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Hard Rock Hotel at Universal Orlando

Travelers' Choice award winner
#45 of 335 Hotels in Orlando
GreenLeadersBronze level
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Hard Rock Hotel at Universal Orlando
Hard Rock Hotel at Universal Orlando
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8,176 Reviews from our TripAdvisor Community

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Showing 7,359: English reviews
Georgia
Reviewed February 23, 2015

This is our favorite place to stay while at Universal. We did stay one night at Portofino Bay on this trip as it was moms pick, but the remainder of our vacation here as it was the kids pick. ( We have also stayed at Royal Pacific on a previous visit) In the end, mom actually liked Hard Rock better....

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5Thank AvalonGeorgia
HardRockHotelOrlando, General Manager at Hard Rock Hotel at Universal Orlando, responded to this review

We are thrilled you had such a great time at our hotel and enjoyed all the amenities we have to offer. Guests from all over the world love the ambiance and feel of our hotel and especially the short walk to the Universal Orlando Resort parks! Thank you for taking the time to write a review and we look forward...

Southampton, United Kingdom
Reviewed February 22, 2015

We always stay at hard rock hotels on holidays,but I'm starting to get bored of them. Starting with the good stuff I loved the soft comfy bed and pillows and the express passes for universal. It is in a great position for local shops and restaurants.The valets were very efficient.I don't like the lack of things to do especially for...

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3Thank Sandra C
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more...

wellesley
Reviewed February 22, 2015

I was looking at less expensive properties while booking our feb vacation to universal, but in the end chose HR because it had a "kids suite" which was 800-sq feet of super cool bliss. We have teenage sons who are too big and agitated to share a bed. This suite had two rooms seperated by non-locking French doors. The main...

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Helpful?
3Thank jhuvos
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you so much for your perfect five point review. The Kids Suite is one of our most requested rooms and I am so glad to hear that it offered all the exceptional amenities you were looking for in your hotel stay. We here at the Hard Rock Hotel at Universal Orlando pride ourselves on the super fresh and clean...

Bel Air, Maryland
Reviewed February 21, 2015

great hotel - really liked the overall vibe, the Express Pass that comes with staying at the on-site property, and convenience to the park (closest to Universal) and Hard Rock Live venue. Also really liked the Velvet Lounge for late night food/drinks and the Kitchen for breakfast and dinner

Review collected in partnership with Hard Rock Hotels & Casinos
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Helpful?
Thank LuvMyCats
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your recent perfect five star review regarding your time here at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that you found the vibe of the hotel on par with the Hard Rock brand rock and roll attitude. The included Universal Unlimited Express Pass makes enjoying the park and skipping the lines...

London, Canada
Reviewed February 20, 2015

While the hotel has many good points, a few minor things detract: -it is 2015, the internet should be free when you pay $200+ a night! -this is suburban Orlando, not NYC/Toronto. Self-Parking should not be $32/day for nothing more than a paved lot with a "gate" -parking attendants should answer pages (btw-when you check out, maybe parkiing gates should...

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Helpful?
4Thank Phil D
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more...

Florida Panhandle, Florida
Reviewed February 20, 2015

We stayed during the week of Thanksgiving. We chose this over the beautiful Royal Pacific because it's a tad closer and thought it would be fun. There was a lot we liked about the place. We enjoyed all the rock memorabilia. Loved the tons of outlets in the room for our phones, cameras, etc. But for a deluxe hotel, it's...

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1Thank mamasann
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your honest feedback. We are always looking to enhance our guest's experiences and it is through comments and reviews such as yours that we are able to make any necessary changes. I am glad that you had great experiences with our staff & enjoyed our facilities as we are very proud of our hotel and amazing team...

Jersey, United Kingdom
Reviewed February 20, 2015

Just completing a 6 night stay at the pedestrian Hard Rock. We stayed in a Kids Suite - see below. First, the positives. The location is excellent, a five minute walk from Universal studios or a quick trip on the regular water taxis to the parks, which is a pleasant option. The hotel's façade and the grounds are attractive, and...

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5Thank sambfh
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for sharing your honest feedback regarding your most recent stay at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that you found our hotel grounds and amenities to be first class. Being a family-style resort we cater our services to all ages from the very young to the very young at heart! Once...

Midlothian
Reviewed February 19, 2015 via mobile

Well Hard Rock our second year back from Scotland and once again we had a fantastic time. Larger room made all the difference 2 adults 17 yr old and 10 yr old and it was just perfect for us. Immaculate and fresh good room amenities. Rock Royalty level 7 is a must. Its the people in Rock Royalty that bring...

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5Thank diamond4owl
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your recent perfect five star review regarding your stay at the Hard Rock Hotel at Universal Orlando. I am so glad to hear that Nan, Steeven, Junior and Angie were amazing. The staff here at the hotel goes above and beyond to provide the Hard Rock brand standard "Love All, Serve All" hospitality in each and every...

Staten Island, New York
Reviewed February 19, 2015

Waited 4 hours for our room!! I m sure not ALL the rooms r ready at the same time!! Stayed on a Club level very disappointed in the rooms. very small 2 queens were so close together my husband kept hitting his leg on the corner of the bed!! Club staff less then accommodating!! Never any cold bottle water or...

Review collected in partnership with Hard Rock Hotels & Casinos
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4Thank Geraldine J
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your feedback about your recent stay at the Hard Rock Hotel at Universal Orlando. We are disheartened to hear about your experience as it falls short of the world-class service we pride ourselves in providing. At your earliest convenience we would like to invite you to contact us directly so we may discuss your stay in more...

Northeast PA
Reviewed February 19, 2015

Everyone at this high end hotel was very friendly. Not only friendly, but went above and beyond to make you feel welcome. They asked where you were from or how your day was going. Really a nice touch! The rooms, lobby and entire hotel are very beautiful and well maintained. We didn't eat at the onsite restaurants, but we did...

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2Thank NEPAgirl
HardRockHotelOrlando, Manager at Hard Rock Hotel at Universal Orlando, responded to this review

Thank you for your fantastic feedback and perfect five star review of your recent time here at the Hard Rock Hotel at Universal Orlando. The world class staff here at the hotel goes above and beyond to provide each and every guest with the Hard Rock brand standard "Love All, Serve All" hospitality and I am so glad to hear...

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Live like a rock star and savor the perks of rock 'n' roll royalty with impeccable accommodations, laid-back luxurious style and show-stopping service. Located on-site at Universal Orlando Resort, Hard Rock Hotel is in the heart of the excitement of Universal Studios Florida, Universal's Islands of Adventure, and Universal CityWalk. Guests of this hotel enjoy exclusive theme park benefits. Skip the regular lines at most attractions with FREE Universal Express Unlimited ride access - a benefit worth $89 per person, per day**. You can also take advantage of Early Park Admission one hour before the theme park opens, and more! (valid theme park admission required.) ... more   less 

Additional Information about Hard Rock Hotel at Universal Orlando

Address: 5800 Universal Blvd, Orlando, FL 32819-7834
Location: United States > Florida > Central Florida > Orlando
Price Range: $265 - $604 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hard Rock Hotel at Universal Orlando 4*
Number of rooms: 650
Reservation Options:
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Also Known As:
Hard Rock Hotel Orlando
Hotel Hard Rock
Hard Rock Resort
Hard Rock Orlando
Hard Rock Cafe Hotel Orlando
Universal Hard Rock Hotel
Hotel Style:
#15 Luxury Hotel in Orlando
#30 Family Hotel in Orlando
#33 Green Hotel in Orlando
#39 Romantic Hotel in Orlando
#40 Business Hotel in Orlando
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Questions & Answers

Here's what travelers have asked, with answers from Hard Rock Hotel at Universal Orlando staff and other travelers.
303 questions
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Questions? Get answers from Hard Rock Hotel at Universal Orlando staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We didn't have any special room, we did not mind. Didn't spend much time in the room.”
 of 5 bubbles reen1026, 5 days ago | Read review
“Avoid pool view rooms if noise bothers you. The noise from the pool area did not bother us, but may bother some.”
 of 5 bubbles CandiceR915, 1 week ago | Read review
“Water Taxi and Resturan tare on the 1st Floor, Check in/Out is on the 3rd Floor.”
 of 5 bubbles Q7590FEsteveh, 1 week ago | Read review
“Pool view rooms are noisier but not that loud..”
 of 5 bubbles chrishG5239DH, 2 weeks ago | Read review
“We heard corner unites are larger ours was perfect size for usi”
 of 5 bubbles 308helena, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question