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Waldorf Astoria Orlando

Traveler (2690)
Room & Suite (1464)
Dining (305)

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About

#97 of 402 hotels in Orlando
Location
4.6
Cleanliness
4.7
Service
4.5
Value
4.2
GreenLeaders Gold level

Daily Resort Charge will be added to the room rate and includes: WiFi; two bottled waters daily; Disney shuttle; access to fitness center & golf practice facility; golf club rental after 2pm; pool tubes; 20% off spa services; kids under 13 dinner included at Harvest Bistro w/ adult entrée purchase.

Waldorf Astoria® Orlando is an elegant oasis of contemporary luxury nestled in a peaceful 482-acre nature preserve and conveniently surrounded by Walt Disney World® Theme Parks. This luxurious hotel offers guests an ambiance of stylish sophistication replete with celebrated amenities and impeccable personalized service. An artful blend of comfort and modern elegance, Waldorf Astoria Orlando has redefined the vacation experience.

The resort offers a plethora of recreational activities perfect for enjoying and relaxation.

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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Golf course
Babysitting
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Paid wifi
Hot tub
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast in the room
Poolside bar
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Private balcony
Refrigerator
Flatscreen TV
Room service
Safe
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Spanish
Hotel links
Special Offer:Stay 3 Nights, Get the 4th on Us

Location

14200 Bonnet Creek Resort Lane, Orlando, FL 32821
Waldorf Astoria Orlando
Getting there
Somewhat walkable
Grade: 56 out of 100
56
Orlando Intl Airport
14.5 mi
See all flights
Orlando Sanford International Airport
34.9 mi
See all flights
Traveler Insights
This summary was created by AI, based on 72 recent English reviews.
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The Waldorf Astoria Orlando is appreciated by guests for its attractive and tranquil atmosphere, friendly service, and pristine cleanliness, particularly noted in the meticulous housekeeping. Many travelers enjoy its strategic location near Disney and other attractions. However, some found the hotel overpriced and the rooms outdated, needing modernization. Noise from ongoing renovations has been a disturbance for some guests. While the amenities, such as the pool and spa, are enjoyed, there have been complaints about access and hidden charges.
Location
Convenient
Atmosphere
Outdated
Rooms
Dated
Value
Overpriced
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Comprehensive
Location
Convenient
Travelers appreciate the hotel's location, highlighting its proximity to Disney and other attractions, even during remodeling.
  • vikkia80
    vikkia80
    Aug 2023 220 contributions
    ...The hotel is still nice and the location is good, with a short drive to the Disney parks...
  • DC2UK
    DC2UK
    Jun 2023 10 contributions
    ...They are remodeling the Orlando location, but they still had everything we wanted to do including spa and pool...
  • tatianau4709
    tatianau4709
    Mar 2023 1 contribution
    ...This is a must go to location for sure!!!...
  • Tcbjosh13
    Tcbjosh13
    Feb 2023 7 contributions
    ...Yes location to Disney was the Key reason of going...But oh my this Hotel has everything and the staff went above and beyond from the early morning till we went to bed...
  • Lissete
    Lissete
    Dec 2022 399 contributions
    ...We love the location, the staff and we slept well...
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Atmosphere
Outdated
Guests appreciated the attractive and tranquil atmosphere in common areas but found the rooms outdated and over air-conditioned, needing a refresh.
  • Alena R
    Alena R
    Sep 2023 1 contribution
    ...I have had their spa experiences in the past, which the spa itself was beautiful and a very welcoming-relaxing environment which included great amenities that you could spend the day there, but when I went to the third floor to book a message and facial and seen it was located in a room just like the one I was staying in and the prices were the same as if you were at their actual spa, so I changed my mind...
  • Jon W
    Jon W
    Sep 2023 4067 contributions
    ...The rooms, while a little dated, are plush and more than comfortable...
  • GC
    GC
    Aug 2023 2 contributions
    ...The lobby is modern but stark white freezing cold and very clinical...
  • vikkia80
    vikkia80
    Aug 2023 220 contributions
    ...I asked for the sofa bed to be made of up since we had a family suite. We came back quite late and picked up the keys... The rooms are a bit dated now and could do with being a bit brighter...
  • dnyc80
    dnyc80
    Aug 2023 114 contributions
    ...The room was meh , looked very outdated ...
  • Caroline H
    Caroline H
    Jul 2023 13 contributions
    ...Sir Harry’s bar at nice was a lovely environment but again so cold with extremely cold A/C blowing down...
  • crystal c
    crystal c
    Jul 2023 1 contribution
    ...The Waldorf rooms and bathrooms are spacious but outdated...
  • alemadi1989
    alemadi1989
    Jul 2023 53 contributions
    ...The rooms are nice and clean and big...
  • Jenny
    Jenny
    Jul 2023 8 contributions
    Go to the Four Seasons instead...
  • DC2UK
    DC2UK
    Jun 2023 10 contributions
    ...We always do the king suite connected to double queens for our children...
  • Devas
    Devas
    May 2023 66 contributions
    ...The hotel and its environment is so peaceful and quite...
  • Kim T
    Kim T
    Apr 2023 23 contributions
    ...Beds are comfy, rooms are over sized and wonderful!...
  • pennywisem21
    pennywisem21
    Mar 2023 2 contributions
    ...It was striking with a separate tub and walk in shower...
  • Tcbjosh13
    Tcbjosh13
    Feb 2023 7 contributions
    ...The lobby bar is beautiful and they have a piano player playing the best of Disney classics to go along with the great beverages for cocktail hour...
  • HiltonHonnors123
    HiltonHonnors123
    Feb 2023 28 contributions
    ...The property was clean and well appointed...
  • David_never_Dave
    David_never_Dave
    Dec 2022 52 contributions
    ...Meeting rooms are generic and over air-conditioned...
  • Lissete
    Lissete
    Dec 2022 399 contributions
    ...Perhaps a refresh is in the near future...
  • Suma
    Suma
    Dec 2022 35 contributions
    Super clean, nicely appointed rooms...
  • RachelFD
    RachelFD
    Oct 2022 15 contributions
    ...The room itself could use a little updating, as the decor is a bit dated...
  • J K
    J K
    Jul 2022 11 contributions
    ...I'll note that while the lobby area is lovely, the decor inside the rooms leans toward the frumpy and dated...
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Rooms
Dated
Guests generally find the rooms to be spacious and comfortable, but also feel they need updating and modernization.
  • Jon W
    Jon W
    Sep 2023 4067 contributions
    ...The rooms, while a little dated, are plush and more than comfortable...
  • dnyc80
    dnyc80
    Aug 2023 114 contributions
    We stayed at Waldorf Astoria Orlando for one night... On the arrival we were told that the room wasn’t ready which I understand because we arrived around 12pm... I was was pre checked in a room on the 9th floor... They told me they will notify me when the room is ready... We left and didn’t received any notification that our room was ready... Around 3pm we came back and i asked the front desk about the room that I’m waiting to check in... She looked at her comp and said the room cleaned and ready but we have to wait 5 more min... After 10 min i asked someone else in the front about my room if is now ready... She tells me that unfortunately that room is not ready because of technical problems but the will give me same room in the 6th floor... I told her how is this possible when 10 min ago i spoke to another front desk staff and she told me the room is ready... Anyway my kids and I were so tired so didn’t have the energy to complain, took the room keys and we headed to our room ... The room was meh , looked very outdated ...
  • vikkia80
    vikkia80
    Aug 2023 220 contributions
    ...For example, when we arrived our room wasn’t ready (this was to be expected as we were earlier that check-in). We stored our bags, pays, checked in and was told we would just need to pick up the keys when our room was ready... The rooms are a bit dated now and could do with being a bit brighter... Our room was big as it was a suite but it was quite dark even with all the curtains open...
  • Caroline H
    Caroline H
    Jul 2023 13 contributions
    Very nice hotel, comfortable rooms and friendly staff... We all got sick with coughs and head colds due to the A/C in the room being on all the time and no facility to turn it off...
  • alemadi1989
    alemadi1989
    Jul 2023 53 contributions
    ...I wanted to use my Hilton membership, but she told me that since I booked with 3th party, you will not get any benefits. The rooms are nice and clean and big... I had the one bedroom suite, but it's missing some amenities such as slippers and a dental kit..etc There is no complimentary bottles of water , I had to call and ask for it, and they responed fast...
  • Golden Deb
    Golden Deb
    Jul 2023 7 contributions
    This resort had so much including well furbished rooms, great views of EpochCenter; clean rooms with comfy beds, and friendly staff...
  • trudiscantlebury
    trudiscantlebury
    Jul 2023 12 contributions
    ...We were upgraded by a lovely receptionist to a luxury suite without even asking which was a fantastic welcome... Housekeeping is a delight too & kept our suite immaculate!...
  • crystal c
    crystal c
    Jul 2023 1 contribution
    ...The Waldorf rooms and bathrooms are spacious but outdated...
  • Amanda S
    Amanda S
    Jun 2023 2 contributions
    ...I received an upgrade on my recent visit and I was speechless when I entered the room - it was stunning ...
  • Kim T
    Kim T
    Apr 2023 23 contributions
    ...Beds are comfy, rooms are over sized and wonderful!...
  • sajagal
    sajagal
    Mar 2023 8 contributions
    ...The only reason I gave this hotel 4 rather than 5, is because I think the rooms need updating...
  • pennywisem21
    pennywisem21
    Mar 2023 2 contributions
    ...First the room looked a bit dated with the exception being the bathroom... My issues with the room as a whole was no soft close toilet seat, and no double sink vanity...
  • Alexander G
    Alexander G
    Mar 2023 32 contributions
    ...I rented two rooms which were both not ready for our 4 o’clock arrival... If I wanted to stay at the Hilton I would have booked at the Hilton...
  • David_never_Dave
    David_never_Dave
    Dec 2022 52 contributions
    ...The rooms are functional - bed, toilet, shower - but with a lot of wasted space and without character... Meeting rooms are generic and over air-conditioned...
  • Lissete
    Lissete
    Dec 2022 399 contributions
    ...Our room was very clean and well maintained... Especially when paying above average rates for a room...
  • Suma
    Suma
    Dec 2022 35 contributions
    Super clean, nicely appointed rooms... I ordered twice from room service...
  • ft992k
    ft992k
    Nov 2022 1 contribution
    ...Upgraded to a suite with reasonable fees. The rooms are clean and the staffs are friendly...
  • RachelFD
    RachelFD
    Oct 2022 15 contributions
    ...The room was exceptionally clean, as was the entire property... We were originally booked at their sister property, Hilton Bonnet Creek, and upon arrival we were told they did not have a room for us... The room was the perfect size for a family of 4... The room itself could use a little updating, as the decor is a bit dated...
  • Final_knight
    Final_knight
    Oct 2022 200 contributions
    We have stayed here the last few nights because the points were very reasonable for our Disney stay... There is nothing wrong with the Waldorf, the only issue we had was that our room wasn’t ready until 6 pm when check in is at 4... There is just nothing special about the brand… rooms are ok, service ok… interior of hotel is nice, but so are most Hilton properties...
  • GMary
    GMary
    Oct 2021 75 contributions
    ...The resort suite accommodations are excellent for a family of three. A master bedroom with an ensuite, a living room, powder room, kitchenette & a walkout balcony...
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Value
Overpriced
Many travelers complained about the hotel being overpriced with hidden charges, expensive amenities, and not providing value for the money spent.
  • Alena R
    Alena R
    Sep 2023 1 contribution
    ...I have had their spa experiences in the past, which the spa itself was beautiful and a very welcoming-relaxing environment which included great amenities that you could spend the day there, but when I went to the third floor to book a message and facial and seen it was located in a room just like the one I was staying in and the prices were the same as if you were at their actual spa, so I changed my mind...
  • GC
    GC
    Aug 2023 2 contributions
    ...In summary not a 5 star hotel, really disappointed, would not stay again and really regretting our decision to not stay at the four seasons... I'm sure once all the works are completed and rooms are all updated it will be lovely but for now your paying 5 star prices to stay in an outdated hotel/building site and nowhere the feel or experience you can get with 5 star hotels like the four seasons...
  • vikkia80
    vikkia80
    Aug 2023 220 contributions
    ...We stored our bags, pays, checked in and was told we would just need to pick up the keys when our room was ready... I felt $60 for parking per day was extremely expensive... I also got some additional charges off my bank card... Unfortunately we won’t be coming back for a 3rd time as would stay elsewhere next time...
  • dnyc80
    dnyc80
    Aug 2023 114 contributions
    ...I don’t think I would return to this property again for another stay...
  • David Nguyen
    David Nguyen
    Jul 2023 1 contribution
    ...You can tell none of the people working at this hotel want to be there... The property itself is unquestionably beautiful but if you are looking for the five star experience,go to the four seasons and stay far far away from here...
  • Jenny
    Jenny
    Jul 2023 8 contributions
    Go to the Four Seasons instead... Been to other Hilton luxury hotels and this was a major disappointment... Spend your money or points elsewhere...
  • Luis T
    Luis T
    Jun 2023 17 contributions
    ...Not a 5 star service property for sure...
  • hank6112023
    hank6112023
    May 2023 1 contribution
    ...Price-to-value for average quality breakfast and poolside dining was absurd….. ($19 for 3 pancakes?!?!?!)...
  • lumagara0d
    lumagara0d
    Apr 2023 1 contribution
    ...When you pay to stay in a cheap hotel and they don't have 24 hour room service or someone available to solve your problem is acceptable, but when you pay more than 1000 hundred dolar per night it's unacceptable...
  • lizwoods13
    lizwoods13
    Apr 2023 11 contributions
    ...It was not a great way to start a relaxing get away. I left a note with the concierge to give to the manager expressing my frustration...
  • Wahalathantrige P
    Wahalathantrige P
    Mar 2023 1 contribution
    "I had a disappointing experience at the Waldorf Astoria Orlando after my flight was delayed... Even though the hotel says they offered a free night, I still ended up paying the full amount for my stay... Overall, I was extremely dissatisfied with how I was treated and would not recommend this hotel to others."... Specifically, I would like to request a refund for the full amount of my stay, or alternatively, a credit towards a future stay at the hotel...
  • pennywisem21
    pennywisem21
    Mar 2023 2 contributions
    ...Also they don't tell you but the two water bottles are not free, they charged me 6 dollars each...
  • Alexander G
    Alexander G
    Mar 2023 32 contributions
    ...If I wanted to stay at the Hilton I would have booked at the Hilton. For my inconvenience they took off less then 2 per cent of my final bill and would not answer my phone calls...
  • nct1
    nct1
    Dec 2022 37 contributions
    ...Whilst I usually like to have a glass of wine in peacock alley or read a book and enjoy lunch this was impossible…unless your name is frosty the snowman... While I realize it doesn’t get cold very often in Florida , a 5 star hotel should be able to deal with it... If it’s in the 30s or 40’s probably best to go somewhere else...
  • Lissete
    Lissete
    Dec 2022 399 contributions
    ...Pricing is about the same, but appointments are easier to come by... I will forever be irked by resort fees... Especially when paying above average rates for a room... We pretty much paid $100 total for 4 bottles of water... But at $650 per night plus resort fees & parking, I will likely only return if we will have a “just resort” stay...
  • David_never_Dave
    David_never_Dave
    Dec 2022 52 contributions
    Maybe this hotel is ok if you want to waste money while you visit the nearby theme parks...
  • Final_knight
    Final_knight
    Oct 2022 200 contributions
    We have stayed here the last few nights because the points were very reasonable for our Disney stay... The pool area at the Signia is much nicer, with a lazy river and the breakfast is about $10 less per person... I just don’t see a reason why anyone would pay more if they could stay next door and still use the Waldorf’s amenities...
  • BriDeehan
    BriDeehan
    Oct 2022 29 contributions
    Quality hotel to be refurbished soon but no mayor defects to furnishings.Resort and parking fees are unreasonable and would put us off returning as would food charges...
  • Edward15
    Edward15
    Sep 2022 56 contributions
    ...On checking out we were presented with a 50 dollar plus taxes room charge per night!!! With that sort of charge I would expect the bell service to be free... We have a great video showing how Impossibly noisy it was If you are going to just do the parks and not use the hotel don’t stay here it is not worth the costs there are plenty of comfortable hotels that give park transportation for way less... We generally stay in Disney and never pay this amount... This hotel is simply not worth it and we won’t be back...
  • ThorwaldVikingAsgaar
    ThorwaldVikingAsgaar
    Sep 2022 126 contributions
    ...Booked early September 2022 two suites for beginning January 2023 online via Hilton webpage with flexible rates. WA Orlando charged credit card in full for both suites for the whole stay immediately, also applying the non HH member rate which is slightly higher than the reduced booked, flexible HH rate as a member...
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Cleanliness
Immaculate
Travelers appreciated the hotel's cleanliness with many highlighting the scrupulous and meticulous housekeeping service. Rooms were described as spotless, well-maintained, and well-cleaned.
  • Jon W
    Jon W
    Sep 2023 4067 contributions
    ...We used the complimentary transportation for the Disney parks several times with no issues - they keep to their schedule very well and the busses were always clean and comfortable with good AC...
  • cisparkle
    cisparkle
    Aug 2023 326 contributions
    ...Our travel plans had been messed about by a cancelled flight with British airways so no fault of the Waldorf hotel yet they looked to make sure we were given very nice rooms for our stay...
  • vikkia80
    vikkia80
    Aug 2023 220 contributions
    ...I asked for the sofa bed to be made of up since we had a family suite...
  • dnyc80
    dnyc80
    Aug 2023 114 contributions
    ...She looked at her comp and said the room cleaned and ready but we have to wait 5 more min...
  • lisalisalisalisa1234
    lisalisalisalisa1234
    Aug 2023 6 contributions
    ...It was really well cleaned every day...
  • Golden Deb
    Golden Deb
    Jul 2023 7 contributions
    This resort had so much including well furbished rooms, great views of EpochCenter; clean rooms with comfy beds, and friendly staff...
  • dtb369
    dtb369
    Jul 2023 3 contributions
    ...Housekeeping was exceptional and even made our son's crib every day...
  • HiltonHonnors123
    HiltonHonnors123
    Jul 2023 28 contributions
    Well run property that treats Diamonds well...
  • trudiscantlebury
    trudiscantlebury
    Jul 2023 12 contributions
    ...Housekeeping is a delight too & kept our suite immaculate!...
  • alemadi1989
    alemadi1989
    Jul 2023 53 contributions
    ...The rooms are nice and clean and big...
  • webb6377
    webb6377
    Apr 2023 23 contributions
    I have always wanted to stay at a Waldorf, it met expectations... The bathroom had a shower and a tub with wonderful smelling toiletries...
  • pennywisem21
    pennywisem21
    Mar 2023 2 contributions
    ...It was striking with a separate tub and walk in shower...
  • sajagal
    sajagal
    Mar 2023 8 contributions
    ...The staff were fantastic and go over and beyond to make your hotel stay terrific...
  • Carleen M
    Carleen M
    Feb 2023 1 contribution
    This has been hands down the best hotel I’ve ever stayed at...
  • HiltonHonnors123
    HiltonHonnors123
    Feb 2023 28 contributions
    ...The property was clean and well appointed...
  • Heather G
    Heather G
    Feb 2023 3 contributions
    The Waldorf Astoria Orlando is impeccable!...
  • Stephanie V
    Stephanie V
    Jan 2023 34 contributions
    ...Housekeeping was so good , that I put out my privacy sign to avoid having my clothes put away for me , lol. Housekeeping then texted me asking when I would want the room made , or what supplies did I need ... I never had a texting relationship with housekeeping before , and I liked that level of service...
  • Philip P
    Philip P
    Dec 2022 13 contributions
    ...A little after that call, a lady with a vacuum just came in then vacuumed the floor once again then left without saying anything about what happened to us...
  • nct1
    nct1
    Dec 2022 37 contributions
    ...Didn’t use the sitting room the first night...
  • Lissete
    Lissete
    Dec 2022 399 contributions
    ...Our room was very clean and well maintained...
  • Suma
    Suma
    Dec 2022 35 contributions
    Super clean, nicely appointed rooms...
  • Vicky M
    Vicky M
    Nov 2022
    ...Hotel is spotless and the pool area is gorgeous... Beds and sheets ensured a perfect night sleep ...
  • ft992k
    ft992k
    Nov 2022 1 contribution
    ...The rooms are clean and the staffs are friendly...
  • Jolene A
    Jolene A
    Oct 2022 4 contributions
    ...The attention to detail lost during many other hotel stays, is found here...
  • BriDeehan
    BriDeehan
    Oct 2022 29 contributions
    ...Staff and cleanliness, apart from the ducks in the pool, are exceptional...
  • RachelFD
    RachelFD
    Oct 2022 15 contributions
    ...The room was exceptionally clean, as was the entire property... However the cleanliness and the customer service was exceptional!...
  • J K
    J K
    Jul 2022 11 contributions
    My high rating for this hotel is due to the scrupulous twice-daily maid service that included not only cleaning our room but organizing and putting away our belongings... The beds were comfortable and had nice sheets...
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Service
Inconsistent
The Waldorf Astoria Orlando hotel's service is generally praised for its friendly, professional, and accommodating staff. However, there are instances of dissatisfaction, particularly regarding delayed room readiness and unresponsive communication.
  • dnyc80
    dnyc80
    Aug 2023 114 contributions
    ...On the arrival we were told that the room wasn’t ready which I understand because we arrived around 12pm. I was was pre checked in a room on the 9th floor... They told me they will notify me when the room is ready... Around 3pm we came back and i asked the front desk about the room that I’m waiting to check in... She looked at her comp and said the room cleaned and ready but we have to wait 5 more min... I need to say this that during the check in the front desk staff was kind of busy transferring the desk materials from one side to another in the lobby and didn’t feel the attention I always get in other Hilton properties... After 10 min i asked someone else in the front about my room if is now ready... She tells me that unfortunately that room is not ready because of technical problems but the will give me same room in the 6th floor... Anyway my kids and I were so tired so didn’t have the energy to complain, took the room keys and we headed to our room ... The staff in general was helpful and the food we tried for breakfast was ok...
  • adam9961
    adam9961
    Jul 2023 66 contributions
    ...It was always busy, but never felt crowded... (they offer a golf cart ride there) Our kids preferred the waldorf though... (even though the signia property is gorgeous) The service at the restaurants, pools, and bars was very good... We had one issue at the pool with one specific waiter that messed up our orders and two or three times forgot our order..... The pool service is on par with most pool service for like hotels... Its not fast, but its still pool service...
  • dtb369
    dtb369
    Jul 2023 3 contributions
    ...Housekeeping was exceptional and even made our son's crib every day. Every meal was excellent, from the in-room dining to the poolside service to restaurants, we didn't have a bad experience... Having a toddler/baby with us we were worried about having everything we would need for 10 days at the hotel and were blown away by the services... Whether it was needing last minute dish soap for cleaning bottles, getting a crib delivered, or helping us find a raft for the pool, the Waldorf went above and beyond!...
  • David Nguyen
    David Nguyen
    Jul 2023 1 contribution
    ...A short tempered valet that barely mutters a greeting on arrival immediately sets the tone of what’s to come...
  • lumagara0d
    lumagara0d
    Apr 2023 1 contribution
    I sent an message for hotel to asking if they could separate two salads for us before the kitchen closed and the person who was I talked wrote me he couldn’t do that and I needed to called than and asked id they could do that... When you pay to stay in a cheap hotel and they don't have 24 hour room service or someone available to solve your problem is acceptable, but when you pay more than 1000 hundred dolar per night it's unacceptable... The worst part was when I realized that no one could helped us with this simple service ... No one delivery service like to go there after midnight and we had trouble to had one order around and when we finally found one it’s almost 2:30am... The person to attend us when we arrived at almost midnight at the hotel told us if we intended to eat something we needed to order outside in uber eat or door dash or we could tried to go to the neighbor hotel because they could not help us...
  • Le Voyageur
    Le Voyageur
    Mar 2023 10 contributions
    This place is just very average, plus I couldn’t order room service from the app, spent 45 min ordering breakfast between calling and trying the app…...
  • Wahalathantrige P
    Wahalathantrige P
    Mar 2023 1 contribution
    "I had a disappointing experience at the Waldorf Astoria Orlando after my flight was delayed. I was treated very poorly by both the receptionist and the manager who was on duty that evening... I had a very negative experience with the reception & manager who was on duty that evening at the Waldorf Astoria Orlando... Even though the hotel says they offered a free night, I still ended up paying the full amount for my stay... Overall, I was extremely dissatisfied with how I was treated and would not recommend this hotel to others."... This added to my frustration and disappointment with the hotel's overall treatment of me... I believe that as a guest, I should have been informed about my reservation and treated with the respect and consideration that any customer deserves."... "Despite Hilton's customer policy to deliver exceptional experiences to every guest, my experience at the Waldorf Astoria Orlando did not reflect this... I did not receive the hospitality and treatment that I expected and deserved as a paying customer... The hotel's actions or lack of actions made me feel frustrated and disappointed, and I believe that this falls short of Hilton's commitment to provide exceptional experiences to every guest... I hope that the hotel will take steps to ensure that their customers are treated with the respect and consideration that they deserve."... I hope that the hotel will be willing to work with me to find a solution that is satisfactory for both parties."...
  • sajagal
    sajagal
    Mar 2023 8 contributions
    ...The hotel was convenient to Disney World and transportation was easy using the hotel’s shuttle bus... The staff were fantastic and go over and beyond to make your hotel stay terrific... Special thank you to Luis, the supervisor from valet...
  • pennywisem21
    pennywisem21
    Mar 2023 2 contributions
    Beautiful property, and first class service... It was striking with a separate tub and walk in shower... Also they don't tell you but the two water bottles are not free, they charged me 6 dollars each...
  • Tcbjosh13
    Tcbjosh13
    Feb 2023 7 contributions
    ...Yes location to Disney was the Key reason of going...But oh my this Hotel has everything and the staff went above and beyond from the early morning till we went to bed. From Bellmen, Front Desk, Baristas, Bartenders, room attendants, and managers we met just walking the property... We were fortunate to spend a evening dinning at Bull & Bear... You are able to use both hotels and there is a pass way to walk if you don't want to walk in the heat... We had special treatment for our anniversary left in our room when we got back from our Disney trip unexpected and greatly appreciated... Take advantage of the Disney Shuttle which picks you up and drops you off at the front entrance... Bartenders were attentive and gave us good advise to dinning off property... We loved our stay and understand the responsibility Waldorf tradition continues to uphold in Luxury Hotel standard...
  • Jon W
    Jon W
    Jan 2023 4067 contributions
    ...We stayed in a Deluxe King Suite w/Balcony for a week to celebrate my wife's 40th birthday and visit the Disney parks. This was our second stay here and everything was just as good or better than the first visit... It's our favorite breakfast of any hotel or resort we've stayed at and the servers are all so friendly and helpful... The suite was also perfect for what we needed... We again utilized the complimentary shuttle service to get to and from the Disney parks - the schedule is easy to follow and very convenient... The staff were all amazing - we were surprised on a few occasions with extra touches for my wife's birthday that really made the stay special and memorable...
  • wroehome
    wroehome
    Jan 2023 1 contribution
    ...The hotel was excellent but what made the stay particularly good was the staff. From a great welcome at check in, being briefed and supported by Luke in VIP Services or just the warmth of the whole team... A very special thank you is also due to the breakfast team who started our day off with a smile, especially Lizy who deserves a medal for her fantastic, cheerful service every morning - we didn’t need Disney to make our stay magical!...
  • Lissete
    Lissete
    Dec 2022 399 contributions
    ...We typically stay on Disney property, but this hotel also offers early entry to their guests... Everyone that we came in contact with was very professional and helpful... Our room was very clean and well maintained... We pretty much paid $100 total for 4 bottles of water... We love the location, the staff and we slept well...
  • Philip P
    Philip P
    Dec 2022 13 contributions
    ...I paid to upgrade to a suite but didn't expect to have a room at the lowest level (4th) so the front desk rep helped me to get something higher which was room 1401... I called the front desk and explained what happened, what they said in the morning was "We will send the housekeeping supervisor"... A little after that call, a lady with a vacuum just came in then vacuumed the floor once again then left without saying anything about what happened to us... The front desk never reached out to us back from my incident report and we were so disappointed and just checked out of the hotel... Don't expect the level of service that you are getting from other Waldorf Astoria locations...
  • Jonny14
    Jonny14
    Oct 2022 39 contributions
    ...The hotel is very comfortable, the staff very friendly and conveniently located to get to the parks and Disney Springs... One word of advice is that whilst the hotel benefits from early entry to the parks and allows you to book lightening lanes from 7am it does not qualify as one of the hotels that lets you book the paid individual lightening lanes early...
  • dwm425
    dwm425
    Oct 2022 3 contributions
    ...We’re only half way into our vacation in Orlando and I’m compelled to share the fantastic service we’ve received from all of the staff here. Everyone has been so accommodating to make us feel comfortable and meet our travel needs... I’m giving 5 stars based on the service!... The hotel is feeling a little dated and could use some sprucing up but I’m willing to overlook that for the service...
  • Kathy M
    Kathy M
    Sep 2022 1 contribution
    ...There are 300 on the staff who were encouraged to bring their families and pets with them to stay at the hotel. This allowed the guests to have the first class service the Waldorf is known to provide and the staff did not have to worry about their family back home... I learned that in an evacuation the hotels welcome all pets, we even saw a bird... The hotel set up movies and games for the kids in the many meeting rooms, and the ballrooms became soccer, and baseball fields to give them a place to be kids - play and run around... Several guests told us the Waldorf Astoria is where they head if there is a major storm event because the power grid it has is underground and not subject to an outage plus there is a generator if needed... We wanted to give a shout-out to the staff and management for making a stressful situation better than we ever expected...
  • ThorwaldVikingAsgaar
    ThorwaldVikingAsgaar
    Sep 2022 126 contributions
    ...Booked early September 2022 two suites for beginning January 2023 online via Hilton webpage with flexible rates. WA Orlando charged credit card in full for both suites for the whole stay immediately, also applying the non HH member rate which is slightly higher than the reduced booked, flexible HH rate as a member... When trying to address this on phone with front desk member, one was faced with an arrogant condescending attitude, outlining whatever charged was not consumed would be credited..... As a HiltonHonours Lifetime Diamond member I really do not appreciate this unprofessional experience...
  • Edward15
    Edward15
    Sep 2022 56 contributions
    ...My husband said he would take our bags as he did not have cash. The manager of the bellboys (lovely man) said not to worry that it was more important we had a good time and he would send the bags up... The guy that bought the bags up complained that people don’t tip anymore and that he was on 5 dollars an hour... An hour later we left the room to go to the lobby to meet our son, we passed the bell man who asked my husband if he would like him to show his where the ATM was!!!!!!... On checking out we were presented with a 50 dollar plus taxes room charge per night!!!... With that sort of charge I would expect the bell service to be free...
  • J K
    J K
    Jul 2022 11 contributions
    My high rating for this hotel is due to the scrupulous twice-daily maid service that included not only cleaning our room but organizing and putting away our belongings. In addition, we greatly enjoyed the large pool with plenty of chaises and towels, and evening smores served fireside to keep the kids happy... The beds were comfortable and had nice sheets...
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Amenities
Comprehensive
Amenities at the hotel are appreciated by many guests, especially the pool facilities and spa. Some guests, however, did mention issues with access to amenities or a lack of certain expected features.
  • Alena R
    Alena R
    Sep 2023 1 contribution
    ...We decided to go back and stay at this property again, since we had great experiences in the past... Lastly, I want to mention that the spa is also under renovations, so any spa treatments are being performed on the third floor in empty guest rooms... I have had their spa experiences in the past, which the spa itself was beautiful and a very welcoming-relaxing environment which included great amenities that you could spend the day there, but when I went to the third floor to book a message and facial and seen it was located in a room just like the one I was staying in and the prices were the same as if you were at their actual spa, so I changed my mind...
  • lisalisalisalisa1234
    lisalisalisalisa1234
    Aug 2023 6 contributions
    ...The staff by the pool just sit in the hut a lot of the time apart from the odd person. They watched me struggle put umbrellas up and also just watched me manoeuvre the chairs that were the wrong way round... Also the chairs by the pool area and the pool bar are extremely uncomfortable... The vip team were really nice and helped with any problems... Shame as if they knew of our experience maybe it could be improved as it has great potential to be so nice... It was really well cleaned every day...
  • David Nguyen
    David Nguyen
    Jul 2023 1 contribution
    ...The lazy River and kid friendly activities are a long hike away at the next hotel over where you have to walk through the convention center of meetings dripping wet in your bathing suit to get back to your room...
  • alemadi1989
    alemadi1989
    Jul 2023 53 contributions
    ...The rooms are nice and clean and big. I had the one bedroom suite, but it's missing some amenities such as slippers and a dental kit..etc There is no complimentary bottles of water , I had to call and ask for it, and they responed fast...
  • adam9961
    adam9961
    Jul 2023 66 contributions
    The resort is in a renovation currently, but it was still very good. You can tell the renovation is to modernize it, and its going to be beautiful when its finished... We were torn about finding a more kid appropriate resort for them with waterslides, but we are so glad we picked the waldorf... There were kids all around that our kids played with... It was always busy, but never felt crowded... There were so many things for the kids to do on the side areas too... We did use the signia for the lazy river and slides... (they offer a golf cart ride there) Our kids preferred the waldorf though... (even though the signia property is gorgeous) The service at the restaurants, pools, and bars was very good... The pool service is on par with most pool service for like hotels... Its not fast, but its still pool service... I think this resort is every bit as good as our experiences at the Ritz and better than the Omni and JW...
  • lumagara0d
    lumagara0d
    Apr 2023 1 contribution
    ...We didn’t have good internet and we knew we weren’t have anything to ate when we're arrive because we couldn’t complete the call to the hotel. When you pay to stay in a cheap hotel and they don't have 24 hour room service or someone available to solve your problem is acceptable, but when you pay more than 1000 hundred dolar per night it's unacceptable...
  • Jingyu Q
    Jingyu Q
    Apr 2023 11 contributions
    ...We stayed here for two nights, except the price, nothing can be complained :) Smooth check in, follow up text for any questions, beautiful resort from the inside out, etc. We use the complimentary driving range twice, with clubs provided... The golf course is kind of reserved for guest of hotel, after 2pm (they are not available on public booking)... I will go back and play golf there next time...
  • Le Voyageur
    Le Voyageur
    Mar 2023 10 contributions
    This place is just very average, plus I couldn’t order room service from the app, spent 45 min ordering breakfast between calling and trying the app…...
  • pennywisem21
    pennywisem21
    Mar 2023 2 contributions
    Beautiful property, and first class service... It was striking with a separate tub and walk in shower... Also they don't tell you but the two water bottles are not free, they charged me 6 dollars each... Otherwise I'm extremely pleased with this place and plan on returning primarily for Bull and Bear restaurant!...
  • Tcbjosh13
    Tcbjosh13
    Feb 2023 7 contributions
    ...Very beautiful property located in the Disney Hotel Zone. Yes location to Disney was the Key reason of going...But oh my this Hotel has everything and the staff went above and beyond from the early morning till we went to bed... From Bellmen, Front Desk, Baristas, Bartenders, room attendants, and managers we met just walking the property... We were fortunate to spend a evening dinning at Bull & Bear... You are able to use both hotels and there is a pass way to walk if you don't want to walk in the heat... Also both properties have beautiful pools... Waldorf pool is much more relaxed and the Signia has a lazy river which is really fun... We had special treatment for our anniversary left in our room when we got back from our Disney trip unexpected and greatly appreciated... Take advantage of the Disney Shuttle which picks you up and drops you off at the front entrance... The lobby bar is beautiful and they have a piano player playing the best of Disney classics to go along with the great beverages for cocktail hour... Bartenders were attentive and gave us good advise to dinning off property...
  • Jon W
    Jon W
    Jan 2023 4067 contributions
    ...My wife and I stayed here for the second time just after New Years. We stayed in a Deluxe King Suite w/Balcony for a week to celebrate my wife's 40th birthday and visit the Disney parks... This was our second stay here and everything was just as good or better than the first visit... Breakfast in Oscars is fantastic - the buffet has healthy options, hearty options, and purely decadent options!... It's our favorite breakfast of any hotel or resort we've stayed at and the servers are all so friendly and helpful... Peacock Alley also has tasty drinks as well as great burgers and flatbreads...perfect for late evening meals after long days at the parks... We also celebrated with a meal at Bull & Bear which was well worth the money and deserves all of the hype... The suite was also perfect for what we needed... Having the extra space to spread out during our downtown and relax on the balcony with a cup of coffee in the morning was perfect... Everything in the room is comfortable and clean, but some elements are starting to show signs of wear (nothing that affected our stay)... We again utilized the complimentary shuttle service to get to and from the Disney parks - the schedule is easy to follow and very convenient...
  • Stephanie V
    Stephanie V
    Jan 2023 34 contributions
    There were over 200 of us , so it was nice we all fit into one facility ... The main pool at the Waldorf was closed , but we are able to walk over to the Hilton side and enjoy the lazy river pool... Housekeeping then texted me asking when I would want the room made , or what supplies did I need ...
  • wroehome
    wroehome
    Jan 2023 1 contribution
    ...From a great welcome at check in, being briefed and supported by Luke in VIP Services or just the warmth of the whole team. A very special thank you is also due to the breakfast team who started our day off with a smile, especially Lizy who deserves a medal for her fantastic, cheerful service every morning - we didn’t need Disney to make our stay magical!...
  • nct1
    nct1
    Dec 2022 37 contributions
    ...We frequently stay in one of their suites which we love and the staff is always exceptional and go out for their way to please... Whilst I usually like to have a glass of wine in peacock alley or read a book and enjoy lunch this was impossible…unless your name is frosty the snowman... Didn’t use the sitting room the first night...
  • Jonny14
    Jonny14
    Oct 2022 39 contributions
    ...The hotel is very comfortable, the staff very friendly and conveniently located to get to the parks and Disney Springs... One word of advice is that whilst the hotel benefits from early entry to the parks and allows you to book lightening lanes from 7am it does not qualify as one of the hotels that lets you book the paid individual lightening lanes early... This means it is very unlikely you will get the chance to as they are invariably gone by park opening...
  • Final_knight
    Final_knight
    Oct 2022 200 contributions
    We have stayed here the last few nights because the points were very reasonable for our Disney stay... The pool area at the Signia is much nicer, with a lazy river and the breakfast is about $10 less per person... I just don’t see a reason why anyone would pay more if they could stay next door and still use the Waldorf’s amenities...
  • Kathy M
    Kathy M
    Sep 2022 1 contribution
    ...We found them at the Waldorf Astoria in Disney... This allowed the guests to have the first class service the Waldorf is known to provide and the staff did not have to worry about their family back home... I learned that in an evacuation the hotels welcome all pets, we even saw a bird... The hotel set up movies and games for the kids in the many meeting rooms, and the ballrooms became soccer, and baseball fields to give them a place to be kids - play and run around...
  • ozmerish
    ozmerish
    Sep 2022 38 contributions
    ...Staff were fantastic at check-in and had our party sorted out very quickly. Rooms overlooked the pool area... We spent the Saturday enjoying the pool and relaxing... A cabana was available and our attendant was first rate... Can make walking (outside) to the adjoining pool area/restaurants a bit of an adventure the first time you try it...
  • Edward15
    Edward15
    Sep 2022 56 contributions
    ...Hotel is nice and beds are super comfortable, however me and my daughter used this as a base only... With that sort of charge I would expect the bell service to be free...
  • GMary
    GMary
    Oct 2021 75 contributions
    The Orlando Waldorf— is the best resort for a DisneyWorld vacation, if you are not staying on property. The Waldorf is a luxury resort with amazing views of Magic Kingdom’s firework show & a 10 minute town-car ride to Downtown Disney... The resort suite accommodations are excellent for a family of three... A master bedroom with an ensuite, a living room, powder room, kitchenette & a walkout balcony... The resort retail shopping has everything From Lily Pulitzer to Mickey & friends... The pool, spa and fitness center are all 5-stars... The entire hotel staff treated us like royalty...
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london057 wrote a review Yesterday
Dublin, Ohio561 contributions
First of all this is the best resort I ever stayed at in Orlando Metropolitan Area . Second the rooms are lovely 🥰 . Third the service is great . Fourth the restaurants are great 👍 Fifth the people who work here are great. Six the Waldorf’s Swimming Pool 🏊‍♀️ is great. 😊 . Seventh Waldorf Guests can use the facilities at the Hilton resort next door 🚪. Lastly, if you are traveling 🧳 with a child that is in their early childhood I recommend you sacrifice a star ⭐️ and stay at Disney Resort because Disney Resort guests get First Priority for Disney Geni .
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Date of stay: March 2023Trip type: Traveled with family
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DonD62 wrote a review Jul 2022
Bradenton, Florida40 contributions
+1
Hotel's Favorite
Such an awesome experience we had for our 3 day stay 7/6-7/9 at the Waldorf Astoria Orlando. Every person we made contact with were professional, courteous, and kind! Names that come to my mind are Alexia, I know there are two, Leilani, Jiselle, & Steven our Bellman, that’s just at the front desk…. We also received above and beyond treatment from Valentina at the pool, Rene& Summer from Aquamarine, and a pool attendant named Asymen who found us chilled cans of Perrier. Everyone we encountered had genuine smiles on their face. We met different families during our stay that told us they have been coming to your property many repeat times, I can defiantly see why. I met Leilani yesterday to ask her about availability in August, I told her that I canceled a reservation in Dallas to come to the Waldorf Orlando instead. I mentioned that my wife and I would be celebrating my 60th. and we would love to experience it there. She told me she was born in August also and the rest is history! Alexa and Jiselle bent over backwards to book a reservation at Bull & Bear Steakhouse too! I can go on for hours…. I know I'm forgeting more names so please forgive me.. One more thing, our room was always spotless and whatever we need was always a text away! We will be praying that God allows us the blessing of enjoying this special time in my life at your property.. God bless you all at the Waldorf Astoria Orlando and see you in August.
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Date of stay: July 2022
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2 Helpful votes
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Response from Signia by Hilton Orlando Bonnet Creek Management Team, Owner at Waldorf Astoria Orlando
Responded Jul 11, 2022
Thank you for your feedback. We are so pleased to hear that you enjoyed your stay with us - we hope to welcome you back in the future!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Andrew C wrote a review Nov 2023
Halifax, United Kingdom17 contributions
Just not quite good enough for a 5Star review. What were described as limited renovations are not that. The weather was poor for our trip and the only time we had near the pool left us with a headache from the power tools being used. Despite leaving a deposit they took numerous pending transactions from our card which was then frozen by the issuer. The common areas were freezing even with a jumper on. Our room was serviced late in the day and we had to chase once. The sun loungers and balcony seats have no cushions making them very uncomfortable. The staff are friendly and on the whole helpful. There is a traditional bar on site but this was closed after breakfast. The lobby bar is a bit soulless but the bar team give a warm welcome. Small bottles of water are restricted to one per day. Overall it’s an ok hotel but the little touches which appear to be without thought to the customer experience let it down.
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Date of stay: November 2023
Value
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Trip type: Traveled as a couple
Room Tip: Don’t go if you want a quiet day off from the parks until the renovation work is complete.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Waldorf Astoria Orlando
Responded 4 days ago
Dear Andrew, Thank you so much for the feedback. We're so happy to know that our team's friendly service impressed you during your visit. That being said, we're sorry to hear that you were disappointed with your experience overall. Our team is dedicated to making effective changes for the future, so we will be sure to discuss your feedback internally. Should you still be encountering billing issues, we encourage you to reach out to us offline so that we can better assist you. We hope that you'll give us another chance in the future. Best regards, Waldorf Astoria Guest Services Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TOGJTG wrote a review Nov 2023
Washington DC, District of Columbia8 contributions
There is a significant amount of construction underway. A new building is going up near the pool and several floors appear to be shut down for renovation. The hammering, sawing, and beeping starts at 8 and continues into the late afternoon. We have stayed here for many years during the week after Thanksgiving, but this will be our last visit.
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Waldorf Astoria Orlando
Responded 4 days ago
Dear TOGJTG, Thank you for sharing your experience staying with us again; we love welcoming back our returning guests. Please know our current reimagining projects are clearly noted online for our guests to be aware of, and we are doing our best to minimize any guest impacts; nevertheless, we apologize for any disappointment felt. Our team is excited about the changes we are bringing for our guests and invites you to join us again when you can enjoy all our wonderful property has to offer. Best regards, Waldorf Astoria Guest Services Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WBloise wrote a review Nov 2023
Fort Lauderdale, Florida1 contribution
Wonderful service all around. Great location and central to Disney World; only part that was a little confusing was walking to the adjoining hotel where we had access to their pool. Would highly recommend!
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Date of stay: November 2023
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Waldorf Astoria Orlando
Responded 2 weeks ago
Dear WBloise, Thank you for your excellent review! We're delighted you enjoyed our outstanding service and prime location near Disney World. It's also great to hear you'd recommend us despite the slight confusion with pool access. We're already looking forward to your next visit, where we hope to make your experience even more seamless and enjoyable! Best regards, Waldorf Astoria Guest Services Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fercccch wrote a review Nov 2023
Madrid, Spain3 contributions
The Waldorf Astoria is always our first pick when we want to go to Disney with the family. The amenities and options for the little ones are amazing, the service is immaculate and the hotel is very welcoming and luxurious!
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Date of stay: February 2023
Value
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Waldorf Astoria Orlando
Responded 4 weeks ago
Dear Fercccch, Thank you for the outstanding review of your recent stay at Waldorf Astoria Orlando. We're glad you and your family had another wonderful visit with us and enjoyed our ample amenities, lovely facility, and friendly and welcoming staff. It will be our pleasure to host you again when you return to Orlando, so come back soon! Best regards, Waldorf Astoria Guest Services Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Melissa R wrote a review Nov 2023
Fort Lauderdale, Florida6 contributions
I came here for a work event and they put on a great event for us. The room was perfect, great view of the golf course and pool. I had the best sleep here. 10/10 would recommend this hotel. The staff was very pleasant and professional.
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Date of stay: October 2023
Value
Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Waldorf Astoria Orlando
Responded 4 weeks ago
Dear Melissa, We want everyone who stays at Waldorf Astoria Orlando to have an excellent visit, so we're happy to hear we succeeded with you! It's great to know that our amazing view and friendly staff helped make your visit memorable. We're glad you had a restful night's sleep, and we look forward to seeing you again soon. Best regards, Waldorf Astoria Guest Services Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MyMolly wrote a review Nov 2023
2 contributions
This place takes the service out of customer service. We arrived early for check in. Could accommodate us and get us an earlier check in. Fine. They then DOWNGRADED our room that we had booked saying that it had "mechanical issues." Finally got our room and the next day, we returned to our room for a nap mid afternoon and were treated to jackhammering above our floor. OK. THEN, they froze my hubby's card balance for THREE times the amount the stay would have cost and we were told, after we decided to leave our vacation early due to them, that they couldn't unfreeze it for 5-7 business days. They sweetly waived the cancellation fee when we RAN from what was to be our relaxing trip. True, they did follow up with an email offering us two nights stay for free...Uh no. If you do stay here make sure you have a bunch of cash on your card because they will freeze it based on their "forecast of what you will be spending while there". HAHAHAHAHA..NOPE never again!
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from General Manager, General Manager at Waldorf Astoria Orlando
Responded 3 weeks ago
Thank you for your feedback. Please accept our apologies for any disappointment with the service as well as for any concerns about noise and our price hold policy. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area. Best regards, Waldorf Astoria Guest Services Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nick T wrote a review Oct 2023
Chicago, Illinois16 contributions
Be AWARE... they are doing renovation at this complex through 2024. Once we arrived we were ready to take a nap. No Bueno. They were mini jackhammering, sanding or something and it comes through all the floors. They are working M-F 9-6pm and S-S 10-6. I used my HH app to check in so we were not told about this until we went downstairs to figure out what was happening. I REALLY wish I had known earlier, I wouldn't have come. They offered me $200 credit, but If we could have just gone to somewhere else, I would have. Thank god I don't have a migraine. IF you are not going to be in the room, then you are fine.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Waldorf Astoria Orlando
Responded Oct 29, 2023
Thank you for taking the time to share your honest feedback. We sincerely regret to learn of your disappointment with your experience. While we are making improvements, we do our best to reduce their impact on our current guests, and we apologize for any disappointment in this respect. Your feedback will be shared internally for further consideration and to determine ways of improving our guest experience. It was a pleasure having you here, and we hope you return in the future to enjoy our fully reimagined resort. Best regards, Waldorf Astoria Guest Services Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mal007_12 wrote a review Oct 2023
Atlanta, Georgia110 contributions
This is disneyland. NOT. I’m appalled at my experience at this hotel. I got back to my hotel room to find that my sneakers and chargers and AirPods were missing! The only explanation is that they were taken by the cleaning crew since they mistakenly thought I was checking out. After a lot of follow up and wild goose chase with reception and security- it wasn’t found. So after paying such an expensive hotel, I’m now $400 out of pocket due to missing items that WERE TAKEN FROM MY ROOM! I have never felt so unsafe and violated. Sorry Waldorf Astoria, you are off the list for me! ☹️
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Date of stay: October 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from General Manager, General Manager at Waldorf Astoria Orlando
Responded 5 weeks ago
Dear Mal007_12, Thank you for taking the time to provide your feedback. We have reached out in an attempt to retrieve your shipping address, please contact us at your earliest convenience. We look forward to hearing from you and hope you consider returning in the future for a better experience. Best regards, Waldorf Astoria Guest Services Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$358 - $796 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
waldorf astoria orlando hotel orlando
LOCATION
United StatesFloridaCentral FloridaOrlando
NUMBER OF ROOMS
502
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WALDORF ASTORIA ORLANDO - Updated 2023 Prices & Hotel Reviews (FL)

Frequently Asked Questions about Waldorf Astoria Orlando
Which popular attractions are close to Waldorf Astoria Orlando?
Nearby attractions include Petals Pool Bar (0.6 miles).
What are some of the property amenities at Waldorf Astoria Orlando?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Waldorf Astoria Orlando?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Waldorf Astoria Orlando?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Waldorf Astoria Orlando?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to Waldorf Astoria Orlando?
Conveniently located restaurants include illume, Sear + Sea, and Unreserved Food Bazaar.
Are there opportunities to exercise at Waldorf Astoria Orlando?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Waldorf Astoria Orlando?
Yes, dry cleaning and laundry service are offered to guests.
Does Waldorf Astoria Orlando offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Waldorf Astoria Orlando?
The staff speaks multiple languages, including English and Spanish.
Does Waldorf Astoria Orlando have any great views?
Yes, guests often enjoy the park view available here.