the standard we, nor Marriott, tends to uphold to our guest. We understand your frustration and use reviews such as yours to improve. Thank you for taking...More
Employees very welcoming. Rooms are comfortable and clean!! Love it!! Great location!! Pay parking. The village is very! Totally recomeded! Offer discount for Disney tickets but have to go to a meeting for 90 minutes